HP DESIGNJET 5000 Manuel d'utilisateur Page 1

Service ManualDesignJet 5000 and 5500 SeriesHP Large-Format Printers

Troubleshooting1-4HP DesignJet 5000 and 5500 Series Printers Service ManualTroubleshooting Ink Supplies Error CodesChapter 3, HP Ink Supplies Trouble

Service Tests and Utilities4-4HP DesignJet 5000 and 5500 Series Printers Service ManualSpinning up disk Boot Failed:1f500XXThis is an error related to

Service Tests and Utilities 4-5HP DesignJet 5000 and 5500 Series Printers Service ManualService Tests (Diagnostics)The following is a list of all inte

Service Tests and Utilities4-6HP DesignJet 5000 and 5500 Series Printers Service ManualEntering the Service Tests Menu1. Once the message "Ready&

Service Tests and Utilities 4-7HP DesignJet 5000 and 5500 Series Printers Service ManualFor Call Agents requesting the User to access a limited number

Service Tests and Utilities4-8HP DesignJet 5000 and 5500 Series Printers Service ManualIf your Firmware does not support Service Tests, the following

Service Tests and Utilities 4-9HP DesignJet 5000 and 5500 Series Printers Service ManualScan Axis TestThe purpose of this test is to verify: Carriage

Service Tests and Utilities4-10HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE Report the values to the nearest HP Response Center or HP

Service Tests and Utilities 4-11HP DesignJet 5000 and 5500 Series Printers Service ManualMedia Axis TestThe purpose of this test is to verify: Overdr

Service Tests and Utilities4-12HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE Report the values to the nearest HP Response Center or HP

Service Tests and Utilities 4-13HP DesignJet 5000 and 5500 Series Printers Service ManualService UtilitiesThe following is a list of all internal Serv

Troubleshooting 1-5HP DesignJet 5000 and 5500 Series Printers Service ManualThe Printer does not Power ON1. Check that the Power Cord is connected cor

Service Tests and Utilities4-14HP DesignJet 5000 and 5500 Series Printers Service ManualEntering the Service Utilities Menu1. Once the message "R

Service Tests and Utilities 4-15HP DesignJet 5000 and 5500 Series Printers Service ManualFor Call Agents requesting the User to access a limited numbe

Service Tests and Utilities4-16HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE If the Printer is not used for 3 minutes, the Printer exi

Service Tests and Utilities 4-17HP DesignJet 5000 and 5500 Series Printers Service ManualTurn DRIVE ROLLERThe purpose of this Service Utility is to ro

Service Tests and Utilities4-18HP DesignJet 5000 and 5500 Series Printers Service ManualPrime TUBESThe purpose of this Service Utility is to prime the

Service Tests and Utilities 4-19HP DesignJet 5000 and 5500 Series Printers Service Manual4. The following message will be displayed on the front panel

Service Tests and Utilities4-20HP DesignJet 5000 and 5500 Series Printers Service Manual8. The Printer will then begin to prime the Tubes System.9. On

Service Tests and Utilities 4-21HP DesignJet 5000 and 5500 Series Printers Service Manual12. If media is not loaded, the following message appears on

Service Tests and Utilities4-22HP DesignJet 5000 and 5500 Series Printers Service ManualAltitude SetupThis Service Utility allows the operating altitu

Service Tests and Utilities 4-23HP DesignJet 5000 and 5500 Series Printers Service ManualEEROM SetupNOTE This test is only necessary in a situation wh

Troubleshooting1-6HP DesignJet 5000 and 5500 Series Printers Service ManualALL the Front-Panel LEDs are Lit but Nothing Else HappensThe BootROM DIMM i

Service Tests and Utilities4-24HP DesignJet 5000 and 5500 Series Printers Service ManualIf you want to set the Model Numbera If you want to set the Mo

Service Tests and Utilities 4-25HP DesignJet 5000 and 5500 Series Printers Service ManualIf you want to set the Serial NumberNOTE The Serial Number in

Service Tests and Utilities4-26HP DesignJet 5000 and 5500 Series Printers Service ManualIf you want to set the Japanese FontsNOTE If the customer is n

Service Tests and Utilities 4-27HP DesignJet 5000 and 5500 Series Printers Service Manualb If you select Ye s the message below will be displayed. Pre

Service Tests and Utilities4-28HP DesignJet 5000 and 5500 Series Printers Service ManualReset Life CountersThe purpose of this Service Utility is to r

Service Tests and Utilities 4-29HP DesignJet 5000 and 5500 Series Printers Service ManualThe front panel message displays the following information:

