HP EliteBook Folio 1020 G1 Notebook PC Manuel d'utilisateur télécharger pdf (Page 75)

13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you

can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●

Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

Find support telephone numbers.

●

Locate an HP service center.

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer:

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your

computer model: aixed to the bottom of the computer, located in the battery bay, or under the memory

module compartment door.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Component

(1) Serial number

(2) Product number

(3) Warranty period

●

Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the

Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.

HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a

Digital Product Key electronically installed.

ENWW Contacting support 65

1 2 ... 70 71 72 73 74 75 76 77 78 79 80 ... 85 86

Pas de commentaire

HP EliteBook Folio 1020 G1 Notebook PC Manuel d'utilisateur Page 75