HP Xw6400 - Workstation - 4 GB RAM Spécifications

HP xw6400 Workstation Service and TechnicalReference Guide

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6. For a SAS hard drive, attach a SAS-to-SATA cable adapter to the connector on the hard drive.Figure 4-42 Attaching the SAS-to-SATA cable adapter7.

CPU heatsink Removing the CPU heatsinkNOTE: The following illustrated CPU heatsink is typical of what you might have in your workstation.Be aware tha

4. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink andprocessor by rotating the heatsink back and forth. T

4. Place the CPU heatsink on top of the processor and align the four mounting screws with theholes 1 in the system board.NOTE: If both CPU heatsinks w

6. Connect the CPU heatsink fan connector to the system board 1.Figure 4-48 Connect CPU heatsink fan cable to system boardProcessor Removing the pro

3. Pull the processor straight out of the socket.Figure 4-50 Lifting the processor out of the socketCAUTION: To avoid bending the socket pins, keep t

3. Align the triangle on the top of the processor with the triangle on the corner of the processor socketand install the processor into the socket. En

4. Lift the system board out 2 of the chassis, being careful not to damage the cables and rear panelconnectors.Figure 4-52 Removing the system boardR

98 Chapter 4 Removal and replacement procedures ENWW

5 System diagnostics andtroubleshootingThis chapter discusses the tools available for diagnosing and troubleshooting system issues.●E-Support on page

1 Product overviewThis chapter presents an overview of the hardware components of the HP xw6400 Workstation.●Product features on page 2●Product specif

Troubleshooting checklistBefore running any of the diagnostic utilities, use the following checklist to find possible solutions forworkstation or soft

Key features and benefitsHP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating thehardware issues.In add

6. Set the CD-ROM Drive to the top of the boot order. To do this, select CD-ROM, press the Enterkey, and use the up arrow to move it to the top of the

System—Shows product type, processor type and speed, coprocessor information, and informationabout all ROMs in the computer.Test tabThe Insight Diagno

The Status page also shows:●The devices being tested●The tests that are running●The overall Test time●The individual Test times●The condition status o

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionORPress the power button. If HDD LED does not illuminate, then:1. Verify

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionBlinks red 5 times, once persecond, then 2-second pause,5 beepsPre-video

Problem Cause Possible SolutionWorkstation appears to pauseperiodically.Network driver is loaded and nonetwork connection isestablished.Establish a ne

Solving power supply problemsTesting power supplyBefore replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power su

Problem Cause SolutionWorkstation powered offautomatically and the Power LEDflashes red 2 times, once everysecond, followed by a 2-secondpause.Process

Product featuresComponent viewThe following image shows a typical HP xw6400 workstation. Drive configurations can vary.For complete and current inform

Problem Cause SolutionDiskette is write-protected. Use another diskette or remove the write protection.Writing to the wrong drive. Verify the drive le

Problem Cause SolutionOr, run DPS Self-test if the drive drive is detected by theBIOS.Disk transaction problem. The directory structure is bad,or ther

Solving display problems Table 5-7 Display problemsProblem Cause SolutionBlank screen (no video). The cable connections are notcorrect.Verify the cab

Problem Cause SolutionBlurry video or requestedresolution cannot be set.If the graphics controller wasupgraded, the correct videodrivers might not be

Problem Cause SolutionDigital CD audio isnot enabled.Enable digital CD audio:1. From the Control Panel, select System.2. On the Hardware tab, click th

Problem Cause SolutionDIR C:\> [printer port]where [printer port] is the address of the printerbeing used. If the printer works, reload the printer

Problem Cause SolutionWorkstation is in Standbymode.Press the power button to resume from Standby mode.Mouse will only move vertically orhorizontally,

automatically recognize the device and configure the workstation. If you install a non-PnP device, youmust reconfigure the workstation after completin

Table 5-13 Network problemsProblem Cause SolutionWake-on-LAN feature is notfunctioning.Wake-on-LAN is not enabled. Use the Network control applicati

Problem Cause SolutionThe cable is not securelyconnected.Be sure that both ends of the cable are securely attachedto the correct devices.The network c

Front panel components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary.Figure 1-2 Front panel componentsTab

Solving processor problems Table 5-15 Processor problemsProblem Cause SolutionPoor performance is experienced. Processor is hot. 1. Be sure the airfl

Problem Cause SolutionWindows does not detect theCD-ROM or DVD-ROM drive.1. Use Device Manager to remove or uninstall thedevice in question.2. Restart

