HP ZBook 17 G2 Mobile Workstation Manuel d'utilisateur

HP ZBook 17 G2 Mobile WorkstationMaintenance and Service Guide

Using MultiBoot ...

Reverse this procedure to install the processor heat sink.88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Core i7-4940MX 3.10-GHz (SC turbo

2. Lift the processor (2) straight up and remove it.NOTE: When installing the processor, the gold triangle (3) on the processor must be aligned with t

Graphics subsystem heat sinkNOTE: The graphics subsystem heat sink includes a fan and replacement thermal material.Description Spare part numberFor us

4. Remove the graphics subsystem heat sink (3).NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics subsystem heat

Component replacement procedures 93

Reverse this procedure to install the graphics subsystem heat sink.Graphics boardNOTE: The graphics board spare part kit includes replacement thermal

4. Remove the battery (see Battery on page 41).5. Remove the service cover (see Service cover on page 43).6. Remove the optical drive (see Optical dri

Power connector cableNOTE: The power connector cable is included in the Cable Kit, spare part number 785212-001.Before removing the power connector ca

6. Remove the power connector cable (6).Reverse this procedure to install the power connector cable.System boardNOTE: All system board spare part kits

Using Windows Refresh for quick and easy recovery ... 136Remove everything and reins

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.4

3. Remove the RJ-45 connector bracket (3).The RJ-45 connector bracket is available in the Bracket Kit, spare part number 737734-001.4. Disconnect the

6. Lift up on the left side of the system board (4) until it rests at an angle, and then remove it by sliding it up and to the left at an angle.When r

7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communic

Navigating and selecting in Computer Setup●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS upda

TPM BIOS settings (select products only)IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that yo

8 HP PC Hardware Diagnostics (UEFI) – Windows 10HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run di

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceThere are two options to download HP PC Hardware Diagnostics to a USB device:Download the

xii

9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), control

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

1. From the Start screen, type e, and then click File Explorer.2. Click your hard drive designation. The hard drive designation is typically Local Dis

Setting a new boot order in Computer SetupTo start Computer Setup and set a boot device order that the computer uses each time it is turned on or rest

Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer i

Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The follo

10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communicati

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, yo

1 Product descriptionCategory DescriptionProduct Name HP ZBook 17 G2 Mobile WorkstationProcessors●Intel® Core™ i7-4940MX 3.10-GHz (SC turbo up to 4.00

4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following

Setting a new boot order in Computer SetupTo start Computer Setup and set a boot device order that the computer uses each time it is turned on or rest

Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device

11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication betwe

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.– or –●To save your changes and exit Computer Set

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, yo

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning p

12 SpecificationsComputer specifications Metric U.S.DimensionsWidth 41.60 cm 16.37 inDepth 27.20 cm 10.70 inHeight (front to back) 3.40 cm to 4.00 cm

13 Backup and recovery – Windows 10This chapter provides information about the following processes. The information in the chapter is standard procedu

Creating HP Recovery media (select products only)If possible, check for the presence of the Recovery partition and the Windows partition. From the Sta

Category DescriptionMemory (continued) Supports the following configurations:●12288 MB total system memory (8192 + 4096)●8192 MB total system memory (

Using Windows ToolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Reco

Using the HP Recovery partition (select products only)The HP Recovery partition allows you to perform a system recovery without the need for recovery

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

14 Backup and recovery – Windows 8To protect your information, use Windows backup and restore utilities to back up individual files and folders, back

1. From the Start screen, type backup, and then click Settings.2. Click Save backup copy of your files with file history.File History windows are laun

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recover

Using Windows 8 operating system media (purchased separately)To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your c

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the Windows Refre

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.2. Click Settings.3. Click Change PC settings

Category DescriptionSecondary storage (continued)●512 GB, SATA-3●256 GB, SATA-3, SED, Opal2●256 GB, SATA-3, SED, Opal1●256 GB, SATA-3●240 GB, SATA-3●1

15 Backup and recovery – Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

Backing up your informationYou should create system repair media and your initial backup immediately after initial system setup. As you add new softwa

Using the Windows recovery tools Using the Windows recovery tools, you can:●Recover individual files●Restore the computer to a previous system restore

Using f11 recovery tools (select models only)CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you

After the installation is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Install the Hardware Enabli

16 Backup and Recovery – SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software and data files, you

3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.To immediately back up your information, click the

Remove everything and reinstall SLEDSometimes you want to perform detailed reformatting of your computer, or you want to remove personal information b

17 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PC

Category DescriptionWireless (continued)●HP lt4112 LTE/HSPA+ Mobile Broadband Module●HP hs3110 HSPA+ Mobile Broadband Module WWAN antennas (2) built

i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM

Non Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of t

Non Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of t

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen

c. Follow the on-screen instructions.d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.7. How can the Customer

18 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th

19 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter lights 17AC adapter, spare part numbers 35AC adapter/battery light 14accessory battery connector 18antennalocation 8audio, product de