Service Tests and Utilities4-30HP DesignJet 5000 and 5500 Series Printers Service ManualBackup EEROMThis Service Utility is used to restore the conten

Service Tests and Utilities 4-31HP DesignJet 5000 and 5500 Series Printers Service Manual3. If you select "Main PCA" a message confirming th

Service Tests and Utilities4-32HP DesignJet 5000 and 5500 Series Printers Service ManualImage Quality WarningThis Service Utility is used to turn the

Service Tests and Utilities 4-33HP DesignJet 5000 and 5500 Series Printers Service ManualDiagnostic PrintThis Service Utility allows you to print a Di

Troubleshooting 1-7HP DesignJet 5000 and 5500 Series Printers Service ManualTroubleshooting Shutdowns - User Message "Warning: Switch Power Off&q

Service Tests and Utilities4-34HP DesignJet 5000 and 5500 Series Printers Service ManualSleep Mode (DesignJet 5500 Series Only)The purpose of this Ser

5-1HP DesignJet 5000 and 5500 Series Printers Service ManualService Calibrations 5Service Calibrations 5-3Entering the Service Calibrations Menu 5-

Service Calibrations5-2HP DesignJet 5000 and 5500 Series Printers Service ManualIntroductionThe Printer has several calibration procedures that must b

Service Calibrations 5-3HP DesignJet 5000 and 5500 Series Printers Service ManualService CalibrationsThe following is a list of all internal Service C

Service Calibrations5-4HP DesignJet 5000 and 5500 Series Printers Service ManualEntering the Service Calibrations Menu1. Once the message "Ready&

Service Calibrations 5-5HP DesignJet 5000 and 5500 Series Printers Service ManualFor Call Agents requesting the User to access a limited number of Ser

Service Calibrations5-6HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE If the Printer is not used for 3 minutes, the Printer exits out o

Service Calibrations 5-7HP DesignJet 5000 and 5500 Series Printers Service Manual1. Scan-Axis CalibrationThe purpose of this Service Calibration is to

Service Calibrations5-8HP DesignJet 5000 and 5500 Series Printers Service ManualIf the Media loaded is not the right size, the following message is di

Service Calibrations 5-9HP DesignJet 5000 and 5500 Series Printers Service Manual4. When you have inserted the Line Sensor Id. the message below is di

Troubleshooting1-8HP DesignJet 5000 and 5500 Series Printers Service ManualCheck Paper PathThis warning appears whenever the friction on the Paper-Axi

Service Calibrations5-10HP DesignJet 5000 and 5500 Series Printers Service Manual7. The Printer then performs the Printhead to media spacing calibrati

Service Calibrations 5-11HP DesignJet 5000 and 5500 Series Printers Service Manual2. Service Station CalibrationThe purpose of this Service Calibratio

Service Calibrations5-12HP DesignJet 5000 and 5500 Series Printers Service Manual2. If the correct media is loaded, the following message is displayed

Service Calibrations 5-13HP DesignJet 5000 and 5500 Series Printers Service Manual5. On completing the Drop Detector calibration, the following messag

Service Calibrations5-14HP DesignJet 5000 and 5500 Series Printers Service Manual3. Accuracy CalibrationThe purpose of this Accuracy Calibration is to

Service Calibrations 5-15HP DesignJet 5000 and 5500 Series Printers Service Manual3. If media is not loaded, the following message appears on the fron

Service Calibrations5-16HP DesignJet 5000 and 5500 Series Printers Service Manual6. The Printer will unload the media and request you to remove it fro

Service Calibrations 5-17HP DesignJet 5000 and 5500 Series Printers Service ManualIf the Calibration fails the following message is displayed. Press E

Service Calibrations5-18HP DesignJet 5000 and 5500 Series Printers Service ManualCarriage Height CalibrationThe purpose of this Service Calibration is

Service Calibrations 5-19HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE During the Carriage Height Calibration procedure the CarriageAs

Troubleshooting 1-9HP DesignJet 5000 and 5500 Series Printers Service ManualNOTEAlso, after replacing the Scan-Axis Motor, perform the Scan-Axis Test(

Service Calibrations5-20HP DesignJet 5000 and 5500 Series Printers Service Manual5. Insert the Carriage Height Tool into the black Printhead slot.6. C

Service Calibrations 5-21HP DesignJet 5000 and 5500 Series Printers Service Manual7. Loosen the two T10 screws at the back of the Carriage Assembly. N

Service Calibrations5-22HP DesignJet 5000 and 5500 Series Printers Service Manual9. Lower the Carriage Assembly slightly, by turning the T9 screw show

