HP JetDirect Print Servers 600N/400N/500X/300X Administrator's GuideHPJetDirectPrint Servers R
4 Introducing the HP JetDirect Print Server EN
94 Troubleshooting the HP JetDirect Print Server ENTroubleshooting an LPD UNIX ConfigurationThe troubleshooting steps below describe how to troublesho
ENTroubleshooting the HP JetDirect Print Server 957. If the test file prints but is formatted incorrectly, do the following: Check :rp tag in printca
96 Troubleshooting the HP JetDirect Print Server ENUnderstanding the Ethernet Configuration Page (Internal MIO and EIO Print Servers)This section desc
ENTroubleshooting the HP JetDirect Print Server 975Apple EtherTalk/LocalTalk status information (Table 7.2)This lists information including whether o
98 Troubleshooting the HP JetDirect Print Server EN Figure 6.2 Ethernet Configuration Page (Internal MIO Print Servers) Figure 6.3 Ethernet Configurat
ENTroubleshooting the HP JetDirect Print Server 99Understanding the Token Ring Configuration Page (Internal MIO and EIO Print Servers)Use the informa
100 Troubleshooting the HP JetDirect Print Server ENTable 6.2 Token Ring Configuration Page Troubleshooting (Internal Print Servers) (1 of 2)Item Des
ENTroubleshooting the HP JetDirect Print Server 1016 TCP/IP status information (Table 7.3)This lists information that should be checked for accuracy
102 Troubleshooting the HP JetDirect Print Server EN Figure 6.4 Token Ring Configuration Page (Internal MIO Print Servers) Figure 6.5 Token Ring Confi
ENTroubleshooting the HP JetDirect Print Server 103Understanding the Ethernet and Token Ring Configuration Pages (External Print Servers)This section
EN52HP Software Solutions SummarySoftware Solutions TableHP provides a variety of software solutions to set up or manage your HP JetDirect-connected n
104 Troubleshooting the HP JetDirect Print Server EN5 DLC/LLC configuration messages (Table 7.4)Status for the DLC/LLC protocol.6 TCP/IP status inform
ENTroubleshooting the HP JetDirect Print Server 105 Figure 6.6 Ethernet Configuration Page(External Single Port Print Servers)
106 Troubleshooting the HP JetDirect Print Server EN Figure 6.7 Ethernet Configuration Page (External Three-Port Print Servers)
ENTroubleshooting the HP JetDirect Print Server 107 Figure 6.8 Token Ring Configuration Page (External Print Servers)
108 Troubleshooting the HP JetDirect Print Server EN
EN1097HP JetDirect Configuration Page MessagesIntroductionThis chapter describes the messages, network statistics, and status that can be printed on a
110 HP JetDirect Configuration Page Messages ENTable 7.1 Novell NetWare Configuration Messages (1 of 2)Message DescriptionIPX/SPX STATUS: Indicates th
ENHP JetDirect Configuration Page Messages 111PORT X STATUS: READY: Print server is awaiting data.INITIALIZING: Print server is registering the node
112 HP JetDirect Configuration Page Messages ENTable 7.2 Apple EtherTalk/LocalTalk Configuration Messages Message DescriptionAPPLETALK STATUS: Current
ENHP JetDirect Configuration Page Messages 113Table 7.3 TCP/IP Configuration Messages (1 of 2)Message DescriptionTCP STATUS: Current TCP status.DISAB
6 HP Software Solutions Summary ENTable 2.1 Software Solutions (1 of 2)Operating Environment Function RemarksInstall Network Printer wizard (Windows)
114 HP JetDirect Configuration Page Messages ENSNMP GET CMTY NAME: ALL or SPECIFIEDIndicates whether or not an IP SNMP get community name has been con
ENHP JetDirect Configuration Page Messages 115Table 7.4 DLC/LLC Configuration MessagesMessage DescriptionDLC/LLC STATUS: Current DLC/LLC status:DISAB
116 HP JetDirect Configuration Page Messages ENBAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0, or greater t
ENHP JetDirect Configuration Page Messages 117DATA RATE: 4 Mbps 16 Mbps JUMPER ERRORThe Token Ring data rate at which the HP JetDirect print server c
