HP OFFICEJET 7000 Manuel d'utilisateur

E809User GuideOFFICEJET 7000

1 Get startedThis guide provides details about how to use the device and to resolve problems.•Find other resources for the product•Find the device mod

• Make sure the output tray is not overly full.• Make sure the media guide are adjusted snugly against the media, but do not crinkleor bend the media.

Printhead problem - The following printhead has a problemUse the following to correct the error:•Advanced printhead maintenance•SuppliesAdvanced print

4. Lift the latch handle on the print carriage.5. Remove the printhead by lifting it straight up.Chapter 498 Maintain and troubleshoot

6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic ramps onboth sides of the ink nozzles, the edge bet

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink anddebris from the edge between the nozzles and the contacts.c. Use a fr

7. Clean the electrical contacts inside the product.To clean the electrical contacts in the producta. Lightly dampen a clean, lint-free cloth with bot

9. Carefully lower the latch handle.NOTE: Make sure you lower the latch handle before reinserting the inkcartridges. Leaving the latch handle raised c

Ink AlertChoose your error•HP recommends you have a replacement available for when print quality becomesno longer acceptable.•The amount of ink in the

Go to: www.hp.com/support.If prompted, choose your country/region, and then click Contact HP for information oncalling for technical support.Ink syste

Use the following to correct the error:•Replace the ink cartridges•Supplies•HP inkjet supplies recycling programPaper MismatchPaper detected does not

Resource Description LocationPrinter status report•Device information:◦Product name◦Model number◦Serial number◦Firmware versionnumber•Number of pages

The following cartridges are not intended for use in this printer as it is currentlyconfiguredUse the following to correct the error:•Replace the ink

Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then click Contact HP for information oncalling

5 Control-panel lights referenceThe control-panel lights indicate status and are useful for diagnosing printing problems.This section contains informa

For more information, visit the HP Web site (www.hp.com/support) for the latesttroubleshooting information, or product fixes and updates.Light descrip

Light description/Light pattern Explanation and recommendedactionThe Power light and the Resume light are on. A cover is not closed completely.Make su

Light description/Light pattern Explanation and recommendedactionThe Power light is on and one or more of the ink cartridgelights blink.One or more of

Light description/Light pattern Explanation and recommendedactionThe Power light is on, and the Resume light and one or moreink cartridge lights blink

Light description/Light pattern Explanation and recommendedactionAll lights are on. A non-recoverable error hasoccurred. Unplug the power cord,and the

A HP suppliesThis section provides information on HP supplies for the device. The information is subject tochanges, visit the HP Web site (www.hpshopp

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Whenyou receive a low-ink warning message, consider having a rep

The device software is accessible for users with visual impairments or low vision throughthe use of your operating system's accessibility options

B Support and warrantyThe information in Maintain and troubleshoot suggests solutions to common problems. If your deviceis not operating correctly and

Obtain HP telephone supportDuring the warranty period, you may obtain assistance from the HP Customer Care Center.NOTE: HP does not provide telephone

• Valuable troubleshooting information for common problems• Proactive device updates, support alerts, and HP newsgrams that are available when youregi

Telephone support numbersFor the most current list of telephone support numbers, see www.hp.com/support.$IULFD(QJOLVKVSHDNLQJ $IULTX

Placing a callCall HP support while you are in front of the computer and the HP device. Be prepared to providethe following information:• Model number

Hewlett-Packard limited warranty statementA. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP prod

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing device.This warranty

C Device specificationsFor media and media-handling specifications, see Understand specifications for supported media.• Physical specifications•Produc

System requirementsNOTE: For the most current information about supported operating systems and systemrequirements, visit http://www.hp.com/support/.O

• An Internet connection (required for some features)NOTE: You can open the embedded Web server without being connected to the Internet.However, some

1 Control panel2 Output tray3 Input tray4 Width guides5 Top cover6 Ink cartridges7 Printhead latch8 PrintheadControl panelFor more information about i

D Regulatory informationThis section contains the following topics:• FCC statement•Notice to users in Korea•VCCI (Class B) compliance statement for us

Notice to users in KoreaVCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordToxic and hazardous substan

LED indicator statementLED indicator statementThe display LEDs meet the requirements of EN 60825-1.Regulatory model numberFor regulatory identificatio

