HP LASERJET 5100LE Manuel d'utilisateur

servicehp LaserJet 51005100tn 5100dtn5100Lewww.GovTechMedia.com

8 Q1860-90918www.GovTechMedia.com

98 Functional information Q1860-90918DuplexerThis function is to reverse the one side printed paper from the printer and refeed it into the printer.Th

Q1860-90918 Chapter 5 Functional information 99Reversing systemThe duplexing driver PCA receives the duplex admission command from the printer first.

100 Functional information Q1860-90918Figure 32. DuplexerPaper jam in the duplexerThe following sensors are located to detect the presence of paper an

Q1860-90918 Chapter 5 Functional information 101Basic sequence of operationThe formatter PCA and the dc controller board share information over a seri

102 Functional information Q1860-90918Figure 33. Timing diagram, two consecutive prints on A4 paper (600 dpi, face-down tray delivery)www.GovTechMedia

Q1860-90918 Chapter 5 Functional information 103Figure 34. Timing diagram, two consecutive prints on A4 paper (1200 dpi, face-down tray delivery)www.G

104 Functional information Q1860-90918www.GovTechMedia.com

Q1860-90918 6 Removing and replacing parts 1056 Removing and replacing partsOverview User-installable accessories . . . . . . . . . . . . . . . . . .

106 Removing and replacing parts Q1860-90918Laser/scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q1860-90918 6 Removing and replacing parts 107User-installable accessoriesThe user can purchase and install accessories that expand or enhance the pr

Contents 9FiguresFigure 1. Sample identification labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Fi

108 Removing and replacing parts Q1860-909186 Slide the formatter board back into the printer and tighten the two captive screws.7 If an optional dupl

Q1860-90918 6 Removing and replacing parts 109Checking memory installationFollow this procedure to verify that the DIMMs are installed correctly:1 Ch

110 Removing and replacing parts Q1860-90918Installing EIO cards or mass-storage devicesNote EIO accessories are not available for the HP LaserJet 510

Q1860-90918 6 Removing and replacing parts 111Before you beginBefore you begin to service the printer, complete the following steps:1 Turn off the pr

112 Removing and replacing parts Q1860-90918Parts removal orderUse the following diagram to determine which parts must be removed before removing othe

Q1860-90918 6 Removing and replacing parts 113CoversRear door and rear output bin1 Face the rear of the printer. Press the two locking tabs (callout

114 Removing and replacing parts Q1860-90918Fuser1 Remove the rear door and rear output bin (see page 113).2 Facing the back of the printer, remove th

Q1860-90918 6 Removing and replacing parts 115Top coverFacing the front of the printer, open the top cover and remove the toner cartridge.CAUTION To

116 Removing and replacing parts Q1860-909182 Remove two self-tapping screws on the top of the chassis (callout 1).3 Remove the two self-tapping screw

Q1860-90918 6 Removing and replacing parts 117Control panel overlay and control panel1 Remove the top cover (see page 115).2 The control panel overla

10 Q1860-90918Figure 53. Tray 1 inner cover removal (2 of 2, front of printer) . . . . . . . . . . . . . . . . . . . . . . . . . . 125Figure 54. Corn

118 Removing and replacing parts Q1860-909184 Remove the single self-tapping screw (callout 1) that holds the control panel to the underside of the to

Q1860-90918 6 Removing and replacing parts 119Toner cartridge door assembly1 Remove the top cover (see page 115).2 Remove the control panel from the

120 Removing and replacing parts Q1860-90918Front cover and Tray 1Note The front cover and the Tray 1 guide must be removed individually.1 Open the fr

Q1860-90918 6 Removing and replacing parts 121Front cover pins1 Remove the front cover and Tray 1 (see page 120).2 Remove two screws (callout 1) to f

122 Removing and replacing parts Q1860-90918Face-down cover1 Remove the top cover (see page 115).2 Face the back of the printer.3 Squeeze the locking

Q1860-90918 6 Removing and replacing parts 123Left and right side coversThe removal procedure is the same for both the left and the right side covers

124 Removing and replacing parts Q1860-90918Tray 1 inner cover The Tray 1 inner cover is a plastic tray located at the top front of the printer. See

Q1860-90918 6 Removing and replacing parts 1252 Remove the two self-tapping screws (callout 2) that hold the cover to the front of the chassis.Figure

126 Removing and replacing parts Q1860-90918Right and left corner coversEach cover is secured by one self-tapping screw (callout 1). Remove the screw,

Q1860-90918 6 Removing and replacing parts 127Internal assembliesInternal assemblies are shown in figure 55. All references to the right and left are

Q1860-90918 11Figure 112. Paper-size spring assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Figure 1

128 Removing and replacing parts Q1860-90918Transfer-roller assemblyCAUTION Never touch the transfer roller with your fingers. Wear unpowdered latex g

Q1860-90918 6 Removing and replacing parts 129Note The transfer roller is held on the right side by a hinged clip (callout 3; also see callout 4 in f

130 Removing and replacing parts Q1860-90918To reinstallBefore reinstalling the transfer roller, make sure that the hinged clip (callout 4) is up.Figu

Q1860-90918 6 Removing and replacing parts 131Paper-handling PCA1 Remove the top cover (see page 115) and the left side cover (page 123).2 Facing the

132 Removing and replacing parts Q1860-90918Top margin adjustmentAfter replacing the paper-handling PCA, readjust the top margin. This adjustment is a

Q1860-90918 6 Removing and replacing parts 133Figure 62. Location of VR401 on the paper-handling PCATest printwww.GovTechMedia.com