118 HP JetDirect Configuration Page Messages ENFIRMWARE REVISION: X.XX.XXThe firmware revision number of the HP JetDirect print server currently insta
ENHP JetDirect Configuration Page Messages 119INVALID TRAP DEST ADDRESS One of the SNMP trap (Trap PDU) destination IP addresses specified for the HP
120 HP JetDirect Configuration Page Messages ENLAN ERROR-JUMPER The data rate switch on the HP JetDirect print server is set incorrectly. For instruct
ENHP JetDirect Configuration Page Messages 121LAN ERROR-TRANSMITTER OFFThere may be a problem with your network cabling or the HP JetDirect print ser
122 HP JetDirect Configuration Page Messages ENNDS CONNECTION STATE ERRORThe HP JetDirect print server cannot change the NDS connection state. Check l
ENHP JetDirect Configuration Page Messages 123NDS PRINT SERVER NAME ERRORThe print server object cannot be located in the specified NDS context.NDS P
ENHP Software Solutions Summary 7Internet Printer ConnectionWindows NT 4.0 (Intel)TCP/IP onlyNote: Internet printing software is included with Window
124 HP JetDirect Configuration Page Messages ENPARALL EL PORT X:CENTRONICS indicates a standard parallel connection that transfers data in one direct
ENHP JetDirect Configuration Page Messages 125PRINTER NUMBER IN USEThe printer number assigned to the printer is already in use by another printer. A
126 HP JetDirect Configuration Page Messages ENSIGNAL LOSS The HP JetDirect print server has detected a loss of signal on the ring. Check the cable fr
ENHP JetDirect Configuration Page Messages 127TRYING TO CONNECT TO SERVERThe HP JetDirect print server is trying to connect to the print server or Ne
128 HP JetDirect Configuration Page Messages ENUNABLE TO GET NDS SRVR ADDRThe NDS server address cannot be located or accessed.UNABLE TO LOGIN A failu
ENHP JetDirect Configuration Page Messages 129UNKNOWN NCP RETURN CODEThe HP JetDirect print server encountered an unexpected fatal error after it had
130 HP JetDirect Configuration Page Messages EN
EN131ATCP/IP OverviewIntroductionThis appendix is intended to provide information to help you gain a basic understanding of TCP/IP.TCP/IP (Transmissio
132 TCP/IP Overview ENTransmission Control Protocol (TCP)TCP handles breaking the data into packets and recombining the packets on the receiving end b
ENTCP/IP Overview 133IP Address: (Network Portion)Network addresses are managed by an organization in Norfolk, Virginia recognized as InterNIC. Inter
8 HP Software Solutions Summary ENHP Web JetAdminHP Web JetAdmin allows you to use a Web browser to install, view, manage, and diagnose devices connec
134 TCP/IP Overview ENIP Address Structure and ClassAn IP address is comprised of 32 bits of information and divided into 4 sections containing 1 byte
ENTCP/IP Overview 135Configuring IP AddressesTCP/IP configuration parameters (such as IP address, subnet mask, default gateway) can be configured on
136 TCP/IP Overview ENSubnetsWhen an IP address is assigned to an organization, no provision is made for more than one network being present at that l
ENTCP/IP Overview 137GatewaysGateways are devices that act as translators between systems that do not use the same communication protocols, data form
138 TCP/IP Overview EN
EN139BUsing the Embedded Web ServerIntroductionEach HP JetDirect print server contains an embedded web server that can be accessed through a supported
140 Using the Embedded Web Server ENRequirementsSupported Web BrowsersTo access the embedded web server, the following web browsers are supported:●Win
ENUsing the Embedded Web Server 141Viewing the Embedded Web ServerBefore you can use the embedded web server, the HP JetDirect print server must be c
142 Using the Embedded Web Server ENSpecial Features●The HP JetDirect print server supports the Internet Printing Protocol. In addition, HP provides s
EN143CPrinting on Windows NT DLC/LLC NetworksIntroductionThe DLC/LLC protocol is a protocol that may be in use on some networks, such as IBM networks.
