HP EliteDesk 800 G1 Tower PC (ENERGY STAR) Spécifications

Maintenance and Service GuideHP EliteDesk 800 G1 TowerHP EliteDesk 800 G1 Small Form FactorHP EliteDesk 800 G1 Ultra-Slim Desktop

Solving general problems ... 198Solving power probl

5. Lift the fan out of the chassis (2).To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.88 Chapte

Power supplyDescription Spare part numberPower supply, 320W, 92% efficient 702452-001Power supply, 320W, 90% efficient 702453-001Power supply, 320W 70

4. Remove the power cables from the clip on the base pan.5. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect

7. Slide the power supply toward the front of the computer (2), rotate slightly into the computer sothe power supply clears the lip on the top of the

System board and PCI expansion slot daughter cardNOTE: All system board spare part kits include replacement thermal material.Description Spare part nu

6. Slide the board toward the side of the chassis to disengage it from the system board connector ,and then lift the extension board from the chassis

6 Removal and replacementprocedures: Small Form Factor (SFF)Adherence to the procedures and precautions described in this chapter is essential for pro

Access panelDescription Spare part numberAccess panel 732760-0011. Prepare the computer for disassembly (Preparation for disassembly on page 94).2. Li

Front bezelDescription Spare part numberFront bezel 732757-001Optical drive bezel blank 732769-0011. Prepare the computer for disassembly (Preparation

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

Creating recovery media ... 261Creating recovery media using HP R

6. Install the security screw through the middle front bezel release tab to secure the front bezel inplace.98 Chapter 6 Removal and replacement proc

Bezel blanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.NOTE: Single ch

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).NOTE: A memory module can be installed in only o

Expansion cardDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card,

5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on thelatch and rotating the latch to the open positio

b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock itback and forth until the connectors pull free from the s

8. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

11. Connect external cables to the installed card, if needed. Connect internal cables to the systemboard, if needed.12. Reconfigure the computer, if n

xii

No. System Board Connector System Board Label Color Component15 Power PWR white System Board16 USB 3.0 FRONT USB3.0 blue Front USB 3.0 Ports17 USB 3.0

When installing drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATAconnector on

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Removing a 3.5-inch deviceCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the comput

Installing a 3.5-inch device1. Prepare the computer for disassembly (Preparation for disassembly on page 94).2. Remove the access panel (Access panel

7. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader tothe USB 3.0 connector on the system board labeled MED

Removing a slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the com

Installing a slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 94).2. If the computer is on a stand, remo

6. Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1),then connect the power cable (2) and data ca

5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release leverout, slide the drive back until it stops, the

1 Product featuresStandard configuration featuresFeatures may vary depending on the model. For a complete listing of the hardware and softwareinstalle

7. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into thebay, then slide it forward until it stops and lo

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 94).2. Remove the access panel (Access pane

4. Install four black and blue M3 isolation mounting guide screws (two on each side of the drive).NOTE: M3 metric isolation mounting guide screws can

Power supplyDescription Spare part numberPower supply, 92% efficient 702455-001Power supply, 90% efficient 702456-001Power supply, standard 702457-001

5. Release the power supply cables from the cable retaining clip under the drive cage.122 Chapter 6 Removal and replacement procedures: Small Form F

6. From the outside, rear of the computer, remove the three Torx screws that secure the power supplyto the rear of the chassis.7. From the inside of t

Fan ductDescription Spare part numberFan duct 727145-001The fan duct sits between the front fan and the heat sink.1. Prepare the computer for disassem

Smart Cover Lock (solenoid lock)Description Spare part numberSolenoid lock 732772-001NOTE: The Smart Cover Lock is an optional feature included on som

3. From the outside, rear side of the chassis, remove the silver security screw that secures thesolenoid lock to the chassis.4. From the inside of the

Smart Cover Lock (solenoid lock)127

Small Form Factor (SFF)Ultra-slim Desktop (USDT)2 Chapter 1 Product features

Hood sensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for disassembly on page 94).2. Remo

Cable routingUse the following image to determine proper cable routing in the Small Form Factor computer.Cable routing129

Front I/O assemblyDescription Spare part numberFront I/O assembly 732755-0011. Prepare the computer for disassembly (Preparation for disassembly on pa

6. Remove the cables from the cable clip under the drive cage.7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis.8

Power switch assemblyDescription Spare part numberPower switch assembly 732756-0011. Prepare the computer for disassembly (Preparation for disassembly

