HP EX475 Guide de dépannage

i ContentsChapter 1Welcome ... 1

8 Chapter 2 Turn on the HP MediaSmart Server1Plug in. Plug one end of the power cord into the server's power receptacle and the other end int

Getting Started 9 Check LightsThe lights on the front of the HP MediaSmart Server indicate the status of the server.After the HP MediaSmart Server sta

10 Chapter 2 Update Your Firewall’s Trusted Program ListThe HP MediaSmart Server Software Installation Disc installs several programs that enable

Getting Started 11 Install the Software on the First ComputerChecking for Administrative PrivilegesYou must have administrative privileges on your hom

12 Chapter 2 About the HP MediaSmart Server SoftwareThe HP MediaSmart Server software installs first. This software is used to•Provide a single po

Getting Started 13 About the Windows Home Server ConnectorThe Windows Home Server Connector:•Connects your computer to the server.•Automatically backs

14 Chapter 2 Initializing Windows Home ServerThe Windows Home Server initialization begins and can take several hours depending on your hardware.

Getting Started 15 Setting the Server PasswordOn the Windows Home Server password page, you are asked to create a strong password. A strong password m

16 Chapter 2 Customer Experience Improvement ProgramJoin the Customer Experience Improvement Program (CEIP) and help make Windows Home Server even

Getting Started 17 Starting Windows Home ServerClick Start to log on and open Windows Home Server.Logging on to Windows Home ServerType the password y

ii Chapter 5Troubleshooting ... 35Troublesh

18 Chapter 2 Introducing the HP MediaSmart Server AssistantThe server installation is complete. When you click OK, the Assistant remains at the bo

Getting Started 19 Congratulations! You are Ready to Start Using Your ServerSome HP MediaSmart Server features, such as backups and shared folders, ar

20 Chapter 2 Set up Additional FeaturesFeatures such as HP Software Update, User Accounts, Remote Access, Photo Webshare, and Media Sharing requir

21 Chapter 3 Using the AssistantThe Assistant guides you through setting up your server. Using the Assistant is optional but recommended

22 Chapter 3 Setting up the HP MediaSmart Server using the AssistantOpening the AssistantComplete the following steps if the Assistant is not alre

Using the Assistant 23 Task 1 of 6: Setup HP Software UpdateUse the HP MediaSmart software update to keep your server and home computers current with

24 Chapter 3 Type of User AcctDescription Shared FoldersRemote AccessHP Photo WebshareGuestEveryone uses the same account. There is typically no p

Using the Assistant 25 Creating Individual User AccountsIf family members want to access information on your home network from an Internet café, coffe

26 Chapter 3 3 Click OK on the User Accounts Setup dialog to begin creating user accounts.4 Click Add, and then complete the Add User Account Wiza

Using the Assistant 27 3 Click Setup under Router.The server tries to configure your broadband router. For more information, see Configuring your broa

1 Chapter 1 WelcomeWelcome to the HP MediaSmart Server.•Enjoy your digital experiences anywhere over the Internet.•Share your life with f

28 Chapter 3 3 Click Configure under Webshare Notifications and follow the instructions in the Email Settings wizard.4 Check users to be Webshare

Using the Assistant 29 Task 6 of 6: Learn more about your HP MediaSmart ServerThis step does not require any set up. It takes you to the HP MediaSmart

30 Chapter 3

31 Chapter 4 Installing on Additional ComputersNow you are ready to run the Software Installation Disc on the other computers in your hom

32 Chapter 4 Install the Software on Additional ComputersNOTE: The HP MediaSmart Server must be on and all of the lights on the front of the serve

Installing on Additional Computers 33 Setting up Additional Home ComputersAfter installing the software on the Software Installation Disc, there are a

34 Chapter 4 Getting Acquainted with the HP MediaSmart ServerFamilies with several computers in their home are challenged by a proliferation of di

Troubleshooting 35 Chapter 5 TroubleshootingFind solutions for difficulties with your HP MediaSmart Server.The tables below contain basic

36 Chapter 5 Troubleshooting Tips for the ServerTable 1: Common Troubleshooting tips for the ServerQuestion/Issue Probable Cause Answer/Resolutio

Troubleshooting 37 What to do if the server is unresponsive•To force a shutdown and restart.This should only be done if all other shutdown options fai

2 Chapter 1 What’s in the BoxIn the box you will find:•HP MediaSmart Server•Power cord•Ethernet cable•Setup Poster•Installation and Troubleshootin

38 Chapter 5 Why is the server’s health indicator light red?A red Health indicator light has the following states:Additionally, on your computers

Troubleshooting 39 Computer Recovery PC Restore Disc. Use this disc to restore your computer from the HP MediaSmart Server in the event of the followi

40 Chapter 5 Temperature warnings. Temperature warning messages indicate that some server components are too hotTemperature warnings.1 Check the v

Troubleshooting 41 What is a Server Recovery?Why Should I consider a Server Recovery:•Server operating system has been corrupted. •Disk replacement—pa

42 Chapter 5 File transfer failure What to do about a failure when transferring photos or video clips to the HP MediaSmart Server from your comput

Troubleshooting 43 If you cannot access the Windows Home ServerTry the suggested resolutions •Make sure that all the cable connections are correctly p

