Hp LaserJet P2015 Manuel d'utilisateur

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Page 1 - HP LaserJet P2015 Series

HP LaserJet P2015 SeriesUser Guide

Page 2

viii ENWW

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Page format is different than on another HP LaserJet printerIf you used an older or different HP LaserJet printer driver (printer software) to create

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Printer software problemsTable 7-6 Printer software problemsProblem SolutionA printer driver for the HP LaserJet P2015 printer is not visiblein the P

Page 5 - Table of contents

Improve print qualityThis section provides information about identifying and correcting print defects.NOTE If these steps do not correct the problem,

Page 6

Vertical linesThe photosensitive drum inside the print cartridge has probablybeen scratched. Install a new HP print cartridge. See Replacethe print ca

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Loose toner●Clean the inside of the printer. See Clean the printer forinstructions.●Check the media type and quality. See Supported paperand other med

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Page skew●Make sure that the media is loaded correctly and themedia guides are not too tight or too loose against themedia stack. See Load media for m

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Toner scatter outline●If large amounts of toner have scattered around thecharacters, the media might be resisting the toner. (Asmall amount of toner s

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Clearing jamsOccasionally, media becomes jammed during a print job. You are notified of a media jam by an error inthe software and the printer control

Page 11 - 1 Product information

2. Open the straight-through output door.3. Pull down the green pressure-release levers.4. With both hands, grasp the side of the media that is most v

Page 12 - Product features

5. Replace the print cartridge, and close the print-cartridge door.Input traysTo clear a jam in the input trays, perform the following steps:CAUTION D

Page 13 - HP LaserJet P2015x printer

1 Product informationThis chapter provides information on the following topics:●Product features●Identify product partsENWW 1

Page 14 - Identify product parts

3. Press the print-cartridge-door button, and then remove the print cartridge from the printer.4. With both hands, grasp the side of the media that is

Page 15 - ENWW Identify product parts 5

6. Open tray 2.7. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the pri

Page 16

8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down theupper media guide. Carefully pull the media up

Page 17 - 2 Control panel

Straight-through output pathTo clear a jam in the straight-through output path, perform the following steps:CAUTION Do not use sharp objects, such as

Page 18

3. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the printer.NOTE If yo

Page 19 - 3 Product software

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.Damage caused by sharp objects will not be covered by the warr

Page 20 - Supported operating systems

4. Push down on the green lever on the automatic two-sided printing path door on the front of theprinter.5. With both hands, grasp the side of the med

Page 21 - Printer connections

7. Reinsert tray 2.8. Open the automatic two-sided printing path door on the back of the printer.9. With both hands, grasp the side of the media that

Page 22

10. Close the automatic two-sided printing path door.108 Chapter 7 Problem solving ENWW

Page 23 - Software for Windows

Network setup problem solvingIf the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the followingsteps:1. Check the ca

Page 24 - Embedded Web server

Product featuresThe following are the standard configurations for the HP LaserJet P2015 Series printers.HP LaserJet P2015 printer●27 ppm (Letter-size)

Page 25 - Software for Macintosh

110 Chapter 7 Problem solving ENWW

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A Accessory/Consumable addendumThis appendix provides information on the following topics:●Order supplies and accessories●10/100 networking print serv

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Order supplies and accessoriesYou can increase the printer's capabilities with optional accessories and supplies. Use accessories andsupplies spe

Page 28 - Table 4-1 Driver print modes

10/100 networking print serversTable A-2 HP LaserJet P2015 Series printerItem and description Order numberHP Jetdirect 175x fast-Ethernet external pr

Page 29 - Guidelines for using media

HP print cartridgesHP policy on non-HP print cartridgesHewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refill

Page 30 - Envelopes

DIMMs (memory or font)The following sections provide instructions for installing, testing, and removing DIMMs.Install a memory DIMM If you add memory

Page 31 - Card stock and heavy media

4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM bodyin until the metal retaining pins click.116 Appendix

