Hp e-PC c10s10 Manuel d'utilisateur

hpe-diagtools 3.5xuser’s guidewww.hp.com/desktops/diagtoolshp business pcshp e-pc hp brio hp vectrahp workstationsincluding: hp visualize hp kayakhp

Contents10 English

this chapter applies tohp business pcs✔✔✔✔hp workstations✔✔✔✔hp notebook pcs✘✘✘✘1Pre-Boot Diagnostics and BIOS ErrorsThis chapter describes Pre-boot D

1 Pre-Boot Diagnostics and BIOS ErrorsOverview12 EnglishOverviewWhat do you do if your computer does not start properly and you cannot run e-Diagtoo

131 Pre-Boot Diagnostics and BIOS ErrorsBIOS Error MessagesIf you miss the beep code, press and hold the power button for at least five seconds unti

1 Pre-Boot Diagnostics and BIOS ErrorsWhat to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error14 EnglishWhat to Do if You Get a Pre-boot, BIOS,

151 Pre-Boot Diagnostics and BIOS Errorse-Diagtools Online Troubleshootinge-Diagtools Online TroubleshootingYou can use the e-Diagtools web-based tr

1 Pre-Boot Diagnostics and BIOS Errorse-Diagtools Online Troubleshooting16 English

2Starting e-DiagtoolsThis chapter describes how to start and run e-Diagtools from the HP Utility Partition or from a CD-ROM.this chapter applies tohp

2 Starting e-DiagtoolsBefore Starting e-Diagtools18 EnglishBefore Starting e-DiagtoolsThis section applies to HP Business PCs and Workstations. If y

192 Starting e-DiagtoolsStarting e-Diagtools from the Utility Partition on your Hard DiskStarting e-Diagtools from the Utility Partition on your Har

NoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to this

2 Starting e-DiagtoolsStarting e-Diagtools from the Utility Partition on your Hard Disk20 English3 In the Configuration and Diagnostics menu, use th

212 Starting e-DiagtoolsStarting e-Diagtools from the Utility Partition on your Hard Disk4 The e-Diagtools main menu appears. Highlight the desired

2 Starting e-DiagtoolsStarting e-Diagtools from the Utility Partition on your Hard Disk22 EnglishOption 2: Starting e-Diagtools on Other HP Computer

232 Starting e-DiagtoolsIf You Are Unable to Start e-Diagtools From the Hard DiskIf You Are Unable to Start e-Diagtools From the Hard DiskIf you are

2 Starting e-DiagtoolsStarting e-Diagtools from a CD-ROM24 English4 In the next screen, select the desired language: 5 The main menu appears. Select

252 Starting e-DiagtoolsThe e-Diagtools Main MenuThe e-Diagtools Main Menu HelpGives a brief explanation of menu options.In all e-Diagtools screens

2 Starting e-DiagtoolsThe e-Diagtools Main Menu26 EnglishRefer to "Updating the BIOS", on page 38 to learn how to do this.For information

272 Starting e-DiagtoolsThe e-Diagtools Main MenuSupport Ticket (when available)Allows you to:•View the last available Support Ticket.•Copy the last

2 Starting e-DiagtoolsThe e-Diagtools Main Menu28 English

3 Updating the BIOS and Sending the Support TicketThis chapter describes how to set up and use the e-features of e-Diagtools: updating the BIOS and se

3HP e-Diagtools 3.5x User’s GuideWho Should Read This Book?This manual is for anyone who wants to: •Diagnose hardware problems on an HP computer•Under

3 Updating the BIOS and Sending the Support TicketOverview of e-Diagtools e-Features30 EnglishOverview of e-Diagtools e-Featurese-Diagtools has powe

313 Updating the BIOS and Sending the Support TicketBasic to Intermediate Users: Setting Up the e-FeaturesBasic to Intermediate Users: Setting Up th

3 Updating the BIOS and Sending the Support TicketBasic to Intermediate Users: Setting Up the e-Features32 EnglishStep 1: Open the e-Diagtools Netwo

333 Updating the BIOS and Sending the Support TicketBasic to Intermediate Users: Setting Up the e-FeaturesStep 3: Set the Parameters for Sending the

3 Updating the BIOS and Sending the Support TicketAdvanced Users: Setting Up the e-Features34 EnglishAdvanced Users: Setting Up the e-FeaturesThis s

353 Updating the BIOS and Sending the Support TicketAdvanced Users: Setting Up the e-FeaturesStep 2: Enter the Basic Network Parameters or Set to DH

3 Updating the BIOS and Sending the Support TicketAdvanced Users: Setting Up the e-Features36 EnglishIf this parameter is not correct, press <F5&

373 Updating the BIOS and Sending the Support TicketInformation About The LAN Configuration AgentInformation About The LAN Configuration AgentThe LA

3 Updating the BIOS and Sending the Support TicketUpdating the BIOS38 EnglishUpdating the BIOSUsing the Utility Partition version of e-Diagtools, yo

393 Updating the BIOS and Sending the Support TicketUpdating the BIOS4 The Networking Parameters screen appears. All settings should already be corr

4 EnglishOverview of e-Diagtoolse-Diagtools has three main components:❒ The e-Diagtools pre-boot diagnostic capability. This generates an audible s

3 Updating the BIOS and Sending the Support TicketSending the Support Ticket40 EnglishSending the Support TicketYou can automatically email the Supp

413 Updating the BIOS and Sending the Support TicketSending the Support Ticket3 The Support Ticket screen appears. Press <F2> to send the Supp

3 Updating the BIOS and Sending the Support TicketSending the Support Ticket42 English4 The Networking Parameters screen appears. All settings shoul

