Hp System Management Homepage-Software Manuel d'utilisateur Page 79
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14 Service and support
Support for HP SMH is provided as an adjunct to support of the underlying hardware. The HP
Support pages provide you with a variety of product, service, and support-related resources for
HP SMH.
• Access HP SMH on the Software Depot home. Go to http://www.hp.com/go/softwaredepot
and select Security and manageability. Look for the HP System Management Homepage link.
The support for Linux Integrity is found by selecting the Linux link on Software Depot home.
Look for the HP Integrity Essentials Pack for Linux link.
• Access the HP ProLiant Essentials software page at http://www.hp.com/servers/manage.
You find a wealth of Systems Management Products and service-related information.
• Access the HP Support Center for maintenance and support, forums, and training and education
of HP products at http://www.hp.com/go/hpsc.
• Contact the HP Support Center Forum to get answers to your HP product questions at http://
www.hp.com/go/hpsc.
Keeping good records of your configuration can significantly speed up the troubleshooting process.
Keep current and consult the following list when you obtain assistance from your HP service provider:
• Management system make, model, and serial number information
• Operating system information, operating environment information (HP-UX), including version
number, a list of service packs applied, patches, the Compaq SSD version, and Insight Agents'
names and versions that have been applied
• Hardware configuration information for Linux and Windows:
◦ Survey Utility output or Inspect printout
◦ System Configuration Utility printout
◦ Description of non-HP or non-Compaq equipment that is not shown on the Inspect or
System Configuration printout
79
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 1 Product overview 6
- 2 Getting started 7
- 8 Getting started 8
- Signing in 9 9
- Configuring firewall settings 10
- Port NumberProduct 11
- 2301HP SMH Insecure Port: 11
- 2381HP SMH Secure Port: 11
- SUSE Linux Enterprise Server 12
- 14 Getting started 14
- Signing out 15
- 3 Scenarios 16
- 4 Navigating the software 17
- ◦ Pages as configurations 18
- ◦ Support 18
- Information areas 19
- ◦ Number of columns 20
- ◦ Notes 20
- ◦ Icon view 20
- ◦ Timeout Warnings 20
- Icon view 21
- Table 3 Icon View (continued) 22
- HP SMH pages 23
- 24 Navigating the software 24
- 5 The Home page 25
- 6 The Settings page 26
- UI Properties category 27
- ◦ By status 27
- User Preferences category 28
- Security 29
- 30 The Settings page 30
- IP Binding category 31
- IP Restricted Login category 32
- 34 The Settings page 34
- Port 2301 category 35
- 36 The Settings page 36
- Timeouts category 37
- Trust Mode category 38
- 40 The Settings page 40
- 42 The Settings page 42
- User Groups category 44
- 46 The Settings page 46
- Menus (HP-UX only) 48
- Add Custom Menu (HP-UX only) 49
- 7 The Tasks page 50
- 8 The Tools page (HP-UX only) 51
- 9 The Logs page 52
- Supported languages 53
- 11 The Support page 56
- Search form 57
- Anonymous Access 58
- Local Access 58
- IP Restricted Logins 59
- IP Binding 59
- Trust Modes 60
- Restart service 60
- Win32DisableAcceptEX 60
- Enable/disable SSL v2 61 61
- UI Timeout 62
- Log level 62
- Port 2301 62
- Custom UI 63
- Log-based directory 63
- Configurable logging 63
- Autostart mode 63
- Httpd Error log 63
- Box Order 64
- Box Item Order 64
- Kerberos Authentication 64
- User Groups 65
- Help message 65
- Command Line Log Reader 66
- Change locality 67
- 13 Troubleshooting topics 68
- 13.2 Browser Problems 69
- 13.3 Installation Problems 70
- 13.4 IP Address Problems 70
- 13.5 Sign In Problems 71
- 72 Troubleshooting topics 72
- 74 Troubleshooting topics 74
- 13.6 Security Problems 76
- 13.7 Other Problems 77
- 78 Troubleshooting topics 78
- 14 Service and support 79
- Support and other resources 80
- HP authorized resellers 81
- Related Documents 81
- Typographic conventions 82
- Typographic conventions 83 83
- A HP SMH file locations 84
- B HP SMH Ciphers 86
- 15 Documentation feedback 87
- Glossary 88
- 90 Glossary 90
- 92 Glossary 92
- Integrated Agents, 55 94
- Other Agents, 55 94
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