HP Pavilion 735 Spécifications

Maintenance and Service GuideHP Pavilion ze2000 Notebook PCCompaq Presario M2000 Notebook PCDocument Part Number: 377608-002July 2005This guide is a t

1–6 Maintenance and Service GuideProduct Description1.4 External ComponentsThe external components on the front of the HP Pavilion ze2000 computerare

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberReport the computer serial number to HP when requesting informatio

Removal and Replacement ProceduresMaintenance and Service Guide 5–35.2 Disassembly Sequence ChartUse the chart below to determine the section number t

5–4 Maintenance and Service GuideRemoval and Replacement ProceduresSection Description # of Screws Removed5.12 Display Assembly HP Pavilion ze2000 = 4

Removal and Replacement ProceduresMaintenance and Service Guide 5–55.3 Preparing the Computer for DisassemblyBefore you begin any removal or installat

5–6 Maintenance and Service GuideRemoval and Replacement Proceduresb. Slide and hold the battery release latch 1 to the left. (The front edge of the b

Removal and Replacement ProceduresMaintenance and Service Guide 5–71. Position the computer with the rear panel toward you.2. Loosen the two black PM2

5–8 Maintenance and Service GuideRemoval and Replacement Procedures5. Use the mylar tab 1 on the right side of the hard drive to lift the right side o

Removal and Replacement ProceduresMaintenance and Service Guide 5–97. Remove the four PM2.5×4.0 screws 1 that secure the hard drive frame to the hard

5–10 Maintenance and Service GuideRemoval and Replacement Procedures5.5 Computer FeetThe computer feet are adhesive-backed rubber pads. The feet are i

Removal and Replacement ProceduresMaintenance and Service Guide 5–115.6 Optical Drive1. Prepare the computer for disassembly (Section 5.3).2. Remove t

Product DescriptionMaintenance and Service Guide 1–7Table 1-1Front ComponentsHP Pavilion ze2000Item Component Function1 Speakers (2) Produce stereo so

5–12 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the PM2.0×6.0 screw 1 that secures the optical drive to the computer.✎T

Removal and Replacement ProceduresMaintenance and Service Guide 5–135.7 Memory Module1. Prepare the computer for disassembly (refer to Section 5.3).Me

5–14 Maintenance and Service GuideRemoval and Replacement Procedures2. Loosen the two black PM2.0×5.0 screws 1 that secure the memory module compartme

Removal and Replacement ProceduresMaintenance and Service Guide 5–155. Spread the retaining tabs 1 on each side of the memory module socket to release

5–16 Maintenance and Service GuideRemoval and Replacement Procedures5.8 Mini PCI Communications Module1. Prepare the computer for disassembly (Section

Removal and Replacement ProceduresMaintenance and Service Guide 5–172. Loosen the black PM2.0×5.0 screw 1 that secures the Mini PCI compartment cover

5–18 Maintenance and Service GuideRemoval and Replacement Procedures✎Before disconnecting the cables, make note of which wireless antenna cable is att

Removal and Replacement ProceduresMaintenance and Service Guide 5–195.9 Keyboard Cover1. Prepare the computer for disassembly (Section 5.3).2. Turn th

5–20 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the two silver PM2.0×5.0 screws that secure the keyboard cover to the co

Removal and Replacement ProceduresMaintenance and Service Guide 5–214. Turn the computer display-side up with the front panel toward you.5. Open the c

1–8 Maintenance and Service GuideProduct DescriptionThe external components on the front of the Compaq Presario M2000 are shown below and described in

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5.10 LED Board1. Prepare the computer for disassembly (Section 5.3).2. Remove the

Removal and Replacement ProceduresMaintenance and Service Guide 5–233. Release the zero insertion force (ZIF) connector to which the keyboard cable is

5–24 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Keyboard1. Prepare the computer for disassembly (Section 5.3).2. Remove the k

Removal and Replacement ProceduresMaintenance and Service Guide 5–253. Remove the four black PM2.0×4.0 screws that secure the keyboard to the computer

5–26 Maintenance and Service GuideRemoval and Replacement Procedures4. Lift the rear edge of the keyboard and swing it toward you until it rests on th

Removal and Replacement ProceduresMaintenance and Service Guide 5–275. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable

5–28 Maintenance and Service GuideRemoval and Replacement Procedures5.12 Display Assembly1. Prepare the computer for disassembly (Section 5.3) and rem

