HP Deskpro EP DT 6700 Informations techniques

Service ReferenceGuide 1st Quarter, 2002

Service Reference Guide 1–11Installing the Operating SystemDepending on the model, Microsoft Windows 98, Microsoft Windows 2000 Professional,Microsoft

Service Reference Guide 8–9Removal and Replacement Procedures Drives8.1.4 MicrotowerDrive Removal1. Prepare the computer for disassembly.2. Remove bot

8–10 Service Reference GuideRemoval and Replacement Procedures Drives8.1.5 Ultra-Slim DesktopDrive Removal1. Prepare the computer for disassembly.2. R

Service Reference Guide 9–19Removal and Replacement ProceduresChassisFor an overview of the different chassis discussed in this chapter, refer to Chap

9–2 Service Reference GuideRemoval and Replacement Procedures Chassis9.1.1 Access Panel Models1. Prepare the computer for disassembly.2. Loosen the th

Service Reference Guide 9–3Removal and Replacement Procedures Chassis9.1.2 iPAQ Access PanelsOuter Access Panel1. Prepare the computer for disassembly

9–4 Service Reference GuideRemoval and Replacement Procedures ChassisInner Access Panel1. Prepare the computer for disassembly.2. Remove the right acc

Service Reference Guide 9–5Removal and Replacement Procedures Chassis9.1.3 Computer Cover ModelsRemoval Using Buttons1. Prepare the computer for disas

9–6 Service Reference GuideRemoval and Replacement Procedures Chassis9.2 Front Bezel and Related Components9.2.1 Front Bezel Removal - TabsFront bezel

Service Reference Guide 9–7Removal and Replacement Procedures ChassisUltra-Slim Desktop shown✎When replacing the front bezel on the DT and MT chassis,

9–8 Service Reference GuideRemoval and Replacement Procedures Chassis9.2.2 Front Bezel Removal - ScrewsFront bezels may be attached to computer covers

1–2 Service Reference GuideInstalling the Operating System1.2 Microsoft Windows NT Workstation 4.0 orWindows 2000 ProfessionalThe first time the compu

Service Reference Guide 9–9Removal and Replacement Procedures Chassis9.2.3 iPAQ Front and Top BezelsFront Bezel1. Prepare the computer for disassembly

9–10 Service Reference GuideRemoval and Replacement Procedures ChassisTop Bezel1. Prepare the computer for disassembly.2. Remove the right access pane

Service Reference Guide 9–11Removal and Replacement Procedures ChassisSpeaker Grill1. Prepare the computer for disassembly.2. Eject the drive from the

9–12 Service Reference GuideRemoval and Replacement Procedures Chassis9.2.4 Subpanel and Bezel Blanks—CMTThe subpanel and bezel blanks must be removed

Service Reference Guide 9–13Removal and Replacement Procedures Chassis9.2.5 CMT Front Bezel AssemblyFront Bezel1. Prepare the computer for disassembly

9–14 Service Reference GuideRemoval and Replacement Procedures ChassisUSB Panel1. Prepare the computer for disassembly.2. Remove the access panel.3. R

Service Reference Guide 9–15Removal and Replacement Procedures ChassisFront Bezel USB/Audio Card—CMT and DT1. Prepare the computer for disassembly.2.

9–16 Service Reference GuideRemoval and Replacement Procedures Chassis9.3 Front Trim/Panel Plate9.3.1 Small Form Factor, SFF, T1The Small Form Factor

Service Reference Guide 9–17Removal and Replacement Procedures Chassis9.3.2 Ultra-Slim Desktop1. Prepare the computer for disassembly.2. Remove the co

9–18 Service Reference GuideRemoval and Replacement Procedures Chassis9.4 Power Switches9.4.1 Convertible Minitower1. Prepare the computer for disasse

Service Reference Guide 1–3Installing the Operating System1.2.1 Installing or Upgrading Device DriversTo install hardware devices such as a printer, a

Service Reference Guide 9–19Removal and Replacement Procedures Chassis9.4.2 Desktop1. Prepare the computer for disassembly.2. Remove the computer cove

9–20 Service Reference GuideRemoval and Replacement Procedures Chassis7. To remove the power switch cable, squeeze the retainers 1 on the switch to re

Service Reference Guide 9–21Removal and Replacement Procedures Chassis9.4.3 Microtower1. Prepare the computer for disassembly.2. Remove the access pan

9–22 Service Reference GuideRemoval and Replacement Procedures Chassis9.4.4 Ultra-Slim Desktop1. Prepare the computer for disassembly.2. Remove the ac

