HP Compaq Business Desktop dx2000 Informations techniques

service reference guideHP Compaq Business Desktop dx2000 uT Series Personal Computers2st EditionThis document provides information on the removal and

1–2 359782-002 Service Reference Guide, dx2000 uTInstalling the Operating System1.2 Converting to NTFS1.2.1 Windows XP Home and XP ProfessionalThe W

D–26 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without Diagnostics

Service Reference Guide, dx2000 uT 359782-002 E–1EMemoryComputers equipped with Intel-based processors come with double data rate synchronous dynamic

E–2 359782-002 Service Reference Guide, dx2000 uTMemoryDIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The

Sservice Reference Guide, dx2000 uT 359782-002 Index–1Index4-pin power pin assignments A–420-pin power pin assignments A–4AATA/ATAPI (IDE) drive cable

Index–2 359782-002 Sservice Reference Guide, dx2000 uTIndexenteringpower-on password 3–5setup password 3–5error messages, POST C–1 to C–4ESD (electros

Sservice Reference Guide, dx2000 uT 359782-002 Index–3Indexconfiguring 3–2dual-state 3–2power cord set requirementscountry specific B–2general B–1Powe

Index–4 359782-002 Sservice Reference Guide, dx2000 uTIndexUupgrading ROM 3–1URLs (Web sites). See Web sitesUSB pin assignments A–2WWake-on-LAN featur

Service Reference Guide, dx2000 uT 359782-002 2–12Setup Utilities and Diagnostics FeaturesSetup Utilities (F10) and diagnostic features provide inform

2–2 359782-002 Service Reference Guide, dx2000 uTSetup Utilities and Diagnostics Features2.2 Computer Setup UtilitiesUse Computer Setup Utilities (F1

Service Reference Guide, dx2000 uT 359782-002 2–3Setup Utilities and Diagnostics Features5. Use the arrow (left and right) keys to select the appropri

2–4 359782-002 Service Reference Guide, dx2000 uTSetup Utilities and Diagnostics Features2.2.2 Computer Setup Menu.Heading Option DescriptionSystem In

Service Reference Guide, dx2000 uT 359782-002 2–5Setup Utilities and Diagnostics Features✎Support for Computer Setup options may vary depending on you

2–6 359782-002 Service Reference Guide, dx2000 uTSetup Utilities and Diagnostics FeaturesPeripheral Setup(Continued)USB 1.1 Device Legacy SupportSets

Service Reference Guide, dx2000 uT 359782-002 2–7Setup Utilities and Diagnostics FeaturesHardware Monitor (Continued)System TemperatureDetects current

2–8 359782-002 Service Reference Guide, dx2000 uTSetup Utilities and Diagnostics Features2.3 Protecting the SoftwareTo protect software from loss or

Service Reference Guide, dx2000 uT 359782-002 3–13Desktop ManagementHP Intelligent Manageability provides standards-based solutions for managing and c

3–2 359782-002 Service Reference Guide, dx2000 uTDesktop Management3.2.1 FailSafe Boot Block ROMThe FailSafe Boot Block ROM allows for system recovery

Service Reference Guide, dx2000 uT 359782-002 3–3Desktop Management3.2.3 Power ManagementPower Management is a feature that saves energy by shutting d

3–4 359782-002 Service Reference Guide, dx2000 uTDesktop Management3.3 Security3.3.1 Password SecurityThe power-on password prevents unauthorized use

Service Reference Guide, dx2000 uT 359782-002 3–5Desktop ManagementEntering a Power-On PasswordTo enter a power-on password, complete the following st

3–6 359782-002 Service Reference Guide, dx2000 uTDesktop Management3. When the key icon appears, type your current password, a slash (/) or alternate

Service Reference Guide, dx2000 uT 359782-002 3–7Desktop ManagementNational Keyboard Delimiter CharactersEach keyboard is designed to meet country-spe

3–8 359782-002 Service Reference Guide, dx2000 uTDesktop Management

Service Reference Guide, dx2000 uT 359782-002 4–14Ultra ATA Drive Guidelines and Features4.1 Ultra ATA JumpersUltra ATA drives are configured by means

4–2 359782-002 Service Reference Guide, dx2000 uTUltra ATA Drive Guidelines and FeaturesSingle-Drive CableTwo-Drive CableOn a two-drive cable, the Dri

Service Reference Guide, dx2000 uT 359782-002 4–3Ultra ATA Drive Guidelines and Features4.3.1 Device ClassesIn order to determine the best drive attac

Service Reference GuideHP Compaq Business Desktop dx2000 uT Series Personal Computers2nd EditionDocument Part Number: 359782-002May 2004

4–4 359782-002 Service Reference Guide, dx2000 uTUltra ATA Drive Guidelines and FeaturesThe attach sequence rule may also be stated in table format:Th

Service Reference Guide, dx2000 uT 359782-002 4–5Ultra ATA Drive Guidelines and FeaturesExample 1: Three Device Installation SampleA system has three