Page 32 - Card stock guidelines

5. Close the DIMM door.6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer.Test the DIMM installationTo te

Page 33 - 5 Print tasks

2. Open the DIMM door.3. Unlock the DIMM retaining pins by pressing them outward.118 Appendix A Accessory/Consumable addendum ENWW

Page 34 - Load media

4. Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer.NOTE Store the DIMM in an antistatic bag.5. Close the DIMM door.6. Rec

Page 35 - Manual feed

HP LaserJet P2015n printerThe HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an HP internalnetwork port.HP Lase

Page 36 - Print-quality settings

120 Appendix A Accessory/Consumable addendum ENWW

Page 37 - Print on special media

B Service and supportThis appendix provides information on the following topics:●Hardware service●Extended warranty●Guidelines for repacking the print

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Hardware serviceIf your hardware fails during the warranty period, Hewlett-Packard offers the following support options:●Hewlett-Packard repair servic

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Guidelines for repacking the printerUse the following guidelines when repacking the printer:●If possible, include print samples and 5 to 10 sheets of

Page 40

124 Appendix B Service and support ENWW

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C Printer specificationsThis appendix provides information on the following topics:●Environmental specifications●Acoustic emissions●Electrical specifi

Page 42 - Manual two-sided printing

Environmental specificationsOperating environment Printer plugged into an AC outlet:●Temperature: 10° C to 32.5° C (50° F to 90.5° F)●Humidity: 20 to

Page 43

Electrical specificationsWARNING! Power requirements are based on the country/region where the printer is sold. Donot convert operating voltages. Doin

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NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 forcurrent information.NOTE The power reported is the highest value m

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Physical specificationsDimensions●Width: 350 mm (16.8 inches)●Depth: 361 mm (14.2 inches)●Height: 256 mm (10.0 inches)Weight (3,000-page cartridge ins

Page 46

Identify product partsThe following illustrations identify the components of the HP LaserJet P2015 Series printers. The HPLaserJet P2015dn model is sh

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Printer capacities and ratingsPrint speed HP LaserJet P2015 printer:●27 ppm (letter), 26 ppm (A4)●First page out in as few as 8.5 secondsTray 2 capaci

Page 48 - Automatic two-sided printing

D Regulatory informationENWW 131

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FCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. Th

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Declaration of Conformity statementsDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard Compa

Page 51 - Print booklets

Regulatory statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplement

Page 52 - Print watermarks

Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP Lase

Page 53 - Cancel a print job

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

Page 54

you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in theHP Planet Partners program. Thank you for being envir

Page 55 - 6 Managing and maintenance

handing it over to a designated collection point for the recycling of waste electrical and electronicequipment. The separate collection and recycling

Page 56 - Printer information pages

E Warranty and licensingENWW 139

Page 57

3 Automatic two-sided-printing media-size selector (duplex models only)4 HP internal network port (network-ready models only)5 USB port6 Rear automati

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Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet P2015 Series printers One year from date of purchaseHP wa

Page 59 - Set up e-mail alerts

Hewlett-Packard software license agreementATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMSSET FORTH BELOW. USING THE SOFTWAR

Page 60 - Device settings

Limited warranty for print cartridge lifeNOTE The following warranty applies to the print cartridge that came with this printer.This HP product is war

Page 61 - Paper types

IndexSymbols/Numerics10/100 networking and wirelessprint servers 113Aaccessories, ordering 112acoustics 126alerts, setting up 48automatic two-sided pa

Page 62 - Print settings

Documentation tab 49Help tab 49Network Settings tab 53Status tab 48Iimage quality 51improving print quality 92information pagesConfiguration page 46De

Page 63 - Network settings

curl 95dropouts 92EconoMode 72gray background 93HP ToolboxFX settings 51light or faded print 92loose toner 94misformed characters 94optimizing for med

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postscript level 3 emulationerrors 86printed page differs fromonscreen page 89printer software problems 91skewed pages 87toner scatter outline 96toner

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*CB366-90951**CB366-90951*CB366-90951© 2006 Hewlett-Packard Development Company, L.P.www.hp.com

