HP Professional 1000 Guide de l'utilisateur télécharger pdf (Page 19)

Troubleshooting

• Color scans create larger files than do black and white scans.

• Most scanning applications allow users to control the compression used for output

files. Refer to the documentation for the scanning application for more information.

Scanner buttons are not working correctly

After each step, press a button to see if it is working correctly. If the problem persists,

proceed with the next step.

1. A cable might be loose. Ensure that the USB cable is securely connected.

2. The HP Scanjet 1000 scanner driver might not have installed. If so, use the HP

Scanjet Software CD to install HP Scanjet 1000 scanner driver to enable the

buttons.

3. Disconnect the USB cable, wait 30 seconds, and then reconnect the USB cable.

4. Restart your computer.

5. If the problem persists, the buttons might be disabled outside of the HP scanner

driver. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras (In Windows 7, the

Devices and Printers tool), and then select your scanner model from the list.

b. Display the scanner properties:

y Windows 2000: Click Properties.

y Windows XP and Vista: Right-click your scanner model, and then click

Properties.

c. Examine the buttons setting for your scanner:

• Windows 2000: Ensure that the Disable Device Events option is not

selected.

• Windows XP, Vista, and 7: Ensure the Take No Action option is not

selected.

d. Make sure that the application selected for the scan button is installed and

functioning on your system.

See also

HP Scanjet 1000 scanner driver

Scanner paper path problems

y Paper jamming, skewing, misfeeds

y Scanning fragile originals

y Paper does not feed successfully

y The scanned image has streaks or scratches

y An item loaded in the scanner jams repeatedly

y Clear jams from the scanner

Paper jamming, skewing, misfeeds

y If the page looks skewed as they feed into the scanner paper path, check the

resulting scanned image in the software to ensure that it is not skewed.

y The page might not be placed correctly. Straighten the page and center the page.

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HP Professional 1000 Guide de l'utilisateur Page 19