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HP Proactive Care Service (Proactive Care) oers an integrated set of reactive and proactive

services designed to help you improve the stability and performance of your converged

infrastructure. In a complex converged and virtualised environment, many components need

to work together eectively. Proactive Care has been specically designed to support devices

in these environments, providing an end-to-end support solution that covers servers, operating

systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides you with an enhanced call experience

with access to advanced technical solution specialists, who will manage your case from start

to nish with the goal of reducing the impact to your business while helping you to resolve

critical issues more quickly. HP employs enhanced incident management procedures intended

to provide rapid resolution of complex incidents. In addition, the technical solution specialists

providing your Proactive Care support are equipped with automated technologies and tools

designed to help reduce downtime and increase productivity.

Proactive Care includes on-site hardware repair if it is required to resolve the issue. You

can choose from a range of hardware reactive support levels to meet your business and

operational needs.

Proactive Care provides rmware release and software patching analysis for supported

devices, providing you with a list of recommendations to keep your Proactive Care covered

infrastructure at the recommended revision levels. You will receive a regular ‘proactive scan’

of your Proactive Care covered devices, which can help you to identify and resolve conguration

problems before they impact your operations. Proactive Care also provides quarterly incident

reporting intended to help you identify problem trends and prevent repeat problems.

Service features designed to help with problem prevention are enabled by HP Remote

Support Technology and advanced automation capabilities. HP Remote Support Technology

is a customer-installable prerequisite for the problem prevention service features of HP

Proactive Care Service.

The Proactive Care support oer can be enhanced by the addition of the Personalised Support

option to provide on-site technical advice, HP best practice sharing and support reviews from

an assigned account support manager. Technical services to complement your in-house IT

expertise can also be added to your Proactive Care support through the addition of exible

Proactive Select credits to your support agreement.

Service benets

Proactive Care can help you to improve the

return on your investment in a converged

infrastructure with features designed to help

provide:

• Quicker incident resolution from specially trained,

solution-oriented advanced resources who

manage the case end to end

• Analysis and recommendations for rmware

and software patching of covered products that

may help prevent problems caused by devices

whose rmware revision levels are no longer

supported, if implemented

• Improved availability through regular device-

based proactive scans to help ensure that

congurations are consistent with HP best

practices

• Problem prevention by anticipating issues

through automation tools and case history

trend reporting

With the purchase of the Personalised Support

option, Proactive Care provides:

• Increased accountability and personalisation

through the assignment of a local account

support manager who will work on-site with

your IT team to share HP best practices and

specic technical advice relevant to your IT

needs and projects

Service features

HP support resources

• Remote support resources:

– Technical account manager (TAM)

– Technical solution specialist (TSS)

Problem prevention

• Firmware and Software Version Report and

recommendations*

• Proactive Scan Report and recommendations*

• Incident reporting

• Report distribution and review

• Remote Support solution

– Remote Support Technology installation

assistance

– Online knowledge access

Technical data

HP Proactive Care Service

HP Services

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Résumé du contenu

Page 1 - HP Proactive Care Service

HP Proactive Care Service (Proactive Care) oers an integrated set of reactive and proactive services designed to help you improve the stability and p

Page 2 - Specications

10 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

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11HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.T

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12 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

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13HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.•

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14 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

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15HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.S

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16 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

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17HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.T

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18 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

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19HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.•

Page 12 - Service limitations

2 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.S

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Rate this documentShare with colleaguesSign up for updates hp.com/go/getupdatedTo obtain further information or to order HP Proactive Care Service, co

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3HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.Ta

Page 15 - Service prerequisites

4 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.T

Page 16 - Customer responsibilities

5HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.Ta

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6 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.T

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7HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.Ta

Page 19 - Ordering information

8 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.T

Page 20 - For more information

9HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.Ta

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