Service Calibrations 5-23HP DesignJet 5000 and 5500 Series Printers Service Manual11. Raise the Carriage Assembly slightly, by turning the T9 screw (s

Service Calibrations5-24HP DesignJet 5000 and 5500 Series Printers Service Manual13. When the scraping has been eliminated it is important to leave th

Service Calibrations 5-25HP DesignJet 5000 and 5500 Series Printers Service Manual15. When the complete length of the Printer is calibrated (clear of

Service Calibrations5-26HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error CodesIntroductionNOTE Calibration Error Codes are c

Service Calibrations 5-27HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 0000NOTE This code is not an error. See the other

Service Calibrations5-28HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 0020Problem Description:Line Sensor error.Correcti

Service Calibrations 5-29HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 1002 (User)Problem Description:The Line Sensor pa

Troubleshooting1-10HP DesignJet 5000 and 5500 Series Printers Service ManualProblems with VacuumIf you have problems loading either Roll or Sheet Medi

Service Calibrations5-30HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 1005 (User)Problem Description:Paper Axis Error.Co

Service Calibrations 5-31HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 1042 (User)Problem Description:Scan-Axis Alignmen

Service Calibrations5-32HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 2004 (User)Problem Description:Media Profile Error

Service Calibrations 5-33HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 2101 (through to 2607) (User)Problem Description:

Service Calibrations5-34HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 3130Problem Description:Firmware Error.Corrective

Service Calibrations 5-35HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 4003 (Service)Problem Description:Line Detection

Service Calibrations5-36HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 5002 (Service)Problem Description:Black Printhead

Service Calibrations 5-37HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 5010 (Service)Problem Description:Too many Black

Service Calibrations5-38HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 6000 (Service)NOTE This code is not an error. See

Service Calibrations 5-39HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 6006 (Service)Problem Description:Drop Detector f

Troubleshooting 1-11HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead Crashes/Smears on High Density Prints Using Coated MediaHigh de

Service Calibrations5-40HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 6012 (Service)Problem Description:Calibration fail

Service Calibrations 5-41HP DesignJet 5000 and 5500 Series Printers Service ManualCalibration Error: 6018 (Service)Problem Description:Calibration pos

Service Calibrations5-42HP DesignJet 5000 and 5500 Series Printers Service ManualUser CalibrationsThe following is a list of internal User Calibration

Service Calibrations 5-43HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead AlignmentThe printer will normally perform an alignment au

Service Calibrations5-44HP DesignJet 5000 and 5500 Series Printers Service ManualBanding CalibrationThe banding calibration is intended to eliminate t

Service Calibrations 5-45HP DesignJet 5000 and 5500 Series Printers Service ManualAccuracy CalibrationThe printer is calibrated at the factory to ensu

Service Calibrations5-46HP DesignJet 5000 and 5500 Series Printers Service Manual

6-1HP DesignJet 5000 and 5500 Series Printers Service ManualPrint Quality 6Print Quality 6-2Print Quality Troubleshooting Checklist 6-2How to Use t

Print Quality6-2HP DesignJet 5000 and 5500 Series Printers Service ManualPrint QualityPrint Quality Troubleshooting ChecklistWhen faced with a Print Q

Print Quality 6-3HP DesignJet 5000 and 5500 Series Printers Service Manual6 Driver print quality configuration:To clarify if the reason of the problem

Troubleshooting1-12HP DesignJet 5000 and 5500 Series Printers Service ManualBanding at variable extreme environmental conditionsThe Accuracy Calibrati

Print Quality6-4HP DesignJet 5000 and 5500 Series Printers Service ManualHow to Use the Diagnostic PrintWhat is the Diagnostic Print?The Printer conta

Print Quality 6-5HP DesignJet 5000 and 5500 Series Printers Service ManualPrinting the Diagnostic Print1 Once the message “Ready” is displayed on the

Print Quality6-6HP DesignJet 5000 and 5500 Series Printers Service ManualFor Call Agents requesting the User to print the Service Diagnostic printa On

Print Quality 6-7HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE For Firmware Version A.02.xx in the 5000 Series and on the 5500Series,

Print Quality6-8HP DesignJet 5000 and 5500 Series Printers Service ManualOverall Print Quality Test - Page 1This test pattern checks for banding in th

Print Quality 6-9HP DesignJet 5000 and 5500 Series Printers Service ManualIn the following example, there is a problem in the Magenta Printhead. There

