HP EliteBook Folio 1020 G1 Notebook PCMaintenance and Service Guide
Category DescriptionEthernet No direct Ethernet support. Ethernet available from accessory dongle.Wireless WLANIntegrated wireless local area network
Using Windows 7 operating system mediaIf you cannot use the recovery media you previously created using the HP Recovery Disc Creator (selectmodels onl
12 Backing up, restoring, and recoveringRecovery after a system failure is as good as your most recent backup. As you add new software and datafiles,
Creating a restore image on a USB deviceNOTE: Be sure AC power is connected to the computer before you begin this procedure.You can use Recovery Media
Backing up your data filesThe Deja Dup Restore Tool allows you to back up your data files.You should back up your data files on a regular schedule to
13 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP BusinessPCs. This ch
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,one or two prompts will appear—one to clear the TPM
Nonvolatile memory usageNonvolatileMemory TypeAmount (Size) Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is th
NonvolatileMemory TypeAmount (Size) Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose of thismemory?H
Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d
IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat
Category Description3-wire plug with ground pin (4.5 mm) (1.0 m)3-wire plug with ground pin (4.5 mm) (1.8 m) Battery:Supports a 4-cell, 36-Whr, 2.4 A
14 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC, or fro
Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th
15 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household
IndexAAC adapter, spare part numbers 20,23AC adapter/battery light 11antenna cableremoval 51antenna, spare part number 18audio, product description 1a
fn key, identifying 9ForcePadremoval 59spare part number 16, 24, 59function keys, identifying 9Ggraphics, product description 1grounding guidelines 28
operating system 3pointing device 2ports 2power requirements 2primary storage 1processors 1product name 1security 3serviceability 4video 1wireless 2pr
Category Description●Windows 7 Professional 32 Certified:●Microsoft WHQL Web-only support:●Windows 8.1 Professional 64-bit●Windows 8.1 Chinese Marke
2 External component identificationDisplayComponent Description(1) Internal microphones (2) Record sound.(2) Webcam light On: The webcam is in use.(3)
Component Description(6) Near Field Communication (NFC) antenna* (selectmodels only)Send and receive wireless signals to communicate and transfer data
LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off.(2) Caps l
Buttons, speakers, and fingerprint readerComponent Description(1)Power button●When the computer is off, press the button to turn on thecomputer.●When
Component Description(2) Speaker grill Produce sound.(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a passwordlogon.KeysC
LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a d
RightComponent Description(1)Audio-out (headphone) jack/Audio-in(microphone) jackProduces sound when connected to optional powered stereospeakers, hea
© Copyright 2015 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
BottomComponent Description(1) Docking device receptors (2) Connects an optional docking device.12 Chapter 2 External component identification
Service tag and PCID labelService tagWhen ordering parts or requesting information, provide the computer serial number and model descriptionprovided o
PCID labelThe PCID label provides the information required to properly reset the notebook firmware (BIOS) back tofactory shipped specifications when r
3 Illustrated parts catalogComputer major componentsComputer major components 15
Item Component Spare part number(1) Display assembly, touch screenNOTE: Non-touch display assemblies are spared at the subcomponent level only. Fordis
Item Component Spare part number For use in models with Windows 8 Professional: ●Equipped with Intel Core M-5Y51 processor 790064-601 ●Equipped wit
Display assembly subcomponents, non-touch modelsItem Component Spare part number(1) Display hinge cover 790045-001(2) Webcam module 790068-001(3) Disp
Bracket KitItem Component Spare part numberBracket Kit 800582-001(1) Fingerprint reader bracket (2) Left display (QHD) bracket (3) right display (QH
Miscellaneous partsComponent Spare part numberAC adapter:45-W HP Smart AC adapter (non-PFC) – slim 721092-00145-W HP Smart AC adapter (non-PFC) – non-
Component Spare part numberFor use in India 755530-D61For use in Israel 755530-BB1For use in Italy 755530-061For use in Japan 755530-291For use in Nor
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your
Sequential part number listingCSR flag designations:A = MandatoryB = OptionalC = Service technician recommendedN = Non-user replaceableSpare partnumbe
Spare partnumberCSRflagDescription714657-001 A 65-W HP Smart AC adapter, 4.5 mm, EM721092-001 N 45-W HP Smart AC adapter (non-PFC)732252-001 A Docking
Spare partnumberCSRflagDescription790046-001 N Display bezel for use on models with FHD displays790047-001 N Full hinge-up display, touch screen790049
Spare partnumberCSRflagDescription804213-001 N NFC Cable Kit (includes NFC module cable and NFC antenna)804214-001 N Keyboard with backlight for use i
Spare partnumberCSRflagDescription804214-FL1 N Keyboard with backlight for use in the Czech Republic and Slovakia (includes keyboard cable andbackligh
4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of i
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0
●Avoid contact with pins, leads, or circuitry.●Turn off power and input signals before inserting or removing connectors or test equipment.Equipment gu
5 Removal and replacement procedures forAuthorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a
iv Safety warning notice
3. Clear the Allow Activation check box.4. Select Save changes and exit..Bottom coverDescription Spare part numberBottom cover for use on models with
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.Reverse the removal procedures to install the bott
Display assembly components (panel, bezel, webcam, microphone)CAUTION: Be sure to disconnect the battery cable before removing any components from the
5. Disconnect the battery cable.Remove the display assembly components:1. Position the computer upright, and open as far as possible.2. To remove the
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcammodule from the display enclosure (3).The webcam module is av
b. Disconnect the display cable from the connector on the panel (1), and then remove the displaypanel (2).Reverse this procedure to reassemble and ins
KeyboardDescription Spare part numberKeyboard (backlit; includes keyboard cable and backlight cable)NOTE: For a detailed list of available keyboards,
3. Disconnect the main keyboard cable from the system board (3).4. Position the computer on its side and open.5. Insert a screwdriver or similar thin
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, andthen remove the keyboard (3).7. Remove the
SSD driveDescription Spare part numberSolid-state drive512-GB 790057-001256-GB, SED, OPAL2 790056-001256-GB, TLC 804216-001256-GB 790055-001180-GB 790
Table of contents1 Product description ...