Service Reference Guide 9–23Removal and Replacement Procedures Chassis9.5 Speaker9.5.1 Standard Speaker1. Prepare the computer for disassembly.2. Remo

9–24 Service Reference GuideRemoval and Replacement Procedures Chassis9.5.2 Small Form Factor Speaker1. Prepare the computer for disassembly.2. Remove

Service Reference Guide 9–25Removal and Replacement Procedures Chassis9.5.3 iPAQ Speaker1. Prepare the computer for disassembly.2. Remove both the lef

9–26 Service Reference GuideRemoval and Replacement Procedures Chassis9.5.4 Ultra-Slim Desktop Speaker1. Prepare the computer for disassembly.2. Remov

Service Reference Guide 9–27Removal and Replacement Procedures Chassis9.6 iPAQ Legacy Module1. Prepare the computer for disassembly.2. Pull the Legacy

9–28 Service Reference GuideRemoval and Replacement Procedures Chassis9.7 FeetFour (4) rubber feet are mounted to the chassis, as shown below. No part

1–4 Service Reference GuideInstalling the Operating System1.2.4 Creating an Emergency Repair Diskette - Windows 20001. Click Start > Programs >

Service Reference Guide 9–29Removal and Replacement Procedures Chassis9.8 Converting a Desktop to a Minitower1. Prepare the computer for disassembly.2

9–30 Service Reference GuideRemoval and Replacement Procedures Chassis8. Remove the subpanel and rotate it 90 degrees in a clockwise direction.ÄCAUTIO

Service Reference Guide 9–31Removal and Replacement Procedures Chassis9.9 Board Guide1. Prepare the computer for disassembly.2. Remove the access pane

9–32 Service Reference GuideRemoval and Replacement Procedures Chassis9.10 Desktop - Removing Chassis from Basepan1. Prepare the computer for disassem

Service Reference Guide 10–1ConfidentialReview Only10Removal and Replacement ProceduresExpansion Cards and MemoryFor an overview of the different chas

10–2 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.1.2 Intel 845Industry-Standard DIMMsThe memory sockets on

Service Reference Guide 10–3Removal and Replacement Procedures Expansion Cards and Memory10.1.3 DIMM Installation1. If the computer has a locked Smart

10–4 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.1.4 RIMM InstallationSome workstations support a total of

Service Reference Guide 10–5Removal and Replacement Procedures Expansion Cards and MemoryRIMM Installation GuidelinesÅWARNING: To reduce the risk of p

10–6 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and MemoryÄCAUTION: The workstation will not function if the previous g

Service Reference Guide 1–5Installing the Operating System1.3.2 Windows 2000 ProfessionalOn some models, the hard drive is automatically converted to

Service Reference Guide 10–7Removal and Replacement Procedures Expansion Cards and Memory3. Refer to the following illustration to install a RIMM modu

10–8 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.2 Expansion Card Cage✎The two small form factor chassis co

Service Reference Guide 10–9Removal and Replacement Procedures Expansion Cards and Memory10.2.2 Riser BoardRiser board removal procedures may vary sli

10–10 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.3 Expansion Cards—Standard Sockets1. Prepare the computer

Service Reference Guide 10–11Removal and Replacement Procedures Expansion Cards and Memory10.4 Graphics Sockets with Retention MechanismsThe AGP expan

10–12 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and MemoryInstalling a GPA/AIMM Card1. Prepare the computer for disass

Service Reference Guide 10–13Removal and Replacement Procedures Expansion Cards and Memory10.4.2 AGP Card with a Type 1 Retention MechanismRemoving an

10–14 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.4.3 GPA/AIMM Card with a Type 2 Retention MechanismRemovi

Service Reference Guide 10–15Removal and Replacement Procedures Expansion Cards and Memory10.4.4 AGP Card with a Type 2 Retention MechanismRemoving an

10–16 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory10.4.5 AGP Card with Type 1 or Type 2 Retention Mechanism1.