ENHP Software Solutions Summary 9Installing HP Web JetAdminBefore installing the HP Web JetAdmin software, you must have domain administrator or root
144 Printing on Windows NT DLC/LLC Networks ENInstalling the DLC Transport and Driver SoftwareAll software necessary to support the HP JetDirect print
ENPrinting on Windows NT DLC/LLC Networks 145Configuring a PrinterBefore you configure your printer, make sure that the following tasks have been per
146 Printing on Windows NT DLC/LLC Networks EN10. Select HP in the Manufacturers column, then select the appropriate printer model in the Printers col
EN147DHP JetDirect Year 2000 ComplianceIntroductionHewlett-Packard, the Leader in printing solutions, wants to ensure our customers are ready for succ
148 HP JetDirect Year 2000 Compliance EN
EN149IndexAAmerica Online 3Apple Chooser 21, 92APPLETALK NAME 112APPLETALK STATUS 112APPLETALK TYPE 112arp command 43ARP DUPLICATE IP ADDRESS 115AUTO
150 ENIndexEembedded web serversupported HP Web JetAdmin version 140supported web browsers 140using 139viewing 141ERR NEGOTIATING BUFFER SIZE 117error
EN151IndexInternet Printer Connection softwareintroduction 10supported browsers 13supported proxies 13system requirements 13INVALIDGATEWAY ADDRESS 11
152 ENIndexMmanuals 3MEMORY ERROR 121messagesDLC/LLC 115EtherTalk/LocalTalk 112HP JetDirect 109, 115TCP/IP 113MFG ID 121MODE 110NNDPS, see HP IP/IPX p
EN153IndexOOUT OF BUFFERS 123OVERFLOW ERROR 123PPACKETS TRANSMITTED 123PARALLEL PORT X 124PASSWORD ERROR 124ping command 43PORT CONFIG 124PORT SELECT
10 HP Software Solutions Summary ENConfiguring and Modifying a DeviceUsing your browser, navigate to HP Web JetAdmin’s URL. For example:http://server.
154 ENIndexTTCP STATUS 113TCP/IPconfiguration messages 113installing on Windows NT network 66overview 131Telnetconfiguration parameter examples 48eras
EN155IndexXXMIT COLLISIONS 129XMIT LATE COLLISIONS 129Yyear 2000 compliance 147Zzone, selecting (EtherTalk/LocalTalk) 20
156 ENIndex
©Copyright 2000 Hewlett-Packard Company 2/2000Manual Part Number 5969-3521*5969-3521**5969-3521*5969-3521R
ENHP Software Solutions Summary 11●Use a supported Web Browser (such as Netscape Navigator or Microsoft Internet Explorer) to view the embedded web s
12 HP Software Solutions Summary EN5. You will be prompted for a printer driver (the HP JetDirect print server does not contain printer drivers, so yo
ENHP Software Solutions Summary 13System Requirements●Computer running Microsoft Windows NT 4.0 (Intel based) or Windows 2000●IPP-enabled HP JetDirec
14 HP Software Solutions Summary ENHP IP/IPX Printer Gateway for NDPS NDPS (Novell Distributed Print Services) is a printing architecture developed by
ENHP Software Solutions Summary 15Supported ClientsClients supported by the HP IP/IPX Printer Gateway:NetWare 5 with NDPS●Novell Client 3.0 (or great
16 HP Software Solutions Summary ENEtherTalk or LocalTalk Networks (Mac OS)This section describes installing printer software for Mac OS-compatible co
ENHP Software Solutions Summary 171. Insert the CD-ROM into the CD-ROM drive.2. In the HP Installer window, double-click the installation icon for th
18 HP Software Solutions Summary ENVerifying Network ConfigurationTo verify your current network configuration, print a configuration page. If you hav
ENHP Software Solutions Summary 193. Click Edit. The Set Printer Name dialog box appears.4. Type the new name. Note The name may be up to 32 characte
20 HP Software Solutions Summary ENSelecting a ZoneThe HP LaserJet Utility allows you to select a preferred zone for your printer on a Phase 2 EtherTa
