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7
Maintenance and Troubleshooting
Introduction
This chapter describes normal routine maintenance, which includes:
• Cleaning the mopier
• Working with the toner cartridge
• Extending toner cartridge life
• Clearing the TONER LOW message
• Replacing staples
• Clearing staple jams
The following sections help you troubleshoot the most common mopier
problems, clear paper jams, and understand mopier messages.
Cleaning Tasks
To maintain print quality, thoroughly clean your mopier:
• Every time you change the toner cartridge
• After printing approximately 15,000 images
• Whenever print quality problems occur
Clean the outside of the mopier with a lightly water-dampened cloth.
Clean the inside with only a dry, lint-free cloth. Observe the warnings
and cautions that follow the cleaning tasks on the following page.
CAUTION To avoid permanent damage to the toner cartridge, do not use
ammonia-based cleaners on or around your mopier.
EN Maintenance and Troubleshooting 7-1
- HP LaserJet 5Si Mopier 1
- User’s Guide 1
- Conventions 4
- Supplementary Documents 5
- Table of Contents 6
- About Your Mopier 10
- 1-2 About Your Mopier EN 11
- About Your Mopier 1-3 12
- Figure 1-1 13
- Paper Handling 14
- Memory Management 15
- Printing System 15
- Input/Output 16
- Networking Capabilities 16
- HP TRANSMIT ONCE Feature 17
- Energy Efficiency 17
- PCL Fonts 18
- PostScript Fonts 19
- Mopier Parts 20
- 1-12 About Your Mopier EN 21
- Accessories and Options 22
- 1-14 About Your Mopier EN 23
- Memory and Memory Management 24
- Storing Print Data 25
- • Print complex documents 26
- Mopier Software 28
- What is a Driver? 29
- Overview 30
- PCL drivers 31
- PostScript Drivers 31
- Additional Drivers 32
- Software Components 33
- HP JetPrint 34
- HP Toolbox 34
- HP JetAdmin 34
- HP Print Server NLM 35
- Macintosh Utilities 35
- DOS Symbol Sets Utility 36
- Printing the Symbol Sets 36
- 3-10 Mopier Software EN 37
- Mopier Control Panel 38
- Control Panel Layout 39
- Control Panel Keys 40
- Control Panel Display 41
- Settings and Defaults 42
- 4-6 Mopier Control Panel EN 43
- Control Panel Menus 44
- Tray Menu 45
- Job Control Menu 46
- Test Menu 47
- Mopier Control Panel 4-11 48
- Configuration 49
- Mopier Control Panel 4-13 50
- 4-14 Mopier Control Panel EN 51
- Mopier Control Panel 4-15 52
- PostScript 53
- Configuration Page 53
- Mopier Control Panel 4-17 54
- 4-18 Mopier Control Panel EN 55
- Mopier Control Panel 4-19 56
- ROM Resident Fonts 57
- Mopier Control Panel 4-21 58
- 4-22 Mopier Control Panel EN 59
- PCL Menu 60
- Configuration Menu 61
- * Factory default 62
- Print Quality Menu 63
- PostScript Menu 64
- Input/Output (IO) Menu 65
- Print Tasks 66
- Media Selection Guidelines 68
- 5-4 Print Tasks EN 69
- Media Use Guidelines 70
- 5-6 Print Tasks EN 71
- Paper Trays 1, 2, 3, and 4 72
- Loading Media Into Tray 1 73
- (Multi-purpose) 73
- Loading Paper into Tray 2 or 76
- 6 Position the guide over the 77
- Loading Paper into Tray 4 79
- 7 Close Tray 4 81
- Envelopes in Tray 1 82
- Loading Envelopes into 83
- Printing Envelopes from 84
- Your Software Application 84
- 7 Press [+] to view options 86
- Control Panel 87
- Output Bins 88
- Selecting the Left Output Bin 90
- Adjusting the Paper Stop 91
- Stapling Documents 94
- Different First Page 95
- Custom-Size Paper in Tray 1 96
- 3.9"/ 97
- 7.5"/ 190 mm 97
- Print Tasks 5-33 98
- Binding Options 99
- Stopping a Print Request 100
- 5-36 Print Tasks EN 101
- Print Quality 102
- Print Resolution 103
- Print Density 104
- Resolution Enhancement 105
- Dropouts 107
- Toner Smear 108
- Background Gray Toner Shading 108
- Repetitive Defects 108
- Improperly Formed Characters 109
- Line at Edge of Paper 109
- EconoMode 110
- Turning on EconoMode 111
- Introduction 112
- Cleaning Tasks 112
- Cleaning the Mopier 113
- Toner Cartridge 114
- Redistributing Toner in the 115
- Cartridge 115
- Maintenance & 116
- Troubleshooting 116
- Loading Staple Cartridges 117
- Clearing Staple Jams 118
- Troubleshooting Checklist 119
- Getting Started 120
- Print Job Does Not Print 121
- Print Speed Too Slow 123
- Problems with Tray 1 126
- Mopier Hard Disk 130
- SIMM Board Troubleshooting 131
- PostScript Troubleshooting 133
- Paper Jams 134
- 1 Open the door of Tray 1 136
- 3 Open the jam access cover 137
- Clearing the Top Cover 138
- 4 Close the door 140
- 1 Open the tray 141
- 4 Close the tray 141
- 1 Slide open Tray 4 143
- Optional Envelope Feeder 144
- Figure 7-11 144
- Repeated Paper Jams 145
- Mopier Messages 146
- Continued on the next page 147
- Calling for Help 158
- Specifications 160
- Mopier Specifications 161
- Regulatory Statements 162
- VCCI Statement (Japan) 163
- Safety Information 164
- Laser Statement for Finland 165
- Specifications A-7 166
- A-8 Specifications EN 167
- PCL Printer Commands (Escape 168
- Sequences) 168
- Escape Character 169
- PCL Font Selection 170
- PCL Printer 172
- Commands 172
- Memory and Personality SIMM 174
- Installation 174
- Installing a SIMM Board 175
- Personality SIMM 176
- Testing a SIMM Board 177
- Verifying a PostScript SIMM 178
- Warranty and Software License 180
- Warranty 181
- Warranty Limitations 182
- Repacking Guidelines 183
- HP Software Product License 184
- Information 186
- Sales and Services 189
- EN Index-1 196
- Index-2 EN 197
- EN Index-3 198
- Index-4 EN 199
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