134 Removing and replacing parts Q1860-90918Main gear assembly1 Remove the top cover (see page 115) and the left cover (page 123).The main motor is lo

Q1860-90918 6 Removing and replacing parts 1354 Rotate the bottom of the assembly out, and then lower it to release the locating tab (callout 4) and

136 Removing and replacing parts Q1860-90918Pickup gear assembly1 Remove the top cover (see page 115), the left side cover (page 123), and the paper-h

Q1860-90918 6 Removing and replacing parts 137Tray 1 pickup solenoid1 Remove the paper-handling PCA (see page 131).2 Remove the Tray 1 solenoid by re

12 Q1860-90918Figure 171. Paper feed roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275Figu

138 Removing and replacing parts Q1860-90918Fan1 Remove the top cover (see page 115) and the right side cover (page 123).2 Disconnect the cable (callo

Q1860-90918 6 Removing and replacing parts 139Formatter assembly1 Print a menu map and a configuration page, if possible, to use as a reference when

140 Removing and replacing parts Q1860-90918Tray 1 roller1 Open the top cover and remove the toner cartridge.2 Facing the front of the printer, raise

Q1860-90918 6 Removing and replacing parts 141Tray 1 separation pad1 Open Tray 1 and remove the Tray 1 roller (see page 140).2 With one hand, use a s

142 Removing and replacing parts Q1860-90918Tray 2 pickup rollerNote This procedure applies to Tray 2 and to any optional 250-sheet tray.1 Remove the

Q1860-90918 6 Removing and replacing parts 143Tray 2 separation padNote This procedure applies to Tray 2 and to any optional 250-sheet tray.1 Remove

144 Removing and replacing parts Q1860-90918Paper-feed roller assembly1 Remove the top cover (see page 115), the left side cover (page 123), the main

Q1860-90918 6 Removing and replacing parts 1454 Remove the two M3x8 machine screws (callout 1) that are in the center of the printer and under the re

146 Removing and replacing parts Q1860-90918Dc controller and power supply This assembly contains two PCAs. One is the dc controller (including the h

Q1860-90918 6 Removing and replacing parts 1478 Remove the two screws (callout 4) that are located at the front of the dc controller assembly and ins

Contents 13TablesTable 1. Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

148 Removing and replacing parts Q1860-90918Paper-feed belt assembly1 Remove the top cover (see page 115), the left and right side covers (page 123),

Q1860-90918 6 Removing and replacing parts 1493 Raise the registration assembly by grasping the small green handle, and lift out the belt assembly.4

150 Removing and replacing parts Q1860-90918Tray 1 shaft1 Remove the top cover (see page 115), the left and right side covers (page 123), the pickup g

Q1860-90918 6 Removing and replacing parts 1515 Release the tabs (callout 2) of the gear that is on the left side of the shaft, outside of the chassi

152 Removing and replacing parts Q1860-90918Tray 2 shaft1 Remove the top cover (see page 115), the left and right side covers (page 123), the pickup g

Q1860-90918 6 Removing and replacing parts 153To reinstall1 Tip the printer back, so that the front faces up. 2 Insert the shaft into the fitting on

154 Removing and replacing parts Q1860-90918Tray 1 lift plate1 Remove the top cover (see page 115), the front cover (page 120), the left and right sid

Q1860-90918 6 Removing and replacing parts 155Paper guide1 Lift the green handle (callout 1) in the middle of the registration assembly.2 Release the

156 Removing and replacing parts Q1860-90918Top-of-page sensor1 Remove Tray 2.2 Remove the top cover (see page 115), the left side cover (page 123), t

Q1860-90918 6 Removing and replacing parts 157Face-down bin-full sensor leverThe face-down bin-full sensor is located on the top of the upper deliver

14 Q1860-90918Table 53. White lines (opposite to the paper-path direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . 222Table 54. HP Jetd

158 Removing and replacing parts Q1860-90918Accessory interface connector1 Remove the top cover (see page 115), and the left side cover (page 123).2 D

Q1860-90918 6 Removing and replacing parts 159Registration assembly1 Remove the top cover (see page 115), the left side cover (page 123), the pickup

160 Removing and replacing parts Q1860-909184 Remove the four self-tapping screws (callout 2) inside the chassis.Note Lift up the small green handle o

Q1860-90918 6 Removing and replacing parts 161Upper delivery assembly1 Remove the top cover (see page 115), the left and right side covers (page 123)

162 Removing and replacing parts Q1860-90918Delivery roller1 Remove the top cover (see page 115) the left and right side covers (page 123) and the mai

Q1860-90918 6 Removing and replacing parts 1634 After freeing both locking tabs, gently pull the delivery roller to remove it. 5 Individual rollers (

164 Removing and replacing parts Q1860-90918Laser/scanner assembly1 Remove the top cover (see page 115) and the face-down bin cover (page 122). 2 Faci

Q1860-90918 6 Removing and replacing parts 165Main motor1 Remove the main gear assembly (see page 134).2 Remove the three screws (callout 1) that sec

166 Removing and replacing parts Q1860-90918Toner cartridge guides1 Remove the top cover (see page 115) and the left and right side covers (page 123).

