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HP Value 2D Wireless Scanner Manuel d'utilisateur Page 40

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A Technical support
Online technical support
For the online access to technical support information, self-solve tools, online assistance, community forums
or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support.
Preparing to call technical support
If you can not solve a problem, you may need to call technical support. Have the following information
available when you call:
●
If the product is connected to an HP POS computer, provide the serial number of the POS computer
●
Purchase date on invoice
●
The spares part number located on the product
●
Condition under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Hardware and software you are using
34 Appendix A Technical support
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