Problem Cause Solution6. Right-click the COM port your modem uses, thenclick Properties.7. Under Device status, verify that the modem is workingproper

Error classesThere are two major classes of errors—fatal and non-fatal.All fatal errors generate error 922-Fatal error on (subsystem is identified)Non

Screen message Probable cause Recommended action1. Flash the ROM if needed.2. If an expansion card was recently added, removeit and see if the problem

Screen message Probable cause Recommended action3. Verify proper memory module type.4. Remove and replace memory modules one at atime to isolate fault

Screen message Probable cause Recommended action3. Replace keyboard.4. Replace system board.401—Parallel Port 1 AddressAssignment ConflictIRQ address

Screen message Probable cause Recommended action605—Diskette Drive TypeErrorMismatch in drive type. 1. Run Computer Setup (F10 Setup).2. Disconnect an

Screen message Probable cause Recommended action1152—Serial Port 2 AddressConflict DetectedBoth external and internal serial portsare assigned to COM2

Screen message Probable cause Recommended action1785—Multibay incorrectlyinstalledNo other IDE device may be attachedto the same IDE controller.Attach

Rear panel components Figure 1-3 Rear panel componentsTable 1-3 Rear panel componentsItem Symbol Description Item Symbol Description1 Universal c

Screen message Probable cause Recommended action1998—Master Boot Recordhas been lostThe previously saved copy of the MBRhas been corrupted.Run Compute

A Appendix A — SAS devicesSupported SAS RAID configurationsThe following RAID configurations are supported on the HP xw6400 Workstation.NOTE: This se

4. Press Enter to go to the RAID Properties screen.5. In the RAID Properties screen, use the arrow keys to select the first disk for the IS volume. Th

●Use the arrow keys to select the next disk for the IM volume. Select Yes as the value for theArray Disk column.If partitions are defined on this disk

To configure a mirrored volume with three to six disks, or three to five disks with an optional hotspare disk:●In the RAID Properties screen, use the

B Appendix B — SATA devicesThis appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utilityto set up and manage SA

15. Use the arrows on your keyboard to highlight File>Save Changes and Exit, and press Enter.16. Press F10 when prompted.Creating RAID volumesUse t

5. Use the up and down arrow keys and Space to mark individual physical disks to be reset.6. Press Enter to complete the selection.7. When prompted, p

138 Appendix B Appendix B — SATA devices ENWW

C Appendix C — Connector pinsConnector pin descriptionsEthernet connector Pin Signal1 2 3 4 (+)TransmitData (-)TransmitData (+)ReceiveDataUnused5 6 7

service for assistance. Systems preinstalled with Microsoft® Windows® XP also have a certificate ofauthentication (COA) label 2.Figure 1-4 Serial num

USB connector Pin Signal 1 2 3 4 +5 VDC -Data + DataGroundIEEE 1394 connector Pin Signal1 power2 gnd3 tpb-4 tpb+5 tpa-6 tpa+Microphone connector (1

SATA connectorPin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3.3-V power P8 5-V powerS2* A+ P2 3.3-V power

SAS connectorSegment Pin Backplane receptacle Plug and cablereceptaclesSecondary signal segmentS8 SIGNAL GROUNDS9TS+ RS+S10 TS- RS-S11 SIGNAL GROUNDS1

VGA connector Pin Signal Pin Signal Pin Signal 123Red AnalogGreen AnalogBlue Analog678GNDGNDGND111213Monitor IDDDC Serial DataHorizontal Syn

ATA/ATAPI (IDE) standard drive cable connectorPin Signal Pin Signal Pin Signal1 2 34 5Reset GroundDD7 DD8 DD615 1617 1819DD1 DD14 DD0DD15 Gr

8-Pin power (for CPUs and memory) Pin Color Signal58411 BLK GND2 BLK GND3 BLK GND4 BLK GND5 WHT +12VCPU0WHT +12VCPU0 RSENSE6 WHT +12VCPU07 WHTwithst

Mouse connector Pin Signal 1 2 3 DataUnusedGround4 5 6 +5VDCClockUnused 146 Appendix C Appendix C — Connector pins ENWW

D Appendix D — System boarddesignatorsThis appendix lists the system board designators for this system.Designator Silkscreen ComponentMH02-03, MH06-09

Designator Silkscreen ComponentP5 CONTROL PANEL Main power/HDD LED/internal speakerconnectorP70 CPUFAN1 Primary CPU fan headerP71 CPU2FAN Secondary CP