Removal and Replacement ProceduresMaintenance and Service Guide 5–292. Turn the computer upside down, with the front panel toward you.3. Disconnect th

5–30 Maintenance and Service GuideRemoval and Replacement Procedures5. Turn the computer display-side up with the front toward you.6. Open the display

Removal and Replacement ProceduresMaintenance and Service Guide 5–31ÄCAUTION: Support the display assembly when removing the following screws. Failure

Product DescriptionMaintenance and Service Guide 1–9Table 1-2Front ComponentsCompaq Presario M2000Item Component Function1 Speakers (2) Produce stereo

5–32 Maintenance and Service GuideRemoval and Replacement ProceduresÄCAUTION: Support the display assembly when removing the following screws. Failure

Removal and Replacement ProceduresMaintenance and Service Guide 5–335.13 Base Enclosure1. Prepare the computer for disassembly (Section 5.3) and remov

5–34 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 3 through 5 apply only to HP Pavilion ze2000 models. See steps 6 through 8

Removal and Replacement ProceduresMaintenance and Service Guide 5–354. Turn the computer upside down, with the front panel toward you.5. Remove the fo

5–36 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 6 through 8 apply only to Compaq Presario M2000 models.6. Remove the six PM

Removal and Replacement ProceduresMaintenance and Service Guide 5–377. Turn the computer upside down, with the front panel toward you.8. Remove the th

5–38 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 9 and 10 apply to both HP Pavilion ze2000 and Compaq Presario M2000 models.

Removal and Replacement ProceduresMaintenance and Service Guide 5–395.14 Speaker Assembly1. Prepare the computer for disassembly (Section 5.3) and rem

5–40 Maintenance and Service GuideRemoval and Replacement Procedures2. Disconnect the speaker cable 1 from the system board.3. Lift the speaker 2 stra

Removal and Replacement ProceduresMaintenance and Service Guide 5–415.15 Heat Sink1. Prepare the computer for disassembly (Section 5.3) and remove the

1–10 Maintenance and Service GuideProduct DescriptionThe external components on the right side of the HP Pavilion ze2000 are shown below and described

5–42 Maintenance and Service GuideRemoval and Replacement Procedures3. Disconnect the fan cable 1 from the system board.4. Remove the three silver PM2

Removal and Replacement ProceduresMaintenance and Service Guide 5–435.16 Fan1. Prepare the computer for disassembly (Section 5.3) and remove the follo

5–44 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the two silver PM2.0×4.0 screws 1 that secure the fan to the heat sink.4

Removal and Replacement ProceduresMaintenance and Service Guide 5–455.17 Processor1. Prepare the computer for disassembly (Section 5.3) and remove the

5–46 Maintenance and Service GuideRemoval and Replacement Procedures2. Turn the processor locking screw 1 one-quarter turn counterclockwise until you

Removal and Replacement ProceduresMaintenance and Service Guide 5–475.18 Battery Connector Board1. Prepare the computer for disassembly (Section 5.3)

5–48 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the silver PM2.0×4.0 screw that secures the battery connector board to t

Removal and Replacement ProceduresMaintenance and Service Guide 5–494. Turn the top cover upside down, with the front panel toward you.5. Remove the s

5–50 Maintenance and Service GuideRemoval and Replacement Procedures5.19 Power Connector Board1. Prepare the computer for disassembly (Section 5.3) an

Removal and Replacement ProceduresMaintenance and Service Guide 5–512. Remove the two silver PM2.0×4.0 screws 1 that secure the power connector board

Product DescriptionMaintenance and Service Guide 1–11Table 1-3Right-Side ComponentsHP Pavilion ze2000Item Component Function1 USB ports (1 or 2 depend

5–52 Maintenance and Service GuideRemoval and Replacement Procedures5.20 USB/S-Video Controller Board✎This section applies only to full-featured model

Removal and Replacement ProceduresMaintenance and Service Guide 5–532. Remove the silver PM2.0×4.0 screw 1 that secures the USB/S-Video controller boa

5–54 Maintenance and Service GuideRemoval and Replacement Procedures5.21 Bluetooth Board✎This section applies only to full-featured models.1. Prepare

Removal and Replacement ProceduresMaintenance and Service Guide 5–553. Remove the two PM1.5×3.5 screws 1 that secure the Bluetooth board to the USB/S-

