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Troubleshooting and Maintenance
Troubleshooting Your Computer
126 Corporate Evaluator’s Guide
If a DVD movie stops playing in the middle
• The DVD may be double-sided. Open the DVD tray, and read the text near the center
hole of the disc. If it says Side A, flip the disc over, close the tray, and press the Play
button to continue playing the movie.
• You may have accidentally paused the DVD movie. Press the Play button to resume.
If you get a Region Code error when playing a DVD movie
• DVDs can have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold. If
you get a Region Code error, you are trying to play a DVD intended for a different
region.
If the computer cannot read a CD or DVD
• For a single-sided CD or DVD, make sure the disc is placed in the drive with the label
facing up.
• Clean the disc.
• Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the
disc.
• Restart the system: remove the disc from the drive, and click Start, Shut Down (or
Turn Off Computer), Restart.
• If you created the CD on a CD-RW-type drive module, try using a different media
brand, such as the recommended HP C4403A (CD-R) or C4404A (CD-RW) media.
Read and write quality may vary for other media.
• If you use a CD-RW drive in your notebook and in a docking system, you should
recalibrate the drive each time you move it, especially if you will be writing CDs. Use
the CD-RW software and a clean commercial CD for the calibration.
If a DVD movie doesn’t fill the screen
• Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.
- Technology Code EG 2
- Important Safety Information 3
- Edition History 5
- Contents 7
- Taking Inventory 13
- To buy accessories 14
- To find more information 15
- Front View 16
- Back View 17
- Bottom View 18
- Status Lights 19
- Setting Up Your Computer 21
- Step 2: Connect AC power 23
- Step 3: Connect a phone line 24
- Step 4: Turn on the computer 25
- Step 5: Set up Windows 25
- What to do next 26
- To connect to the Internet 26
- Basic Operation 27
- Operating Your Computer 28
- To reset the computer 29
- To change the boot device 30
- To use the pointing devices 30
- To use the Fn hot keys 33
- To use the One-Touch buttons 34
- To use the embedded keypad 35
- To use the ALT GR key 36
- To adjust the display 36
- To adjust the volume 37
- To work with CDs and DVDs 39
- Securing Your Computer 40
- To lock your computer 41
- To attach a security cable 41
- To protect against viruses 42
- To set PC identification 43
- To lock the hard disk drive 43
- Taking Care of Your Computer 46
- To safeguard your data 47
- To clean your computer 48
- Managing Power Consumption 50
- To manage power manually 52
- Using Battery Power 53
- To recharge the battery 54
- To use additional batteries 55
- To maximize processor speed 56
- Modem and Network Connections 57
- Using the Modem 58
- To connect the modem 59
- To dial in to a network 61
- To change your modem settings 61
- To send and receive e-mail 62
- Connecting to a LAN 65
- Making Wireless Connections 66
- Add-On Devices 71
- Using Plug-In Modules 72
- To play DVD movies 75
- To create or copy CDs 76
- Connecting PC Cards 77
- Connecting External Devices 79
- To connect a USB device 80
- To connect an audio device 81
- To use an external monitor 81
- To use a TV set as a monitor 83
- To connect a serial device 84
- To connect an infrared device 84
- To use a docking product 85
- Installing Additional RAM 89
- Replacing the Hard Disk Drive 92
- Installing Windows XP 95
- Installing Retail Windows XP 96
- To install retail Windows XP 98
- To configure power management 106
- Installing Windows 2000 109
- Requirements 110
- Important 112
- To install the ESS modem 116
- To install the Lucent modem 117
- Troubleshooting Your Computer 124
- CD-ROM and DVD Problems 125
- Display Problems 127
- Docking Problems 129
- Hard Disk Drive Problems 129
- Heat Problems 130
- Infrared Problems 130
- LAN Problems 133
- Memory Problems 134
- Modem Problems 134
- PC Card (PCMCIA) Problems 137
- Performance Problems 138
- Power and Battery Problems 139
- Printing Problems 141
- Startup Problems 143
- Wireless Problems 144
- Testing the Hardware 146
- Configuring the Computer 148
- Main Menu 149
- System Devices Menu 150
- Security Menu 151
- Power Menu 151
- Boot Menu 152
- Exit Menu 152
- To set up TopTools 153
- To update the BIOS 156
- To update Windows drivers 156
- HP Support and Service 157
- To get help from the Web 158
- To receive repair service 161
- Reference Information 165
- Hardware Specifications 166
- Modem Reference Information 169
- S-Registers (Ambit) 172
- Selected Result Codes (Ambit) 173
- Safety Information 174
- Ergonomics 175
- Battery Safety 175
- Laser Safety 176
- LED Safety 176
- Regulatory Information 178
- European Union 180
- International 183
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