4e-Diagtools Hardware DetectionThis chapter describes the hardware detection phase of e-Diagtools.this chapter applies tohp business pcs✔✔✔✔hp worksta

4 e-Diagtools Hardware DetectionOverview of Hardware Detection44 EnglishOverview of Hardware DetectionOnce launched, e-Diagtools begins by detecting

454 e-Diagtools Hardware DetectionHardware Detection ResultsHardware Detection ResultsThe following is an example of the screen that appears after t

4 e-Diagtools Hardware DetectionIf a Component is Not Detected46 EnglishIf a Component is Not DetectedIf one of your computer’s hardware components

5e-Diagtools Basic System TestThis chapter describes the basic system test performed by e-Diagtools.this chapter applies tohp business pcs✔✔✔✔hp works

5 e-Diagtools Basic System TestOverview of the Basic System Test48 EnglishOverview of the Basic System TestThe basic system test is performed after

495 e-Diagtools Basic System TestHow to Run the Basic System Test3 Once hardware detection is complete, this screen appears: 4 Press <F2> and

5MediaThis version of HP e-Diagtools is supplied on the following media: •The Utility Partition pre-installed on your hard disk — on most new HP compu

5 e-Diagtools Basic System TestTest Result: PASSED50 EnglishTest Result: PASSEDThe following actions are recommended:•If you are running e-Diagtools

515 e-Diagtools Basic System TestTest Result: WARNING or FAILEDTest Result: WARNING or FAILEDNOTE A test warning or failure does not necessarily mea

5 e-Diagtools Basic System TestTest Result: WARNING or FAILED52 English•For Business PCs and some Workstations:If the F11 - Emit Code button appears

535 e-Diagtools Basic System TestWhat is TestedWhat is TestedThe tests vary to some extent from platform to platform. For the most up-to-date list o

5 e-Diagtools Basic System TestWhat is Tested54 English

6Advanced System TestsThis chapter describes the advanced system tests. Individual computer components can be thoroughly tested using the advanced sys

6 Advanced System TestsOverview of the Advanced System Tests56 EnglishOverview of the Advanced System TestsThe advanced system tests can be used to

576 Advanced System TestsHow to Run an Advanced System TestHow to Run an Advanced System TestTo perform an advanced test:1 Highlight the test by usi

6 Advanced System TestsHow to Run an Advanced System Test58 EnglishTo Stop a TestYou can press <Esc> to stop the test. This is especially usef

596 Advanced System TestsTest Result: PASSEDTest Result: PASSEDOnce the test is finished, the test results screen appears. At this stage you can:•If

6 EnglishHP Instant Support For selected HP computers, e-Diagtools can also be run as part of the HP Instant Support framework.This e-Diagtools cap

6 Advanced System TestsTest Result: WARNING or FAILED60 EnglishTest Result: WARNING or FAILEDHere are a few recommended actions and tips:•Follow any

616 Advanced System TestsTest Result: WARNING or FAILED•For Business PCs and some Workstations:If the F11 - Emit Code button appears on the screen,

6 Advanced System TestsTest Result: WARNING or FAILED62 English

7The Support TicketThis chapter describes the Support Ticket, which is a record of the test results and the computer’s configuration.this chapter appl

7 The Support TicketWhat is the Support Ticket?64 EnglishWhat is the Support Ticket?The Support Ticket is a text file that contains a complete recor

657 The Support TicketUsing the Support Ticket FunctionsUsing the Support Ticket FunctionsAccessing the Support Ticket ScreenTo access the Support T

7 The Support TicketUsing the Support Ticket Functions66 EnglishPerforming Actions in the Support Ticket ScreenThe Support Ticket screen in e-Diagto

8e-Diagtools for WindowsThis chapter describes e-Diagtools for Windows, the Windows-based application for HP Notebook PCs.this chapter applies tohp bu

8 e-Diagtools for WindowsWhat is e-Diagtools for Windows?68 EnglishWhat is e-Diagtools for Windows?A new component of e-Diagtools named “e-Diagtools

698 e-Diagtools for WindowsWhat is e-Diagtools for Windows?Click on a command on the Command Bar to open a pulldown list of options associated with

Contents71 Pre-Boot Diagnostics and BIOS ErrorsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8 e-Diagtools for Windows“e-Diagtools for Windows” Commands70 English“e-Diagtools for Windows” CommandsThis section describes the e-Diagtools for Wi

718 e-Diagtools for Windows“e-Diagtools for Windows” CommandsBIOS Options•Download to Utility Partition•Update•InfoThe BIOS can be updated, by LAN o

8 e-Diagtools for WindowsConnection Parameters72 EnglishConnection ParametersYou can verify the connection parameters for the download in the Connec

738 e-Diagtools for WindowsConnection ParametersIf you select LAN connection (Internet), then you must ensure that the SMTP-Mailer Relay service nam

8 e-Diagtools for WindowsConnection Parameters74 EnglishInfoThe BIOS Info window provides: •the version number of the currently installed BIOS•the v

9HP Customer Care Service and Supportthis chapter applies tohp business pcs✔✔✔✔hp workstations✔✔✔✔hp notebook pcs✔✔✔✔

9 HP Customer Care Service and SupportYour HP Authorized Reseller76 EnglishYour HP Authorized ResellerHP Authorized Resellers have been trained on H

779 HP Customer Care Service and SupportHP Customer Care Center Phone NumbersHP Customer Care Center Phone NumbersHP Customer Care Centers can help

9 HP Customer Care Service and SupportHP Customer Care Center Phone Numbers78 English

79Glossaryadvanced system testsTogether with the basic system tests, the advanced system tests comprise the complete suite of hardware diagnostic test

Contents8 EnglishBefore You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Step

Glossary80 English

Contents9How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Test Result: PASSED . . . . . . . .