Q1860-90918 6 Removing and replacing parts 167Power inlet assembly1 Remove the top cover (see page 115) and the right side cover (page 123).2 Remove

Q1860-90918 Chapter 1 Printer description 151 Printer descriptionOverviewPrinter features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

168 Removing and replacing parts Q1860-90918Optional 250-sheet feederSeparation pad1 Empty the paper from the tray.Note Callout 1 in figure 101 shows

Q1860-90918 6 Removing and replacing parts 169Pickup roller1 Remove the optional 250-sheet tray.2 Set the feeder upside down on the work surface.3 Pr

170 Removing and replacing parts Q1860-90918Sensing flag1 Place the optional 250-sheet feeder face-up on a work surface and remove the 250-sheet tray.

Q1860-90918 6 Removing and replacing parts 171Control PCA1 Place the optional 250-sheet feeder face-up on a work surface and remove the 250-sheet tra

172 Removing and replacing parts Q1860-909187 Turn the feeder assembly over so that it is face-up on the work surface.8 Remove all cables attached to

Q1860-90918 6 Removing and replacing parts 173Paper-size spring assembly1 Complete steps 1 through 6 of the feeder control PCA removal procedure (see

174 Removing and replacing parts Q1860-90918Optional 500-sheet feederCovers and base frame1 Use the flat-blade screwdriver to press down four locking

Q1860-90918 6 Removing and replacing parts 1754 Remove the five self-tapping screws (callout 6).Figure 113. 500-sheet feeder removal (2 of 2, top vie

176 Removing and replacing parts Q1860-90918Tray indicator assembly1 Remove the base frame from the 500-sheet feeder assembly (see page 174).2 Remove

Q1860-90918 6 Removing and replacing parts 177Left front corner cover installation1 Install the tray indicator assembly.2 Depress the indicator so th

16 Printer description Q1860-90918Printer featuresTable 1. Printer featuresSpeed 22 pages per minute (ppm) for A4-sized paper, or 21 ppm for letter-si

178 Removing and replacing parts Q1860-90918500-sheet feeder feed roller1 Place the feeder upside down on the work surface.2 Pinch the feed roller tab

Q1860-90918 6 Removing and replacing parts 179500-sheet feeder pickup roller1 Place the feeder upside down on the work surface.2 With one hand, rotat

180 Removing and replacing parts Q1860-90918500-sheet feeder PCAs 1 Remove the feeder assembly from its base frame (see page 174) and place it upside

Q1860-90918 6 Removing and replacing parts 181500-sheet feeder power connector 1 Remove the left cover from the 500-sheet feeder (see page 174).2 Rem

182 Removing and replacing parts Q1860-90918500-sheet feeder separation roller 1 With one hand, lift the return cover (callout 1) on the 500-sheet tra

Q1860-90918 Chapter 7 Troubleshooting 1837 TroubleshootingOverview Troubleshooting process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

184 Troubleshooting Q1860-90918Troubleshooting processThe troubleshooting process is a systematic approach that addresses the major problems first, th

Q1860-90918 Chapter 7 Troubleshooting 185Troubleshooting process flowThe following troubleshooting process flow illustrates the major steps for troubl

186 Troubleshooting Q1860-90918A.See “Image quality” on page 207 and compare pages to samples.A.For error messages encountered printing the configurat

Q1860-90918 Chapter 7 Troubleshooting 187Troubleshooting the printing systemPreliminary operating checksBefore troubleshooting a specific printer prob

Q1860-90918 Chapter 1 Printer description 17Printer informationThe printer is available in four configurations, as described here.HP LaserJet 5100 pri

188 Troubleshooting Q1860-90918Power onIt is important to have the printer control panel functional as soon as possible in the troubleshooting process

Q1860-90918 Chapter 7 Troubleshooting 189Table 30. No ac powerCause ActionNo correct voltage present at the outlet.Plug the power cord into another ac

190 Troubleshooting Q1860-90918Engine testThe engine test verifies that the print engine is functioning correctly. The formatter is bypassed during an

Q1860-90918 Chapter 7 Troubleshooting 191Event logUse the event log to diagnose and troubleshoot printer errors and intermittent failures. You can eit

192 Troubleshooting Q1860-90918View the event log at the control panelIf the printer cannot print or move any paper, follow these steps to view the ev

Q1860-90918 Chapter 7 Troubleshooting 193Printer messagesThe following table explains messages that might appear on the printer control panel. Note If

194 Troubleshooting Q1860-90918EIO n DISKINITIALIZINGThe disk accessory card takes a long time to initialize. The first parameter is the accessory slo

Q1860-90918 Chapter 7 Troubleshooting 195MEMORY SETTINGS CHANGEDThe printer changed its memory settings because it did not have enough memory to use t

196 Troubleshooting Q1860-90918UNABLE TOSTORE JOBA job cannot be stored on the printer because of memory limitations or the file system configuration.

Q1860-90918 Chapter 7 Troubleshooting 19722 EIO x BUFFER OVERFLOWalternates withPRESS GO TOCONTINUEToo much data was sent to the EIO card in the speci

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18 Printer description Q1860-90918Table 2. Comparison of HP LaserJet 5100 Series printersHP LaserJet 5100(Q1860A)HP LaserJet 5100tn(Q1861A)HP LaserJet

198 Troubleshooting Q1860-9091850.x FUSER ERRORA fuser error has occurred:50.1—low fuser temperature50.2—fuser warm-up service50.3—high fuser temperat

Q1860-90918 Chapter 7 Troubleshooting 19953.xy.zz PRINTER ERRORA problem exists in the printer’s memory. The DIMM that caused the error will not be us

200 Troubleshooting Q1860-9091864.xPRINTER ERRORA scan-buffer error occurred.1. Turn the printer off, and then turn the printer back on.2. If the prob