Declaration of conformityDeclaration of conformity 129

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualifiedproducts are also listed at www.hp.com/go/energysta

Third-party licensesThird-party licensesExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of

OpenSSL Copyright (C) 1995-1998 Eric Young ([email protected])All rights reserved.This package is an SSL implementation written by Eric Young (eay@cry

The licence and distribution terms for any publically available version or deriva-tive of this code cannot be changed. i.e. this code cannot simply b

Back view12341 Rear universal serial bus (USB) port2 Ethernet network port3 Power input4 Rear access panelConnection informationDescription Recommende

This product includes cryptographic software written by Eric Young ([email protected]). This product includes software written by Tim Hudson (tjh@cry

This product includes cryptographic software written by Eric Young ([email protected]). This product includes software written by Tim Hudson (tjh@cryp

IndexAaccessibilitymobility 8support 8visual 7acoustic emissions 125Add Printer installation 38administratorsettings 26after the support period 120ali

expiration dates 33lights 108low ink 67ordering online 114part numbers 33, 114recycling 130replace 45status 26, 33supported 123tips 43warranty 121yiel

troubleshooting 57vertical streaks 80print driverversion 117warranty 121print qualitysmeared ink 69print quality report 48print settingsprint quality

media not picked up fromtray 88missing or incorrectinformation 56multiple pages arepicked 89paper-feed problems 88power 55print 55print quality 69prin

142

© 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support

If you improperly turn off the HP product, the print carriage might not return to the correctposition, which might cause problems with the printhead a

2 Use the deviceThis section contains the following topics:•Select print media•Load media•Change print settings•Print on special and custom-sized medi

through, which makes it ideal for newsletters, reports, and flyers. Itfeatures ColorLok Technology for less smearing, bolder blacks andvivid colors.HP

Recommended papers for photo printingIf you want the best print quality, HP recommends using HP papers that are specificallydesigned for the type of p

◦ Media that is heavily textured, embossed, or does not accept ink well◦ Media that is too lightweight or stretches easilyCards and envelopes• Avoid e

Understand supported sizesMedia sizeStandard media sizesU.S. Letter* (216 x 279 mm; 8.5 x 11 inches)U.S. Legal (216 x 356 mm; 8.5 x 14 inches)A4* (210

Media sizeIndex card (127 x 203 mm; 5 x 8 inches)A6 card* (105 x 148.5 mm; 4.13 x 5.83 inches)Hagaki+* (100 x 148 mm; 3.9 x 5.8 inches)Photo media 4 x

Tray Type Weight Capacity(17 mm or 0.67 inchstacked)Envelopes 75 to 90 g/m2(20 to 24 lb bondenvelope)Up to 15 sheets(10 mm or 0.39 inchstacked)Cards U

Media (1) Leftmargin(2) Rightmargin(3) Topmargin *(4) Bottommargin *TabloidSuper BA3A3+Envelopes 3.3 mm (0.13inch)3.3 mm (0.13inch)3.3 mm (0.13inch)14

4. Slide the media guide in the tray to adjust it for the media size that you have loaded,and then lower the output tray.5. Pull out the extension on

To change default settings for all future jobs (Windows)1. Click Start, then click Printers or Printers and Faxes.- Or -Click Start, click Control Pan

To print on special or custom-sized media (Mac OS X)1. Load the appropriate media. For more information, see Load media.2. On the File menu, click Pag

3. From the application, open the printer driver:a. Click File, and then click Print.b. Click Properties, Setup, or Preferences.4. Select the print se

To print a Web page1. Make sure that you have paper loaded in the input tray.2. On the File menu in your Web browser, click Print.TIP: For best result

3 Configure and manageThis information is intended for the administrator or individual who is responsible formanaging the device. This section contain

HP Officejet 7000 (E809) WideFormat printerUser Guide

Monitor the deviceUse this tool... to obtain the following information...Device control panel Obtain information about the status of jobs thatare bein

Use this tool... to do the following...•Order supplies: On any tab, click the OrderSupplies button, and then follow the onscreeninstructions.•Support:

NOTE: For a list of system requirements for the embedded Web server, seeEmbedded Web server specifications.Some settings might be restricted by the re

