HP rp5700 Point of Sale System Manuel d'utilisateur

Troubleshooting GuideHP rp5700

The Status tab also shows:●The devices being tested●The test status (running, passed, or failed) of each device being tested●The overall test progress

Saving and Printing Information in HP Insight DiagnosticsYou can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a

Restoring the SoftwareThe HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded oneach system and allows you to:●

2 Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as hard drive,optical drive

●If you recently installed new software, uninstall the software and see if the computer functionsproperly.●If you are using a Windows operating system

●Turn up the brightness and contrast controls of the monitor if the monitor is dim.●Press and hold any key. If the system beeps, then the keyboard sho

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key may be on. Press the Num Lock key. The Num Lock light should no

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.Some applications run

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionPress and hold the power button for less than 4 seco

© Copyright 2007 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft, Windows, and W

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table 2-2 Solving Power ProblemsPower supply s

Solving Hard Drive ProblemsTable 2-3 Solving Hard Drive ProblemsHard drive error occurs.CauseSolutionHard disk has bad sectors or has failed. 1. In W

Nonsystem disk/NTLDR missing message.Cause SolutionSystem files missing or not properly installed. 1. Insert a bootable CD or USB device and restart t

Computer seems to be locked up.Cause Solutionoff the power. To restart the computer, press the power buttonagain.Table 2-3 Solving Hard Drive Problem

Solving Media Card Reader ProblemsTable 2-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Win

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognizedby the computer.CauseSolutionThe op

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to the commoncauses and solutions list

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Vibrating or rattling noise coming from inside a CRT monitor when powered on.Cause SolutionMonitor degaussing coil has been activated. None. It is nor

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result inbodily harm or loss of life.CAUTION: Te

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker.Cause SolutionDevices connected to the line-out connector mute the internalspeaker.Turn on and use external spe

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and to the commoncauses and solutions list

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Mouse does not respond to movement or is too slow.Cause Solution3. Use the up or down arrow key to select the Shut Downoption and then press the Enter

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps fivetimes. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network status link light never flashes.NOTE: The network status light is supposed to flash when there is network activity.Cause SolutionNetwork drive

Network controller stops working without apparent cause.Cause SolutionThe files containing the network drivers are corrupted. Download the network dri

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Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps fivetimes. (Beeps stop after fifth iterati

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table 2-13 Solving Proce

Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot because thedrive cab

Solving Drive Key ProblemsIf you encounter Drive Key problems, common causes and solutions are listed in the following table.Table 2-15 Solving Drive

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Internet takes too long to download Web sites.Cause Solution4. In the Device Manager area, click the Device Managerbutton.5. Double-click Ports (COM &

Table of contents1 Computer Diagnostic FeaturesHP Insight Diagnostics ...

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

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A POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

Control panel message Description Recommended actionor contact an authorized dealer or reseller forRTC battery replacement.163-Time & Date Not Set

Control panel message Description Recommended action301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computerturned off.2. Check connec

Control panel message Description Recommended action512-Chassis, Rear Chassis, or Front ChassisFan not DetectedChassis, rear chassis, or front chassis

Control panel message Description Recommended action1155-Serial Port Address Conflict Detected Both external and internal serial ports areassigned to

Control panel message Description Recommended actionInvalid Electronic Serial Number Electronic serial number has becomecorrupted.1. Run Computer Setu

Appendix B Password Security and Resetting CMOSResetting the Password Jumper ...

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, once every second,followed by a two secondpause. Beeps stop after fif

Activity Beeps Possible Cause Recommended Actionpause. Beeps stop after fifthiteration but LEDs continueuntil problem is solved.Red Power LED flashes

B Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.Using Computer Setup t

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults and willerase any customized information including passwords, asset number

C Drive Protection System (DPS)The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in somecomputers. DPS is de

Accessing DPS Through Computer SetupWhen the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS

IndexAaudible codes 54audio problems 24BBackup and Recovery Manager 6beep codes 54boot problems 39booting optionsFull Boot 47Quick Boot 47CCD-ROM or D

1 Computer Diagnostic FeaturesHP Insight DiagnosticsNOTE: HP Insight Diagnostics is included on CD with some computer models only.The HP Insight Diagn

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4. Select the appropriate language and click Continue.NOTE: It is recommended that you accept the assigned default keyboard for yourlanguage unless yo

There are three types of tests to choose from:●Quick Test—Provides a predetermined script where a sample of each hardware component isexercised and re