5–56 Maintenance and Service GuideRemoval and Replacement Procedures5.22 System Board✎All system board spares kits include a disk cell RTC battery.✎Wh

Removal and Replacement ProceduresMaintenance and Service Guide 5–571. Prepare the computer for disassembly (Section 5.3) and remove the following com

5–58 Maintenance and Service GuideRemoval and Replacement Procedures3. Release the ZIF connector 1 to which the TouchPad cable is connected and discon

Removal and Replacement ProceduresMaintenance and Service Guide 5–594. Turn the top cover upside down with the front toward you.✎Step 5 applies only t

5–60 Maintenance and Service GuideRemoval and Replacement Procedures✎Step 6 applies only to Compaq Presario M2000 models.6. Remove the three silver PM

Removal and Replacement ProceduresMaintenance and Service Guide 5–617. Flex the left edge of the top cover 1 out until the 1394 connector 2 disengages

1–12 Maintenance and Service GuideProduct DescriptionThe external components on the right side of the Compaq Presario M2000 are shown below and descri

5–62 Maintenance and Service GuideRemoval and Replacement Procedures10. Slide the system board to the left at an angle and remove it.Removing the Syst

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1ComputerDimensionsHP Pavilion z

6–2 Maintenance and Service GuideSpecificationsTemperatureOperatingNonoperating10°C to 35°C-20°C to 60°C50°F to 95°F-4°F to 140°FRelative humidity (no

SpecificationsMaintenance and Service Guide 6–3Table 6-215.0-inch, XGA, DisplayDimensionsHeightWidthDiagonal22.9 cm30.0 cm38.1 cm9.0 in11.8 in15.0 inN

6–4 Maintenance and Service GuideSpecificationsTable 6-3Hard Drives80-GB* 60-GB* 40-GB*DimensionsHeightWidthWeight9.5 mm70 mm99 g9.5 mm70 mm102 g9.5 m

SpecificationsMaintenance and Service Guide 6–5Table 6-4Primary 6-cell, Li-Ion Battery PackDimensionsHeightWidthDepthWeight2.00 cm9.40 cm13.40 cm0.34

6–6 Maintenance and Service GuideSpecificationsTable 6-524X DVD/CD-RW Combo DriveApplicable disc Read:DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DV

SpecificationsMaintenance and Service Guide 6–7Disc thickness 1.2 mm (0.047 in)Track pitch 0.74 µmAccess time CD media DVD mediaRandomFull stroke<

6–8 Maintenance and Service GuideSpecificationsTable 6-68X DVD±RW/R and CD-RW Combo DriveApplicable disc Read:DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DV

SpecificationsMaintenance and Service Guide 6–9Disc thickness 1.2 mm (0.047 in)Track pitch 0.74 µmAccess time CD DVDRandomFull stroke< 175 ms< 2

Product DescriptionMaintenance and Service Guide 1–13Table 1-4Right-Side ComponentsCompaq Presario M2000Item Component Function1 USB ports (1 or 2 dep

6–10 Maintenance and Service GuideSpecificationsTable 6-78X DVD-ROM DriveApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)CD-ROM (Mode 1 and 2)CD

SpecificationsMaintenance and Service Guide 6–11Track pitch 0.74 µmAccess time CD media DVD mediaRandomFull stroke< 100 ms< 175 ms< 125 ms<

6–12 Maintenance and Service GuideSpecificationsTable 6-824X CD-ROM DriveApplicable disc Applicable disc CD-ROM (Mode 1 and 2)CD Digital AudioCD-XA re

SpecificationsMaintenance and Service Guide 6–13Table 6-9System DMAHardware DMA System FunctionDMA0 n/aDMA1* n/aDMA2* n/aDMA3 n/aDMA4 Direct memory ac

6–14 Maintenance and Service GuideSpecificationsIRQ7* Parallel portIRQ8 System CMOS/real-time clockIRQ9* Microsoft ACPI-compliant systemIRQ10* Intel U

SpecificationsMaintenance and Service Guide 6–15Table 6-11System I/O AddressesI/O Address (hex) System Function (shipping configuration)000 - 00F DMA

6–16 Maintenance and Service GuideSpecificationsI/O Address (hex) System Function (shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no.