E Appendix E — Routine careGeneral cleaning safety precautions ●Never use solvents or flammable solutions to clean the workstation.●Never immerse any

Product specifications The following table lists the physical dimensions for the HP xw6400 Workstation.Table 1-4 Physical characteristicsCharacterist

●For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol willevaporate quickly and not leave a residue.●After c

ENWW Cleaning the mouse 151

152 Appendix E Appendix E — Routine care ENWW

F Appendix F — Additional passwordsecurity and resetting CMOSThis workstation supports the following security password features, which can be establis

NOTE: The password jumper is green so that it can be easily identified. For assistance locatingthe password jumper and other system board components,

6. Reconnect any external devices.7. Plug in and power on the workstation.NOTE: The workstation passwords and any special configurations along with th

156 Appendix F Appendix F — Additional password security and resetting CMOS ENWW

G Appendix G — Quick troubleshootingflowchartsThis appendix presents some quick troubleshooting flowcharts for the following issues:●Initial troublesh

Initial troubleshooting158 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No powerNo power, part 1ENWW No power 159

Voltage Minimum Maximum12 VCPU0 11.5 V 12.6 V12 VCPU1 11.5 V 12.6 V12 V-A 11.5 V 12.6 V12 V-D 11.5 V 12.6 VV12N –10.9 V –13.2 V5.08 VSB 4.8 V 5.25 VTa

No power, part 2160 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No power, part 3ENWW No power 161

No videoNo video, part 1162 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No video, part 2ENWW No video 163

No video, part 3164 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Error messagesError messages, part 1ENWW Error messages 165

Error messages, part 2166 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Error messages, part 3ENWW Error messages 167

No operating system loading168 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from hard driveNo operating system loading from hard drive, part 1ENWW No operating system loading from hard drive 169

Power supply specificationsTable 1-8 Power supply specificationsItem DescriptionPower supply 575 W custom power supply (wide ranging, active PFC)Oper

No operating system loading from hard drive, part 2170 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from hard drive, part 3ENWW No operating system loading from hard drive 171

No operating system loading from diskette drive172 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from CD-ROM driveENWW No operating system loading from CD-ROM drive 173

No operating system loading from network174 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Non-functioning deviceENWW Non-functioning device 175

176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

H Appendix H — PCI bus layoutPCI bus layout and device listThe following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed b

Bus# Dev# Fn# Device#0 6 0 Port 6, slave port of port 40 7 0 Port 7, slave port of port 40 8 0 Crystal beach DMA controller (unused, hidden)0 9 0 Adva

Bus# Dev# Fn# Device#P(30) 2 0 PCI Express downstream port E3 (secondary bus: S, internal, notused)31 0 0 Broadcom LOM (NIC)32 0 x Slot 4 (PCI Express

115 VAC 230 VAC 100 VACLAN enabledLAN disabled LAN enabled LAN disabled LAN enabled LAN disabledWindows Busy Typ (S0) 244 W 238 W 245 WWindows Busy Ma

180 Appendix H Appendix H — PCI bus layout ENWW

I Appendix I— Configuring SATA andPATA optical disk drivesThis section provides information on the sequence in which the workstation detects and assig

182 Appendix I Appendix I— Configuring SATA and PATA optical disk drives ENWW

Copyright Information© 2008 Copyright Hewlett-PackardDevelopment Company, L.P.WarrantyHewlett-Packard Company shall not be liablefor technical or edit

80Plus power supplyThe 80Plus power supply provides reliable power to a workstation that is configured with high wattagedevices. The following section

Current Minimum Operating Continuous Maximum12 V-B 0 A 3.1 A 15.5 A 18.8 AV12N 0 A 0 A 0.2 A 0.3 A5.08 VSB 0 A 0 A 2.1 A .32 AWARNING! Do not exceed 1

●Graphics (FX1500)●Hard drives (2 x 80 GB SATA●Optical drive (1)●Diskette (1)●One monitor, powered separatelyTable 1-15 Energy consumption 115 VAC 2

Resetting the power supply If an overload triggers the power supply overload protection, all power is immediately disconnected. Toreset the power supp

Slot Slot type Slot power(maximum)5 PCI (32–bit, 33–MHz) 10 W*6 PCI (32–bit, 33–MHz) 10 W** In addition to these slot power specifications, the overal

NOTE: Using the ENERGY STAR Save Monitor feature with non-ENERGY STAR-compliant monitorsmight cause video distortion when the Energy Save timeout occ

16 Chapter 1 Product overview ENWW

2 Installing or restoring the operatingsystemThis chapter describes the installation and restoration of the operating system.●Installing the operating

Installing or upgrading device driversTo install hardware devices after the operating system installation is completed, the appropriate devicedrivers

Installing the operating system with the HP driver CD contents1. Boot your workstation from the Red Hat box set Binary CD 1.2. Insert the Linux operat

Table of contents1 Product overviewProduct features ...