1–6 Service Reference GuideInstalling the Operating SystemCertain drivers and utilities are available only in selected languages. You can obtain the l

Service Reference Guide 10–17Removal and Replacement Procedures Expansion Cards and Memory10.4.6 iPAQ Graphics Memory Cache1. Prepare the computer for

10–18 Service Reference GuideRemoval and Replacement Procedures Expansion Cards and Memory

Service Reference Guide 11–111Removal and Replacement ProceduresSystem Board with Major ComponentsFor an overview of the different chassis discussed i

11–2 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components7. Tap the heatsink with your fingers to see if it is

Service Reference Guide 11–3Removal and Replacement Procedures System Board with Major ComponentsType 3Type 4

11–4 Service Reference GuideRemoval and Replacement Procedures System Board with Major ComponentsType 5Type 6

Service Reference Guide 11–5Removal and Replacement Procedures System Board with Major ComponentsType 7

11–6 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components11.1.3 Installing the Heatsink/Processor Assembly1. I

Service Reference Guide 11–7Removal and Replacement Procedures System Board with Major ComponentsÄCAUTION: A primary processor must be installed in th

11–8 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components11.2 System BoardThe illustrations below provide exam

Service Reference Guide 2–12Setup (F10) Utilities and Diagnostic FeaturesCompaq Computer Setup Utilities (F10) and diagnostic features provide informa

Service Reference Guide 11–9Removal and Replacement Procedures System Board with Major Components8. Slide the system board toward the front of the cha

11–10 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components11.2.2 System Board Removal—Small Form Factor✎The tw

Service Reference Guide 11–11Removal and Replacement Procedures System Board with Major Components12. Slide the system board toward the rear of comput

11–12 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components11.2.3 Ultra-Slim Desktop System Board Removal1. Eje

Service Reference Guide 11–13Removal and Replacement Procedures System Board with Major Components11.2.4 iPAQ System Board Removal1. Eject the drive f

11–14 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components10. Remove the four retaining screws that secure the

Service Reference Guide 11–15Removal and Replacement Procedures System Board with Major Components11.3 iPAQ MultiBay Board1. Prepare the computer for

11–16 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components11.4 BatteryThe battery that comes with your compute

Service Reference Guide 11–17Removal and Replacement Procedures System Board with Major Components11.4.1 Type 1 Battery Holder1. Lift the battery out

11–18 Service Reference GuideRemoval and Replacement Procedures System Board with Major Components3. To insert the new battery, slide one edge of the

2–2 Service Reference GuideSetup (F10) Utilities and Diagnostic Features2.1 Computer Setup UtilitiesUse Computer Setup Utilities (F10) to: Modify or

Service Reference Guide 12–112Removal and Replacement ProceduresMain Power and CoolingFor an overview of the different chassis discussed in this chapt

12–2 Service Reference GuideRemoval and Replacement Procedures Main Power and Cooling12.1 Power Supply12.1.1 Type 11. Prepare the computer for disasse

Service Reference Guide 12–3Removal and Replacement Procedures Main Power and Cooling12.1.2 Type 2✎The two small form factor chassis contain virtually

12–4 Service Reference GuideRemoval and Replacement Procedures Main Power and Cooling12.2 Chassis FanThe location of the chassis fan and the fan’s pow

Service Reference Guide 12–5Removal and Replacement Procedures Main Power and Cooling12.3 Air BafflesComputers are sometimes equipped with internal ai

12–6 Service Reference GuideRemoval and Replacement Procedures Main Power and Cooling12.3.2 Type 2 Baffle1. Prepare the computer for disassembly.2. Re

Service Reference Guide A–1AConnector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors.Some of t

A–2 Service Reference GuideConnector Pin AssignmentsEthernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Data(+) Receive DataU

Service Reference Guide A–3Connector Pin AssignmentsParallel InterfaceConnector and IconPin Signal Pin Signal Pin Signal123StrobeData Bit 0Data Bit 17

A–4 Service Reference GuideConnector Pin AssignmentsMicrophoneConnector and Icon (1/8” miniphone) Pin Signal1(Tip) Audio2 (Ring) Power3 (Shield) Groun

Service Reference Guide 2–3Setup (F10) Utilities and Diagnostic Features Configure various energy-saving features including energy saver mode, system

Service Reference Guide A–5Connector Pin AssignmentsSCSI Low Voltage Differential/Single Ended (LVD/SE)Connector and IconPin Signal Pin Signal Pin Sig

A–6 Service Reference GuideConnector Pin AssignmentsMonitorConnector and IconPin Signal Pin Signal Pin Signal123Red AnalogGreen AnalogBlue Analog678Gr

Service Reference Guide A–7Connector Pin AssignmentsMultiBay CD-ROM AdapterConnectorPin Signal Pin Signal Pin Signal Pin Signal12345RESDRV_GROUNDD07D0

A–8 Service Reference GuideConnector Pin AssignmentsAccelerated Graphics Port (AGP)ConnectorPin Signal A Signal B Pin Signal A Signal B12345+12 VTYPED

Service Reference Guide A–9Connector Pin AssignmentsSlimline IDE CD-ROM Connector for SFF chassis using 810 and 810e ChipsetsConnectorPin Signal Pin S