SpecificationsMaintenance and Service Guide 6–17I/O Address (hex) System Function (shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 -

6–18 Maintenance and Service GuideSpecificationsTable 6-12System Memory MapSize Memory Address System Function640 KB 00000000-0009FFFF Base memory128

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1Universal Serial BusPin Signal Pin Signal1 +5 VDC 3 Data +2 Data – 4 Ground

1–14 Maintenance and Service GuideProduct DescriptionThe external components on the left side of the HP Pavilion ze2000 are shown below and described

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2RJ-45 (Network)Pin Signal Pin Signal1 Transmit + 5 Unused2 Transmit – 6 Receive –3

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-3S-Video-OutPin Signal Pin Signal1 S-VHS color (C) signal 5 TV-CD2 Composite video s

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-4External MonitorPin Signal Pin Signal1 Red analog 9 +5 VDC2 Green analog 10 Ground3

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-5RJ-11 (Modem)Pin Signal Pin Signal1 Unused 4 Unused2Tip 5Unused3 Ring 6 Unused

A–6 Maintenance and Service GuideConnector Pin AssignmentsTable A-6Audio-In (Microphone)Pin Signal Pin Signal1 Audio signal in 3 Ground2 Audio signal

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe wide range input feature of the computer permits it to oper

B–2 Maintenance and Service GuidePower Cord Set RequirementsGeneral RequirementsThe requirements listed below are applicable to all countries. The le

Power Cord Set RequirementsMaintenance and Service Guide B–3Country-Specific Requirements3-Conductor Power Cord Set RequirementsCountry/Region Accredi

B–4 Maintenance and Service GuidePower Cord Set RequirementsKorea EK 4The Netherlands KE A 1Norway NEMKO 1People’s Republic of ChinaCCC 5Sweden SEMKO

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the computer. All

Product DescriptionMaintenance and Service Guide 1–15Table 1-5Left-Side Components HP Pavilion ze2000Item Component Function1 Power connector Connects

C–2 Maintenance and Service GuideScrew ListingBlack Phillips PM2.0×5.0 Screw LocationsTable C-2Black Phillips PM2.0×5.0 ScrewColor Qty. Length ThreadH

Screw ListingMaintenance and Service Guide C–3Phillips PM2.0×6.0 Screw LocationsTable C-3Phillips PM2.0×6.0 ScrewColor Qty. Length ThreadHead WidthBla

C–4 Maintenance and Service GuideScrew ListingPhillips PM2.0×6.0 Screw LocationsTable C-3Phillips PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadH

Screw ListingMaintenance and Service Guide C–5Phillips PM2.0×6.0 Screw LocationsTable C-3Phillips PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadH

C–6 Maintenance and Service GuideScrew ListingPhillips PM2.0×6.0 Screw LocationsTable C-3Phillips PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadH

Screw ListingMaintenance and Service Guide C–7Phillips PM2.0×7.0 Screw LocationTable C-4Phillips PM2.0×7.0 ScrewColor Qty. Length ThreadHead WidthBlac

C–8 Maintenance and Service GuideScrew ListingPhillips PM2.0×7.0 Screw LocationsTable C-4Phillips PM2.0×7.0 Screw (Continued)Color Qty. Length ThreadH

Screw ListingMaintenance and Service Guide C–9Phillips PM2.0×7.0 Screw LocationsTable C-4Phillips PM2.0×7.0 Screw (Continued)Color Qty. Length ThreadH

C–10 Maintenance and Service GuideScrew ListingSilver Phillips PM2.0×5.0 Screw LocationsTable C-5Silver Phillips PM2.0×5.0 ScrewColor Qty. Length Thre

Screw ListingMaintenance and Service Guide C–11Silver Phillips PM2.0×5.0 Screw LocationTable C-5Silver Phillips PM2.0×5.0 Screw (Continued)Color Qty.

© Copyright 2005 Hewlett-Packard Development Company, L.P.Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentiu

1–16 Maintenance and Service GuideProduct DescriptionThe external components on the left side of the Compaq Presario M2000 are shown below and describ

C–12 Maintenance and Service GuideScrew ListingPhillips PM2.0×3.0 Screw LocationsTable C-6Phillips PM2.0×3.0 ScrewColor Qty. Length ThreadHead WidthSi

Screw ListingMaintenance and Service Guide C–13Black Phillips PM2.0×4.0 Screw LocationsTable C-7Black Phillips PM2.0×4.0 ScrewColor Qty. Length Thread