ExpressCard assemblyremoval 82spare part number 27, 82ExpressCard bezelillustrated 33ExpressCard slot 15external media cards, product description 4Ff1

Category DescriptionPower requirements (continued)●8-cell, 2.80-AHr, 83-WHr, Li-ion battery●8-cell, 2.80-AHr, 75-WHr, Li-ion batterySecurity Integrate

portsDisplayPort 15product description 4Thunderbolt 15USB 2.0 15USB 3.0 16power button 9power button boardremoval 75spare part number 26, 75power conn

TThunderbolt port 15tools required 37top coverremoval 67spare part number 26, 67TouchPad button 13TouchPad light 12TouchPad on/off button 13TouchPad z

Category DescriptionOperating system (continued)Preinstalled operating systems (continued)Non-Windows operating systems●FreeDOS 2.0●Novell™: SuSE Linu

Category Description●WWAN module●mSATA7

© Copyright 2015 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc.under license. Intel and

2 External component identificationDisplayComponent Description(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to commun

Component DescriptionNOTE: The display switch is not visible on the outside of the computer.*The antennas are not visible on the outside of the comput

Component Description●When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows)/Suspend (Linux).●When the computer is

KeysComponent Description(1) esc keyNOTE: Windows models only.Displays system information when pressed in combination with the fn key.(2) fn key E

LightsComponent Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux).

TouchPadComponent Description(1) Pointing stick Moves the pointer and selects or activates items on the screen.(2) Left pointing stick button Func

FrontComponent Description(1) Wireless light●White: An integrated device, such as a WLAN device and/or a Bluetooth device, is on.●Amber: All wireles

LeftComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as

RightComponent Description(1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD).(2) Audio-out (headph

RearComponent Description(1) RJ-45 (network) jack Connects a network cable.(2) Vents (2) Enable airflow to cool internal components.NOTE: The comp

Important Notice about Customer Self-Repair PartsCAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by a

BottomComponent Description(1) Battery release latch Releases the battery.(2) Battery bay Holds the battery.(3) SIM slotNOTE: Select Windows mod

Component DescriptionCAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the com

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Item Component Description(3) Product number (p/n) This number provides specific information about the product’s hardware components. The part number

Non-Windows 8 models22 Chapter 3 Illustrated parts catalog

Computer major componentsItem Description Spare part number(1) Display assembly (includes microphone and wireless antenna cables): 17.3-in, AG, FHD,

Item Description Spare part number(2) Keyboard with backlight, pointing stick, and TouchPad (includes backlight, keyboard, pointing stick, and TouchPa

Item Description Spare part number Keyboard with pointing stick and TouchPad (includes keyboard, pointing stick, and TouchPad cables): For use in Be

Item Description Spare part number For use in the United States 745663-001(3) Top cover 735587-001(4) Power button board (includes cable) 733636-001(

Item Description Spare part number For use only on computer models equipped with a dual core processor and the Windows 10 or Windows 8 Professional o

iv Important Notice about Customer Self-Repair Parts

Item Description Spare part number Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 Upgr

Display assembly componentsDisplay assembly components 29

Item Description Spare part number(1) Display bezel: For use only on computer models equipped with a webcam 733633-001 For use only on computer mode

Bracket KitItem Description Spare part number Bracket Kit 737734-001(1) Power connector/security lock bracket(2) RJ-45 bracket(3) Fingerprint reader

Cable KitItem Description Spare part number Cable Kit 785212-001(1) Display panel cable (includes webcam/microphone module cable)(2) Low-voltage diff

Plastics KitItem Description Spare part number Plastics Kit 733637-001(1) Rear corner cover/right(2) Rear corner cover/left(3) Fingerprint reader bez

Mass storage devicesItem Description Spare part number(1) Solid-state drive: 512 GB, SATA-3 795969-001 256 GB, SATA-3, SED, Opal2 795968-001 256 GB

Item Description Spare part number 500-GB, 7200-RPM, SED, 7.0-mm 703268-001 500-GB, 5400-RPM, SATA, FIPS, 7.0-mm 730946-001(3) Optical drive for use

Description Spare part numberFor use in Japan 491683-291For use in North America 491683-001For use in the Netherlands 491683-B91For use in North Afric

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of

Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0

●Avoid and pointing stick contact with pins, leads, or circuitry.●Turn off power and input signals before inserting or removing connectors or test equ

5 Removal and replacement procedures for Customer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Instal

3. Rotate the battery at an angle (2), and then remove the battery from the computer (3).Install the battery by inserting it into the battery bay unti

Service coverDescription Spare part numberService cover 733635-001Before removing the service cover, follow these steps:1. Shut down the computer. If

Hard drives, primary and secondaryNOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive bracke

10. If it is necessary to remove the hard drive cover and bracket, follow these steps:a. Remove the four Phillips M3.0×3.0 screws (1) that secure the

Solid-state driveDescription Spare part number512 GB, SATA-3 795969-001512 GB, SATA-3, SED, Opal2 815841-001512 GB, Z Turbo Drive PCIe 815840-001256 G