Q1860-90918 Chapter 7 Troubleshooting 2018x.yyyyPRINTER ERRORThe EIO accessory in slot x has encountered a critical error as specified by yyyy.x= desc

202 Troubleshooting Q1860-90918General paper-path troubleshootingJams occur in the printer when print media either does not reach or does not clear a

Q1860-90918 Chapter 7 Troubleshooting 203Paper-path testTo perform a paper-path test:1 Press [MENU] until INFORMATION MENU appears2 Press [ITEM] until

204 Troubleshooting Q1860-90918Information pagesFrom the printer control panel, you can print pages that give details about the printer and its curren

Q1860-90918 Chapter 7 Troubleshooting 205Configuration pageUse the configuration page to view the current printer settings, to help troubleshoot print

206 Troubleshooting Q1860-90918Verify the installed optionsUnder “Installed Personalities and Options” on the configuration page, look for options suc

Q1860-90918 Chapter 7 Troubleshooting 207Image qualityWhen you are working with customers, obtain a print sample before you begin troubleshooting thei

Q1860-90918 Chapter 1 Printer description 19IdentificationModel and serial numbersThe model and serial numbers are listed on identification labels tha

208 Troubleshooting Q1860-90918Check the surface of the photosensitive drum in the cartridge to see if it has been damaged or scratched. Touching the

Q1860-90918 Chapter 7 Troubleshooting 209Image defectsThe quality of the printer’s output is subject to user judgment. This section of the manual help

210 Troubleshooting Q1860-90918Table 34. Black lines (in paper path direction)Possible cause ActionToner cartridge not seated correctly.Remove the ton

Q1860-90918 Chapter 7 Troubleshooting 211Table 36. Black pagePossible cause ActionDefective toner cartridge. Replace the toner cartridge.High-voltage

212 Troubleshooting Q1860-90918Table 37. Blank pagePossible cause ActionSoftware configuration (intermittent).Make sure that the application is not se

Q1860-90918 Chapter 7 Troubleshooting 213Table 38. Character voids and dropoutsPossible cause ActionPrinting on the wrong side of the paper. The label

214 Troubleshooting Q1860-90918Table 39. CreasesPossible cause ActionMedia does not meet the printer specifications or is stored improperly.1. Print a

Q1860-90918 Chapter 7 Troubleshooting 215Table 41. Dark printPossible cause ActionWrong toner density setting. From the print-quality menu on the cont

216 Troubleshooting Q1860-90918Table 43. Distorted imagePossible cause ActionMedia does not meet the printer specifications or is stored improperly.1.

Q1860-90918 Chapter 7 Troubleshooting 217Table 45. Faded or light printPossible cause ActionBegin by performing the half self-test function check (see

20 Printer description Q1860-90918Site requirementsEnvironmental and power requirementsThe following environmental specifications must be maintained t

218 Troubleshooting Q1860-90918Table 46. Gray backgroundPossible cause ActionMedia does not meet printer specifications or is stored improperly.1. Pri

Q1860-90918 Chapter 7 Troubleshooting 219Table 47. Loose toner or toner smearPossible cause ActionDirt in the printer. 1. Print a few more pages to se

220 Troubleshooting Q1860-90918Table 48. Repetitive defectsPossible cause ActionToner cartridge is damaged. The circumference of the photoconductive d

Q1860-90918 Chapter 7 Troubleshooting 221Table 50. Smudged lines (either direction)Possible cause ActionPaper path contamination or damage.1. Check th

222 Troubleshooting Q1860-90918Table 53. White lines (opposite to the paper-path direction)Possible cause ActionDamage to the print drum. Replace the

Q1860-90918 Chapter 7 Troubleshooting 223Repetitive defect rulerRepetitive print defects usually are associated with a specific roller within the prin

224 Troubleshooting Q1860-90918Image system troubleshooting Half self-test functional checkThe electrophotographic process can be subdivided into the

Q1860-90918 Chapter 7 Troubleshooting 225Interface troubleshootingThis section provides an overview of the printer’s interface requirements.Communicat

226 Troubleshooting Q1860-90918Figure 127. Jetdirect configuration page4 Novell/NetWare This block should state the Novell printer server name to whic

Q1860-90918 Chapter 7 Troubleshooting 227Reference diagramsLocations of componentsFigure 128. Paper path (sensors and switches)www.GovTechMedia.com

Q1860-90918 Chapter 1 Printer description 21Space requirementsFigure 2. Printer dimensions—HP LaserJet 5100 printer and HP LaserJet 5100Le printer30.3

228 Troubleshooting Q1860-90918Figure 129. Paper path (clutches, solenoids, and motors)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 229Figure 130. 250-sheet paper feederwww.GovTechMedia.com

230 Troubleshooting Q1860-90918Figure 131. 250-sheet paper feederwww.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 231Figure 132. 500-sheet paper feederwww.GovTechMedia.com

232 Troubleshooting Q1860-90918Figure 133. 500-sheet paper feederwww.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 233Figure 134. Duplexerwww.GovTechMedia.com

234 Troubleshooting Q1860-90918Figure 135. Duplexerwww.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 235Figure 136. Duplexerwww.GovTechMedia.com

236 Troubleshooting Q1860-90918Sensors and signalsThe following figures show key components, sensors, and switches that control the operation of the p

Q1860-90918 Chapter 7 Troubleshooting 237Table 55. Sensors, switches, clutches, and solenoidsSensor NameCL405 Registration roller clutchCL406 Feed rol