HP softwareThe following HP software may be installed on your workstation depending on the operating system andoptions:●Computer Setup (F10) Utilities

1. Boot the workstation.2. Press the F11 key when prompted on the boot splash screen to enter the Recovery Manager.3. Follow the prompts to restore th

CAUTION: Backup your data before you attempt any operating system restore. All data on theWindows partition will be deleted when you restore using the

Restoring from the HP Backup and Recovery Manager restore point CD orDVDsThe HP Backup and Recovery Manager (HPBR) restore point can be burned to CD o

24 Chapter 2 Installing or restoring the operating system ENWW

3 System managementThis section describes the various tools and utilities that allow for the system management of theworkstation.●Computer Setup (F10)

●Enable power-on password prompting during system restarts (warm boots) and power-on.●Secure the integrated I/O functionality, including the serial, U

3. Select your language from the list and press the Enter key. In the Computer Setup (F10) Utilitymenu, five headings are displayed: File, Storage, Se

Heading Option DescriptionDefault Setup Save Current Settings as DefaultStores the current F10 Setup configuration into the physical ROM as the defaul

Heading Option Description StorageOptionsRemovable Media BootEnable or disables ability to boot the system from removable media. Legacy Diskette W

Verifying hardware compatibility ... 19Installing the Linux operating system ...

Heading Option Descriptioncompletes, a list of bootable devices is displayed. Use the arrow keys to select the preferredbootable device and press Ente

Heading Option DescriptionNOTE: A setup password must be set to enable the Embedded Security Device and to accessany security features associated with

Heading Option DescriptionAllows the PS2 mouse to wake from ACPI S3. PS2 keyboards are always enabled. (Disabling thismeans that nudging the mouse wil

Heading Option DescriptionEnabling this feature displays F10=Setup during POST. Disabling this feature prevents the textfrom being displayed, but pres

Heading Option DescriptionEnables PCI VGA Palette Snooping. This option is kept for compatibility purposes. MCH Error HandlingSets which signal to us

Desktop managementHP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy)provides standards-based solutions for m

HP and Altiris have partnered to provide tools designed to make the task of corporate PC deploymentand management easier and less time-consuming, ulti

◦Remote problem resolution◦Client disaster recovery●Software and operations management◦Ongoing desktop management◦HP system software deployment◦Applic

overwritten. This is important to ensure the operating integrity of the workstation. Should you need orwant to upgrade the ROM, you can:●Order an upgr

If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart theworkstation.If a setup password has been established, t

HP support website ... 41Building blocks and partners ...

3. If you are using a diskette or other storage device, insert it now. If not, proceed.4. Click File>Replicated Setup>Save to Removable Media. F

Dual-State Power ButtonWith ACPI enabled, the power button can function either as an on/off switch or as a button. The featuredoes not completely turn

Asset tracking and securityAsset tracking features incorporated into the workstation provide key asset tracking data that can bemanaged using HP Syste

Feature Purpose How it is establishedAccess Panel Key Lock(Standard)Prevents the removal of the access panel andall internal components, including opt

Establishing a power-on password using workstation setupEstablishing a power-on password through the Computer Setup (F10) Utility prevents access to t

NOTE: Type carefully. For security reasons, the characters you enter do not appear on the screen.If you enter the password incorrectly, a broken key i

Table 3-4 National keyboard delimiter charactersLanguage Delimiter Language Delimiter Language DelimiterArabic / Greek - Russian /Belgian = Hebrew .

Setting the hood sensor protection level 1. Power on or restart the workstation.2. As soon as the workstation is powered on, press and hold the F10 ke

Using the FailSafe keyIf you enable the optional hood lock (Smart cover lock) and cannot enter your password to disable thelock, you will need a FailS

Fault notification and recoveryFault notification and recovery features combine innovative hardware and software technology toprevent the loss of crit

Cables and connectors ... 55Hard drives ...