C–14 Maintenance and Service GuideScrew ListingBlack Phillips PM2.0×4.0 Screw LocationsTable C-7Black Phillips PM2.0×4.0 Screw (Continued)Color Qty. L

Screw ListingMaintenance and Service Guide C–15Black Phillips PM2.0×4.0 Screw LocationsTable C-7Black Phillips PM2.0×4.0 Screw (Continued)Color Qty. L

C–16 Maintenance and Service GuideScrew ListingPhillips PM2.0×16.0 Screw LocationsTable C-8Phillips PM2.0×16.0 ScrewColor Qty. Length ThreadHead Width

Screw ListingMaintenance and Service Guide C–17Silver Phillips PM2.0×4.0 Screw LocationsTable C-9Silver Phillips PM2.0×4.0 ScrewColor Qty. Length Thre

C–18 Maintenance and Service GuideScrew ListingSilver Phillips PM2.0×4.0 Screw LocationsTable C-9Silver Phillips PM2.0×4.0 Screw (Continued)Color Qty.

Screw ListingMaintenance and Service Guide C–19Silver Phillips PM2.0×4.0 Screw LocationTable C-9Silver Phillips PM2.0×4.0 Screw (Continued)Color Qty.

C–20 Maintenance and Service GuideScrew ListingSilver Phillips PM2.0×4.0 Screw LocationsTable C-9Silver Phillips PM2.0×4.0 Screw (Continued)Color Qty.

Screw ListingMaintenance and Service Guide C–21Silver Phillips PM2.0×4.0 Screw LocationsTable C-9Silver Phillips PM2.0×4.0 Screw (Continued)Color Qty.

Product DescriptionMaintenance and Service Guide 1–17Table 1-6Left-Side Components Compaq Presario M2000Item Component Function1 Power connector Conne

C–22 Maintenance and Service GuideScrew ListingPhillips PM1.5×3.5 Screw LocationsTable C-10PhillipsPM1.5×3.5 ScrewColor Qty. Length ThreadHead WidthSi

Maintenance and Service Guide Index–1Index1394 port 1–11, 1–136-in-1 Digital Media Reader light 1–11, 1–13, 1–25, 1–276-in-1 Digital Media Reader slot

Index–2 Maintenance and Service GuideIndexcomputer feetillustrated 3–12locations 5–10Computer SetupAdvanced Menu 2–5File Menu 2–4overview 2–1Security

IndexMaintenance and Service Guide Index–3Eelectrostatic discharge 4–4, 4–8entertainment cable, spare part number 3–16exhaust vents 1–18, 1–19, 1–29,

Index–4 Maintenance and Service GuideIndexII/O address specifications 6–15IDE drive light 1–7, 1–9interrupt specifications 6–13Kkeyboardremoval 5–24sp

IndexMaintenance and Service Guide Index–5mouse, spare part number 3–16, 3–18mute button 1–25, 1–27mute light 1–25, 1–27Nnetwork jacklocation 1–15, 1–

Index–6 Maintenance and Service GuideIndexSScrew Kit, spare part number 3–16, 3–24screw listing C–1security cable slot 1–11, 1–13serial number 3–1, 5–

IndexMaintenance and Service Guide Index–7USB travel mouse, spare part number 3–16, 3–18USB/S-Video controller boardremoval 5–52spare part numbers 3–7

1–18 Maintenance and Service GuideProduct DescriptionThe external components on the rear panel of the HP Pavilion ze2000 are shown below and described

Product DescriptionMaintenance and Service Guide 1–19The external components on the rear panel of the Compaq Presario M2000 are shown below and descri

1–20 Maintenance and Service GuideProduct DescriptionThe keyboard components on the HP Pavilion ze2000 are shown below and described in Table 1-9.Keyb

Product DescriptionMaintenance and Service Guide 1–21Table 1-9Keyboard Components HP Pavilion ze2000Item Component Function1 Function keys (12) Perfor

1–22 Maintenance and Service GuideProduct DescriptionThe keyboard components on the Compaq Presario M2000 are shown below and described in Table 1-10.