44 Chapter 5 Health Indicator CodesThe Tables below are a breakdown of the Health indicator displays. To see this code, using a paper clip, press

Troubleshooting 45 Table 3: Health indicator codes Codes when the indicator starts as Blinking redQuestion/Issue Probable Cause Answer/Resolution2 bl

46 Chapter 5 Troubleshooting Tips for Networking IssuesTable 4: Common Troubleshooting tips for NetworkingQuestion/Issue Probable Cause Answer/Re

Troubleshooting 47 Troubleshooting Tips for Common Network Connection IssuesTable 5: Common Troubleshooting tips for Network Connection IssuesQuestio

Welcome 3 The HP MediaSmart Server at a Glance (front)See the online User’s Guide for additional information on light colors or patterns not discussed

48 Chapter 5 Why is the Network connection light off?•Windows Vista.•Windows XP. To ensure that Network Discovery is turned on:1 Click the Start m

Troubleshooting 49 Why is the Network connection light off?•Windows Vista. •Check the network NetBIOS properties.To ensure your network is set up prop

50 Chapter 5 Why is the Network connection light off?•Windows XP. To ensure your network has the correct NetBIOS set up:1 Click Start, and then s

Troubleshooting 51 Why is the Network connection light off?•Windows Vista. To ensure your network has the correct NetBIOS set up: 1 Click Start, and

52 Chapter 5 Troubleshooting Tips for WebshareTable 6: Common Troubleshooting tips for WebshareQuestion/Issue Probable Cause Answer/ResolutionWhy

Troubleshooting 53 How do you make webshare work in the home? Once remote access is setup and you have a custom domain name, frequently urls that loo

54 Chapter 5 Clicking on photo Webshare on CC Does Not OpenNo Default Browser. Select a default browser or reboot PC.Webshare administrator cannot

Troubleshooting 55 Visitor has created an album (or albums) and wants to delete the album but cannot.Visitors do not have delete album rights.Visitor

56 Chapter 5 Clicking on Photo Webshare on CC causes command error.Unknown. Click OK on error and attempt to open Photo Webshare again.Browser can

Troubleshooting 57 Troubleshooting Tips for Other IssuesTable 7: Common Troubleshooting tips for Other issuesQuestion/Issue Probable Cause Answer/Res

4 Chapter 1 The HP MediaSmart Server at a Glance (back)USB ports Plug up to four USB 2.0 or later disk drives into the USB ports to expand your st

58 Chapter 5 Ideal Minimum time to transfer a 1GB file for different network interfaces?•Gigabit Ethernet—8s.•Fast Ethernet—1min 20s.•Wireless N—1

Troubleshooting 59 Troubleshooting Tips for Internet Router ConfigurationTable 8: Common Troubleshooting tips for Internet Router ConfigurationQuesti

60 Chapter 5 Troubleshooting Tips for iTunesTable 9: Common Troubleshooting tips for iTunesQuestion/Issue Probable Cause Answer/ResolutioniTunes

Troubleshooting 61 Troubleshooting Tips for Upload PhotosTable 10: Common Troubleshooting tips for Upload PhotosQuestion/Issue Probable Cause Answer/

62 Chapter 5 Troubleshooting Tips for MicrosoftTable 11: Common Troubleshooting tips for MicrosoftQuestion/Issue Probable Cause Answer/Resolution

Troubleshooting 63 Troubleshooting Tips for E-Mail.Table 12: Common Troubleshooting tips for E-MailQuestion/Issue Probable Cause Answer/ResolutionWhy

64 Chapter 5 If you have chosen to use your own E-mail provider to send Photo Webshare announcements and these E-mail announcements have not been

Troubleshooting 65 Troubleshooting Tips for iTunesTable 13: Common Troubleshooting tips for iTunesQuestion/Issue Probable Cause Answer/ResolutioniTun

66 Chapter 5 Troubleshooting Tips for Media Streaming.Table 14: Common Troubleshooting tips for Media StreamingQuestion/Issue Probable Cause Answ

Troubleshooting 67 Why my files do not show up on DMA?•Once WMC has been enabled to share a shared folder, it continually monitors the folder for new

5 Chapter 2 Getting StartedIn this chapter you’ll connect the HP MediaSmart Server to your home network and install the software on your

68 Chapter 5 Why my files do not show up on DMA?If your DMA does not display WMC from the HP MediaSmart Server, or none of your files are found by

Troubleshooting 69 File doesn't appear. File type may not be supportedMay need to convert file to supported type.Server not showing up. End-user

70 Chapter 5 Troubleshooting Tips for DRMTable 15: Common Troubleshooting tips for DRMQuestion/Issue Answer/ResolutionWhy can I play and stream D

Troubleshooting 71 Troubleshooting Tips for TZO/DNSTable 16: Common Troubleshooting tips for TZO/DNSQuestion/Issue Probable Cause Answer/ResolutionWh

72 Chapter 5

6 Chapter 2 What You’ll Need to Set up the HP MediaSmart Server•One or more computers with Windows Vista, Windows XP, or Windows Media Center Edit

Getting Started 7 Connect the HP MediaSmart Server to Your NetworkHow to connect the HP MediaSmart Server to your network depends on your network conf