6. Remove the cable from the cable clip under the drive cage.7. From the inside of the chassis, press down on the tab on the top of the power switch (

SpeakerDescription Spare part numberSpeaker 727149-001The speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the

Fan sinkDescription Spare part numberFan sink 727150-001The fan sink is secured atop the processor with four captive Torx screws. The fan sink include

5. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift theheat sink from atop the processor (2).When reinstalli

5. Rotate the locking lever to its full open position (1).6. Raise and rotate the microprocessor retainer to its fully open position (2).7. Carefully

Tower (TWR) front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.1 5.25-inch Hal

System boardDescription Spare part numberSystem board for use in models without Windows 8 (includes thermal material) 717522–001System board for use i

8. Slide the system board toward the front of the chassis to disengage the connectors (2), and thenlift the system board up and out of the chassis (3)

Changing from desktop to tower configurationThe Small Form Factor computer can be used in a tower orientation with an optional tower stand thatcan be

7 Removal and replacementprocedures: Ultra-slim Desktop(USDT)Adherence to the procedures and precautions described in this chapter is essential for pr

Access panelDescription Spare part numberAccess panel 732763-001To access internal components, you must remove the access panel:1. Prepare the compute

Front bezelDescription Spare part numberFront bezel 732764-0011. Prepare the computer for disassembly (Preparation for disassembly on page 141).2. Rem

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

Bezel blankDescription Spare part numberOptical drive bezel blank 732771-001On some models, there is a bezel blank covering the slim optical drive bay

System board connectionsRefer to the following illustration and table to identify the system board connectors.No. System Board Connector System Board

MemoryDescription Spare part number8-GB, PC3-12800, SODIMM 689374-0014-GB, PC3-12800, SODIMM 689373-0012-GB, PC3-12800, SODIMM 689372-001The computer

Small Form Factor (SFF) front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.1 S

Populating SODIMM socketsThere are two SODIMM sockets on the system board, with one socket per channel. The sockets arelabeled DIMM1 and DIMM3. The DI

Installing SODIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the powerto drain before adding or removing memory

Front fanDescription Spare part numberFront fan 732765-001The front fan sits against the front on the left side of the chassis.1. Prepare the computer

Optical driveThe Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive.Description Spare part numberDVD-ROM drive 608394-001DVD±RW drive

Preparing the new optical driveBefore the new optical drive can be used, the release latch must be attached.1. Peel the backing off the adhesive on th

Installing the new optical driveNOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, youmust remove the a

Hard driveDescription Spare part number750 GB, 7200 rpm, hybrid SSD 719105-001500 GB, 7200 rpm, self-encrypting (SED) 696442-001500 GB, 7200 rpm 68621

5. Lift the hard drive carrier straight up and out of the chassis.6. Remove the four guide screws from the sides of the hard drive carrier.7. Lift the

To replace the hard drive, reverse the removal procedures.When replacing the hard drive, position the hard drive so that the top of the hard drive is

Heat sinkDescription Spare part numberHeat sink 587456-001The heat sink is secured by four Torx screws. It does not have an attached fan.1. Prepare th

Ultra-slim Desktop (USDT) front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering the optical drivebay.1

If using a new heat sink, go to step 3.1. If reusing the existing heat sink, clean bottom of the heat sink and apply the thermal materialprovided in t

ProcessorDescription Spare part numberIntel Core i7 4770s, 3.4 GHz, 8-MB L3 cache (includes thermal material) 732507-001Intel Core i5 4670s, 3.1 GHz,

Smart Cover Lock (solenoid lock)Description Spare part numberSolenoid lock 732772-001NOTE: The Smart Cover Lock is an optional feature included on som

3. From the outside, rear side of the chassis, remove the silver security screw that secures the lock tothe chassis.4. From the inside of the chassis,

5. Disconnect the cable from the system board connector labeled HLOCK.To install the Smart Cover Lock, reverse the removal procedure.Refer to the foll

Smart Cover Lock (solenoid lock)163

Drive cageDescription Spare part numberOptical disc drive mounting cage 732761-001The drive cage sits behind the USB ports on the front of the chassis

Hood sensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for disassembly on page 141).2. Rem

Card readerDescription Spare part numberCard reader, UHS-I 716390-001Card reader, UHS-II 736299-001The card reader is secured to the front right corne

