HP ProDesk 498 G3 Microtower PC Manuel d'utilisateur

Maintenance and Service GuideHP ProDesk 400 G3 MT Business PCHP ProDesk 480 G3 MT Business PCHP ProDesk 490 G3 MT Business PC

ProDesk 400Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the optical drive bay.1 Slim Optical Dr

The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted

“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,

Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Mouse does not respond to movement or is too slow.Cause Solution1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to dis

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause SolutionNOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed

Table 6-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,

Rear panel components1 Line-In Audio Connector (blue) 7 USB 3.0 Ports (blue)2 RJ-45 Network Connector 8 USB 2.0 Ports (black)3 Serial Connector 9 USB

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a

New network card will not boot.Cause SolutionNew network card may be defective or may not meet industry-standard specications.Install a working, indu

Out of memory error.Cause SolutionYou have run out of memory to run the application. Check the application documentation to determine the memory requi

System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a bootable CD in the drive.Boot order not correct. Run the C

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn o the computer and insert a thin metal rod into

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

ProDesk 480Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the optical drive bay.1 Slim Optical Dr

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

Rear panel components1 Line-In Audio Connector (blue) 7 Line-Out Connector for powered audio devices (green)2 USB 2.0 Ports with Wake from S4/S5 featu

4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download

10 System backup and recoveryBacking up, restoring, and recovering in Windows 8.1 or Windows 8Your computer includes tools provided by HP and Windows

Using Reset when the system is not respondingNOTE: You may be prompted by User Account Control for your permission or password when you perform certai

Recovery using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. Go to http://www.hp.com/

1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run syste

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immedi

ProDesk 490Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the optical drive bay.1 Slim Optical Dr

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

B Statement of VolatilityHP conrms that Intel-based business desktop systems contain DDR4 volatile memory (memory amount depends on the customer con

C SpecicationsChassisHeightWidthDepth13.98 in6.50 in14.10 in355 mm165 mm358 mmApproximate Weight 14.33 lb 6.50 kgTemperature RangeOperatingNonoperati

Current Leakage with Energy Ecient Power Supply <600uA / 230 VAC1This system utilizes an active power factor corrected power supply. This allows t

IndexAaccess panelillustrated 9locked 82removal 24administrator password 118antennasdisconnecting 47audible codes 116audio problems 94Bbackup and reco

expansion card 31memory 27optical drive 41Internet access problems 108Kkeyboardcleaning 18keyboard problems 97Mmedia card readerproblems 88memoryinsta

specicationscomputer 136static electricity 15system boardremoval and replacement 63SATA connectors 21system board connections 37, 38, 39System Recove

Rear panel components1 Line-In Audio Connector (blue) 7 Line-Out Connector for powered audio devices (green)2 USB 3.0 Ports (blue) 8 USB 3.0 Ports (bl

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

2 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Item Description 16-GB 8-GB 4-GB(4) Power supply 300W, Active PFC 300W, Energy Star 5.0 300W, standard 180W, Active PFC 180W, Energy Star 5.0

Misc partsItem Description(1) Speaker(2) Power switch(3) Fan sink (includes replacement thermal material)(4) Chassis fan(5) Front I/O assembly(6) SATA

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Item Description Broadcom BCM943228Z 802.11n Bluetooth Broadcom 802.11n, M.2 Bluetooth, Indonesia Intel 7265 802.11AC Bluetooth Intel 3165 802.11A

CablesDescriptionSATA data cable, 10 inch, two straight endsSATA data cable, 254 mmDisplayPort cableAdaptersPCIe to M.2, with full pro bracketHP Displ

DrivesDescriptionHard drives2 TB, 7200 rpm, 3.5 inch1 TB, hybrid SSD, 2.5-inch1 TB, 7200 rpm, 3.5 inch500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

●Some at ribbon cables come prefolded. Never change the folds on these cables.●Do not bend any cable sharply. A sharp bend can break the internal wir

4 Removal and replacement procedures: MicrotowerNOTE: HP continually improves and changes product parts. For complete and current information on suppo

Access panelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for disassembly on pa

Front bezelDescriptionFront bezel for use in all countries and regions except for the People’s Republic of ChinaFront bezel for use in the People’s Re

Optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optic

MemoryDescription16-GB, PC4-170008-GB, PC4-170004-GB, PC4-17000The computer comes with double data rate 3 synchronous dynamic random access memory (DD

Populating DIMM sockets (ProDesk 400 and ProDesk 480)There are two DIMM sockets on the system board, with one socket per channel. The sockets are labe