4–6 359782-002 Service Reference Guide, dx2000 uTUltra ATA Drive Guidelines and Features*If there are three or more devices, two or more of which are

Service Reference Guide, dx2000 uT 359782-002 4–7Ultra ATA Drive Guidelines and Features4.5 Drive CapacitiesThe combination of the file system and the

4–8 359782-002 Service Reference Guide, dx2000 uTUltra ATA Drive Guidelines and Features

Service Reference Guide, dx2000 uT 359782-002 5–15Identifying the Chassis, Routine Care, and Disassembly PreparationThis chapter provides general serv

5–2 359782-002 Service Reference Guide, dx2000 uTIdentifying the Chassis, Routine Care, and Disassembly Preparation5.2 Electrostatic Discharge Inform

Service Reference Guide, dx2000 uT 359782-002 5–3Identifying the Chassis, Routine Care, and Disassembly Preparation5.2.3 Personal Grounding Methods an

5–4 359782-002 Service Reference Guide, dx2000 uTIdentifying the Chassis, Routine Care, and Disassembly Preparation Static awareness labels Wrist st

Service Reference Guide, dx2000 uT 359782-002 5–5Identifying the Chassis, Routine Care, and Disassembly Preparation5.3.3 Cleaning the KeyboardFollow a

© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Wi

5–6 359782-002 Service Reference Guide, dx2000 uTIdentifying the Chassis, Routine Care, and Disassembly Preparation5.4 Service ConsiderationsListed be

Service Reference Guide, dx2000 uT 359782-002 5–7Identifying the Chassis, Routine Care, and Disassembly Preparation5.4.4 Cables and ConnectorsMost cab

5–8 359782-002 Service Reference Guide, dx2000 uTIdentifying the Chassis, Routine Care, and Disassembly Preparation

Service Reference Guide, dx2000 uT 359782-002 6–16Removal and Replacement Procedures— Microtower (µT) ChassisAdherence to the procedures and precautio

6–2 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.2 Access Panel 1. Prepare the computer f

Service Reference Guide, dx2000 uT 359782-002 6–3Removal and Replacement Procedures— Microtower (µT) Chassis6.3 Front Bezel 1. Prepare the computer fo

6–4 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.4 Front Drive Bezels1. Prepare the comp

Service Reference Guide, dx2000 uT 359782-002 6–5Removal and Replacement Procedures— Microtower (µT) Chassis6.4.2 Diskette Drive BezelPull the right r

6–6 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.5 Memory For more information on the mem

Service Reference Guide, dx2000 uT 359782-002 6–7Removal and Replacement Procedures— Microtower (µT) Chassis✎A memory module can be installed in only

Sercice Reference Guide. dx2000 uT 359782-002 iiiContents1 Installing the Operating System1.1 Microsoft Windows XP. . . . . . . . . . . . . . . . . .

6–8 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.6 Expansion Card 1. Prepare the computer

Service Reference Guide, dx2000 uT 359782-002 6–9Removal and Replacement Procedures— Microtower (µT) Chassis6.7 DrivesThe computer supports up to five

6–10 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.7.2 Removing a 5.25" Drive 1. Prep

Service Reference Guide, dx2000 uT 359782-002 6–11Removal and Replacement Procedures— Microtower (µT) Chassis6.7.3 Removing a Diskette Drive1. Prepare

6–12 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.7.4 Removing the Lower Drive Cage1. Pre

Service Reference Guide, dx2000 uT 359782-002 6–13Removal and Replacement Procedures— Microtower (µT) Chassis6.7.5 Removing a 3.5" Hard Drive1. P

6–14 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.8 Front USB Device 1. Prepare the comp

Service Reference Guide, dx2000 uT 359782-002 6–15Removal and Replacement Procedures— Microtower (µT) Chassis6.9 Power Switch Assembly 1. Prepare the

6–16 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.10 Speaker 1. Prepare the computer for

Service Reference Guide, dx2000 uT 359782-002 6–17Removal and Replacement Procedures— Microtower (µT) Chassis6.11 System Fan1. Prepare the computer fo

iv 359782-002 Service Reference Guide, dx2000 uTContents5 Identifying the Chassis, Routine Care, and Disassembly Preparation5.1 Chassis Designations.