Page 67 - Replace the print cartridge

6 Chapter 1 Product information ENWW

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2 Control panelThe printer control panel is comprised of six lights and two buttons. The lights produce patterns thatidentify the printer status.1 Jam

Page 69 - Redistribute toner

8 Chapter 2 Control panel ENWW

Page 70 - Clean the printer

3 Product softwareFor easy printer setup and access to the full range of printer features, HP strongly recommends thatyou install the software that is

Page 72

Supported operating systemsThe printer comes with software for the following operating systems:●Windows 98 (printer driver only)●Windows Me (printer d

Page 73

Printer connectionsThis section shows you how to connect the printer to your computer or network by a USB or networkconnection.USB connectionsAll HP L

Page 74

2. Connect the Ethernet cable to the Ethernet port on the back of the printer.3. Verify that one of the network lights (10 or 100) is illuminated on t

Page 75

Software for WindowsThe following sections describe the Windows software that is available for the HP LaserJet P2015 Seriesprinters.Windows printer dr

Page 76 - 3. Remove tray 2

Operating system To change the settings for allprint jobs until the softwareprogram is closedTo change the print job defaultsettings (for example, tur

Page 77

Software for MacintoshThe following sections describe the Macintosh software that is available for the HP LaserJet P2015Series printers.Macintosh prin

Page 78

Operating System To change the settings for allprint jobs until the softwareprogram is closedTo change the print job defaultsettings (for example, tur

Page 79 - 9. Remove the pickup roller

4 Supported paper and other mediaThe HP LaserJet P2015 Series printer can use a variety of paper and other print media in accordancewith the guideline

Page 80

Optimize print quality for media typesThe HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt tovarious med

Page 81

Guidelines for using mediaYou can print on a variety of media, such as paper (including up to 100% recycled-fiber-content paper),envelopes, labels, tr

Page 82 - EconoMode

HP LaserJet P2015 SeriesUser Guide

Page 83 - 7 Problem solving

PaperFor best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good qualityand free of cuts, nicks, tears, spots, loose

Page 84 - Finding the solution

Envelopes with double-side seamsAn envelope with double-side-seam construction has vertical seams at both ends of the envelope ratherthan diagonal sea

Page 85 - Contact HP support

Card stock construction●Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of100-180 Sheffield. 60-135 g/m2 (16-36 lb) car

Page 86 - Status-light patterns

5 Print tasksThis chapter provides information on the following topics:●Load media●Print-quality settings●Print on special media●Print on both sides o

Page 87 - ENWW Status-light patterns 77

Load mediaThe following sections describe how to load media into the different input trays.CAUTION If you try to print on media that is wrinkled, fold

Page 88

Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray2 has side and rear media guides. When loadi

Page 89 - ENWW Status-light patterns 79

Print-quality settingsPrint-quality settings affect print resolution and toner usage.Use the following procedure to change print-quality settings:1. O

Page 90

Print on special mediaThe following sections explain how to print on a variety of media.Print on an envelopeOnly use envelopes that are recommended fo

Page 91 - ENWW Status-light patterns 81

3. Place the envelope with the side to be printed facing up and the top edge along the left mediaguide.NOTE If the envelope has a flap on the short ed

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4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure theWindows printer driver or Configure the Macintosh pr

Page 93 - Common Macintosh problems

Copyright information© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation or translationwithout prior written permission

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2. Feed the media with the top forward and the side to be printed on facing up.3. Open the printer Properties (or Printing Preferences in Windows 2000

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2. Open tray 1 and adjust the media guides to the width of the media.3. Load media in tray 1 with the narrow side forward and the side to be printed o

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Print on both sides of the page (duplex)The section explains the manual and automatic methods of printing on both sides of the paper.Manual two-sided

Page 97 - Media problem solving

5. In the Installable Options section, select Not Installed from the Duplex Unit (for 2–SidedPrinting) drop-down list.6. Click OK.7. Open the Print di

Page 98 - Problem Cause Solution

14. Print side one of the document using tray 1.15. After side one has printed, remove the remaining paper from tray 1 and set it aside until after yo