Print Quality6-10HP DesignJet 5000 and 5500 Series Printers Service ManualBanding in all of the colorsNOTE In high quality modes media advance problem

Print Quality 6-11HP DesignJet 5000 and 5500 Series Printers Service ManualColor Alignment Print Test - Page 2This part of the Diagnostic Print Test i

Print Quality6-12HP DesignJet 5000 and 5500 Series Printers Service ManualBidirectional Alignment - Page 3If a Printer has Bidirectional alignment pro

Print Quality 6-13HP DesignJet 5000 and 5500 Series Printers Service ManualVertical Line Straightness - Page 4If a Printer has Vertical Line Straightn

Troubleshooting 1-13HP DesignJet 5000 and 5500 Series Printers Service ManualHue shift on HP Colorfast Adhesive Vinyl mediaUnder high humidity conditi

Print Quality6-14HP DesignJet 5000 and 5500 Series Printers Service ManualNozzle Print Test - Page 5NOTE If your Printer has nozzle defects, it does n

Print Quality 6-15HP DesignJet 5000 and 5500 Series Printers Service ManualHow to fix the Nozzle DefectsNOTE The Printer will automatically request yo

Print Quality6-16HP DesignJet 5000 and 5500 Series Printers Service ManualNo Printing Defects Found in the Diagnostic PrintIf all the test patterns fr

Print Quality 6-17HP DesignJet 5000 and 5500 Series Printers Service Manual If the problem persists check the lens and if it is dirty replace the Len

Print Quality6-18HP DesignJet 5000 and 5500 Series Printers Service ManualColor Accuracy ConfigurationThe configurations of the Printer, the driver, a

Print Quality 6-19HP DesignJet 5000 and 5500 Series Printers Service Manuallength by several centimeters. Depending on the type of problem, the troubl

Print Quality6-20HP DesignJet 5000 and 5500 Series Printers Service Manual3 If Heavy Coated media is being used, use the Front Panel to select Heavy C

Print Quality 6-21HP DesignJet 5000 and 5500 Series Printers Service ManualWarped Lines on MediaThe media itself may be warped. This can happen if it

Print Quality6-22HP DesignJet 5000 and 5500 Series Printers Service ManualUsing the Color PrintObjective and DescriptionThe objective of the Color Pri

Print Quality 6-23HP DesignJet 5000 and 5500 Series Printers Service ManualBear in mind that the transition could happen anywhere along the line. Trus

Technical Marketing,Barcelona Division,Hewlett-Packard Espanola, S.A.Avda. Graells, 50108190 Sant Cugat del VallesSpainFor HP Internal Use Only©Copyri

Troubleshooting1-14HP DesignJet 5000 and 5500 Series Printers Service ManualLoss of Gloss on HP Photo Imaging Gloss when using the Take-Up ReelUnder h

Print Quality6-24HP DesignJet 5000 and 5500 Series Printers Service ManualEnrichment IssueIssues DescriptionThere can be some light color area fills t

Print Quality 6-25HP DesignJet 5000 and 5500 Series Printers Service ManualSee the following image:Cause:Before going to the root cause, we have to un

Print Quality6-26HP DesignJet 5000 and 5500 Series Printers Service Manualevaporates partially, which leaves the ink on the nozzle with more pigments.

Print Quality 6-27HP DesignJet 5000 and 5500 Series Printers Service ManualWorkaroundsThis image quality problem is a product limitation. So, it has N

Print Quality6-28HP DesignJet 5000 and 5500 Series Printers Service ManualYou will see that replacing any printer’s hardware part can not solve these

Print Quality 6-29HP DesignJet 5000 and 5500 Series Printers Service ManualGiven that the DesignJet 5X00 series printer is a production speed printer

Print Quality6-30HP DesignJet 5000 and 5500 Series Printers Service Manual2 Presence of marks on the front side of the media.The following figure sho

Print Quality 6-31HP DesignJet 5000 and 5500 Series Printers Service ManualThe HP DesignJet 5X00 series is already optimized to minimize the static bu

Print Quality6-32HP DesignJet 5000 and 5500 Series Printers Service Manual2 Presence of ink smears or even drops on the printout.See the following ima

Print Quality 6-33HP DesignJet 5000 and 5500 Series Printers Service Manual3 Ink stains on the media after changing/reseating the printheads NOTE This

Troubleshooting 1-15HP DesignJet 5000 and 5500 Series Printers Service ManualWrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media

Print Quality6-34HP DesignJet 5000 and 5500 Series Printers Service ManualStatic: Solutions and WorkaroundsThe following options resolve the issue: U

