HP ProDesk 600 G3 Base Model Small Form Factor PC Manuel d'utilisateur

Maintenance and Service GuideHP ProDesk 600 G3 Small Form Factor

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.Front panel components1

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet.P

Keyboard commands and typing are not recognized by the computer.Cause SolutionCAUTION: When attempting to resume from Sleep date, do not hold down the

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause Solution2. Observe the beeps and LED lights on the front of the computer. Beeps and ashing LEDs are codes for specic p

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

Table 6-2 Solving Network Problems (continued)Diagnostics passes, but the computer does not communicate with the network.Cause SolutionTo access Cont

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving memory problemsIf y

Insucient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs) are installed.Delete any TSRs that you do

Drive not found (identied).Cause SolutionIf this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advance

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.Cause SolutionCD or DVD disc is dirty. Clean CD or DVD with a

Rear panel componentsRefer to the following images and tables for the rear components on vPro and non-vPro systems.vPro systemsRear panel components

System will not boot from USB ash drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action2. Apply hard drive rmware patch if applicable. (Available at http://www.hp.com/support.)3. Back

Control panel message Description Recommended action403-Serial Port D Address Conict Detected Both external and internal serial ports are assigned to

Control panel message Description Recommended action904-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance,

Non-vPro systemsRear panel components 1 Audio-in jack 6 Optional port2 Optional port 7 USB 2.0 ports (4)3 RJ-45 (network) jack 8 USB 3.x port

2 BIOS3 Hardware4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

10 Backing up, restoring, and recoveringBacking up, restoring, and recovering in Windows 10This chapter provides information about the following proce

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 119.●If your com

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you

2 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current information on s

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard d

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

●Store personal les in the Documents library, and back it up regularly.●Back up templates that are stored in their associated directories.●Save custo

To recover information you previously backed up:1. Select Start, select All Programs, select Maintenance, and then select Backup and Restore.2. Follow

Using Windows 7 operating system mediaIf you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select products

A Battery replacementThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equival

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

Item Description 8 GB 4 GB*Processors (include replacement thermal material) Intel Core i7-7700 processor Intel Core i5-7600 processor Intel Core

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

C Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

D SpecicationsChassis (in the desktop position)HeightWidthDepth3.74 in10.63 in11.65 in95 mm270 mm296 mmApproximate Weight 9.92 lb 4.5 kgWeight Suppor

IndexAaccess panelillustrated 5locked 78removal and replacement 21administrator password 113audible codes 111audio problems 89Bbackup and recovery, Wi

dust lter 24expansion card 29M.2 SSD card 42memory 26primary 3.5-inch hard drive 38slim optical drive 37Internet access problems 103Kkeyboardcleaning

Misc partsItem Description(1) Speaker(2) Serial port assembly(3) HDMI option port(4) Fan duct(5) Optical drive bracket(6) Optical drive bezel*Chassis

screws, correct size 17serial number location 4serial port assemblyremoval and replacement 54serial port, illustrated 7service considerations 17softwa

Item Description*HP Business Security Lock Kit, v2*HP Dual head keyed cable lock*HP keyed cable lock, 10 mm*HP master keyed cable lock, 10 mm Mouse*P

Cables and adaptersItem Description Cables(1) SATA drive power cable(2) SATA data cable with latch, 4.7 inch, 2 straight ends(3) SATA data cable, 5.7

Mass storage devicesDescriptionHard drives2-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 2.5-inch1-TB, 7200-rpm,. hybrid SSD, 3.5-inc

Cards, boards, modulesDescriptionNvidia GeForce GT730 2 GB PCIe x8, graphics cardNvidia GeForce GT720 1 GB PCIe x8, graphics cardIntel PRO/1000 NIC, s

© Copyright 2017 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Generating staticThe following table shows that:●Dierent activities generate dierent amounts of static electricity.●Static electricity increases as

●Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or

●Transparent metallized shielding bags●Transparent shielding tubesOperating guidelinesTo prevent overheating and to help prolong the life of the compu

To clean the computer case, follow the procedures described below:●To remove light stains or dirt, use plain water with a clean, lint-free cloth or sw

Service considerationsListed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.Pow

●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.C

4 Removal and replacement procedures: Small Form FactorAdherence to the procedures and precautions described in this chapter is essential for proper s

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Slide the access panel release lever to the right (1)

About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te

Front bezel1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21).3. Li

Bezel blankOn some models, a bezel blank covers the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the b

Front bezel dust lter (optional)Some models are equipped with an optional front bezel dust lter. You must periodically clean the dust lter so that