A–10 Service Reference GuideConnector Pin Assignments14-Pin PowerConnector for 810, 810e, 820, and 845 ChipsetsPin Signal Pin Signal Pin Signal Pin Si

Service Reference Guide A–11Connector Pin Assignments20-Pin Power - Deskpro ENConnectorPin Signal Pin Signal Pin Signal Pin Signal123453V3V/RSRTN+5 VR

A–12 Service Reference GuideConnector Pin Assignments

Service Reference Guide B–1BPower Cord Set RequirementsThe voltage select switch feature on the computer permits it to operate from any line voltagebe

B–2 Service Reference GuidePower Cord Set RequirementsCountry-Specific RequirementsAdditional requirements specific to a country are shown in parenthe

2–4 Service Reference GuideSetup (F10) Utilities and Diagnostic Features2.1.2 Computer Setup Menu.Heading Option DescriptionFile System Information Li

Service Reference Guide C–1CPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encounters a problem. This testruns when the

C–2 Service Reference GuidePOST Error Messages163-Time & Date NotSet2S • Invalid time or datein configurationmemory.• RTC (real-timeclock) battery

Service Reference Guide C–3POST Error Messages207-ECC CorrectedSingle Bit Errors inMemory Socket(s) y,y2S Single Bit ECC error. 1. Verify proper memor

C–4 Service Reference GuidePOST Error Messages402-MonochromeAdapter Failure1L, 2S Monochrome displaycontroller.Replace monochrome displaycontroller.40

Service Reference Guide C–5POST Error Messages601-Diskette ControllerErrorNone Diskette controllercircuitry or floppy drivecircuitry incorrect.1. Run

C–6 Service Reference GuidePOST Error Messages916-Thermal Sensorfrom ProcessorHeatsink is notConnected.None Processor heatsinkcable not connected tosy

Service Reference Guide C–7POST Error Messages1720-SMART HardDrive Detects ImminentFailureNone Hard drive is about tofail. (Some hard driveshave a fir

C–8 Service Reference GuidePOST Error Messages1781-Disk 1 Failure None Hard drive/format error. 1. Run Computer Setup(F10 Setup).2. Clear CMOS.3. Chec

Service Reference Guide C–9POST Error Messages1790-Disk 0 Failure None Hard drive error orwrong drive type.1. Run Computer Setup(F10 Setup).2. Clear C

C–10 Service Reference GuidePOST Error Messages1793-SecondaryController or DiskFailureNone Hard drive circuitryerror.1. Run Computer Setup(F10 Setup).

bCompaq Service Reference Guide1st Quarter, 2002Part Number: 252312-002Spare Part Number: 259968-001March 2002

Service Reference Guide 2–5Setup (F10) Utilities and Diagnostic FeaturesStorage(continued)DeviceConfiguration(continued)Transfer Mode (IDE devices onl

Service Reference Guide C–11POST Error MessagesFlashing Scroll LockLED on Keyboard(Most models. OrangeLED glows on EvoW8000 Workstation.)2L, 1S System

C–12 Service Reference GuidePOST Error Messages

Service Reference Guide D–1DDiagnostic Indicator Lights✎All indicator lights are not available on all products.Keyboard LightsLED Color LED Activity S

D–2 Service Reference GuideSystem Board Diagnostic Lights1—Desktop Computers and WorkstationsMain PowerSwitchStatus3.3 V_AuxLED5V_Aux/PSON LEDPower Bu

Service Reference Guide E–1EDiagnostic Error CodesDiagnostic error codes occur if the system recognizes a problem while running the CompaqDiagnostics

E–2 Service Reference GuideDiagnostic Error CodesThe remaining tables list possible error codes (AABB-CC), descriptions of each errorcondition, and re

Service Reference Guide E–3Diagnostic Error Codes✎Holding any key down during the boot-up sequence causes the Basic InputOutput System (BIOS) to beep,

E–4 Service Reference GuideDiagnostic Error CodesParallel PortError Code Description Recommended Action0401-xx Failed or not connected. The following

Service Reference Guide E–5Diagnostic Error CodesSerial PortError Code Description Recommended Action1101-xx Serial port test failed. 1. Run Computer

E–6 Service Reference GuideDiagnostic Error CodesHard DriveError Code Description Recommended Action1701-xx Format test failed. The following steps ap

2–6 Service Reference GuideSetup (F10) Utilities and Diagnostic FeaturesStorage(continued)Options (continued) Diskette MBR ValidationAllows you to ena

Service Reference Guide E–7Diagnostic Error CodesVideoError Code Description Recommended Action501-xx Graphics controller test failed. The following s