7-1HP DesignJet 5000 and 5500 Series Printers Service ManualParts and Diagrams 7Printer Support 7-2Bin and Take-Up Reel 7-4Right Hand Cover 7-6Lef

Parts and Diagrams7-2HP DesignJet 5000 and 5500 Series Printers Service ManualPrinter SupportPrinter SupportReferenceonDrawingHP Part Number Quantity

Parts and Diagrams 7-3HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 3: Printer Support141223

Parts and Diagrams7-4HP DesignJet 5000 and 5500 Series Printers Service ManualBin and Take-Up ReelBin and Take-Up ReelReferenceonDrawingHP Part Number

Parts and Diagrams 7-5HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 4: Bin and Take-Up Reel183456792Bin Support

Parts and Diagrams7-6HP DesignJet 5000 and 5500 Series Printers Service ManualRight Hand CoverRight Hand CoverReferenceonDrawingHP Part Number Quantit

Parts and Diagrams 7-7HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 5: Right Hand Cover4781526329

Parts and Diagrams7-8HP DesignJet 5000 and 5500 Series Printers Service ManualLeft Hand Cover and Rear DoorLeft Hand Cover and Rear DoorReferenceonDra

Parts and Diagrams 7-9HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 6: Left Hand Cover and Rear Door45622182397111012

Troubleshooting1-16HP DesignJet 5000 and 5500 Series Printers Service ManualDrying Time Too Long for HP Studio CanvasUnder conditions of high humidity

Parts and Diagrams7-10HP DesignJet 5000 and 5500 Series Printers Service ManualTop and Back CoversTop and Back CoversReference on DrawingHP Part Numbe

Parts and Diagrams 7-11HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 7: Top and Back Covers1243

Parts and Diagrams7-12HP DesignJet 5000 and 5500 Series Printers Service ManualService StationService StationReferenceonDrawingHP Part Number Quantity

Parts and Diagrams 7-13HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 8: Service Station452132

Parts and Diagrams7-14HP DesignJet 5000 and 5500 Series Printers Service ManualVacuum FanVacuum FanReferenceonDrawingHP Part Number Quantity Descripti

Parts and Diagrams 7-15HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 9: Vacuum Fan12

Parts and Diagrams7-16HP DesignJet 5000 and 5500 Series Printers Service ManualBooster Fan and Media SensorBooster Fan and Media SensorReferenceonDraw

Parts and Diagrams 7-17HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 10: Booster Fan and Media Sensor231

Parts and Diagrams7-18HP DesignJet 5000 and 5500 Series Printers Service ManualPaper-Axis MotorPaper-Axis MotorReferenceonDrawingHP Part Number Quanti

Parts and Diagrams 7-19HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 11: Paper-Axis Motor231

Troubleshooting 1-17HP DesignJet 5000 and 5500 Series Printers Service Manual2. The media sensor is defective. To verify this, remove the media and re

Parts and Diagrams7-20HP DesignJet 5000 and 5500 Series Printers Service ManualScan-Axis MotorScan-Axis MotorReferenceonDrawingHP Part Number Quantity

Parts and Diagrams 7-21HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 12: Scan-Axis Motor21

Parts and Diagrams7-22HP DesignJet 5000 and 5500 Series Printers Service ManualISS and APS AssemblyISS and APS AssemblyReferenceonDrawingHP Part Numbe

Parts and Diagrams 7-23HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 13: ISS and APS Assembly21

Parts and Diagrams7-24HP DesignJet 5000 and 5500 Series Printers Service ManualInk Tubes SystemInk Tubes SystemReferenceonDrawingHP Part Number Quanti

Parts and Diagrams 7-25HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 14: Ink Tubes System21

Parts and Diagrams7-26HP DesignJet 5000 and 5500 Series Printers Service ManualBoot ROM DIMM, DRAM Memory and Covers Boot ROM DIMM, DRAM Memor

Parts and Diagrams 7-27HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 15: BootROM, Memory and Covers465213

Parts and Diagrams7-28HP DesignJet 5000 and 5500 Series Printers Service ManualRear Electronics Access CoversRear Electronics Access CoversReferenceon

Parts and Diagrams 7-29HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 16: Rear Electronics Access Covers12346578

Troubleshooting1-18HP DesignJet 5000 and 5500 Series Printers Service ManualTrailing Cable connection, so just reconnect the Trailing Cable again to d

Parts and Diagrams7-30HP DesignJet 5000 and 5500 Series Printers Service ManualHard Disk Drive and CoverHard Disk Drive and CoverReferenceonDrawingHP