9. Pull the reader away from the front of the chassis while threading the cable through the slot in thefront of the chassis.To install the card reader

Tower (TWR) rear panel components1 Power Cord Connector 7 Line-Out Connector for powered audiodevices (green)2PS/2 Keyboard Connector (purple) 8 PS/

WLAN moduleDescription Spare part numberHP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-0011. Prepare the computer for disassembly (Preparation for disasse

Graphics boardDescription Spare part numberAMD Radeon HD 7650A 2GB MXM Graphics 708866-001CAUTION: Be very careful when removing or replacing the syst

Power switchDescription Spare part numberPower switch 732767-0011. Prepare the computer for disassembly (Preparation for disassembly on page 141).2. R

System boardDescription Spare part numberSystem board for use in models without Windows 8 696970-001System board for use in models with Windows 8 Stan

b. Press the tab on right side of the panel (1), and then swing the right side of the cage awayfrom the chassis to remove it (2).13. Remove the three

15. Lift the rear of the system board until it clears the chassis, and then remove the system board fromthe chassis (2).To install the system board, r

9. From the outside of the chassis, remove the four Phillips screws that secure the fan to the chassis.10. From the inside of the chassis, slide the f

6. Remove the drive cage (Drive cage on page 164).7. Remove the heat sink (Heat sink on page 157).8. Remove the system board (System board on page 171

12. Pull the antenna out of the clips on the front of the chassis (2), and then pull the antenna out of thehole it routes through (3).13. To remove th

14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antennato the chassis.15. Pull the antenna through the

Small Form Factor (SFF) rear panel components1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple)2RJ-45 Network Connector 8 DisplayPort M

Changing from desktop to tower configurationThe Ultra-slim Desktop can be used in a tower orientation with the tower stand included with thecomputer.1

Port coverDescription Spare part numberPort cover 588981-001An optional rear port cover is available for the computer.To install the port cover:1. Thr

8 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

●Enable or disable removable media boot ability.●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 8-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 8-2 Computer Setup—Stor

Table 8-2 Computer Setup—Storage (continued)Storage Options SATA EmulationAllows you to choose how the SATA controller and devices are accessed by th

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 8-3 Computer Setup—Sec

Table 8-3 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:●Embe

Table 8-3 Computer Setup—Security (continued)Master Boot RecordSecurityEnables/disables Master Boot Record (MBR) security.The MBR contains informatio

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to changewithout notice.Microsoft and Windows are

Ultra-slim Desktop (USDT) rear panel components1 Line-Out Connector for powered audio devices(green)6 VGA Monitor Connector2USB 2.0 Ports (black) 7

Table 8-3 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Table 8-3 Computer Setup—Security (continued)System Security(continued)OS management of Embedded Security Device (enable/disable) - This option allow

Table 8-3 Computer Setup—Security (continued)Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys.Default is HP Keys.

Table 8-4 Computer Setup—Power (continued)Hardware PowerManagementSATA Power Management – Enables or disables SATA bus and/or device power management

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 8-5 Computer Setup—Adv

Table 8-5 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Table 8-5 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

9 Troubleshooting withoutdiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices,hard drive, o

●If you recently installed new software, uninstall the software and see if the computer functionsproperly.●Boot the computer to the Safe Mode to see i

●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights areerror codes that will help you diagnose the pro

Tower (TWR)Small Form Factor (SFF)Serial number location9

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

Poor performance.Cause SolutionHard drive fragmented. Defragment hard drive.Program previously accessed did not release reserved memoryback to the sys

Computer powered off automatically and the Power LED flashes Red two times, once every second,followed by a two second pause, and the computer beeps t

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Power LED flashes Red four times, once every second, followed by a two second pause, and thecomputer beeps four times. (Beeps stop after fifth iterati

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identified).Cause SolutionThe device is attached to a SATA port that has been hidden inComputer Setup.Run the Computer Setup utility

Computer will not boot from hard drive.Cause SolutionHard Drive's “Emulation Type” is set to “None.” (somemodels)Run the Computer Setup utility a

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Ultra-slim Desktop (USDT)10 Chapter 1 Product features

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Solving display problemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Blank screen and the power LED flashes Red five times, once every second, followed by a two secondpause, and the computer beeps five times. (Beeps sto

Dim characters.Cause SolutionThe brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.Cables are