E–8 Service Reference GuideDiagnostic Error Codes2409-xx 320 × 200 mode color set 1 testfailed.2410-xx 640 × 200 mode test failed.2411-xx Screen memor

Service Reference Guide E–9Diagnostic Error CodesAudioError Code Description Recommended Action3206-xx Audio System Internal Error. Replace the system

E–10 Service Reference GuideDiagnostic Error CodesSpecial Error CodesThis section includes the error codes for the following devices: SCSI hard drive

Service Reference Guide E–11Diagnostic Error CodesTest Error CodesError Code Description Recommended ActionXXXX-02 Drive not installed. Check cable co

E–12 Service Reference GuideDiagnostic Error CodesXXXX-34 Invalid SCSI bus phase. Replace the indicated device.XXXX-35 Invalid SCSI bus phase. Replace

Service Reference Guide F–1FTroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, preliminary tests and guidelin

F–2 Service Reference GuideTroubleshooting Without DiagnosticsSolving Minor ProblemsProblem Possible SolutionComputer will not turn on. 1. Ensure that

Service Reference Guide F–3Troubleshooting Without DiagnosticsComputer does not boot up andpower and hard drive LEDs areblinking.Ensure that the riser

F–4 Service Reference GuideTroubleshooting Without DiagnosticsDiskette DriveProblem Possible SolutionDiskette drive light stays on. 1. Diskette is dam

Service Reference Guide 2–7Setup (F10) Utilities and Diagnostic FeaturesSecurity(continued)DriveLock* Allows you to assign or modify a master or user

Service Reference Guide F–5Troubleshooting Without DiagnosticsA problem has occurred with a disktransaction.The directory structure is bad, or there i

F–6 Service Reference GuideTroubleshooting Without DiagnosticsDisplayProblem Possible SolutionScreen is blank. 1. Monitor is not turned on and the mon

Service Reference Guide F–7Troubleshooting Without DiagnosticsBlurry display or requested resolutioncannot be set.If the graphics controller was upgra

F–8 Service Reference GuideTroubleshooting Without DiagnosticsPrinterProblem Possible SolutionPrinter will not print. 1. Printer is not turned on and

Service Reference Guide F–9Troubleshooting Without DiagnosticsHard DriveThe information provided by the diagnostics tests includes: error code, system

F–10 Service Reference GuideTroubleshooting Without DiagnosticsAudioProblem Possible SolutionSound does not come out of thespeaker.Software volume con

Service Reference Guide F–11Troubleshooting Without DiagnosticsHardware InstallationYou may need to reconfigure the computer when you add or remove ha

F–12 Service Reference GuideTroubleshooting Without DiagnosticsDVD-ROM and CD-ROMProblem Possible SolutionCannot read compact disc. 1. CD is not prope

Service Reference Guide F–13Troubleshooting Without DiagnosticsMemoryProblem Possible SolutionSystem won't boot or does notfunction properly afte

F–14 Service Reference GuideTroubleshooting Without DiagnosticsNetworkSome common causes and solutions for network problems are listed in the followin

2–8 Service Reference GuideSetup (F10) Utilities and Diagnostic FeaturesSecurity(continued)System IDs Allows you to set Asset Tag and Ownership Tag.Al

Service Reference Guide F–15Troubleshooting Without DiagnosticsDiagnostics passes, but the computerdoes not communicate with thenetwork.1. Network dri

F–16 Service Reference GuideTroubleshooting Without DiagnosticsResolving Audio Hardware ConflictsHardware conflicts occur when two or more peripheral

Service Reference Guide G–1GSystem Board and Riser BoardReference DesignatorsThese reference designators are used on most but not all Compaq system an

G–2 Service Reference GuideSystem Board and Riser Board Reference DesignatorsJ69J70J71J72J73Video connectorSingle USB connectorSecondary single USB ja

Service Reference Guide G–3System Board and Riser Board Reference DesignatorsP55P58P70Double stack serial portTop S er ia l BBottom Serial ARiser edge

G–4 Service Reference GuideSystem Board and Riser Board Reference Designators

Service Reference Guide H–1HModel Naming Conventionfor Compaq ProductsCompaq Deskpro and Professional WorkstationsP55/1.4+/40S+/256/2+dD=DeskproWorkst

H–2 Service Reference GuideModel Naming Convention for Compaq ProductsCompaq Evo WorkstationsW4S/1.7+/40S+/256R/MXRdEvoWorkstationW4 = W4000W6 = W6000