Drive cageYou must remove the drive cage to access most computer components.1. Prepare the computer for disassembly (Preparation for disassembly on pa

MemoryDescription16-GB, PC4-24008-GB, PC4-24004-GB, PC4-24002-GB, PC4-2400The computer comes with double data rate 4 synchronous dynamic random access

Populating DIMM socketsThere are four memory sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, a

Installing memory modulesCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removin

Expansion cardDescriptionNVIDIA GT730 2 GB DDR3 PCIex8 graphics cardNVIDIA GT730 1 GB DDR3 PCIex8 graphics cardIntel PRO/1000 NICParallel (printer) po

a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Insert a at-bl

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock th

iv About This Book

9. Rotate the slot cover retention latch back in place to secure the expansion card.10. Connect external cables to the installed card, if needed. Conn

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.Item System board connect

DrivesDescriptionHard drives2-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 2.5-inch1-TB, 7200-rpm,. hybrid SSD, 3.5-inch1-TB, 5400-rp

●The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.●Connect an opti

Removing a 9.5 mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Installing a 9.5 mm slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Acc

6. Connect the power cable (1) and data cable (2) to the rear of the drive.7. Connect the opposite end of the data cable to the light blue SATA connec

3. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive forward until it stops,

–Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the driv

–Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket).5. Align the mounting screws with the slot

Table of contents1 Product features ...

6. Connect the data cable (1) and power cable (2) to the rear of the hard drive.NOTE: The data cable for the primary hard drive must be connected to t

6. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Pre

Fan ductThe fan duct sits between the fan sink and rear of the computer.1. Prepare the computer for disassembly (Preparation for disassembly on page 2

Fan sinkThe fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan.1. Prepare the computer

ProcessorDescriptionIntel Core i7-7700 processorIntel Core i5-7600 processorIntel Core i5-7500 processorIntel Core i3-7320 processorIntel Core i3-7300

7. Lift the processor (3) straight up and remove it.CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling

M.2 WLAN moduleDescriptionIntel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VProIntel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-

Power supplyDescriptionPower supply, 180W, 92% ecientPower supply, 180W, 85% ecientWARNING! To reduce potential safety issues, only the power supply

7. Slide the power supply forward (4), and then lift it out of the chassis.To install the power supply, reverse the removal procedure.50 Chapter 4 R

Drive power cable1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21)

SATA hard drives ...

SpeakerThe speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the computer for disassembly (Preparation for disa

7. Remove the speaker cable from the clips built into the bottom of the chassis (1), and then remove the speaker from the computer (2).To install the

Serial port assemblyA removable serial port can be installed on the back of the computer.To remove the serial port assembly:1. Prepare the computer fo

Option portA removable option port can be installed on the back of the computer.To remove the option port:1. Prepare the computer for disassembly (Pre

System board1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21).3. R

7. Remove the eight Torx screws that secure the system board to the chassis.8. Lift the front of the system board upward (1), and the pull the system

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White 4-pin processor power PWR White 6-pin main powerCPU Sil

Antennas1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21).3. Remov

8. Inside of the computer, remove the antenna cables that route along the sides of the computer.9. Inside of the computer, remove the antenna cables t

11. On the inside, front of the computer, remove the antenna cable by routing it though the hole in the computer.To install the antennas, reverse the

Computer Setup–Main ... 65Computer

Desktop to tower orientationThe Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Hardware subsystem tests●Component tests●Show test logs●Language selectionUpdate System BIOS Lets you updat

Table 5-1 Computer Setup—Main (continued)Apply Factory Defaults and ExitRestores the factory system conguration settings to the computer after reboo

Table 5-2 Computer Setup—Security (continued)Displays the current TPM version.●TPM DeviceLets you set the Trusted Platform Module as available or hid

Table 5-2 Computer Setup—Security (continued)After you select a drive, the following options are available:Set DriveLock Master Password. Sets the dr

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●UEFI Boot Order.Default is enabled. Specify the order in which UEFI boot sources (

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)M.2 WLAN/BTLets you disable the wireless module slot. Default is enabled.M.2 SSDLet

Creating recovery media and backups ... 118Creating HP Recove

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Enables USB charging port capability when the system is in hibernate or shutdown st

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.Cause SolutionThe

Blank screen (no video).Cause SolutionTo access Control Panel in Windows 7, click Start, and then select Control Panel.To access Control Panel in Wind

Monitor does not function properly when used with energy saver features.Cause SolutionMonitor without energy saver capabilities is being used with ene

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionAudio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced >

Line-in jack is not functioning properly.Cause SolutionJack has been recongured in the audio driver or application software.In the audio driver or ap