22 Printer description Q1860-90918Figure 3. Printer dimensions—HP LaserJet 5100tn printer and HP LaserJet 5100dtn printer62.5 cm (24.6 in)15.5 cm (6.1

238 Troubleshooting Q1860-90918Figure 139. Printer sensorsFigure 140. 250-sheet feeder sensorswww.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 239Figure 141. 500-sheet feeder sensorsFigure 142. Duplexer sensorswww.GovTechMedia.com

240 Troubleshooting Q1860-90918Figure 143. Printer switchesFigure 144. 250-sheet feeder switcheswww.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 241Figure 145. 500-sheet feeder switcheswww.GovTechMedia.com

242 Troubleshooting Q1860-90918Figure 146. Motors, fans, and fuser heaters (see table 56 on page 243)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 243Figure 147. Motors (duplexer)Table 56. Motors, fans, and fuser heatersSymbol Name of symbol Code NameMotor M1

244 Troubleshooting Q1860-90918Figure 148. Connectors (main unit)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 245Figure 149. Connectors (duplexer and 250-sheet paper feeder)www.GovTechMedia.com

246 Troubleshooting Q1860-90918Figure 150. Connectors (500-sheet paper feeder)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 247Figure 151. PCAswww.GovTechMedia.com

Q1860-90918 Chapter 1 Printer description 23Figure 4. Printer dimensions, HP LaserJet 5100 series printer with accessoriesPrinter weight (without tone

248 Troubleshooting Q1860-90918Figure 152. PCA (duplexer)Table 57. PCAsNo. Name Function1 Dc controller Controls the print sequence2 Power supply Gene

Q1860-90918 Chapter 7 Troubleshooting 249Figure 153. Clutches and solenoidswww.GovTechMedia.com

250 Troubleshooting Q1860-90918Figure 154. Clutches and solenoids (duplexer)Table 58. Clutches and solenoidsSymbol Name of symbol Code NameClutch CL40

Q1860-90918 Chapter 7 Troubleshooting 251Table 59. Paper-size detectionPaperPaper-size switchesPrinter SW403 SW404 SW405 SW406250F SW1601 SW1602 SW160

252 Troubleshooting Q1860-90918Dc controller inputs and outputs Figure 155. Dc controller I/O (1 of 4)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 253Figure 156. Dc controller I/O (2 of 4)www.GovTechMedia.com

254 Troubleshooting Q1860-90918Figure 157. Dc controller I/O (3 of 4)www.GovTechMedia.com

Q1860-90918 Chapter 7 Troubleshooting 255Figure 158. Dc controller I/O (4 of 4)www.GovTechMedia.com

256 Troubleshooting Q1860-90918www.GovTechMedia.com

8 Parts and diagrams 2578 Parts and diagramsOverviewThe diagrams in this chapter identify and locate the printer’s major subassemblies and replacemen

24 Printer description Q1860-90918Environmental requirements *Maximum values are based on the HP LaserJet 5100dtn printer.Table 4. Environmental speci

258 Parts and diagrams Q1860-90918www.GovTechMedia.com

Q1860-90918 8 Parts and diagrams 259Ordering parts and supplies, and getting support Related documentation and softwareTo order documentation, drive

260 Parts and diagrams Q1860-90918Accessories and suppliesThe following items are available through a local, authorized HP dealer or through the HP We

Q1860-90918 8 Parts and diagrams 261Common hardware and replacement cablesTable 62. Screws used in the printerDescription Part numberScrew, M4x10 pan

262 Parts and diagrams Q1860-90918Diagrams and parts listsFigure 159. Assembly locations (1 of 3)Figure 160. Assembly locations (2 of 3)Upper delivery

Q1860-90918 8 Parts and diagrams 263Figure 161. Assembly locations (3 of 3)Registration roller assemblyTray 2Tray 2 pickup rollerFuserTable 64. Assem

264 Parts and diagrams Q1860-90918Figure 162. External covers and panelsTable 65. External covers and panelsItem number Part number Quantity Descripti

Q1860-90918 8 Parts and diagrams 265Figure 163. Upper cover assembly 5E RB2-1977-000CN 1 Strap, rear output support5Q RG5-3552-000CN 1 Face-up tray a

266 Parts and diagrams Q1860-90918Figure 164. Internal components (1 of 4)See figure 1711See figure 175www.GovTechMedia.com

Q1860-90918 8 Parts and diagrams 267Table 67. Internal components (1 of 4)Item number Part number Quantity Description1 RF5-4119-000CN 1 Tray 1 separ

Q1860-90918 Chapter 1 Printer description 25Paper specificationsThe following tables show paper specifications for the printer.Table 6. Paper specific

268 Parts and diagrams Q1860-90918Figure 165. Internal components (2 of 4)See figure 169www.GovTechMedia.com

Q1860-90918 8 Parts and diagrams 269Table 68. Internal components (2 of 4)Item number Part number Quantity Description1 RG5-3519-020CN 1 Pickup rolle

270 Parts and diagrams Q1860-90918Figure 166. Internal components (3 of 4)See figure 168Table 69. Internal components (3 of 4)Item number Part number

Q1860-90918 8 Parts and diagrams 271Figure 167. Internal components (4 of 4)See figure 174See figure 170See figure 178Table 70. Internal components (

272 Parts and diagrams Q1860-90918Figure 168. Upper delivery assemblyTable 71. Upper delivery assemblyItem number Part number Quantity DescriptionRG5-

Q1860-90918 8 Parts and diagrams 273Figure 169. Tray 2 paper pickup roller assemblyTable 72. Tray 2 paper pickup roller assemblyItem number Part numb