Populating DIMM sockets (ProDesk 490)There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIM

3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory module can be installed in only

Expansion cardsDescriptionNvidia GeForce GT730 DP PCIe x8 graphics card, 2 GBNvidia GeForce GT720 DP PCIe x8 graphics card, 2 GBAMD R9 350 2 GB graphi

iv Safety warning notice

4. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.5. Before i

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the ca

9. Press the expansion card retention latch against the back of the chassis (1) and slide it down (2) so that the tabs on the back of the latch slide

Description256 GB Solid-state Drive (SSD)256 GB Solid-state Drive (SSD), 3D NAND256 GB Solid-state Drive (SSD), 2280 PCIe, NVMe180 GB Solid-state Driv

●HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis behind the bezel (1). The mounting screws are requir

System board connections (ProDesk 400)Refer to the following illustration and table to identify the system board connectors for your model.No. System

System board connections (ProDesk 480)Refer to the following illustration and table to identify the system board connectors for your model.No. System

System board connections (ProDesk 490)Refer to the following illustration and table to identify the system board connectors for your model.No. System

Drive positionsNOTE: System board appearance may vary.1 9.5-mm slim optical drive bay2 3.5-inch internal hard drive bay3 2.5-inch internal hard drive

Removing a 9.5-mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Table of contents1 Product features ...

4. Align the small pin on the release latch with the small hole on the side of the drive and press the latch rmly onto the drive.5. Slide the optical

Removing a 3.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer

Installing a 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access pa

Removing a 2.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer

Installing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 23)2. Remove the access panel (Access pan

WLAN moduleWLAN modules can be installed using a PCI expansion card adapter. First install the WLAN module into the expansion card adapter, and then i

RTC batteryThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the ba

Type 2a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it

7. Reset the date and time, your passwords, and any special system setups using Computer Setup.8. Lock any security devices that were disengaged when

Card readerDescriptionCard reader, USB 3.0Card reader, USB 2.0The card reader is attached to the front of the chassis.1. Prepare the computer for disa

Tools and software Requirements ... 19Screws ...

Front I/O assembly1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access panel on page 24

6. From the front of the computer, remove the Torx T15 screw that secures the assembly to the chassis.7. Rotate the left side of the assembly away fro

Power switch assembly1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access panel on page

6. From the front, pull the power switch away from the chassis while threading the wire though the hole in the chassis.To reinstall the power switch a

Fan sinkDescriptionFan sink, standardFan sink, BFR/PVC freeWARNING! To reduce risk of personal injury from hot surfaces, allow the internal system com

ProcessorDescriptionIntel Core i7-6700 processorIntel Core i5-6600 processorIntel Core i5-6500 processorIntel Core i3-6320 processorIntel Core i3-6300

NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the

6. Slide the speaker to the right and remove it from the chassis (2).To replace the speaker, reverse the removal procedures.Speaker 59

FanIMPORTANT: System fan only ships with select models. Most models do NOT include a system fan. On models without a fan, Mylar covers the inside of t

Power supplyNOTE: System board appearance may vary.Description300W, Active PFC300W, Energy Star 5.0300W, standard180W, Active PFC180W, Energy Star 5.0

Processor ...

Power supply connectors connect to the drives as follows:●P3 connector: primary hard drive●P5 connector: primary optical drive●P4 connector: secondary

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

Sys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White Processor power SATA1 Light blue Optical DrivePROCESSOR Silver Processor S

HP ProDesk 480 G3 system board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White Processor power SATA0 Dark blue Hard

HP ProDesk 490 G3 system board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White Processor power PSWD Green Clear syst

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS version and updates ar

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Interpreting system validation diagnostic front panel LEDs and audible codes ... 1168 Password security an

Table 5-2 Computer Setup—Security (continued)●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you selec

Table 5-2 Computer Setup—Security (continued)Default is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable t

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Legacy Boot OrderSpecify the order in which legacy boot sources (such as a network

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology for Directed I/O (VTd) (Intel only)Controls virtualizatio

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Serial port B●SATA0●SATA1●SATA2●Front USB ports●Rear USB ports●Media card readerRe

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)S0 (On) = Solid white LED.S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

1 Product featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause Solution3. Make sure the processor heat sink is installed properly.Hard drive is full. Transfer data from the hard drive to cre

Computer powered o automatically and the Power LED ashes red four times and then white two times.Cause SolutionProcessor thermal protection activate

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the

Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop