HP 5000 Router Series Manuel d'installation Page 59

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A
OBTAINING SUPPORT FOR YOUR
PRODUCT
Register Your Product Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration.
Register your product at
http://eSupport.3com.com/. 3Com eSupport services
are based on accounts that you create or have authorization to access. First time
users must apply for a user name and password that provides access to a number
of eSupport features including Product Registration, Repair Services, and Service
Request. If you have trouble registering your product, please contact 3Com Global
Services for assistance.
Purchase Value-Added
Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services like 3Com Express
SM
and
Guardian
SM
can include 24x7 telephone technical support, software upgrades,
onsite assistance or advance hardware replacement. Experienced engineers are
available to manage your installation with minimal disruption to your network.
Expert assessment and implementation services are offered to fill resource gaps
and ensure the success of your networking projects. More information on 3Com
maintenance and Professional Services is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for a complete list of the
value-added services available in your area.
Troubleshoot Online You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at
http://knowledgebase.3com.com and contains
thousands of technical solutions written by 3Com support engineers.
Access Software
Downloads
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/, or under the
Product Support heading at
http://www.3com.com/
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