ENHP Software Solutions Summary 21Selecting Your Printer1. Select the Chooser from the Apple menu.2. Select the printer icon for use with your printe
22 HP Software Solutions Summary EN6. Click Setup or Create in the Chooser; then, if prompted, select the appropriate PostScript Printer Description f
EN233TCP/IP ConfigurationIntroductionTo operate properly on a TCP/IP network, the HP JetDirect print server must be configured with valid TCP/IP netwo
Administrator’s GuideHP JetDirect Print Servers(600N/400N/500X/300X)
24 TCP/IP Configuration EN●By using Dynamic Host Configuration Protocol (DHCP). This protocol is supported in HP-UX, Solaris, Red Hat Linux, SuSE Linu
ENTCP/IP Configuration 25●By browsing to the embedded Web server on the HP JetDirect print server and setting the configuration parameters.●By manual
26 TCP/IP Configuration ENWhy Use BOOTP/TFTPUsing BOOTP/TFTP to download configuration data has the following benefits:●Enhanced configuration control
ENTCP/IP Configuration 27When the HP JetDirect print server is powered on, it broadcasts a BOOTP request that contains its MAC (hardware) address. A
28 TCP/IP Configuration ENBootptab File EntriesAn example of a /etc/bootptab file entry for an HP JetDirect print server is provided below:Note that t
ENTCP/IP Configuration 29A colon (:) indicates the end of a field, and a backslash (\) indicates that the entry is continued on the next line. Spaces
30 TCP/IP Configuration EN# # Example of an HP JetDirect TFTP Configuration File# # Allow only Subnet 13.10.10 access to peripheral.# Up to four ‘allo
ENTCP/IP Configuration 31Table 3.2 describes parameters that may be included in the TFTP configuration file.Table 3.2 TFTP Configuration File Paramet
32 TCP/IP Configuration ENcontact: ASCII character string that identifies the person who administers or services the printer (SNMP sysContact object).
ENTCP/IP Configuration 33Using DHCPDynamic Host Configuration Protocol (DHCP, RFC 2131/2132) is one of several auto configuration mechanisms that the
©CopyrightHewlett-Packard Company 2000All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, ex
34 TCP/IP Configuration ENUNIX SystemsFor more information on setting up DHCP on UNIX systems, see the bootpd man page. On HP-UX systems, a sample DHC
ENTCP/IP Configuration 35Windows NT 4.0 ServerTo set up a DHCP scope on a Windows NT 4.0 server, perform the following steps:1. At the Windows NT ser
36 TCP/IP Configuration EN8. Skip this step if you have assigned unlimited leases in the previous step. Otherwise, select Scope and select Add Reserva
ENTCP/IP Configuration 37c. You must now provide the IP address of the WINS server by doing the following:d. Select Value, then Edit Array.e. From th
38 TCP/IP Configuration EN6. Enter the range of IP addresses for this scope (beginning IP address and ending IP address). Also, enter the subnet mask.
ENTCP/IP Configuration 3911. Configure your printer with a reserved IP address within the DHCP scope:a. In the DHCP tree, open the folder for your sc
40 TCP/IP Configuration EN3. You can modify the TCP/IP parameters via HP Web JetAdmin.If you manually provide an IP address when disabling DHCP via Te
ENTCP/IP Configuration 41Using RARPThis subsection describes how to configure the print server using the Reverse Address Resolution Protocol (RARP) o
42 TCP/IP Configuration EN7. Edit the /etc/ethers file (/etc/rarpd.conf file in HP-UX 10.20) to add the LAN hardware address/station address (from the
ENTCP/IP Configuration 43Using the arp and ping CommandsYou can configure an HP JetDirect print server with an IP address using an ARP (Address Resol
ENiTable of Contents1. Introducing the HP JetDirect Print ServerIntroduction ...