2. Slide the solid-state drive away to remove it from the socket (2).Reverse this procedure to install the solid-state drive.WLAN moduleDescription Sp

vi Safety warning notice

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.4

WWAN moduleDescription Spare part numberHP lt4211 LTE/EV-DO/HSPA+ 4G Module 793116-001HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001HP hs3110

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch to prevent incorrect i

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided adhesive) 734300-001Before removing the RTC battery, follow these

Optical driveNOTE: The Upgrade Bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the Upgrade Ba

4. Remove the optical drive (3).5. If it is necessary to replace the optical drive bracket:a. Position the optical drive with the rear toward you.b. R

Upgrade Bay hard driveNOTE: The Upgrade Bay hard drive must be installed in the Upgrade Bay hard drive carrier before it can be installed in the compu

4. Remove the two Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and then remove the bracket from the carrier (2

Expansion memory moduleNOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Pr

KeyboardNOTE: The keyboard spare part kit includes a backlight and cable, pointing stick and cable, TouchPad and cable, and the keyboard cable.For use

Table of contents1 Product description ...

For use in country or region Spare part number For use in country or region Spare part numberFor use in Israel 745663-BB1 For use in Thailand 745663-2

4. Insert a screw driver or similar thin tool into the keyboard release opening in the optical drive bay, and then press on the back of the keyboard u

10. Remove the keyboard (3).Reverse this procedure to install the keyboard.Primary memory moduleNOTE: The computer has four memory slots. Expansion me

6. Remove the optical drive (see Optical drive on page 52) or Upgrade Bay hard drive (see Upgrade Bay hard drive on page 54).7. Remove the keyboard (s

6 Removal and replacement procedures for Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an

3. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure.The screw covers are a

Display panelDescription Spare part number17.3-in, FHD, AG, LED, WVA display panel 735367-00117.3-in, HD, AG, LED, WVA display panel 735366-001Before

3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2).4. Remove the eight Phill

Webcam/microphone moduleDescription Spare part numberWebcam/microphone module (includes double-sided adhesive) 784208-001Microphone module (includes d

Top coverDescription Spare part numberTop cover 735587-001Before removing the top cover, follow these steps:1. Shut down the computer. If you are unsu

Workstation guidelines ... 39Equipment guidelines ...

3. Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that secure the base enclosure to the top cover.4. Remove the fo

7. Disconnect the following cables:(1) Function board ZIF connector cable(2) Power button board ZIF connector cable(3) TouchPad ZIF connector cable(4)

9. Remove the top cover from the base enclosure (2).Reverse this procedure to install the top cover.70 Chapter 6 Removal and replacement procedures

Multifunction boardDescription Spare part numberMultifunction board (includes LED light pipe) 733639-001Before removing the multifunction board, follo

3. Turn the top cover upside down with the front toward you.4. Remove the Phillips PM2.0×3.0 screw (1) that secures the multifunction board to the top

SpeakersDescription Spare part numberSpeakers 733638-001Before removing the speaker assembly, follow these steps:1. Shut down the computer. If you are

Reverse this procedure to install the speakers.Fingerprint readerDescription Spare part numberFingerprint reader (includes cable) 737730-001Before rem

5. Remove the fingerprint reader (4).Reverse this procedure to install the fingerprint reader.Power button boardDescription Spare part numberPower but

3. Detach the power button board cable (2) from the top cover. (The power button board cable is attached to the top cover with double-sided tape.)4. R

Display assemblyThe display bezel, webcam/microphone module, microphone module, and display panel can be removed without removing the entire display a

7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ... 101Using Compute

2. Release the WLAN and WWAN antenna cables from the routing channel built into the base enclosure.3. Turn the computer right side up with the front t

9. Remove the hinge cover (2).The hinge cover is available using spare part number 733634-001.10. Remove the two Torx T8M2.5×7.0 screws that secure th

16. Disconnect the display panel cable from the system board (4).17. Remove the two Torx T8M2.5×7.0 screws (1) that secure the display assembly to the

a. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the hinge assemblies to the display panel.b. Remove the hinge assemblies (2).The hinge a

ExpressCard assemblyDescription Spare part numberExpressCard assembly 794578-001Before removing the ExpressCard assembly, follow these steps:1. Shut d

5. Remove the ExpressCard assembly (5) by sliding it up and to the right at an angle.Reverse this procedure to install the ExpressCard assembly.Smart

3. Release the ZIF connector (3) to which the Smart Card reader cable is attached, and then disconnect the Smart Card reader cable from the system boa

1. Remove the four Phillips M2.5×4.0 screws (1) that secure the audio/USB board to the base enclosure.2. Lift up on the left side of the board to disc

Processor heat sinkDescription Spare part numberFor use only with computer models equipped with quad-core processors 735372-001For use only with compu

2. Remove the heat sink (2).NOTE: Use the image below that best matches your model.NOTE: Thermal paste located on the surfaces of the processor (1) an