50 Chapter 3 System management ENWW

4 Removal and replacement proceduresThis chapter describes removal and replacement procedures of most internal components.●Service considerations on p

CAUTION: Observe the following cautions when removing or replacing a processor:— Installing a processor incorrectly can damage the system board. Have

Table 4-1 Static electricity Relative humidityEvent55% 40% 10%Walking across carpetWalking across vinyl floorMotions of bench worker7,500 V3,000 V40

Grounding the work areaTo prevent static damage at the work area:●Cover the work surface with approved static-dissipative material. Provide a wrist st

ScrewsThe screws used in the workstation are not interchangeable. They might have standard or metric threadsand might be of different lengths. If an i

Customer Self-RepairCustomer Self-Repair enables you to obtain replacement parts and install them yourself on yourworkstation. The following table ind

28 Memory Mandatory29 RAID card MandatoryPredisassembly proceduresPerform the following steps before servicing the workstation:1. Close any open softw

5 Auxiliary power 17 Password jumper 29 PCI Express x8 (4)*6 Processor 1 18 Crisis recovery jumper 30 PCI Express x167 Processor 1 fan 19 Front chassi

System board architecture The following image shows the HP xw6400 Workstation block diagram.Figure 4-2 System board block diagramRemoval and replacem

Replacing a hard drive ... 88Removing a hard drive ...

Locks (Security lock(optional) on page 61)Side access panel (Side access panelon page 63) Hood sensor (Hood sensor(Smart cover sensor)on page 66)

CPU heatsink (Removingthe CPU heatsinkon page 91)Processor (Removing theprocessor on page 94)System board (Systemboard on page 96)Security lock (optio

Cable lock (optional)If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it andpull it out of the cabl

2. Remove the screw attaching the lock to the chassis.Side access panel Before accessing the internal components of the workstation, the side access

3. Pull up on the handle 1 and lift off the cover 2.Figure 4-5 Opening the side access panelTo replace the side access panel, align the bottom groove

Bezel blanks To remove the bezel blanks:1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the frontbezel (Front B

3. Push the top cover toward the rear of the chassis and lift the cover up 2.Figure 4-8 Removing the Top CoverHood sensor (Smart cover sensor)To remo

Hood lock (Smart cover lock) (optional)To remove the hood lock:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the

5. Separate the bracket 4 from the front panel I/O device assembly.Figure 4-11 Removing the front panel I/O device assembly6. Slide the front panel c

6. Slide the power button assembly out from the front of the chassis.Figure 4-12 Removing the power buttonTo replace the power button, reverse the pr

Solving front panel component problems ... 116Solving hardware installation probl

To remove the memory fan:1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the sideaccess panel (Side access panel

System fan assemblyTo remove the system fan assembly:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess

4. Remove the four screws 1 from the back panel.5. Slide the power supply toward the front 2 and lift up 3 to remove it from the chassis.Figure 4-17

3. Lift the DIMM straight up 2 and remove it from the unit.Figure 4-18 Removing the DIMMNOTE: DIMMs and the DIMM sockets are keyed for proper install

The BIOS generates warnings/errors on invalid memory configurations.●If there is no way to obtain a valid memory configuration by disabling some of th

PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping.Removing PCI retainer1. Disconnect pow

2. Attach the PCI retainer. For short PCI cards, attach the hooks of the support arm 1 under the slotson the rear of the chassis, and rotate the card

PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidthcommunication path with a small number of connections

5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snapsdown from the rear panel of the chassis.Figure 4-25

5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snapsdown from the rear panel of the chassis.Figure 4-26

Appendix G Appendix G — Quick troubleshooting flowchartsInitial troubleshooting ...

4. Lower the PCI 3 card into the chassis. Verify that the keyed components of the card align with thesocket.5. Close the PCI retention clamp 4 by rota

5. Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two greensnaps down from the rear panel of the chassis.6. If inst

3. Release the two card guide latches 2 (only one illustrated). Pivot the card guide toward the systemboard 3, and lift it out of the chassis 4.Figure

Battery The battery that comes with the workstation provides power to the real-time clock and has a minimumlifetime of about three years.WARNING! Th

Figure 4-32 Identifying the correct power connections for a typical configurationOptical drive Your workstation might have an IDE or SATA optical dr

3. Lift the green drive-lock release lever 1 and gently slide the drive 2 out of the chassis.Figure 4-34 Removing the optical drive from the chassisT

Replacing optical drive data cable1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess panel (Side access

3. While lifting the green drive-lock release lever 1, slide the drive forward 2 out of the chassis.Figure 4-37 Removing the diskette drive from the

Hard drive Replacing a hard driveFor more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATADevices.”Removing a h

3. Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes and snap therails into place.CAUTION: Do not damage the P