HP SP400 Guide de l'utilisateur télécharger pdf (Page 44)

Troubleshoot Problems and Get Support

Figure 9-2 Problems connecting the AiO to a wireless network

Problem

Indicator

Cause Solution

a weak signal between the AiO and

the access point.

Access points may need to be relocated or added.

The network is overloaded Reduce number of AiOs or other traffic on the network or

expand the network’s capabilities.

Verify that the AiO is set for the appropriate server

address.

Ensure that the server is on the same subnet as the

access point.

The network settings may not be

compatible with the AiO.

Slow blinking blue light; solid green

power light (during initial start up this

light may be blinking slow)

Ensure that the correct UDP port is assigned.

Verify that the server’s power is on and that it is available. The server is not responding.

Slow blinking blue light; solid green

power light (during initial start up this

light may be blinking slow)

Verify that the firewall setting is turned off or allows device

traffic.

The All-in-One is not

communicating with the

application server

The device is performing a firmware

update.

Slow blinking blue light; slow blinking

green power light; fast blinking green

tail lights

Wait for the firmware update to complete. See “Update

firmware wirelessly” in the Advanced use section

Problems scanning

Figure 9-3 Problems scanning

Problem Cause Solution

The AiO may not be powered on

The green power light is not

illuminated.

Check that the AiO is powered on.

If the green power light does not stay illuminated, refer to

the “Problems powering on” section

The AiO may not be connected to

the network

The blue wireless light is flashing.

Check that the AiO is connected to the network.

If the blue wireless light does not stay illuminated, refer to

the “Problems connecting to wireless network” section

Close the door.

Close the door and power cycle the AiO.

The AiO’s ink cartridge door may be

open

Red tail lights and red warning light

blinking slowly; solid orange ink

cartridge light

Turn off the device and replace the door.

Turn off the AiO open the ink cartridge door, and then

reseat the ink cartridge.

The ink cartridge is missing or bad.

Red tail lights and red warning light

blinking quickly; solid orange ink

cartridge light

Turn off the AiO and install a new ink cartridge.

Move the AiO so that it sees movement.

The All-in-One will not

scan

The red imager light

does not illuminate.

The AiO may not be seeing

movement.

Increase the lighting in the work area.

The All-in-One takes a

long time to acquire the

bar code.

The imager window is obstructed. Clean the imager window and inspect for scratches or

cracks near the center of the window. See “Clean the

imager window” in the Maintenance section.

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HP SP400 Guide de l'utilisateur Page 44

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