44 TCP/IP Configuration ENwhere <IP address> is the desired IP address to be assigned to the print server. The arp command writes the entries to
ENTCP/IP Configuration 45Using TelnetThis subsection describes how to configure the print server using Telnet.Note To use Telnet commands with the HP
46 TCP/IP Configuration ENTo set configuration parameters, you must set up a Telnet connection from your system to the HP JetDirect print server.1. Ty
ENTCP/IP Configuration 47Note The Present Config field in the Telnet Configuration menu describes how the HP JetDirect print server is configured. Fo
48 TCP/IP Configuration EN5. Repeat step 4 to set any additional configuration parameters.6. When you have finished typing the configuration parameter
ENTCP/IP Configuration 49Table 3.3 Telnet Configuration Parameter Examples (1 of 2)IP Address Parameter Exampleip: 13.32.11.24where ip identifies the
50 TCP/IP Configuration ENPort and Banner Page Exampleport:2banner:0For multiport JetDirect print servers, ‘port’ specifies the port that you want to
ENTCP/IP Configuration 51Using Telnet to Erase the Existing IP AddressTo erase the IP address during a Telnet session: 1. Type cold-reset, then press
52 TCP/IP Configuration ENUsing the Printer Control PanelThis subsection describes how to configure the HP JetDirect internal print server using the p
ENTCP/IP Configuration 53Table 3.4 Print Server Parameters (1 of 2)JetDirect Internal Print Server Menu ItemDescriptionCFG NETWORK=NO* Selects whethe
iiEN6. Troubleshooting the HP JetDirect Print ServerIntroduction ... 81Resetti
54 TCP/IP Configuration ENCFG TCP/IP=NO* Selects whether you want to access the TCP/IP menu and set TCP/IP protocol parameters.In the TCP/IP menu, you
ENTCP/IP Configuration 55Moving to Another NetworkWhen moving an HP JetDirect print server that is configured with an IP address to a new network, ma
56 TCP/IP Configuration EN
EN574Configuring for LPD PrintingIntroductionThe HP JetDirect print server contains an LPD (Line Printer Daemon) Server module to support LPD printing
58 Configuring for LPD Printing ENAbout LPDLine Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling service
ENConfiguring for LPD Printing 59The LPD programs and protocol include the following:Requirements for Configuring LPDBefore you can use LPD printing,
60 Configuring for LPD Printing EN●The LAN hardware address (or station address) of the print server. This address is printed with print server status
ENConfiguring for LPD Printing 61Step 2. Setting Up Print QueuesYou must set up a print queue for each printer or printer personality (PCL or PostScr
62 Configuring for LPD Printing ENLPD on UNIX SystemsConfiguring Print Queues for BSD-based SystemsEdit the /etc/printcap file to include the followin
ENConfiguring for LPD Printing 63If your printer does not support automatic switching between PostScript, PCL, and HP-GL/2 languages, use the printer
EN11Introducing the HP JetDirect Print ServerIntroductionHP JetDirect print servers allow you to connect printers and other devices directly to a netw
64 Configuring for LPD Printing ENConfiguring Print Queues Using SAM (HP-UX systems)On HP-UX systems you can use the SAM utility to configure remote p
ENConfiguring for LPD Printing 6510. Click OK and select Exit from the List menu.11. Select Exit Sam.Note By default, the lpsched is not running. Mak
66 Configuring for LPD Printing EN2. To get print status, type the following at the UNIX prompt:lpq -Pprinter_namewhere printer_name is the designated
ENConfiguring for LPD Printing 671. To check whether you have Microsoft TCP/IP Printing protocol and TCP/IP printing support: Windows 2000—Click Star
68 Configuring for LPD Printing EN3. Enter TCP/IP configuration values for the computer: Windows 2000—On the General tab in the Local Area Connection
ENConfiguring for LPD Printing 69Configuring a Network Printer for Windows 2000 SystemsSet up the default printer by performing the following steps.1