Service Reference Guide H–3Model Naming Convention for Compaq ProductsCompaq iPAQ Desktop Personal ComputersiPAQL/P733/10b/2/128ciPAQ =Legacy FreeiPAQ

H–4 Service Reference GuideModel Naming Convention for Compaq ProductsCompaq Evo DesktopsD3sS/P1.0/2.0+/6/128c/vmXProductSeriesD300vD300DD500v = D300v

Service Reference Guide 2–9Setup (F10) Utilities and Diagnostic FeaturesAdvanced(continued)**Bus Options Enables/disables PCI bus mastering, PCI VGA p

Service Reference Guide Index–14-pin power pin assignments A–1114-pin power pin assignments A–9, A–1020-pin power pin assignments A–10, A–1124-pin pow

Index–2 Service Reference GuideCompaq Configuratoin Record Utilityoverview 2–16running 2–16Compaq Insight Manager LC 3–4Compaq Remote Diagnostics Enab

Service Reference Guide Index–3diskette drive E–4hard drive E–6keyboard E–3memory E–3microprocessor E–2modem communications E–5network interface E–9pa

Index–4 Service Reference Guidelights, ROM, table 3–6pin assignments A–1Llegacy module removal and replacement 9–27lights, indicator D–1, D–2line-in a

Service Reference Guide Index–5removal and replacementaccess panel 9–2air baffles 12–5basepan 9–32battery 11–16board guide 9–31cable lock 7–7card guid

Index–6 Service Reference Guidesetupinitial 3–1replicating 3–8software 1–5windows 1–1, 1–2setup passwordentering 3–14setting 3–13Small Form Factordisk

Service Reference Guide Index–7top bezel, removal and replacement, iPAQ 9–10troubleshooting using Compaq IntelligentManageability F–16troubleshooting

Index–8 Service Reference Guide

259968-001252312-002

2–10 Service Reference GuideSetup (F10) Utilities and Diagnostic Features2.2 Computer Diagnostics✎The following section applies only to computers equi

Service Reference Guide 2–11Setup (F10) Utilities and Diagnostic FeaturesRunning TEST1. Turn off the computer.2. Disconnect all peripheral devices oth

2–12 Service Reference GuideSetup (F10) Utilities and Diagnostic Features2.2.3 View System Information (INSPECT)Use View System Information (INSPECT)

Service Reference Guide 2–13Setup (F10) Utilities and Diagnostic Features2.2.4 Computer Diagnostics for WindowsThe Compaq Diagnostics for Windows (DFW

2–14 Service Reference GuideSetup (F10) Utilities and Diagnostic Features Health—Status of system temperature and hard drives Miscellaneous—CMOS, DM

© 2002 Compaq Information Technologies Group, L.P.Compaq, the Compaq logo, Evo, and Deskpro are trademarks of the CompaqInformation Technologies Group

Service Reference Guide 2–15Setup (F10) Utilities and Diagnostic Features2. For specific hardware and software information, select a category from the

2–16 Service Reference GuideSetup (F10) Utilities and Diagnostic Features4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagn

Service Reference Guide 2–17Setup (F10) Utilities and Diagnostic Features✎The Compaq Configuration Record Utility is part of Compaq Diagnostics forWin

2–18 Service Reference GuideSetup (F10) Utilities and Diagnostic Features2.4.1 Starting the Remote Diagnostics Enabling Agent1. Select the Compaq Remo

Service Reference Guide 2–19Setup (F10) Utilities and Diagnostic Features✎When servicing the workstation, be sure it is running the latest version of

2–20 Service Reference GuideSetup (F10) Utilities and Diagnostic Features

Service Reference Guide 3–13Desktop ManagementCompaq Intelligent Manageability provides standards-based solutions for managing andcontrolling desktops

3–2 Service Reference GuideDesktop Management3.2 Remote System InstallationRemote System Installation lets you start and set up your system using the

Service Reference Guide 3–3Desktop ManagementWithin minutes of installation, Altiris eXpress is able to install a disk image containing theoperating s

3–4 Service Reference GuideDesktop Management3.3.2 PC Transplant Pro and PC Transplant for CompaqPC Transplant is designed to assist you in personaliz

Service Reference Guide iiiContents1 Installing the Operating System1.1 MicrosoftWindows98/Me/XP...1–11.1.1 Insta

Service Reference Guide 3–5Desktop ManagementThe PCN Web site also allows users to search all Product Change Notifications andCustomer Advisories for

3–6 Service Reference GuideDesktop ManagementWhen the Boot Block detects an invalid system ROM, the system sounds a series of beeps(one long and three