Product DescriptionMaintenance and Service Guide 1–23Table 1-10Keyboard Components Compaq Presario M2000Item Component Function1 Function keys (12) Pe

1–24 Maintenance and Service GuideProduct DescriptionThe top components on the HP Pavilion ze2000 are shown below and described in Table 1-11.Top Comp

Product DescriptionMaintenance and Service Guide 1–255 Power/standby button When the computer is Off, press to turn on the computer. On, briefly pre

Maintenance and Service Guide iiiContents1 Product Description1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

1–26 Maintenance and Service GuideProduct DescriptionThe top components on the Compaq Presario M2000 are shown below and described in Table 1-12.Top C

Product DescriptionMaintenance and Service Guide 1–275 Wireless light (select models only)On: One or more optional internal wireless devices, such as

1–28 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the HP Pavilion ze2000 are shown below and described in

Product DescriptionMaintenance and Service Guide 1–294 Exhaust vents (4) Provide airflow to cool internal components.ÄTo prevent overheating, do not o

1–30 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the Compaq Presario M2000 are shown below and described

Product DescriptionMaintenance and Service Guide 1–314 Exhaust vents (4) Provide airflow to cool internal components.ÄTo prevent overheating, do not o

1–32 Maintenance and Service GuideProduct Description1.5 Design OverviewThis section presents a design overview of key parts and features of the compu

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting

2–2 Maintenance and Service GuideTroubleshootingAccessing Computer SetupThe information and settings in Computer Setup are accessed from the Main, Sec

TroubleshootingMaintenance and Service Guide 2–3Computer Setup DefaultsTo return all settings in Computer Setup to the values that were set at the fac

iv Maintenance and Service GuideContents5 Removal and Replacement Procedures5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Main MenuSelecting from the Security MenuTable 2-1Main MenuSelect To Do ThisSystem

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Advanced MenuSelecting from the Tools MenuTable 2-3Advanced MenuSelect To Do ThisVi

2–6 Maintenance and Service GuideTroubleshootingTable 2-5Exit MenuSelect To Do ThisExit Saving Changes Save changes entered during the current sessio

TroubleshootingMaintenance and Service Guide 2–72.2 Troubleshooting FlowchartsTable 2-6Troubleshooting Flowcharts OverviewFlowchart Description2.1 “Fl

2–8 Maintenance and Service GuideTroubleshootingFlowchart Description2.14 “Flowchart 2.14—No OS Loading, Optical Drive”2.15 “Flowchart 2.15—No Audio,

TroubleshootingMaintenance and Service Guide 2–9Flowchart 2.1—Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepower?I

2–10 Maintenance and Service GuideTroubleshootingFlowchart 2.2—No Power, Part 11. Reseat the power cables in the docking device and at the AC outlet.2

TroubleshootingMaintenance and Service Guide 2–11Flowchart 2.3—No Power, Part 2Continued from“Flowchart 2.2—No Power, Part 1.”Visually check fordebris

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.4—No Power, Part 3Continued from“Flowchart 2.3—No Power, Part 2.”Reseat AC adapterin comp

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.5—No Power, Part 4YNContinued from“Flowchart 2.4—No Power, Part 3.”Reseat loosecomponents

Maintenance and Service Guide 1–11Product DescriptionThe HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced m

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.6—No Video, Part 1ANStand-aloneor docking device?No video.Replace the following one at a

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.7—No Video, Part 2YNContinued from“Flowchart 2.6—No Video, Part 1.”DoneAdjust externalmon

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.8—Nonfunctioning Docking Device(if applicable)YNReseat power cord in docking device andpo

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.9—No Operating System (OS) LoadingNo OS loading from hard drive,go to “Flowchart 2.10—No

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.10—No OS Loading, Hard Drive, Part 1Go to“Flowchart 2.17—Nonfunctioning Device.”YDoneNOS

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.11—No OS Loading, Hard Drive, Part 2Load OS using Operating System disc (if applicable).C

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.12—No OS Loading, Hard Drive, Part 3YSystemfiles on harddrive?Continued from“Flowchart 2.

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.13—No OS Loading, Diskette DriveReplace the following components individually, retesting

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.14—No OS Loading, Optical DriveYDoneNBootabledisc indrive?Discin drive?No OSloading fromC

TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.15—No Audio, Part 1No audio.NComputer indocking device(if applicable)?Internalaudio?Audio

1–2 Maintenance and Service GuideProduct Description1.1 Features✎Numerous references are made throughout this Maintenance and Service Guide to “full-f

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.16—No Audio, Part 2YNContinued from “Flowchart 2.15—No Audio, Part 1.”Reloadaudio drivers

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.17—Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning devic

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.18—Nonfunctioning KeyboardYNKeyboardoperatingproperly?Keyboardnot operating properly.Exte