Page 99

Mac OS X1. Close the straight-through output door.2. If Manual Duplex does not appear as a printer option, perform the following steps:a. Verify that

Page 100 - Graphics quality

5. Click OK.6. Print side one of the document from tray 1.7. Gather the printed pages, and straighten the stack.8. Return the stack to tray 1 with the

Page 101 - Printer software problems

Mac OS X1. Open the straight-through output door.2. If Manual Duplex does not appear as a printer option, perform the following steps:a. Verify that H

Page 102 - Improve print quality

5. Return the stack to tray 2 with the printed side down and the top edge toward the printer.6. Press the Go button to print side two.Automatic two-si

Page 103 - Toner smear

d. Click Apply Changes.e. Close the menu.ENWW Print on both sides of the page (duplex) 39

Page 104 - Vertical repetitive defects

Table of contents1 Product informationProduct features ...

Page 105 - Wrinkles or creases

Print multiple pages on a single sheet of paper (N-upprinting)Use N-Up printing to place multiple document pages on a single printed page.1. Open the

Page 106 - Toner scatter outline

Print bookletsYou can print booklets on letter, legal, or A4 paper.NOTE This feature is not available for all Macintosh OS X versions .1. Load paper i

Page 107 - Clearing jams

Print watermarksYou can use the watermark option to print text "underneath" (in the background) of an existing document.For example, you mig

Page 108

Cancel a print jobYou can cancel a print job from the following locations:●Printer control panel: To cancel the print job, press and release the Cance

Page 109 - Input trays

44 Chapter 5 Print tasks ENWW

Page 110

6 Managing and maintenanceThis chapter provides information on the following topics:●Printer information pages●HP ToolboxFX●Embedded Web server●Replac

Page 111 - ENWW Clearing jams 101

Printer information pagesYou can print the following information pages.Demo pageThe Demo page contains examples of text and graphics. To print the Dem

Page 112 - Output bin

HP ToolboxFXHP ToolboxFX is software that you can use to complete the following tasks:●Check the printer status.●Configure the printer settings.●View

Page 113 - Straight-through output path

StatusThe HP ToolboxFX Status folder contains links to the following main pages:●Device Status. View printer status information. This page indicates p

Page 114

AlertsThe HP ToolboxFX Alerts folder contains links to the following main pages:●Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts f

Page 115

Media to avoid ... 19Media that can da

Page 116

Device settingsThe HP ToolboxFX Device Settings folder contains links to the following main pages:●Device Information. View information about the prin

Page 117 - ENWW Clearing jams 107

Paper handlingUse the HP ToolboxFX paper-handling options to configure your default settings.Three options are available for handling print jobs when

Page 118

System setupUse the HP ToolboxFX system settings options to configure miscellaneous print settings.NOTE You must click Apply to save your changes.Serv

Page 119 - Network setup problem solving

PostScriptUse the PostScript option when you are using the HP postscript level 3 emulation print personality. Whenthe Print PostScript Errors option i

Page 120

Embedded Web serverThe embedded Web server allows you to view printer and network status and to manage printingfunctions from your computer instead of

Page 121

Hint After you open the URL, bookmark it so that you can return to it quickly in the future.The embedded Web server has three tabs that contain settin

Page 122

LinksLinks are located in the upper-right part of the Status pages. You must have Internet access in order touse any of these links. If you use a dial

Page 123

Replace the print cartridge1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. Forrecycling information, s

Page 124 - HP print cartridges

5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.6. Insert the print cartridge in the printer

Page 125 - DIMMs (memory or font)

Redistribute tonerWhen toner is low, faded or light areas appear on the printed page. You might be able to temporarilyimprove print quality by redistr

Page 126

Help ... 49Device sett

Page 127 - Remove a DIMM

Clean the printerClean the outside of the printer with a clean, damp cloth when necessary.CAUTION Do not use ammonia-based cleaners on or around the p

Page 128 - 2. Open the DIMM door

2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.3. Replace the print cartridge, and close the

Page 129 - 5. Close the DIMM door

NOTE For best results use a sheet of transparency. If you do not have any transparencies, youcan use copier grade media (70 to 90 g/m2 (18 to 24 lb.))