274 Parts and diagrams Q1860-90918Figure 170. Paper feed belt assemblyTable 73. Paper feed belt assemblyItem number Part number Quantity DescriptionRG

Q1860-90918 8 Parts and diagrams 275Figure 171. Paper feed roller assemblyTable 74. Paper feed roller assemblyItem number Part number Quantity Descri

276 Parts and diagrams Q1860-90918Figure 172. Registration roller assemblyTable 75. Registration roller assemblyItem number Part number Quantity Descr

Q1860-90918 8 Parts and diagrams 277Figure 173. 250-sheet universal tray*A15Table 76. 250-sheet universal trayItem number Part number Quantity Descri

26 Printer description Q1860-90918Supported types of paperThe printer supports a wide variety of media, such as:Table 8. Paper specifications, 500-she

278 Parts and diagrams Q1860-90918Figure 174. Main gear assemblyTable 77. Main gear assemblyItem number Part number Quantity DescriptionRG5-7079-000CN

Q1860-90918 8 Parts and diagrams 279Figure 175. Pickup gear assemblyTable 78. Pickup gear assemblyItem number Part number Quantity DescriptionRG9-152

280 Parts and diagrams Q1860-90918Figure 176. PCA assembly locationsTable 79. PCA assembly locationsItem number Part number Quantity Description1 RG5-

Q1860-90918 8 Parts and diagrams 281Figure 177. Printer controller assemblySee figure 176Table 80. Printer controller assemblyItem number Part number

282 Parts and diagrams Q1860-90918Figure 178. FuserTable 81. FuserItem number Part number Quantity DescriptionQ1860-69008 1 Fuser, exchange (100-120V)

Q1860-90918 8 Parts and diagrams 283Figure 179. 250-sheet feederTable 82. 250-sheet feederItem number Part number Quantity Description(not shown) RG5

284 Parts and diagrams Q1860-90918Figure 180. PCA assembly locations, 250-sheet feederTable 83. 250-sheet feederItem number Part number Quantity Descr

Q1860-90918 8 Parts and diagrams 285Figure 181. 500-sheet feeder (1 of 2)Table 84. 500-sheet feeder (1 of 2)Item number Part number Quantity Descript

286 Parts and diagrams Q1860-90918Figure 182. 500-sheet feeder (2 of 2)www.GovTechMedia.com

Q1860-90918 8 Parts and diagrams 287Table 85. 500-sheet feeder (2 of 2)Item number Part number Quantity Description(not shown) RG5-7164-000CN 1 500-s

Q1860-90918 Chapter 1 Printer description 27Guidelines for using paperFor best results, use conventional 75-g/m2 (20-lb) paper. Make sure the paper is

288 Parts and diagrams Q1860-90918Figure 183. PCA assemblies, 500-sheet feederTable 86. 500-sheet feederItem number Part number Quantity Description1

Q1860-90918 8 Parts and diagrams 289Figure 184. DuplexerTable 87. DuplexerItem number Part number Quantity DescriptionQ1860-69010 1 Duplexerwww.GovTe

290 Parts and diagrams Q1860-90918Alphabetical parts list Table 88. Alphabetical parts listDescription Part number Figure and pageDuplexer Q1860-6901

Q1860-90918 8 Parts and diagrams 291Toner cartridge engagement arm RB2-1856-040CN Figure 174 on page 278Screw, TP, M3x6 XA9-0267-000CN Figure 174 on

292 Parts and diagrams Q1860-90918Gear, pickup, Tray 1 RB1-6130-000CN Figure 165 on page 268Pickup shaft bushing—trays 1 and 2 RB1-6177-000CN Figure 1

Q1860-90918 8 Parts and diagrams 293Toner cartridge door assembly RG5-3556-040CN Figure 163 on page 265Control panel assembly RG5-5438-030CN Figure 1

294 Parts and diagrams Q1860-90918Numerical parts listTable 89. Numerical parts listPart number Description Figure and pageQ1860-67904 Cover, front F

Q1860-90918 8 Parts and diagrams 295RB2-1791-000CN Sensor lever Figure 177 on page 281RB2-1807-000CN Lever, registration sensor Figure 171 on page 27

296 Parts and diagrams Q1860-90918RG5-3548-000CN Tray 1 paper guide Figure 162 on page 264RG5-3550-000CN Cover, left side Figure 162 on page 264RG5-35

Q1860-90918 8 Parts and diagrams 297RS5-2439-000CN Spring, separation pad Figure 173 on page 277RS5-2441-000CN Spring, compression Figure 164 on page

hp LaserJet 5100 series printersservice ____________________www.GovTechMedia.com

28 Printer description Q1860-90918Paper weight equivalence tableUse this table to determine approximate equivalent points in weight specifications oth

298 Parts and diagrams Q1860-90918www.GovTechMedia.com

Q1860-90918 Index 299IndexNumerics10/100Base-TX, turning menu on and off 57250-sheet feederclutches 249comparison by model 18connectors 245control P

300 Index Q1860-90918Attention light on control panel 42authorized dealers, locating 260authorized resellers and support 37auto continue featuredes

Q1860-90918 Index 301control panel overlay, removing and replacing 117control PCA, 250-sheet feeder, removing and replacing 171copiesselecting numbe

302 Index Q1860-90918EIObad transmission 197buffer overflow 197card failure 193hard disk failure 193hard disk feature 16installing cards 110menu