TroubleshootingMaintenance and Service Guide 2–27Flowchart 2.19—Nonfunctioning Pointing DeviceYNPointing devicenot operatingproperly.Externaldevicewor

2–28 Maintenance and Service GuideTroubleshootingFlowchart 2.20—No Network/Modem ConnectionYDisconnect allpower fromthe computerand open.No networkor

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Computer Major ComponentsComputer Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Computer Major ComponentsItem DescriptionSpare Part Number1 Display as

3–4 Maintenance and Service GuideIllustrated Parts CatalogComputer Major Components, Compaq Presario M2000

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Computer Major Components (Continued)Item DescriptionSpare Part Number

Product DescriptionMaintenance and Service Guide 1–3 15.0-inch XGA (1024 × 768) TFT display with over 16.7 million colors 80-, 60-, or 40-GB high-ca

3–6 Maintenance and Service GuideIllustrated Parts CatalogComputer Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Spare Parts: Computer Major Components (Continued)Item DescriptionSpare Part Number

3–8 Maintenance and Service GuideIllustrated Parts CatalogComputer Major Components, Compaq Presario M2000

Illustrated Parts CatalogMaintenance and Service Guide 3–9Table 3-1Spare Parts: Computer Major Components (Continued)Item DescriptionSpare Part Number

3–10 Maintenance and Service GuideIllustrated Parts CatalogComputer Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–11Table 3-1Spare Parts: Computer Major Components (Continued)Item DescriptionSpare Part Numbe

3–12 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics KitMiscellaneous Plastics Kit

Illustrated Parts CatalogMaintenance and Service Guide 3–13Table 3-2Miscellaneous Plastics KitSpare Part Number InformationItem DescriptionSpare Part

3–14 Maintenance and Service GuideIllustrated Parts Catalog3.4 Mass Storage DevicesMass Storage Devices

Illustrated Parts CatalogMaintenance and Service Guide 3–15Table 3-3Mass Storage DevicesSpare Part Number InformationItem DescriptionSpare Part Number

1–4 Maintenance and Service GuideProduct Description Connectors:❏ External monitor port❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)❏ RJ-11 (mo

3–16 Maintenance and Service GuideIllustrated Parts Catalog3.5 MiscellaneousTable 3-4Spare Parts: Miscellaneous (not illustrated)DescriptionSpare Part

Illustrated Parts CatalogMaintenance and Service Guide 3–1765-watt AC adapter 371790-001Power cordsFor use in:Australia and New Zealand 373979-011Belg

3–18 Maintenance and Service GuideIllustrated Parts Catalog3.6 Sequential Part Number ListingTable 3-5Spare Parts: Sequential Part Number ListingSpare

Illustrated Parts CatalogMaintenance and Service Guide 3–19Spare Part Number Description367777-161 Keyboard for use on Compaq Presario M2000 models in

3–20 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description373048-001 Mini PCI communications module, 802.11b/g Broadcomm

Illustrated Parts CatalogMaintenance and Service Guide 3–21Spare Part Number Description373979-BB1 Power cord for use in Israel376651-001 Broadcomm Bl

3–22 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description381068-081 Keyboard for use on HP Pavilion ze2000 models in De

Illustrated Parts CatalogMaintenance and Service Guide 3–23Spare Part Number Description381068-BB1 Keyboard for use on HP Pavilion ze2000 models in Is

3–24 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description382398-001 Base enclosure for use on HP Pavilion ze2000 models

Illustrated Parts CatalogMaintenance and Service Guide 3–25Spare Part Number Description382414-001 Power connector board382415-001 LED board for use o

Product DescriptionMaintenance and Service Guide 1–51.2 Resetting the ComputerIf the computer you are servicing has an unknown password, follow these

3–26 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description392591-001 Mini PCI communications module, 802.11b/g for use i

Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

Removal and Replacement PreliminariesMaintenance and Service Guide 4–54.5 Packaging and Transporting PrecautionsUse the following grounding precaution

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.6 Workstation PrecautionsUse the following grounding precautions at workstatio

Removal and Replacement PreliminariesMaintenance and Service Guide 4–7Other grounding equipment recommended for use in preventing electrostatic damage

4–8 Maintenance and Service GuideRemoval and Replacement PreliminariesTable 4-1 shows how humidity affects the electrostatic voltage levels generated

Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.There are are as many as 6