Parts and Diagrams 7-31HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 17: Hard Disk Drive and Cover132

Parts and Diagrams7-32HP DesignJet 5000 and 5500 Series Printers Service ManualISS PCA and Main PCAISS PCA and Main PCAReferenceonDrawingHP Part Numbe

Parts and Diagrams 7-33HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 18: ISS PCA and Main PCA342125

Parts and Diagrams7-34HP DesignJet 5000 and 5500 Series Printers Service ManualPower Supply UnitPower Supply UnitReferenceonDrawingHP Part Number Quan

Parts and Diagrams 7-35HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 19: Power Supply Unit512634

Parts and Diagrams7-36HP DesignJet 5000 and 5500 Series Printers Service ManualCarriage AssemblyCarriage AssemblyReferenceonDrawingHP Part Number Quan

Parts and Diagrams 7-37HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 20: Carriage Assembly53214

Parts and Diagrams7-38HP DesignJet 5000 and 5500 Series Printers Service ManualTensioner Assembly and Encoder StripTensioner Assembly and Encoder Stri

Parts and Diagrams 7-39HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 21: Tensioner Assembly and Encoder Strip24531

Troubleshooting 1-19HP DesignJet 5000 and 5500 Series Printers Service ManualCutter Assembly Problems1. The Printer does not cut (even when using the

Parts and Diagrams7-40HP DesignJet 5000 and 5500 Series Printers Service ManualPlaten Assemblies - DesignJet 5000 SeriesPlaten Assemblies - DesignJet

Parts and Diagrams 7-41HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 22: Platen Assemblies - DesignJet 5000 Series1345000 Series Onl

Parts and Diagrams7-42HP DesignJet 5000 and 5500 Series Printers Service ManualPlaten Assemblies - DesignJet 5500 SeriesPlaten Assemblies - DesignJet

Parts and Diagrams 7-43HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 23: Platen Assemblies - DesignJet 5500 Series13425500 Series On

Parts and Diagrams7-44HP DesignJet 5000 and 5500 Series Printers Service ManualPinch-Wheels Assembly and LeverPinch-Wheels Assembly and LeverReference

Parts and Diagrams 7-45HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 24: Pinch-Wheels Assembly and Lever5376421

Parts and Diagrams7-46HP DesignJet 5000 and 5500 Series Printers Service ManualCenter Guide, Deflectors and Entry Roller - DesignJet 5000 Series Cente

Parts and Diagrams 7-47HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 25: Center Guide, Deflectors and Entry Roller - DesignJet 5000

Parts and Diagrams7-48HP DesignJet 5000 and 5500 Series Printers Service ManualCenter Guide and Entry Roller - DesignJet 5500 SeriesCenter Guide and E

Parts and Diagrams 7-49HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 26: Center Guide and Entry Roller - DesignJet 5500 Series453221

Troubleshooting1-20HP DesignJet 5000 and 5500 Series Printers Service ManualCarriage and Scan-Axis Problems1. Printhead continuity problems.When insta

Parts and Diagrams7-50HP DesignJet 5000 and 5500 Series Printers Service ManualTubes Guide AssembliesTubes Guide AssembliesReferenceonDrawingHP Part N

Parts and Diagrams 7-51HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 27: Tubes Guide Assemblies3456712

Parts and Diagrams7-52HP DesignJet 5000 and 5500 Series Printers Service ManualEMC CoversEMC CoversReferenceonDrawingHP Part Number Quantity Descripti

Parts and Diagrams 7-53HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 28: EMC Covers12113

Parts and Diagrams7-54HP DesignJet 5000 and 5500 Series Printers Service ManualSpindle and HubSpindle and HubReferenceonDrawingHP Part Number Quantity

Parts and Diagrams 7-55HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 29: Spindle and Hub132

Parts and Diagrams7-56HP DesignJet 5000 and 5500 Series Printers Service ManualRollfeed BrakesRollfeed BrakesReferenceonDrawingHP Part Number Quantity

Parts and Diagrams 7-57HP DesignJet 5000 and 5500 Series Printers Service ManualFigure 30: Rollfeed Brakes1Left Hand SideRight Hand Side23 and 45 and

Parts and Diagrams7-58HP DesignJet 5000 and 5500 Series Printers Service ManualMiscellaneous ItemsMiscellaneous ItemsReferenceonDrawingHP Part Number

Parts and Diagrams 7-59HP DesignJet 5000 and 5500 Series Printers Service ManualMedia Types'\H89