Q1860-90918 Index 303fusercleaning 66error 198expected life 68film 89heater 89monitoring and controlling roller temperature 73power connection 114r

304 Index Q1860-90918Kkeys on control panel 43kit for maintenance 260Llabelsguidelines for using 29specifications 25labels on printer for identific

Q1860-90918 Index 305NNetWare. See Novel NetWare operating systemsnetworkscompatibility 16configuring parameters 56Novell NetWare operating systemsco

306 Index Q1860-90918pickup drive assembly 262pickup gear assembly, removing and replacing 136pickup rollers500-sheet feeder, removing and replacing

Q1860-90918 Index 307remanufactured assemblies 36removal/replacement strategy 111removingloose toner 111See also individual partsremoving partsorde

Q1860-90918 Chapter 1 Printer description 29LabelsCAUTION To avoid damaging the printer, use only labels that are recommended for use in laser printer

308 Index Q1860-90918space requirements 21spacing, setting for printing 51specificationsacoustics 24environmental 20, 24paper 25power 20site 20space

Q1860-90918 Index 309Tray 1features 16inner cover, removing and replacing 124lift plate, removing and replacing 154paper guide plate assembly 127pa

310 Index Q1860-90918websitesEnergy Star program 34HP Connect Online 259HP Customer Care Online 259HP Partner Care 37Material Safety Data Sheets

www.GovTechMedia.com

copyright 2002Hewlett-Packard Company©http://www.hp.com/support/lj5100www.GovTechMedia.com

30 Printer description Q1860-90918Envelopes that have double side seamsDouble-side-seam construction has vertical seams at both ends of the envelope r

Q1860-90918 Chapter 1 Printer description 31Card stock and heavy paperMany types of card stock can be printed from Tray 1, including index cards and p

32 Printer description Q1860-90918Safety informationLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and D

Q1860-90918 Chapter 1 Printer description 33Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP LaserJet 5000, 5000 N, 5000 GN -lase

34 Printer description Q1860-90918Environmental product stewardshipProtecting the environmentHewlett-Packard Company is committed to providing quality

Q1860-90918 Chapter 2 Service approach 352 Service approachOverviewRegulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36 Service approach Q1860-90918Regulatory informationFor regulatory information and requirements, FCC regulations, and declaration of conformity, plea

Q1860-90918 Chapter 2 Service approach 37Service and supportWorld Wide WebPrint drivers, updated HP MFP firmware, and product and support information

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.© Copyright Hewlett-Packard Company 2002All Rights Reserved. Reproduction, adap

38 Service approach Q1860-90918Worldwide service and support offices For the U.S., call (1) (208) 323-2551 Monday through Friday from 6 A.M. to 6 P.M.

Q1860-90918 Chapter 2 Service approach 39Asia-Pacific countries/regionsLatin AmericaAustralia: (03) 8877 8000China: +86 (0)10 6564 5959Hong Kong SAR:

40 Service approach Q1860-90918www.GovTechMedia.com

Q1860-90918 Chapter 3 Printer operation 413 Printer operationOverviewUsing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42 Printer operation Q1860-90918Using the control panelControl panel layoutThe printer’s control panel consists of the following components:Figure 6.

Q1860-90918 Chapter 3 Printer operation 43Control panel keysPress the control panel keys to perform the functions shown in table 13.Table 13. Control

44 Printer operation Q1860-90918Settings and defaultsThe printer makes most printing decisions based on either temporary settings or permanent default

Q1860-90918 Chapter 3 Printer operation 45Control panel menusPress [MENU] for access to all control panel menus. When additional trays or other access

46 Printer operation Q1860-90918Private/stored jobs menuThis menu provides a list of the private, stored, quick-copy, and proof-and-hold jobs on the p

Q1860-90918 Chapter 3 Printer operation 47Information menuThis menu contains printer information pages that give details about the printer and its con

Contents 3Contents1 Printer descriptionPrinter features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48 Printer operation Q1860-90918Paper-handling menuWhen paper-handling settings are correctly configured through the control panel, you can print by c

Q1860-90918 Chapter 3 Printer operation 49[TYPE]=NORMALNORMALLOWHIGHVELLUMThis item appears only when CONFIGURE FUSER MODE MENU=YES. Most paper types

50 Printer operation Q1860-90918Print-quality menuSome items in this menu can be opened from a software application, or from the printer driver (if th

Q1860-90918 Chapter 3 Printer operation 51Printing menuSome items in this menu can be opened from a software application, or from the printer driver (

52 Printer operation Q1860-90918PCL FONTSOURCE=INTERNALINTERNALSOFTSLOT 1, 2, or 3INTERNAL: Internal fonts.SOFT: Permanent soft fonts.SLOT 1, 2, or 3:

Q1860-90918 Chapter 3 Printer operation 53Configuration menuItems in this menu affect the printer’s behavior. Configure the printer according to your

54 Printer operation Q1860-90918CLEARABLE WARNINGS=JOBJOBONSet the amount of time that a clearable warning appears on the printer control panel.JOB: W

Q1860-90918 Chapter 3 Printer operation 55I/O menuItems in the I/O (input/output) menu affect the communication between the printer and the computer.T

56 Printer operation Q1860-90918EIO menu (HP LaserJet 5100tn and 5100dtn printers)EIO (enhanced input/output) menus depend on the particular accessory

Q1860-90918 Chapter 3 Printer operation 57CFG LINK=NO NOYESNO: The 10/100Base-TX link configuration menu is not used.YES: You can use and manually set