70 Configuring for LPD Printing ENNote The HP JetDirect print server treats text files as unformatted text or ASCII files. Files that are raw are form
ENConfiguring for LPD Printing 715. Select LPR Port, and click New Port.6. In the Name or address of server providing lpd box, type the IP address or
72 Configuring for LPD Printing ENVerifying the ConfigurationFrom within Windows NT, print a file from any application. If the file prints correctly,
ENConfiguring for LPD Printing 731. Double-click HP LaserJet Utility in the HP LaserJet folder.2. Click the Settings button.3. Select TCP/IP from the
2 Introducing the HP JetDirect Print Server ENSupported Print ServersUnless otherwise specified, the features described in this guide support the foll
74 Configuring for LPD Printing EN5. Enter the printer's IP address or domain name for Printer Address.6. Enter the queue name, if used. Otherwis
EN755FTP PrintingIntroductionFTP (File Transfer Protocol) is a basic TCP/IP connectivity utility to transfer data between systems. FTP printing is a w
76 FTP Printing ENPrint FilesThe HP JetDirect FTP server transfers print files to the printer but does not interpret them. For proper printing, print
ENFTP Printing 77Data ConnectionA second connection, a data connection, is created each time a file is transferred between the client and the FTP ser
78 FTP Printing ENIf the connection is successful, the HP JetDirect model and firmware version will be displayed.After a successful connection, the us
ENFTP Printing 79Table 5.1 User Commands for HP JetDirect FTP ServerCommand Descriptionuser <username> <username> specifies a user. Any u
80 FTP Printing ENExample of an FTP SessionThis is an example of a typical FTP printing session:System> ftp 150.10.2.101Connected to 150.10.2.101.2
EN816Troubleshooting the HP JetDirect Print ServerIntroductionThis chapter describes how to diagnose and correct problems associated with the HP JetDi
82 Troubleshooting the HP JetDirect Print Server EN●The diagnostics tools and utilities provided with your network software (such as the PCONSOLE or N
ENTroubleshooting the HP JetDirect Print Server 83Resetting to Factory DefaultsParameters on the HP JetDirect print server (for example, the IP addre
ENIntroducing the HP JetDirect Print Server 3Support Materials The manuals listed below are shipped with your print server or with printers that have
84 Troubleshooting the HP JetDirect Print Server ENGeneral TroubleshootingTroubleshooting Chart - Assessing the Problem Figure 6.1 Assessing the Probl
ENTroubleshooting the HP JetDirect Print Server 85Procedure 1: Verifying that the Printer is On and OnlineCheck the following items to make sure the
86 Troubleshooting the HP JetDirect Print Server ENProcedure 2: Printing an HP JetDirect Configuration PageThe HP JetDirect configuration page is an i
ENTroubleshooting the HP JetDirect Print Server 87Procedure 3: Resolving Printer Display Error MessagesCheck the following information to resolve net
88 Troubleshooting the HP JetDirect Print Server EN4. Does a 40 ERROR appear on the display?The HP JetDirect print server detected a break in the data
ENTroubleshooting the HP JetDirect Print Server 89If the message persists after you have removed the HP JetDirect print server, the problem may be wi
90 Troubleshooting the HP JetDirect Print Server ENProcedure 4: Resolving Printer Communication Problems with the NetworkCheck the following items to
ENTroubleshooting the HP JetDirect Print Server 915. Are other users able to print? The problem may be workstation specific. Check the workstation ne
92 Troubleshooting the HP JetDirect Print Server EN11. If you are using Apple EtherTalk or LocalTalk, does the printer appear in the Chooser? Verify n
ENTroubleshooting the HP JetDirect Print Server 9314. If you are using Microsoft Windows NT 4.0, does the printer appear in the Add a Hewlett-Packard
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