HP 3PAR Storage Replication Adapter 5.0for VMware vCenter Site Recovery ManagerTroubleshooting GuideAbstractThis document provides troubleshooting and
Workflow chart10 Workflows and Corresponding Log Messages
GetVVInfoByVVID100 Tear-Down Workflows
PromoteDataToRecoveryPointPromoteDataToRecoveryPoint 101
PromoteSnapshotToParent102 Tear-Down Workflows
RecoverRemoteCopyGroupRecoverRemoteCopyGroup 103
RemoveGroupSnapshots104 Tear-Down Workflows
StartRemoteCopyGroupStartRemoteCopyGroup 105
StopRemoteCopyGroup106 Tear-Down Workflows
SyncRemoteCopySyncRemoteCopy 107
UndoRemoteCopyGroupRole108 Tear-Down Workflows
UnExposeVVFromAllHostUnExposeVVFromAllHost 109
queryErrorDefinitionsThe queryErrorDefinitions command returns pre-defined array-specific error and warning descriptionsin XML format.The following in
UnExposeVVFromHost110 Tear-Down Workflows
WaitingForPromoteCompletionWaitingForPromoteCompletion 111
4 Error MessagesTable 21 Message TableFix HintMessage DescriptionNameContact HP 3PAR support if the problem persists.Error. Exception has occurred:<
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. The InServ Storage Server<ServerAddress> is not accessible.3PAR_1006• Ma
Table 21 Message Table (continued)Fix HintMessage DescriptionNameIf you are missing the required license to performreplication or snapshot operation,
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to show Remote Copy linkinformation. Additional information:<Excepti
Table 21 Message Table (continued)Fix HintMessage DescriptionNameIf the error is related to network issues, check if youhave problem with your network
Table 21 Message Table (continued)Fix HintMessage DescriptionNameon the system, make sure it allows network accessto the HP 3PAR Storage System.Error.
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Failover task has failed. Additionalinformation: <ExceptionString>3PAR_1
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to get virtual volume LUNinformation. Additional information:<Except
Workflow Chart12 Workflows and Corresponding Log Messages
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to create group snapshot.Additional Information:<ExceptionString>
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Synchronization has failed.Additional information:<ExceptionString>3PAR_
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Remote Group <GroupName> isnot a Primary Group in the 3PAR StorageServer
Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to get volume historyinformation for device. Additionalinformation: <
Table 21 Message Table (continued)Fix HintMessage DescriptionNameThis volume is currently not exposed to any host.Warning. No associated VLUNinformati
Table 21 Message Table (continued)Fix HintMessage DescriptionNameHP 3PAR Remote Copy Software only supports groupreplication.Warning. 3PAR SRA only su
Table 21 Message Table (continued)Fix HintMessage DescriptionNameNone.Info. No associated VLUN informationis found for LUN ID <LunID>.3PAR_3014N
Table 21 Message Table (continued)Fix HintMessage DescriptionNameNone.Info. Mutex wait has failed. Additionalinformation: <ExceptionString>3PAR_
queryCapabilitiesThe queryCapabilities command returns supported versions of the array replication software,supported array models, and supported SRM
Workflow chart14 Workflows and Corresponding Log Messages
queryConnectionParametersThe queryConnectionParameters command returns a list of parameters required to establishconnection with the array management
Worflow chart16 Workflows and Corresponding Log Messages
discoverArraysThe discoverArrays command returns the following information about storage arrays configurationfor replication:• Unique identifier for t
Workflow chart18 Workflows and Corresponding Log Messages
discoverDevicesThe discoverDevices command returns devices on the specified storage array configured forreplication with the specified target array.SR
© Copyright 2011 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. The only warranties fo
Troubleshooting checklistTable 7 discoverDevices Troubleshooting ChecklistTroubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Are
Table 7 discoverDevices Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error i
Workflow chart22 Workflows and Corresponding Log Messages
discoverDevices 23
checkTestFailoverStartThe checkTestFailoverStart command validates environment and target devices before test failover.This command is expected to per
Table 8 checkTestFailoverStart Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis
Workflow chart26 Workflows and Corresponding Log Messages
testFailoverStartThe testFailoverStart command creates writable temporary copies of the requested replicationtargets and presents these copies to the
Table 9 testFailoverStart Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areato have bo
Worflow charttestFailoverStart 29
Contents1 Introduction...5About the HP 3PAR Storage Replic
30 Workflows and Corresponding Log Messages
testFailoverStart 31
testFailoverStopThe testFailoverStop command deletes the temporary copies created by testFailoverStart command.Once HP 3PAR SRA receives this command,
Table 10 testFailoverStop Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error
Workflow chart34 Workflows and Corresponding Log Messages
checkFailoverThe checkFailover command validates environment and target devices before failover. This commandis expected to perform various configurat
Table 11 checkFailover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error in
Workflow chartcheckFailover 37
prepareFailoverThe prepareFailover command is issued at the protected site before failover to make the sourcedevice read-only and takes a snapshot of
Table 12 prepareFailover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areaadministrat
Troubleshooting checklist...53Workflow chart...