You can open the embedded Web server by using these methods:• Web browser: In a supported Web browser on your computer, type the IP addressor hostname

This section contains the following topics:•Open the Toolbox•Toolbox tabs•Network ToolboxOpen the Toolbox• From the HP Solution Center, click the Sett

Tabs Contents•Align Printheads: Guides you through aligningthe printheads. For more information, see Alignthe printhead.•Clean Printheads: Guides you

This section contains the following topics:•Open the HP Utility•HP UtilityOpen the HP UtilityTo open the HP Utility▲ Click the HP Utility icon in the

If you need to call HP, it is often useful to print the Printer Status page before calling.1. Printer Information: Shows device information (such as t

Understand the network configuration status reportThe network configuration status report shows the network settings for the device.1. General Informa

Configure the device (Windows)You can connect the device directly to a computer, or you can share the device amongother users on a network.NOTE: Micro

Copyright information© 2009 Copyright Hewlett-PackardDevelopment Company, L.P.Edition 1, 6/2009Hewlett-Packard CompanynoticesThe information contained

1. In the Found New Hardware dialog box that displays methods for locating the printerdriver, select the Advanced option, and then click Next.NOTE: Do

Choose the installation option for the type of network you have:• Client/server network: If your network has a computer acting as a dedicated printser

Install the printer driver using Add Printer1. Click Start, then click Printers or Printers and Faxes.- Or -Click Start, click Control Panel, and then

Basic requirements for sharing in Mac OS X environment include the following items:• The Macintosh computers must be communicating on the network usin

(and you know the HP device is on the network), or you have already successfullyinstalled HP software and experience problems, try the following:1. If

Photo card upload• UDP ports: 137, 138, 427• TCP port: 139Scanning• UDP port: 427• TCP ports: 9220, 9500HP device statusUDP port: 161Faxing• UDP port:

9. After the software is installed, connect the device to your computer.10. Press the Power button to turn the device on.After connecting and turning

4 Maintain and troubleshootThis section contains the following topics:•Work with ink cartridges•Print and evaluate a print quality report•Troubleshoot

• Turn off the HP Printer by pressing the Power button located on the product. Waituntil the Power light turns off before unplugging the power cord or

Replace the ink cartridgesNOTE: For information on recycling used ink supplies, see HP inkjet suppliesrecycling program.If you do not already have rep

Contents1 Get startedFind other resources for the product ...6Fi

5. Twist the orange cap to snap it off.NOTE: Make sure the plastic tab is entirely removed and that the label is slightlytorn, revealing the vent chan

Make sure that you insert the ink cartridge into the slot that has the same shaped iconand color as the one you are installing.7. Repeat steps 3 throu

If you are concerned about providing this anonymous information, you can make thisinformation inaccessible by turning off the memory chip's abili

To evaluate the Print Quality Diagnostic PageThis section includes the following topics:•Ink Levels•Good color bars•Ragged, irregularly streaked, or f

▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low,you may need to replace that ink cartridge.NOTE: Ink level w

Example of Bad Color Bars The top black bar is ragged on one end.If any of the bars are ragged, irregularly streaked, or faded, follow these steps:1.

Regular white streaks in the barsIf any of the color bars show regular white streaks, follow these steps:White streaks The print quality bars have whi

Large Black Font TextLook at the large-font text above the color blocks. I ABCDEFG abcdefg The type shouldbe sharp and clear. If the type is jagged, t

Examples of a bad alignment pattern The lines are jagged - align the printer. If that does notwork, contact HP.If you see no defectsIf you do not see

• The device is set as the current or default printer. For Windows, set it as the defaultin the Printers folder. For Mac OS X, set it as the default i

Use device management tools...27Embedded Web server...

