HP DL360 - ProLiant - G3 Guide d'installation télécharger pdf (Page 87)

Troubleshooting

D-4 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide

HP CONFIDENTIAL

Writer: Richard O. Heath File Name: i-appd Troubleshooting.doc

Codename: Ertl Part Number: 293974-001 Last Saved On: 10/11/02 11:23 AM

Diagnosis Steps

If the server does not power up, or powers up but does not complete POST, answer

the questions in Table D-1 to determine appropriate actions based on the symptoms

observed. According to the answers provided, another table in this appendix will be

referenced, which will outline possible reasons for the problem, options available to

assist in diagnosis, possible solutions, and list references to other sources of

information.

Table D-1: Diagnosis Steps

Question The Next Step

Question 1: Is the front panel

Power-On/Standby LED on

(illuminated solid green or flashing)?

If no, go to Table D-2, and then

continue to Question 2 if the

problem is not solved.

If yes, continue to Question 4.

Question 2: Is the front panel

Internal Health LED red?

If no, go to Table D-2, and then

continue to Question 3 if the

problem is not solved.

If yes, continue to Question 4.

Question 3: Are any system board

LEDs showing a failure or error

condition?

Refer to Appendix E, “LEDs,

Switches, and Jumpers,” for the

location and status information of all

system board LEDs.

If no, go to Question 4.

If yes:

1. Reseat the applicable

component, and then restart

the server.

2. If reseating does not fix the

problem, replace the

component with a known

working component, and then

restart the server.

Contact an HP authorized

service technician if steps 1

and 2 do not fix the problem.

continued

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