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

High pitched noise coming from inside a flat panel monitor.Cause SolutionBrightness and/or contrast settings are too high. Lower brightness and/or con

Solving audio problemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electricaloutlet.Pr

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

Solving keyboard and mouse problemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Mouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back of thecomputer.Shut down the com

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade ormemory modules were installed in the wrong location.1. Review th

Power LED flashes Red six times, once every second, followed by a two second pause, and the computerbeeps six times. (Beeps stop after fifth iteration

Table 9-2 Solving Network Problems (continued)Wake-on-LAN feature is not functioning.Cause SolutionS5 Wake on LAN is disabled (some models). Enable t

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Network controller stops working without apparent cause.Cause SolutionThe files containing the network drivers are corrupted. Reinstall the network dr

NOTE: The memory count will be affected by configurations with the Management Engine (ME)enabled. The ME uses 8MB of system memory in single channel m

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iterati

Solving CD-ROM and DVD problemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Veri

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Unable to connect to the Internet.Cause SolutionThe CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem andthe computer

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

10 POST error messagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST numeric codes and text messagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

We recommend that you register your computer with HP during operating system set up so you canreceive important software updates, facilitate support q

Control panel message Description Recommended action163-Time & Date Not Set Invalid time or date in configuration memory.RTC (real-time clock) bat

Control panel message Description Recommended action301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computerturned off.2. Check connec

Control panel message Description Recommended action514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or mayhave malfunctioned.1

Control panel message Description Recommended action1152-Serial Port B Address Conflict Detected Both external and internal serial ports areassigned t

Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloadMemory error during POST execution of theManagement E

Control panel message Description Recommended action2204-Inventory error during MEBx execution BIOS information passed to the MEBxresulted in a failur

Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch versionProvisioning file contained on the USB key isnot

Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard AttachedKeyboard failure while Network ServerMode enable

Activity Beeps Possible cause Recommended actionRed Power LED flashes twotimes, once every second,followed by a two secondpause. Beeps stop after fift

Activity Beeps Possible cause Recommended actionRed Power LED flashes fivetimes, once every second,followed by a two secondpause. Beeps stop after fif

3 Illustrated parts catalogThis chapter provides spare part information for all chassis.Tower (TWR) chassis spare partsComputer major components14 Cha

Activity Beeps Possible cause Recommended actionRed Power LED flashes tentimes, once every second,followed by a two secondpause. Beeps stop after fift

11 Password security and resettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

Resetting the password jumperCAUTION: If you enable the stringent security feature in Computer Setup and you forget the setuppassword or the power-on

10. Remove the access panel.11. Place the jumper on pins 1 and 2.12. Replace the access panel.13. Reconnect the external equipment and plug in the com

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

12 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all produc

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:a. First – a connected USB drive (to download the diagnostic

13 System backup and recoveryBacking up, restoring, and recovering in Windows 8Your computer includes tools provided by HP and Windows to help you saf

Creating recovery media and backupsRecovery after a system failure is only as good as your most recent backup.1. After you successfully set up the com

Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose themethod t

Item Description Spare part number(1) Front bezel For use in all countries and regions except China 732751-001 For use in China 732752-001(2) Acce

If Windows is responding, use these steps to start Refresh:1. On the Start screen, point to the far-right upper or lower corner of the screen to displ

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an

Recovery using Windows 8 operating system media (purchased separately)This recovery process requires Windows 8 operating system media, which can be or

Backing up, restoring, and recovering in Windows 7Your computer includes tools provided by HP and Windows to help you safeguard your informationand re

There are two types of recovery media. To determine which steps to follow for your computer:1. Click the Start button.2. Click All Programs.●If Securi

NOTE: You must use a USB flash drive with a capacity of at least 8 GB.1. Close all open programs.2. Insert the USB flash drive into a USB port on the

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:1. Select Start > All Programs > Productivity and Tool

To start System Restore:1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protecti

3. Turn on the computer.4. When Windows has loaded, click the Start button, click All Programs.is listed, follow the steps in System Recovery when Win

CAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or to a USB flash drive

CablesItem Description Spare part number(1) Front I/O assembly 732750-001(2) Power switch/LED assembly 732749-001(3) Drive power cable 732754-001 Har

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents andreformats the hard drive. All files that you have created and

A Battery replacementThe battery that comes with the computer provides power to the real-time clock. When replacing thebattery, use a battery equivale

6. Locate the battery and battery holder on the system board.NOTE: On some computer models, it may be necessary to remove an internal component togain

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch featureon the computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C SpecificationsTWR specificationsChassisHeightWidthDepth15.7 in6.7 in17.4 in39.9 cm17.0 cm44.2 cmApproximate Weight 20.5 lb 9.3 kgTemperature RangeOp

Rated Input Current 5.5A1This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirementsfo

USDT specificationsChassisHeightWidthDepth(depth will increase if the computer is equipped with a port security bracket)2.60 in9.90 in10.00 in6.6 cm25

IndexAAC adapter, USDTspare part number 29, 33access panellocked 199SFF removal and replacement95SFF spare part number 95SFF, spare part number 22,28T

Miscellaneous partsItem Description Spare part number(1) Fan sink (includes replacement thermal material) 727142-001(2) Solenoid lock 641498-001(3) Sp

Driver Recovery DVD,creating 263using for restore 267Driver Recovery media, Windows8260drivesSFF locations 110TWR cable connections 59TWR installation

SFF 2.5-inch hard drive 119SFF 3.5-inch hard drive 116SFF expansion card 103SFF media card reader 112SFF memory 100SFF slim optical drive 115TWR 2.5-i

hardware installation 220Internet access 232keyboard 218Media Card Reader 207memory 226monitor 209mouse 218network 222power 202printer 216processor 22

service considerations 40setup password 249SFFaccess panel, spare partnumber 22, 28disassembly preparation 94drive power cable, spare partnumber 23, 2

TWRaccess panel, spare partnumber 15, 21disassembly preparation 44drive power cable, spare partnumber 16, 21fan removal and replacement87fan sink remo

Windows 7 operating system DVDcreating 263using for restore 267Windows 7 operating systemmediacreating 263Windows 8backup and restore 255Driver Recove

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Item Description Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse

Misc boardsDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card, 1 G

Spare partnumberDescription643908-001 Chassis fan645330-001 Speaker (40 x 70 mm)646831-001 Hard drive power cable646832-001 SATA optical drive power c

Spare partnumberDescription719105-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD719106-001 1 TB, 10000 rpm hard drive719157-001 Blu-ray BD-RW S

Small Form Factor (SFF) chassis spare partsComputer major componentsItem Description Spare part number(1) Front bezel 732757-001(2) Access panel 73276

Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7

Miscellaneous partsItem Description Spare part number(1) Fan sink (includes replacement thermal material) 727150-001(2) Fan duct 727145-001(3) Speaker

Item Description Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse

Misc boardsDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card, 1 G

Spare partnumberDescription671613-001 Memory module, 4-GB, PC3-12800674317-001 Mouse, wireless, HP Elite674318-001 Mouse, USB, HP Elite674315-001 Mous

iv About This Book

Spare partnumberDescription724937-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive724938-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive727

Ultra-Slim Desktop (USDT) chassis spare partsComputer major componentsItem Description Spare part number(1) Access panel 732763-001(2) Front bezel 732

Item Description Spare part number 2-GB 689372-001 Processors (include replacement thermal material) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache)

Miscellaneous partsItem Description Spare part number(1) Heat sink for use with the processor (includes replacement thermal material) 587456-001 Heat

Item Description Spare part number USB powered speakers 636917-001 Mouse PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wir

Misc boardsDescription Spare part numberAMD Radeon HD 7650A 2GB MXM Graphics 708866-001HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001Sequential part n

Spare partnumberDescription689373-001 Memory module, 4-GB, PC3-12800689374-001 Memory module, 8-GB, PC3-12800689384-001 Speaker695915-001 HP WLAN 802.

4 Routine care, SATA driveguidelines, and disassemblypreparationThis chapter provides general service information for the computer. Adherence to the p

Generating staticThe following table shows that:●Different activities generate different amounts of static electricity.●Static electricity increases a

Personal grounding methods and equipmentUse the following equipment to prevent static electricity damage to equipment:●Wrist straps are flexible strap

Table of contents1 Product features ... 1

●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance●Static-dissipative table or floor mats with hard t

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys.●Visible debris underneath or between the

Tools and software RequirementsTo service the computer, you need the following:●Torx T-15 screwdriver●Torx T-15 screwdriver with small diameter shank

●If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drivewhile the computer is on or in standby mode.●Before h

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA1.5 Gb/s drives.Cu

5 Removal and replacementprocedures: Tower (TWR)Adherence to the procedures and precautions described in this chapter is essential for proper service.

Access panelDescription Spare part numberAccess panel 732748-001To access internal components, you must remove the access panel:1. Prepare the compute

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

Front bezelDescription Spare part numberFront bezel 732751-001Front bezel for use in China 732752-0011. Prepare the computer for disassembly (Preparat

Miscellaneous parts ... 17Mass storage devices ...

Bezel blanksDescription Spare part numberOptical drive 5.25-inch bezel blank 732770-001On some models, there are bezel blanks covering the 3.5-inch an

●To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold thebezel blank in place (1) and rotate the bezel blank back and t

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.NOTE: Single ch

3. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).NOTE: A memory module can be installed in only o

Expansion cardsDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card,

4. Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate theexpansion card retention latch open (2).5. Before

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each endand carefully rock it back and forth until the connectors

8. To install a new expansion card, slide the bracket on the end of the card down into the slot on theback of the chassis and press the card down firm

System board connectionsRefer to the following illustration and table to identify the system board connectors.No. System Board Connector System Board

SATA hard drive cables ... 43SATA data cable ..

No. System Board Connector System Board Label Color Component16 Battery BAT black Battery17 DIMM4 (Channel A) DIMM4 white Memory Module18 DIMM3 (Chann

DrivesDescription Spare part numberOptical drives DVD±RW drive 657958-001DVD-ROM drive 608394-001Blu-ray BD-RW SuperMulti XL Drive 719157-001Hard dri

2.5-inch hard drive bay, the second connector routed to the middle 3.5-inch hard drive bay, andthe third connector routed to the top 3.5-inch hard dri

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Removing a 5.25-inch driveNOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drivemay have been installed

4. If you are installing an optical drive, install four M3 metric guide screws (not provided) in thelower holes on each side of the drive.NOTE: When r

7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the systemboard.NOTE: Refer to System board connections on p

5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from thedrive bay (2).Drives65

Installing a 3.5-inch device1. Prepare the computer for disassembly (Preparation for disassembly on page 44).2. Remove the access panel (Access panel

6. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader tothe USB 3.0 connector on the system board labeled MED

Access panel ... 95Front bezel .

5. Push the green release lever on the right rear side of the drive toward the center of the drive (1),then slide the drive forward and out of the bay

d. Insert the second pin, and press the entire release latch firmly to fasten the latch securely tothe optical drive.5. Slide the optical drive throug

Removing a 3.5-inch or 2.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive sothat you c

4. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of thebay (2).5. Remove the four guide screws (two o

3. Install guide screws on the sides of the drive. 3.5-inch hard drives use standard 6-32 silver andblue isolation mounting screws. 2.5-inch hard driv

●You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracketsimilar to the example shown below.◦Slide the drive into

◦Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket(two on each side of the bracket).4. Slide the drive into the

5. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: The power cable for the hard drives is a three-headed cable that

Front I/O assemblyDescription Spare part numberFront I/O assembly 732750-0011. Prepare the computer for disassembly (Preparation for disassembly on pa

Power switch/LED assemblyDescription Spare part numberPower switch/LED assembly 732749-0011. Prepare the computer for disassembly (Preparation for dis

SODIMMs ... 147DDR3-SDRAM SODIMMs ...

5. Press down on the top of the assembly to disengage the tab that secures the assembly to thechassis.6. Rotate the assembly downward to remove it fro

Fan sinkDescription Spare part numberFan sink (includes replacement thermal material) 727142-001WARNING! To reduce risk of personal injury from hot su

4. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift thefan sink from atop the processor (2).CAUTION: Fan sin

ProcessorDescription Spare part numberIntel Core i7 processor (includes thermal material) 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001Intel Core i5 p

NOTE: After installing a new processor onto the system board, always update the system ROM toensure that the latest version of the BIOS is being used

Smart Cover Lock (solenoid lock)Description Spare part numberSolenoid lock 641498-001NOTE: The Smart Cover Lock is an optional feature included on som

3. From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamper-proof screw(s) that secure the Smart Cover Lock t

Place the lock up against the tab at the top of the installation location on the rear of the chassis. Fromthe outside of the chassis, line up the scre

Hood sensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for disassembly on page 44).2. Remo

FanDescription Spare part numberFan 727135-0011. Prepare the computer for disassembly (Preparation for disassembly on page 44).2. Remove the access pa