Page 130

Clean the pickup roller (tray 1)If you want to clean the pickup roller for tray 1, follow these instructions:1. Unplug the power cord from the printer

Page 131 - B Service and support

4. Press the two black retaining tabs outward until the pickup roller is released from its seat.5. Remove the pickup roller from the printer.6. Dab a

Page 132 - Extended warranty

8. Allow the pickup roller to dry completely.9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then presst

Page 133 - How to contact HP

Clean the pickup roller (tray 2)If you want to clean the pickup roller for tray 2, follow these instructions:1. Unplug the power cord from the printer

Page 134

4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,HP LaserJet P2015dn, and HP LaserJet P2015x printers only).5

Page 135 - C Printer specifications

7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.8. Slide the pickup roller assembly to the right, and

Page 136 - Acoustic emissions

9. Remove the pickup roller.10. Dab a lint-free cloth in water, and scrub the roller.11. Using a dry, lint-free cloth, wipe the pickup roller to remov

Page 137 - Electrical specifications

Toner specks ... 92Dropouts ...

Page 138

13. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side thathas the notches in the shaft) into the r

Page 139 - Physical specifications

18. Close the automatic two-sided path door.19. Reinstall the print cartridge, and close the print-cartridge door.20. Plug the printer in to turn it b

Page 140 - Port availability

EconoModeEconoMode is a feature that allows the printer to use less toner per page. Selecting this option mayextend the life of the print cartridge an

Page 141 - D Regulatory information

7 Problem solvingThis chapter provides information on the following topics:●Finding the solution●Status-light patterns●Common Macintosh problems●HP po

Page 142 - FCC compliance

Finding the solutionYou can use this section to find the solution to common printer problems.Step 1: Is the printer set up correctly?●Is the printer p

Page 143

Yes If the demo page printed, go to Step 4: Is the print qualityacceptable?No If no paper came out, see Media problem solving.If you are unable to res

Page 144 - Regulatory statements

Status-light patternsTable 7-1 Status-light legendSymbol for "light off"Symbol for "light on"Symbol for "light blinking"

Page 145 - Laser statement for Finland

Light status State of the printer ActionReadyThe printer is ready with no job activity.To print a Configuration page, press andhold the Go button for

Page 146

Light status State of the printer ActionManual Feed or Continuable ErrorThis state can be reached in the followingcircumstances:●Manual feed●General c

Page 147 - European Union

Light status State of the printer ActionFatal Error●Turn off the printer, wait 10seconds, and turn on the printer.●If you are unable to resolve thepro

Page 148 - For more information

FCC compliance ... 132Decl

Page 149 - E Warranty and licensing

Light status State of the printer ActionToner LowThe Go, Ready, and Attention lights actindependently of the Toner Low state.Order a new print cartrid

Page 150

Light status State of the printer ActionJam Clear the jam. See Clearing jams.Table 7-2 Control-panel light messages (continued)ENWW Status-light patt

Page 151

Light status State of the printer ActionPaper Out Load paper or other media.Paper MountThe loaded paper or other media is notsupported.Load acceptable

Page 152

Common Macintosh problemsThis section lists problems that can occur when using Mac OS X.Table 7-4 Problems with Mac OS XThe printer driver is not lis

Page 153

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.Cause SolutionThe PostScript Print

Page 154

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.Cause Solution●

Page 155

HP postscript level 3 emulation errorsThe following situations are HP postscript level 3 emulation language-specific and can occur whenseveral printer

Page 156

Media problem solvingThe following problems with media cause print-quality deviations, jamming, or damage to the printer.Problem Cause SolutionPoor pr

Page 157

Problem Cause Solutionautomatic two-sided printing media-sizeselector.88 Chapter 7 Problem solving ENWW

Page 158 - CB366-90951

Printed page is different than what appeared on screenChoose the item that best describes the problem:●Garbled, incorrect, or incomplete text●Missing

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