2. Remove the drive (2) by pulling it away from the connector.NOTE: mSATA drives are designed with notches to prevent incorrect insertion.Reverse this
WLAN moduleDescription Spare part numberIntel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005Intel Dual Band Wireless-N 7265 8
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled“1”. The WLAN antenna cable labeled “2” connects to the WL
Display assemblyThis section describes removing components that require you to completely remove the display panel. Youcan remove the display bezel, w
2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer,and the remove the bracket (2).The display br
9. Remove the computer from the display assembly (5).10. If it is necessary to replace the display hinges:a. Run a non-marking tool along the edge of
e. Lift the display hinges off the display enclosure (3).Display hinges are available in the Display Hinge Kit, spare part number 801211-001.11. To re
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcammodule from the display enclosure (3).The webcam module is av
b. Disconnect the display cable from the connector on the panel (1), and then remove the displaypanel (2).14. If it is necessary to replace the displa
15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of thedisplay enclosure (1), and then remove
5 Removal and replacement procedures for Authorized Service Provider parts ... 31Component replacemen
RTC batteryDescription Spare part numberRTC battery (includes double-sided tape) 702853-001Before removing the RTC battery, follow these steps:1. Turn
2. Detach the RTC battery (2) from the computer.Reverse this procedure to install the RTC battery.Component replacement procedures 53
Heat sinkNOTE: The heat sink assembly spare part kit includes replacement thermal material.Description Spare part numberHeat sink assembly 790073-001B
2. Remove the heat sink (2).CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can beeasily damaged and bent dur
BatteryDescription Spare part number4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005Before disassembling the computer, follow these steps:1. Turn off
Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable) 790074-001Before removing the fingerprint reader board,
NFC moduleDescription Spare part numberNFC (Near Field Communication) module 790069-001NFC cable kit (includes NFC cable and antenna) 804213-001Before
ForcePad (Touchpad)Description Spare part numberForcePad (Touchpad) (includes cable) 790066-001Before removing the ForcePad, follow these steps:1. Tur
System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberSystem boards for use in models w
2. Remove the WLAN antenna from the routing channel on the system board (1).3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system b
Starting Computer Setup ... 72Navigatin
6. Pull the system board away from and out of the computer (3), making sure the connectors on the sideof the board are clear of the computer.Reverse t
2. Lift the button up and off the computer (2).Reverse the removal procedures to install the power button.Component replacement procedures 63
Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 800583-001Before removing the speaker assembly, follow these steps:1. T
6 Computer Setup (BIOS), MultiBoot, and HPPC Hardware Diagnostics (UEFI) in Windows8.1Using Computer SetupComputer Setup, or Basic Input/Output System
– or –Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Set
1. Start Computer Setup.2. Use a pointing device or the arrow keys to select Main > System Information.3. To exit Computer Setup without saving you
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.Using MultiBootAbout the
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -key.5. To save your changes and exit Computer
Using HP PC Hardware Diagnostics (UEFI) (select models only)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows y
Using HP Sure Start (select models only)Select computer models are configured with HP Sure Start, a technology that continuously monitors thecomputer&
Using HP Software Setup ... 8711 Backu
7 Computer Setup (BIOS), MultiBoot, and HPPC Hardware Diagnostics (UEFI) in Windows7Using Computer SetupComputer Setup, or Basic Input/Output System (
– or –Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Set
1. Start Computer Setup.2. Use a pointing device or the arrow keys to select Main > System Information.3. To exit Computer Setup without saving you
Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which isena
Dynamically choosing a boot device using the f9 promptTo dynamically choose a boot device for the current startup sequence, follow these steps:1. Open
To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.After pressing f2, the BIOS searches
8 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI) in UbuntuLinuxSetup Utility, or Basic Input/Output System (BIOS), controls communica
Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see DownloadingHP PC Hardware Diagnostics (UEFI) to a USB device on page
9 SpecificationsComputer specifications Metric U.S.DimensionsWidth 31.0 cm 12.2 inDepth 21.0 cm 8.27 inHeight (non-touch) 1.57 cm 0.62 inHeight (touch
1 Product descriptionCategory DescriptionProduct Name HP EliteBook Folio 1020 G1 Notebook PCProcessors Intel® Core® M processors:●5Y71, 1.2-GHz (max t
35.6-cm (14.0-in) HD+ display specifications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of color
35.6-cm (14.0-in) FHD display specifications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of color
M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB*DimensionsHeight 1 mm 1 mm 1 mmLength 50.8 mm 50.8 mm 50.8 mmWidth 28.9 mm 28.9 mm 28.9 mm
10 Backup and recovery in Windows 8.1To protect your information, use Windows backup and restore utilities to back up individual files and folders,bac
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you havecreated and any software installed on the co
Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe
11 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if youever need
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recoveryDVDs:●Windows 7 operating system DVD—Instal
To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on file size and the speed of the comput
1. If possible, back up all personal files.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select
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