Workflow chart40 Workflows and Corresponding Log Messages
prepareFailover 41
failoverThe failover command stops replication for the requested replication targets, makes writable devicesfrom these targets, and presents these dev
Table 13 failover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error indicat
Workflow chart44 Workflows and Corresponding Log Messages
failover 45
prepareReverseReplicationThe prepareReverseReplication command initiates the replication in reverse. After this command,the TargetGroup becomes the Co
Table 14 prepareReverseReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areas
Workflow chart48 Workflows and Corresponding Log Messages
reverseReplicationThe reverseReplication command initiates the replication in reverse. After this command, theTargetGroup becomes the ConsistencyGroup
1 IntroductionAbout the HP 3PAR Storage Replication AdapterThe HP 3PAR VMware vCenter Storage Replication Adapter (SRA) interacts with array managemen
Table 15 reverseReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis err
Workflow chartreverseReplication 51
52 Workflows and Corresponding Log Messages
prepareRestoreReplicationThe prepareRestoreReplication command is issued at the recovery site before restoreReplicationto prepare for upcoming restore
Table 16 prepareRestoreReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaT
Workflow chartprepareRestoreReplication 55
56 Workflows and Corresponding Log Messages
restoreReplicationThe restoreReplication command is issued at the protected site after prepareRestoreReplication,and it discards any changes made to f
Table 17 restoreReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areastorage
Workflow chartrestoreReplication 59
2 Workflows and Corresponding Log MessagesHP 3PAR Storage Replication Adpater (SRA) supports the following 20 commands, which arediscussed in the proc
60 Workflows and Corresponding Log Messages
syncOnceThe syncOnce command initiates the immediate replication of the specified devices and consistencygroups. syncOnce must return as soon as possi
Table 18 syncOnce Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error indicat
Workflow chartsyncOnce 63
64 Workflows and Corresponding Log Messages
querySyncStatusThe querySyncStatus command returns the status of replication sessions initiated with syncOncecommand.The synchronization status of the
Table 19 querySyncStatus Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areaby intermit
Workflow chartquerySyncStatus 67
68 Workflows and Corresponding Log Messages
queryReplicationSettingsThis command returns the replication settings, which need to be preserved after failover whenreplication is reversed or restor
Troubleshooting checklistTable 1 queryInfo Troubleshooting ChecklistTroubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis
Table 20 queryReplicationSettingsTroubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areabe
Workflow chartqueryReplicationSettings 71
3 Tear-Down WorkflowsThe following is a list of important tear-down modules that are used in different commands. Followingthis list are workflow chart
DescriptionModuleRetrieves the task list by a task type specified by the caller.GetTaskStatusByTypeRetrieves LUN exposure information for a specified
CheckInFormVersion74 Tear-Down Workflows
CheckInServConnectivityCheckInServConnectivity 75
CheckInServLicense76 Tear-Down Workflows
CheckRCLinkStatusCheckRCLinkStatus 77
CreateRCGroupSnapshotForBackup78 Tear-Down Workflows
CreateGroupSnapshotForTestCreateGroupSnapshotForTest 79
Workflow chart8 Workflows and Corresponding Log Messages
ExposeVvToSingleHost80 Tear-Down Workflows
FailoverRCGroupFailoverRCGroup 81
82 Tear-Down Workflows
FailoverRCGroup 83
FillTestSnapshotInfo84 Tear-Down Workflows
GetDetailRCInformationGetDetailRCInformation 85
GetInFormVersion86 Tear-Down Workflows
GetInServHostPortInformationGetInServHostPortInformation 87
GetInServPortInformation88 Tear-Down Workflows
GetInServTimeGetInServTime 89
queryStringThe queryString command returns translation of the strings for a given locale in XML format.The following information is requested by SRM:•
GetInServVVInformation90 Tear-Down Workflows
GetNextAvailableLunNoGetNextAvailableLunNo 91
GetRCGroupLastSyncTime92 Tear-Down Workflows
GetRCGroupStatusGetRCGroupStatus 93
GetRCTargetSysInfo94 Tear-Down Workflows
GetRecoveryInformationByIdGetRecoveryInformationById 95
GetRecoveryInformationbyVvName96 Tear-Down Workflows
GetTaskStatusGetTaskStatus 97
GetTaskStatusByType98 Tear-Down Workflows
GetVvAssocVLunInfoGetVvAssocVLunInfo 99
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