HP Envy dv4 Notebook PCMaintenance and Service Guide
Category DescriptionDisplay Panel 35.6 cm (14.0 in), white light-emitting diode (WLED), SVA, high-definition (HD), BrightView(1366×768) display, 3.6 m
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto
9 RecyclingWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and r
IndexAAC adapter 7AC adapter, spare part numbers24, 27action keysidentifying 12antennalocations 9removal 73spare part number 21, 25, 68Antenna Kit, sp
Ethernet, product description 3external monitor port 7Ffan/heat sink assemblyremoval 59spare part numbers 19, 27,28, 59feetlocations 34spare part numb
pointing device, productdescription 4portsexternal monitor 7HDMI 7product description 3USB 2.0 6USB 3.0 7power button boardremoval 52spare part number
TouchPad on/off button 9TouchPad zone 9transporting guidelines 31UUSB 3.0 ports, identifying 7USB ports, identifying 6Vvents 13vents, identifying 7vid
Category DescriptionAudio and video HD audioBeats audioDual speakersSubwooferSupports Microsoft® Premium requirementsSupports Intel Wireless Display a
Category DescriptionKeyboard/pointing devices Full-size, island-styleTouchPad with two buttons:●Multitouch gesture support enabled as default●Taps ena
2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu
Right sideComponent Description(1) Optical drive Reads and writes (select models only) to an optical disc.(2) Optical drive light ●Green: The opt
Component Description(9) AC adapter light ●White: The AC adapter is connected and the batteryis charged.●Amber: The AC adapter is connected and the
Component Description(5)Audio-in (microphone) jack Connects an optional computer headset microphone,stereo array microphone, or monaural microphone.(
Item Component Description(4) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs.*The antennas are not visible from the out
LightsComponent Description(1)Power light ● White: The computer is on.●Blinking white: The computer is in the Sleep state,which is an energy-saving mo
Buttons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is in th
© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy
BottomItem Component Description(1) Battery bay Holds the battery.(2)Battery release latchand service coverReleases the battery from the battery ba
Item Component Description(5) Wireless modulecompartmentHolds the WLAN device.CAUTION: To prevent an unresponsive system, replace the wirelessmodule
3 Illustrated parts catalogService labelWhen ordering parts or requesting information, provide the computer serial number and modeldescription provide
Item Description Function(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description (select m
Computer major componentsComputer major components 17
Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assemblyspare pa
Item Component Spare part number For use only on computer models equipped with a 35 W processor, a graphicssubsystem with 2 GB of discrete memory, a
Item Component Spare part number 750 GB, 7200 rpm, 9.5 mm 633252-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm 669300-001 500 G
Display assembly subcomponentsItem Component Spare part number(1) Display bezel (includes 2 rubber screw covers) 700547-001(2) 35.6 cm (14.0 in), WLED
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your
Item Component Spare part number(7) Display enclosure (includes 2 rubber screw covers): In black licorice finish 676641-001Mass storage devices22 Cha
Item Component Spare part number(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm
Miscellaneous partsComponent Spare part numberAC adapter:120 W slim AC adapter (RC, V, PFC, 3-wire) 693709-00190 W HP Smart AC adapter (RC, V, PFC, EM
Spare part number Description490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)490371-AB1 Power cord for use
Spare part number Description676641-001 Display enclosure in black licorice finish (includes 2 rubber screw covers)676645-001 Power connector cable (i
Spare part number Description680645-001 Intel Core i5-3210M 2.5 GHz processor (SC turbo up 3.1 GHz, 1600 MHz/3.0 MB L3 cache, dualcore, 35 W); include
Spare part number Description699286-AD1 Keyboard in linen white finish for use in South Korea (includes keyboard cable)699286-DB1 Keyboard in linen wh
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0
iv Safety warning notice
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handlethese items only at static-free workstations.●Avoid contact
Component replacement proceduresThis chapter provides removal and replacement procedures.IMPORTANT: There may be as many as 75 screws that must be rem
Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description (select
Remove the battery:1. Turn the computer upside down on a flat surface.2. Slide the battery release latch (1) to release the battery.3. Pivot the front
Remove the service door:1. Slide the battery release latch (1) to release the service door.2. Slide the service door (2) toward the front of the compu
4. Remove the battery (see Battery on page 34).5. Remove the service door (see Service door on page 35).Remove the hard drive:1. Using the cable tab (
3. Use the tab (3) to lift and remove the hard drive from the hard drive bay.4. If it is necessary to disassemble the hard drive, perform the followin
Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare part numberBlu-ray Disc ROM with SuperMulti DVD±R/R
3. Remove the optical drive (3) from the computer.4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip to
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear paneltoward you.9. Remove the two Phillips M2.0×3
Table of contents1 Product description ...