Service Reference Guide 3–7Desktop Management3.3.8 Remote Security ManagementRemote Security Management allows the system administrator to safely set

3–8 Service Reference GuideDesktop Management3.3.10 NIC AlertThe NIC Alert function enables desktop PCs to send an immediate alert to the networkadmin

Service Reference Guide 3–9Desktop ManagementAfter configuring the power button to function as a suspend button, press the power button toput the syst

3–10 Service Reference GuideDesktop Management3.3.15 Desktop Management Interface (DMI)The Desktop Management Task Force (DMTF) is an industry body wi

Service Reference Guide 3–11Desktop ManagementThere are three ways to manage security settings on Compaq computers: Locally, using the Compaq Compute

3–12 Service Reference GuideDesktop ManagementSmart Cover Sensor Indicates that computercover or side panel hasbeen removed. Can be setto require the

Service Reference Guide 3–13Desktop Management3.4.1 Password SecurityThe power-on password prevents unauthorized use of the computer by requiring entr

3–14 Service Reference GuideDesktop ManagementEntering a Power-On PasswordTo enter a power-on password, complete the following steps:1. Turn on or res

iv Service Reference GuideContents3 Desktop Management3.1 InitialConfigurationandDeployment ...3–13.2 RemoteSystemInsta

Service Reference Guide 3–15Desktop Management3. Press the Enter key.The new password takes effect the next time you turn on the computer.✎Refer to th

3–16 Service Reference GuideDesktop Management3.4.3 Network Server ModeNetwork Server Mode provides unique security features for computers being used

Service Reference Guide 3–17Desktop ManagementDriveLock ApplicationsThe most practical use of the DriveLock security feature is in a corporate environ

3–18 Service Reference GuideDesktop ManagementSetting the Smart Cover Sensor Protection LevelTo set the Smart Cover Sensor protection level, complete

Service Reference Guide 3–19Desktop ManagementUnlocking the Smart Cover Lock1. Turn on or restart the computer. If you are in Windows, click Start >

3–20 Service Reference GuideDesktop Management✎If you do not press the F10 key while the message is displayed, you must restart thecomputer to access

Service Reference Guide 3–21Desktop ManagementBefore You Partition or Format the Current Bootable DiskEnsure that MBR Security is disabled before you

3–22 Service Reference GuideDesktop Management3.5.1 Drive Protection SystemThe Compaq Drive Protection System (DPS) is a diagnostic tool built into th

Service Reference Guide 4–14Ultra ATA Drive Guidelines and Features4.1 Ultra ATA JumpersUltra ATA drives are configured by means of jumper settings. C

4–2 Service Reference GuideUltra ATA Drive Guidelines and FeaturesSingle-Drive CableTwo-Drive CableOn a two-drive cable, the Drive/Device 0 connector

Service Reference Guide vContents5 SCSI Devices5.1 SCSIGuidelines...5–15.2 Using the Multi-Mode SCSI C

Service Reference Guide 4–3Ultra ATA Drive Guidelines and Features4.3.1 Device ClassesIn order to determine the best drive attach sequence, ATA/ATAPI

4–4 Service Reference GuideUltra ATA Drive Guidelines and FeaturesTheattachsequencerulemayalsobestatedintableformat:*If there are three or more device

Service Reference Guide 4–5Ultra ATA Drive Guidelines and FeaturesExample 1: Three Device Installation SampleA system has three devices: Ultra ATA-100

4–6 Service Reference GuideUltra ATA Drive Guidelines and Features*If there are three or more devices, two or more of which are hard drives, two hard

Service Reference Guide 4–7Ultra ATA Drive Guidelines and Features4.5 Drive CapacitiesThe combination of the file system and the operating system used

4–8 Service Reference GuideUltra ATA Drive Guidelines and FeaturesDrive/Partition Capacity LimitsMaximum SizeFileSystemControllerType Operating System

Service Reference Guide 5–15SCSI Devices5.1 SCSI GuidelinesWhen installing and operating SCSI devices, you must follow these guidelines: A narrow (50

5–2 Service Reference GuideSCSI DevicesEvery SCSI chain or circuit must be terminated (closed) at both ends. Some system boardshave both ends of the S

Service Reference Guide 5–3SCSI Devices5.3 Using SCSISelect with SCSI DevicesThe Ultra160 and faster SCSI host adapters include the SCSISelect utility

5–4 Service Reference GuideSCSI Devices5.5 JumpersThe specifications included below are the standard drive configurations.5.5.1 Ultra3 SCSI Hard Drive

vi Service Reference GuideContents8.1.1 ConvertibleMinitower ...8–2RemovingaDrive...