Troubleshooting 1-21HP DesignJet 5000 and 5500 Series Printers Service ManualElectronics Problems1. The Printer hangs with the front panel completely

Parts and Diagrams7-60HP DesignJet 5000 and 5500 Series Printers Service Manual

8-1HP DesignJet 5000 and 5500 Series Printers Service ManualRemoval and Installation8Screw Types 8-4Top Cover Assembly 8-5Left Hand Cover 8-6Right

Removal and Installation8-2HP DesignJet 5000 and 5500 Series Printers Service ManualIntroductionThis chapter is a step by step guide to the removal an

Removal and Installation 8-3HP DesignJet 5000 and 5500 Series Printers Service ManualElectrostatic Discharge (ESD) PrecautionsTo prevent damage to the

Removal and Installation8-4HP DesignJet 5000 and 5500 Series Printers Service ManualScrew TypesWARNING Chassis screws have a copper washer and should

Removal and Installation 8-5HP DesignJet 5000 and 5500 Series Printers Service ManualTop Cover AssemblyRemovalWARNING Switch off the Printer and remov

Removal and Installation8-6HP DesignJet 5000 and 5500 Series Printers Service ManualLeft Hand CoverRemovalWARNING Switch off the Printer and remove th

Removal and Installation 8-7HP DesignJet 5000 and 5500 Series Printers Service Manual4. Disconnect the Electrical Cable from the rear of the Ink Cartr

Removal and Installation8-8HP DesignJet 5000 and 5500 Series Printers Service Manual7. Remove the Ink Cartridge Tube Connector and place safely on the

Removal and Installation 8-9HP DesignJet 5000 and 5500 Series Printers Service Manual10. Remove 3 T-15 screws (Type F) from the Left Hand Cover (front

Troubleshooting1-22HP DesignJet 5000 and 5500 Series Printers Service Manual3.The Printer is printing slower compared to another HP DesignJet 5000.It

Removal and Installation8-10HP DesignJet 5000 and 5500 Series Printers Service ManualRight Hand CoverRemovalWARNING Switch off the Printer and remove

Removal and Installation 8-11HP DesignJet 5000 and 5500 Series Printers Service Manual4. Remove 1 T-15 screw (Type F) and 1 T-25 screw (Type U) (botto

Removal and Installation8-12HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE Take care not to drop theCover when removing thescrews. Supp

Removal and Installation 8-13HP DesignJet 5000 and 5500 Series Printers Service ManualTIP To check correct functioningof serviced parts on thePrinter

Removal and Installation8-14HP DesignJet 5000 and 5500 Series Printers Service ManualFront Panel AssemblyRemovalWARNING Switch off the Printer and rem

Removal and Installation 8-15HP DesignJet 5000 and 5500 Series Printers Service ManualLeft Rear CoverRemovalWARNING Switch off the Printer and remove

Removal and Installation8-16HP DesignJet 5000 and 5500 Series Printers Service ManualRight Rear CoverRemovalWARNING Switch off the Printer and remove

Removal and Installation 8-17HP DesignJet 5000 and 5500 Series Printers Service ManualExtension Cover (60" Model only)RemovalWARNING Switch off t

Removal and Installation8-18HP DesignJet 5000 and 5500 Series Printers Service ManualMedia Lever AssemblyRemovalWARNING Switch off the Printer and rem

Removal and Installation 8-19HP DesignJet 5000 and 5500 Series Printers Service Manual5. Remove 1 T-15 screw (Type H) that attaches the Lever Arm to t

Troubleshooting 1-23HP DesignJet 5000 and 5500 Series Printers Service Manual3. The dry time at the end of the print is longer.Normally the Printer us

Removal and Installation8-20HP DesignJet 5000 and 5500 Series Printers Service ManualRight Hand TrimRemovalWARNING Switch off the Printer and remove t

Removal and Installation 8-21HP DesignJet 5000 and 5500 Series Printers Service Manual6. Carefully remove the Right Hand Trim.Installation of Right Ha

Removal and Installation8-22HP DesignJet 5000 and 5500 Series Printers Service ManualLeft Hand TrimRemovalWARNING Switch off the Printer and remove th

Removal and Installation 8-23HP DesignJet 5000 and 5500 Series Printers Service ManualBack CoverRemovalWARNING Switch off the Printer and remove the P

Removal and Installation8-24HP DesignJet 5000 and 5500 Series Printers Service Manual4. Remove the Back Cover.Installation of the Back CoverNOTE If th

Removal and Installation 8-25HP DesignJet 5000 and 5500 Series Printers Service ManualInk Tubes SystemRemovalWARNING Switch off the Printer and remove