2. Remove the memory module (2) by pulling it away from the slot at an angle.Reverse this procedure to install the memory module.RTC batteryDescriptio
2. Remove the RTC battery (2).3. Remove the RTC battery.Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure
Remove the WLAN module:1. Loosen the Phillips M2.5×4.5 captive screw (1) that secures the wireless module compartmentcover to the computer.2. Lift the
6. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antennas are not connected to the terminals on th
KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part numberIn black finish for use in Brazil 699285-201In black
Remove the keyboard:1. Remove the two Phillips M2.5×6.5 screws that secure the keyboard to the computer.2. Rest the computer on its left side.3. Open
5. Turn the computer right-side up with the front toward you.6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward
Reverse this procedure to install the keyboard.Top coverNOTE: The top cover spare part kit includes the includes TouchPad and cable.Description Spare
2. Remove the eight Phillips M2.5×6.5 screws (2) that secure the top cover to the computer.3. Remove the seven Phillips M2.0×3.5 screws that secure th
7. Release the ZIF connector to which the TouchPad button board cable is connected, and thendisconnect the TouchPad button board (2) cable from the sy
Drive handling ... 30Grounding guidelines ...
10. Use a thin plastic tool to release the top cover. Insert the tool between the top cover and baseenclosure and slide the tool as shown from the fol
3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 34), and then remove the following components:a. Servi
TouchPad button boardDescription Spare part numberTouchPad button board (includes cable) 682488-001Before removing the TouchPad button board, follow t
5. Remove the TouchPad button board (4).Reverse this procedure to install the TouchPad button board.Optical drive connector cableNOTE: The optical dri
4. Remove the optical drive connector cable (4).Reverse this procedure to install the optical drive connector cable.System boardNOTE: The system board
Before removing the system board, follow these steps:1. Shut down the computer.2. Disconnect the power from the computer by unplugging the power cord
Remove the system board:1. Disconnect the following cables from the system board:(1) Display panel cable(2) Speaker cable(3) Optical drive connector c
4. Remove the system board (3) by sliding it up and to the right at an angle.Reverse this procedure to install the system board.Fan/heat sink assembly
3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 34), and then remove the following components:a. Servi
5. Remove the fan/heat sink assembly (5).NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sinkassembly and the s
7 Backing up, restoring, and recovering in Windows ... 83Creating reco
9. Remove the fan/heat sink assembly (4).NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sinkassembly and syste
NOTE: The following illustration shows the replacement thermal material locations on a computermodel equipped with a graphics subsystem with UMA memor
ProcessorNOTE: The processor spare part kit include replacement thermal material.Description Spare part numberIntel Core i7-3632QM 2.2 GHz processor (
2. Lift the processor (3) straight up, and remove it.NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossedon th
Remove the power connector cable:1. Remove the Phillips M2.5×6.5 screw (1) and the two Phillips M2.0×5.0 screws (2) that securethe power connector bra
e. Keyboard (see Keyboard on page 46)f. Top cover (see Top cover on page 49)g. System board (see System board on page 56)Remove the speakers:1. Releas
4. Remove the speakers (3).NOTE: The speakers include four rubber isolators that are installed in the screw holes (4).These isolators are crucial to t
3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 34), and then remove the following components:a. Servi
3. Remove the display assembly (2).4. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a. Remove the two d
5. If it is necessary to replace the display panel:a. Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel tothe display enclosu
b. Detach the webcamera/microphone module (2) from the display enclosure.(The webcamera/microphone module is attached to the display enclosure by doub
c. Remove the hinges (3) from the display enclosure.8. If it is necessary to replace the display panel cable:a. Release the display panel cable from t
c. Remove the wireless antenna cables and transceivers (3).Reverse this procedure to install the display assembly.74 Chapter 4 Removal and replaceme
5 Using Setup Utility (BIOS) and SystemDiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy
6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 34.4 cm 13.54 inDepth 23.4 cm 9.21 inHeight (front to back) 2.93 to 3.35 cm 1.15 to
35.6 cm (14.0 in) display specifications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of colors Up
Hard drive specifications 1 TB* 750 GB** 640 GB** 500 GB** 320 GB**DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mmand 7.0 mmLength 100.2 mm 100.2
DVD±RW SuperMulti Double-Layer Combination DrivespecificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE CD,
1 Product descriptionCategory DescriptionProduct Name HP Envy dv4 Notebook PCProcessors3rd generation Intel® CoreTM i7 processors●Core i7-3632QM 2.2 G
BD ROM DVD±R/RW Super Multi Double-Layer DrivespecificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM,DVD+R, DV
7 Backing up, restoring, and recoveringin WindowsYour computer includes tools provided by HP and the operating system to help you safeguard yourinform
Creating recovery media and backupsRecovery after a system failure is only as good as your most recent backup.1. After you successfully set up the com
●To create recovery discs, your computer must have an optical drive with DVD writer capability,and you must use only high-quality blank DVD-R, DVD+R,
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise:●If
Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres
3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an
To start HP Recovery Manager from the HP Recovery partition:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power butt
IMPORTANT: Removing the HP Recovery partition means you can no longer use WindowsRefresh, the Windows Remove everything and reinstall Windows option,
8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts ac, or from
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