6–18 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.12 Processor and Heatsink 1. Prepare th

Service Reference Guide, dx2000 uT 359782-002 6–19Removal and Replacement Procedures— Microtower (µT) Chassis6.13 System Board 1. Prepare the computer

6–20 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.14 BatteryThe battery that comes with y

Service Reference Guide, dx2000 uT 359782-002 6–21Removal and Replacement Procedures— Microtower (µT) Chassis4. To release the battery from its holder

6–22 359782-002 Service Reference Guide, dx2000 uTRemoval and Replacement Procedures— Microtower (µT) Chassis6.15 Power SupplyÅWARNING: Voltage is alw

Service Reference Guide, dx2000 uT 359782-002 A–1AConnector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstatio

A–2 359782-002 Service Reference Guide, dx2000 uTConnector Pin AssignmentsParallel InterfaceConnector and IconPin Signal Pin Signal Pin Signal1 2 3Str

Service Reference Guide, dx2000 uT 359782-002 A–3Connector Pin AssignmentsHeadphoneConnector and Icon (1/8" miniphone) Pin Signal1 (Tip) Audio_Le

A–4 359782-002 Service Reference Guide, dx2000 uTConnector Pin AssignmentsATA/ATAPI (IDE) Standard Drive CableConnectorPin Signal Pin Signal Pin Signa

Service Reference Guide, dx2000 uT 359782-002 B–1BPower Cord Set RequirementsThe voltage select switch feature on the computer permits it to operate f

Service Reference Guide, dx2000 uT 359782-002 vContents A Connector Pin AssignmentsB Power Cord Set RequirementsC POST Error MessagesD Troubleshooting

B–2 359782-002 Service Reference Guide, dx2000 uTPower Cord Set RequirementsCountry-Specific RequirementsAdditional requirements specific to a country

Service Reference Guide, dx2000 uT 359782-002 C–1CPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encounters a problem. T

C–2 359782-002 Service Reference Guide, dx2000 uTPOST Error MessagesPrimary Master/Slave Hard Disk ErrorPrimary Master/Slave hard drive could not be i

Service Reference Guide, dx2000 uT 359782-002 C–3POST Error MessagesMicrocode Error BIOS could not find or load the CPU microcode update to the CPU.En

C–4 359782-002 Service Reference Guide, dx2000 uTPOST Error MessagesCMOS Checksum Bad CMOS contents failed the Checksum check.Restart the computer, us

Service Reference Guide, dx2000 uT 359782-002 D–1DTroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, prelimin

D–2 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Minor ProblemsSolving Minor Problems Problem Cause Possibl

Service Reference Guide, dx2000 uT 359782-002 D–3Troubleshooting Without DiagnosticsComputer powered off automatically and the Power LED flashes Red t

D–4 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Power Supply ProblemsSolving Power Supply Problems Problem

Service Reference Guide, dx2000 uT 359782-002 D–5Troubleshooting Without DiagnosticsSolving Diskette ProblemsSolving Diskette Problems Problem Cause S

vi 359782-002 Service Reference Guide, dx2000 uTContents

D–6 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Hard Drive ProblemsA problem has occurred with a disk tran

Service Reference Guide, dx2000 uT 359782-002 D–7Troubleshooting Without DiagnosticsDisk transaction problem. Either the directory structure is bad or

D–8 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSystem files missing or not properly installed.1. Insert a bootabl

Service Reference Guide, dx2000 uT 359782-002 D–9Troubleshooting Without DiagnosticsSolving Display ProblemsSolving Display Problems Problem Cause Sol

D–10 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsPower LED flashes Red six times, once every second, followed by a

Service Reference Guide, dx2000 uT 359782-002 D–11Troubleshooting Without DiagnosticsClicking noise coming from inside a CRT monitor.Electronic relays

D–12 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Audio ProblemsSolving Audio Problems Problem Cause Soluti

Service Reference Guide, dx2000 uT 359782-002 D–13Troubleshooting Without DiagnosticsNoise or no sound comes out of the speakers or headphones.1. If u

D–14 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Printer ProblemsSolving Printer Problems Problem Cause So

Service Reference Guide, dx2000 uT 359782-002 D–15Troubleshooting Without DiagnosticsSolving Keyboard and Mouse ProblemsSolving Keyboard ProblemsProbl

Service Reference Guide, dx2000 uT 359782-002 1–11Installing the Operating SystemDepending on the model, Microsoft Windows XP Home or Windows XP Profe

D–16 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Hardware Installation ProblemsYou may need to reconfigure

Service Reference Guide, dx2000 uT 359782-002 D–17Troubleshooting Without DiagnosticsPower LED flashes Red five times, once every second, followed by

D–18 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Network ProblemsThese guidelines do not discuss the proce

Service Reference Guide, dx2000 uT 359782-002 D–19Troubleshooting Without DiagnosticsDiagnostics passes, but the computer does not communicate with th

D–20 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving Memory ProblemsÄCAUTION: For those systems that support E

Service Reference Guide, dx2000 uT 359782-002 D–21Troubleshooting Without DiagnosticsSolving Processor Problems.Solving Processor ProblemsProblem Caus

D–22 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsSolving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Pr

Service Reference Guide, dx2000 uT 359782-002 D–23Troubleshooting Without DiagnosticsSolving Drive Key ProblemsSolving Internet Access ProblemsRecordi

D–24 359782-002 Service Reference Guide, dx2000 uTTroubleshooting Without DiagnosticsUnable to connect to the Internet. (continued)Cable/DSL service i

Service Reference Guide, dx2000 uT 359782-002 D–25Troubleshooting Without DiagnosticsInternet takes too long to download Web sites.Modem is not set up