4 Q1860-909183 Printer operationUsing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58 Printer operation Q1860-90918Resets menuUse this menu with caution. You can lose buffered page data or printer configuration settings when you sele

Q1860-90918 Chapter 3 Printer operation 59Service modeService mode should be used only by authorized service personnel. While in service mode, you can

60 Printer operation Q1860-90918Setting the page count, maintenance count, and serial numberThe page counts and serial numbers are stored in nonvolati

Q1860-90918 Chapter 3 Printer operation 61Table 24 shows the sequence of keystrokes that is used to change the page count from a value of 000000 to a

62 Printer operation Q1860-90918Cold reset paper sizeThe default paper size is stored in NVRAM. When the printer is cold reset, the default paper size

Q1860-90918 Chapter 3 Printer operation 63Testing the printerWhen you print a configuration page, the printer checks its internal controller and I/O i

64 Printer operation Q1860-90918System configurationMS-DOS system configurationTo communicate properly with the printer, the MS-DOS environment requir

Q1860-90918 Chapter 4 Printer maintenance 654 Printer maintenanceOverviewCleaning the printer and accessories . . . . . . . . . . . . . . . . . . . .

66 Printer maintenance Q1860-90918Cleaning the printer and accessoriesTo maintain high-quality printing and performance, thoroughly clean the printer

Q1860-90918 Chapter 4 Printer maintenance 67Using the printer cleaning pageIf toner specks appear on the front or back side of your print jobs, use th

Q1860-90918 55 Functional informationPrinter subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68 Printer maintenance Q1860-90918Preventive maintenanceThe preventive maintenance cycle for this printer is every 150,000 pages. To order the mainten

Q1860-90918 Chapter 5 Functional information 695 Functional informationOverviewPrinter subsystems . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Functional information Q1860-90918www.GovTechMedia.com

Q1860-90918 Chapter 5 Functional information 71Printer subsystemsThis chapter presents a generalized functional overview of the printer and the printi

72 Functional information Q1860-90918Power supply systemAc/dc power distributionThe ac line voltage for the printer is applied through the main switch

Q1860-90918 Chapter 5 Functional information 73If a short circuit or other problems on the load side cause an excessive current flow from the +24 Vdc

74 Functional information Q1860-90918High-voltage power distributionFigure 11. High-voltage power supply circuitIn response to the instructions from t

Q1860-90918 Chapter 5 Functional information 75Toner-cartridge detectionThe toner cartridge has a toner sensor. The circuit compares the output value

76 Functional information Q1860-90918Laser and scanner driveBased on information received from the formatter, the dc controller board sends signals to

Q1860-90918 Chapter 5 Functional information 77MotorsSee the timing diagram on page 102 for specific timing details for the printer motors.The dc cont

6 Q1860-909186 Removing and replacing partsUser-installable accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

78 Functional information Q1860-90918Formatter systemThe formatter PCA is responsible for the following actions:controlling the PowerSave modereceivin

Q1860-90918 Chapter 5 Functional information 79EconoModeThe EconoMode setting uses up to 50 percent less toner than standard mode printing by reducing

80 Functional information Q1860-90918Printer memoryMemory is delivered on a single DIMM, which occupies one of the four slots available. This leaves t

Q1860-90918 Chapter 5 Functional information 81Page protectPage complexity (rules, complex graphics, or dense text) might exceed the printer’s ability

82 Functional information Q1860-90918Image-formation systemThe image-formation system is the main part of the printer, and consists of six stages:When

Q1860-90918 Chapter 5 Functional information 83Toner cartridgeA major portion of the image-formation system is contained in the toner cartridge, as sh

84 Functional information Q1860-90918Photosensitive drumThe special properties of the photosensitive drum allow an image to be formed on the drum surf

Q1860-90918 Chapter 5 Functional information 85Conditioning the drumAfter the drum is cleaned, it must be conditioned. This process consists of applyi

86 Functional information Q1860-90918Writing the imageDuring the writing process, a modulated laser diode projects the beam onto the rotating six-side

Q1860-90918 Chapter 5 Functional information 87Developing the imageThe developing process develops the latent electrostatic image into a visible image

Q1860-90918 7Optional 250-sheet feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88 Functional information Q1860-90918Transferring the imageDuring the transferring process the toner image on the drum surface is transferred to the p

Q1860-90918 Chapter 5 Functional information 89Image fusing/variable fusing temperatureDuring the fusing process, the toner is fused into the paper by

90 Functional information Q1860-90918Variable fusing temperatureFigure 23. Fusing temperature controlVariable fusing temperature is a feature that giv

Q1860-90918 Chapter 5 Functional information 91Paper feed systemFigure 24. Paper pathThe paper in Tray 1 is detected by the Tray 1 paper sensor (PS401

92 Functional information Q1860-90918Clutches and sensorsSee “Reference diagrams” starting on page 227 for locations of switches, sensors, and clutche

Q1860-90918 Chapter 5 Functional information 93Printing from Tray 2When the formatter PCA sends the /PRNT (print signal) to the printer, the CPU turns

94 Functional information Q1860-90918Figure 27. Paper skew correctionwww.GovTechMedia.com

Q1860-90918 Chapter 5 Functional information 95Printing from the optional 500-sheet and 250-sheet TraysThere are two kinds of paper feeders: 250-sheet

96 Functional information Q1860-90918Figure 29. 500-sheet paper feederwww.GovTechMedia.com

Q1860-90918 Chapter 5 Functional information 97Paper jamTo detect the presence of paper and whether the paper has been correctly fed, the following pa