Blank or partial page printedCheck the ink levelsThe ink cartridges may be running low on ink.Clean the printheadComplete the printhead cleaning proce

Placement of the text or graphics is wrongCheck how the media is loadedMake sure the media width and length guides fit snugly against the edges of the

Envelopes print incorrectlyTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the

• Solution 4: Check the printer driver status•Solution 5: Wait until the product completes the current operation•Solution 6: Remove all cancelled prin

If this did not solve the issue, try the next solution.Solution 5: Wait until the product completes the current operationSolution: If the product is p

Cause: The print carriage had stalled.If this did not solve the issue, try the next solution.Solution 9: Check the connection from the product to your

Nothing happens when I try to printTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first

Solution 4: Check the printer driver statusSolution: The printer driver status might have changed to either offline or stopprinting.To check the print

Solution 8: Make sure the print carriage can move freelySolution: Unplug the power cable if it is not already unplugged. Check to see if theprint carr

The margins are not printing as expectedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution

Solve printing problems...55The device shuts

Text or graphics are cut off at the edge of the pageTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlike

If this did not solve the issue, try the next solution.Solution 3: Load the stack of papers correctlySolution: If the paper is misfeeding, it could ca

Solution 2: Load paper in the input traySolution: If the product has only a few sheets remaining, load more paper in theinput tray. If there is plenty

Wrong, inaccurate, or bleeding colorsIf your printout has one of the following print quality problems, try the solutions in thissection for help.• Col

If this did not solve the issue, try the next solution.Solution 3: Check the paper typeSolution: HP recommends that you use HP papers or any other pap

Solution 5: Check the print settingsSolution: Check the print settings.• Check the print settings to see if the color settings are incorrect.For examp

After cleaning the printhead, print a print quality report. Evaluate the print qualityreport to see if the print quality problem still exists.For more

Solution 2: Check the ink levelsSolution: Check the estimated ink levels in the ink cartridges.NOTE: Ink level alerts and indicators provide estimates

After cleaning the printhead, print a print quality report. Evaluate the print qualityreport to see if the print quality problem still exists.For more

Solution 2: Use a higher print quality settingSolution: Check the print quality setting and make sure it is not set too low.Print the image with a hig

Clear jams...94Clear a j

If this did not solve the issue, try the next solution.Solution 3: Check the ink levelsSolution: Check the estimated ink levels in the ink cartridges.

If prompted, choose your country/region, and then click Contact HP for informationon calling for technical support.Cause: There was a problem with the

NOTE: Ink level alerts and indicators provide estimates for planning purposesonly. When you receive a low-ink alert, consider having a replacement car

• Solution 3: Print the image in a smaller size•Solution 4: Align the printheadSolution 1: Check the print settingsSolution: Check the print settings.

Printouts have vertical streaksVertical Streaks are streaks that are parallel to the direction that the paper movedthrough the device.Solution: HP rec

If you removed the rear door to clear a paper jam, replace it. Gently push the doorforward until it snaps into place.Cause: The rear door was not secu

Solution 1: Restart the productSolution: Turn off the product, and then unplug the power cord. Plug the powercord back in, and then press the Power bu

If this did not solve the issue, try the next solution.Solution 5: Check for a paper jamSolution: Check for paper debris in the front of the device. R

Solution 2: Use TrueType or OpenType fontsSolution: Use TrueType or OpenType fonts to ensure that the product is able toprint smooth fonts. When selec

The product prints slowlyTry the following solutions if the product is printing very slowly.•Solution 1: Use a lower print quality setting•Solution 2:

Obtain HP telephone support...117Before you call...

If you receive an error message about the ink cartridges, see Errors (Windows) for moreinformation.This section contains the following topics:•Clean t

To clean the printhead from the Toolbox (Mac OS X)1. Click the HP Utility icon in the Dock.NOTE: If HP Utility is not in the Dock, click the Spotlight

To align the printhead from the embedded Web server1. Load letter, A4, or legal unused plain white paper into the main input tray.2. Click the Setting

Pages are skewing• Make sure the media loaded in the trays is aligned to the paper guides. If needed,pull out the trays from the device and reload the

Check the device IP address• To check the IP address of the device from the control panel, print the networkconfiguration page. For more information,

Problems connecting to a wired network• If the Network light on the device control panel does not turn on, make sure that allof the “General network t

Make sure the ink cartridges are properly installed1. Make sure the product is turned on.2. Open the ink cartridge access door by lifting from the fro

Software installation suggestionsCheck the computer system• Make sure that your computer is running one of the supported operating systems.• Make sure

◦ Compare the IP address listed in the dialog box and make sure it matches the IPaddress listed on the network configuration page. If the IP addresses

Clear a jam in the deviceTo clear a jam1. Remove all media from the output tray.CAUTION: Trying to clear a paper jam from the front of the device can