Service Reference Guide 5–5SCSI Devices5.5.2 IDE CD-ROM or DVD-ROM Drive5.5.3 Zip Drive✎After changing the jumper settings, reboot the computer to rec

5–6 Service Reference GuideSCSI Devices

Service Reference Guide 6–16Identifying the Chassis, Routine Care, andDisassembly PreparationThis chapter provides general service information for the

6–2 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation6.1.2 Microtower (uT)6.1.3 Desktop (DT)

Service Reference Guide 6–3Identifying the Chassis, Routine Care, and Disassembly Preparation6.1.4 Small Form Factor, Type 1 (SFF, T1)6.1.5 Small Form

6–4 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation6.1.6 iPAQ6.1.7 Ultra-Slim Desktop (USDT)

Service Reference Guide 6–5Identifying the Chassis, Routine Care, and Disassembly Preparation6.2 Electrostatic Discharge InformationA sudden discharge

6–6 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation Place reusable electrostatic-sensitive parts from assem

Service Reference Guide 6–7Identifying the Chassis, Routine Care, and Disassembly Preparation Conductive foam Conductive tabletop workstations with

6–8 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation6.3.3 Cleaning the KeyboardFollow all safety precautions

Service Reference Guide viiContentsExpansion Cards and Memory10.1 MemoryExpansion...10–110.1.1 Intel815e..

Service Reference Guide 6–9Identifying the Chassis, Routine Care, and Disassembly Preparation6.4.1 Power Supply FanThe power supply fan is a variable-

6–10 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly PreparationÄCAUTION: When servicing this computer, ensure that cabl

Service Reference Guide 7–17Removal and Replacement ProceduresSecurity ComponentsFor an overview of the different chassis discussed in this chapter, r

7–2 Service Reference GuideRemoval and Replacement Procedures Security Components✎During disassembly, label each cable as you remove it, noting its po

Service Reference Guide 7–3Removal and Replacement Procedures Security Components7.2 Security Devices7.2.1 Smart Cover LockThe Smart Cover Lock is a s

7–4 Service Reference GuideRemoval and Replacement Procedures Security Components7.2.2 Compaq Type 1 Security BracketÅWARNING: To avoid injury, use ca

Service Reference Guide 7–5Removal and Replacement Procedures Security Components7.2.3 Compaq Type 2 Security BracketThis bracket is designed for use

7–6 Service Reference GuideRemoval and Replacement Procedures Security ComponentsIf a cable lock is used in the upper mounting hole on the chassis, co

Service Reference Guide 7–7Removal and Replacement Procedures Security Components7.2.4 Kensington Cable LockDepending on the model, the rear panel of

7–8 Service Reference GuideRemoval and Replacement Procedures Security Components7.2.5 iPAQ Security Bar1. Prepare the computer for disassembly.ÅWARNI

viii Service Reference GuideContents12.3.2 Type2Baffle...12–6A Connector Pin AssignmentsB Power Cord Set R

Service Reference Guide 7–9Removal and Replacement Procedures Security Components7.2.6 iPAQ Desk Attachment1. Prepare the computer for disassembly.2.

7–10 Service Reference GuideRemoval and Replacement Procedures Security Components7.3 Hood Sensor1. Prepare the computer for disassembly.2. Remove the

Service Reference Guide 8–18Removal and Replacement ProceduresDrivesFor an overview of the different chassis discussed in this chapter, refer to Chapt

8–2 Service Reference GuideRemoval and Replacement Procedures Drives8.1.1 Convertible MinitowerRemoving a Drive1. Prepare the computer for disassembly

Service Reference Guide 8–3Removal and Replacement Procedures Drives7. While holding the drivelock in the unlocked position, remove the drive from the

8–4 Service Reference GuideRemoval and Replacement Procedures DrivesRemoving a 3.5-Inch Drive from a 5.25-Inch Drive AdapterA 3.5-inch drive must be i

Service Reference Guide 8–5Removal and Replacement Procedures Drives8.1.2 Small Form FactorDrives secured with J-slots have release levers in varying

8–6 Service Reference GuideRemoval and Replacement Procedures DrivesDiskette Drive1. Prepare the computer for disassembly.2. Remove computer cover.3.

Service Reference Guide 8–7Removal and Replacement Procedures DrivesHard Drive1. Prepare the computer for disassembly.2. Remove the computer cover.3.

8–8 Service Reference GuideRemoval and Replacement Procedures Drives6. Press the drivelock mechanism 1 to unlock the drive in the drive bay.7. While p