Hp Photosmart 385 Compact Photo Printer Manuel d'utilisateur Page 51
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6
Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This section
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
● Printer hardware problems
● Printing problems
● Bluetooth printing problems
● Error messages
For troubleshooting information about using the printer software and printing from a
computer, see the onscreen HP Photosmart Printer Help. For information about
viewing the onscreen Printer Help, see Welcome.
Printer hardware problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Note If you want to connect the printer to a computer, HP recommends using
a USB cable of less than 3 meters (10 feet) in length to minimize injected noise
due to potentially high electromagnetic fields.
The On light is flashing green but the printer is not printing.
Solution
● If the printer is turned on, it is busy processing information. Wait for it to finish.
● If the printer is turned off, and the optional HP Photosmart Internal Battery is
installed, the battery is charging.
The On light is flashing red.
Cause The printer requires attention. Try the following solutions.
Solution
● Check the printer screen for instructions. If you have a digital camera
connected to the printer, check the camera screen for instructions. If the
printer is connected to a computer, check the computer monitor for
instructions.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
HP Photosmart 380 series User's Guide 45
- Language 1
- (out-of-warranty) 2
- HP Photosmart 380 series 3
- Contents 7
- 2 HP Photosmart 380 series 8
- Finding more information 9
- Printer parts 10
- Inside front of printer 11
- Rear of printer 11
- Indicator lights 12
- Control panel 13
- Idle screen 14
- Select Photos screen 14
- Available accessories 15
- Printer menu 16
- Chapter 1 18
- 12 HP Photosmart 380 series 18
- 14 HP Photosmart 380 series 20
- Getting ready to print 21
- Inserting print cartridges 22
- Chapter 2 24
- 18 HP Photosmart 380 series 24
- Inserting memory cards 25
- 20 HP Photosmart 380 series 26
- Removing a memory card 27
- 22 HP Photosmart 380 series 28
- Printing without a computer 29
- to change back to 30
- Chapter 3 30
- (continued) 30
- 24 HP Photosmart 380 series 30
- Selecting photos to print 31
- 26 HP Photosmart 380 series 32
- Getting creative 34
- To try this... Do this 35
- Crop a photo 35
- Press Zoom 35
- 30 HP Photosmart 380 series 36
- Printing your photos 37
- 32 HP Photosmart 380 series 38
- 34 HP Photosmart 380 series 40
- Getting connected 41
- Chapter 4 42
- 36 HP Photosmart 380 series 42
- 38 HP Photosmart 380 series 44
- Maintaining and transporting 45
- Printing a test page 46
- Aligning the print cartridge 46
- Storing the printer 47
- Transporting the printer 48
- Chapter 5 50
- 44 HP Photosmart 380 series 50
- Troubleshooting 51
- Chapter 6 52
- 46 HP Photosmart 380 series 52
- Printing problems 54
- 50 HP Photosmart 380 series 56
- Bluetooth printing problems 57
- 52 HP Photosmart 380 series 58
- Error messages 59
- 54 HP Photosmart 380 series 60
- 56 HP Photosmart 380 series 62
- Specifications 63
- Chapter 7 64
- 58 HP Photosmart 380 series 64
- Category Specifications 66
- V AC (± 10%) 50/60 Hz (±3 Hz) 66
- HP Customer Care 67
- Additional warranty options 68
- Installing the software 69
- Appendix B 72
- 66 HP Photosmart 380 series 72
- 68 HP Photosmart 380 series 74
- Regulatory notices 75
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