Removal and Installation8-26HP DesignJet 5000 and 5500 Series Printers Service Manual4. Slide the Carriage to the position shown.5. Push in the 2 reta

Removal and Installation 8-27HP DesignJet 5000 and 5500 Series Printers Service Manual7. Push the button to release the Printhead Tubes in the Carriag

Removal and Installation8-28HP DesignJet 5000 and 5500 Series Printers Service Manual10. Lift out the blue Retaining Clip. 11. Remove ALL the Ink Cart

Removal and Installation 8-29HP DesignJet 5000 and 5500 Series Printers Service Manual13. Disconnect the Electrical Cable from the rear of the Ink Car

1 DesignJet 5000 and 5500 SeriesHP Large-Format PrintersService Manual

Troubleshooting1-24HP DesignJet 5000 and 5500 Series Printers Service ManualTypical Failures After Exchanging the Ink TubesThe following table contain

Removal and Installation8-30HP DesignJet 5000 and 5500 Series Printers Service Manual16. The complete assembly can now be removed by sliding the Ink C

Removal and Installation 8-31HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE When the Ink Tubes System is replaced, to restart the Print

Removal and Installation8-32HP DesignJet 5000 and 5500 Series Printers Service ManualEMC CoversRemovalWARNING Switch off the Printer and remove the Po

Removal and Installation 8-33HP DesignJet 5000 and 5500 Series Printers Service Manual7. Remove the following screws (Type N) from the Top EMC Cover.

Removal and Installation8-34HP DesignJet 5000 and 5500 Series Printers Service ManualEncoder StripRemovalWARNING Switch off the Printer and remove the

Removal and Installation 8-35HP DesignJet 5000 and 5500 Series Printers Service Manual8. Remove the 5.5 mm nut from the right hand side of the Printer

Removal and Installation8-36HP DesignJet 5000 and 5500 Series Printers Service ManualTrailing CableRemoval WARNING Switch off the Printer and remove t

Removal and Installation 8-37HP DesignJet 5000 and 5500 Series Printers Service Manual7. Carefully disconnect the Trailing Cables (3) from the connect

Removal and Installation8-38HP DesignJet 5000 and 5500 Series Printers Service Manual10. Carefully disconnect the Trailing Cable from the Main PCA.NOT

Removal and Installation 8-39HP DesignJet 5000 and 5500 Series Printers Service Manual13. Carefully lift the Clips and the Trailing Cable from the Pri

Troubleshooting 1-25HP DesignJet 5000 and 5500 Series Printers Service ManualSolving Media-Handling ProblemsNOTE HP Designjet Printers minimum media s

Removal and Installation8-40HP DesignJet 5000 and 5500 Series Printers Service Manual2. Insert the Trailing Cable Guide into the Carriage and connect

Removal and Installation 8-41HP DesignJet 5000 and 5500 Series Printers Service ManualTIP Make sure the Trailing Cableis flat on the chassis withoutbu

Removal and Installation8-42HP DesignJet 5000 and 5500 Series Printers Service ManualTensioner AssemblyRemoval WARNING Switch off the Printer and remo

Removal and Installation 8-43HP DesignJet 5000 and 5500 Series Printers Service Manual5. Using a screwdriver, fully tighten the Spring Release Screw t

Removal and Installation8-44HP DesignJet 5000 and 5500 Series Printers Service Manual8. Remove the Belt Wheel on the left side.9. Remove the Tensioner

Removal and Installation 8-45HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Tensioner AssemblyNOTE Before installation, clea

Removal and Installation8-46HP DesignJet 5000 and 5500 Series Printers Service ManualCarriage Assembly and BeltRemoval WARNING Switch off the Printer

Removal and Installation 8-47HP DesignJet 5000 and 5500 Series Printers Service Manual7. Lift up the Carriage Cover and remove ALL the Printheads and

Removal and Installation8-48HP DesignJet 5000 and 5500 Series Printers Service Manual10. Pull the Printhead Tube Connector towards you.11. Push the bu

Removal and Installation 8-49HP DesignJet 5000 and 5500 Series Printers Service Manual13. Pull the Printhead Tube Connector up between the two Tube Gu

Troubleshooting1-26HP DesignJet 5000 and 5500 Series Printers Service ManualHow to Navigate through the Front Panel MenusShaded boxes always appear in

Removal and Installation8-50HP DesignJet 5000 and 5500 Series Printers Service Manual16. Carefully disconnect the Trailing Cables (3) from the connect

Removal and Installation 8-51HP DesignJet 5000 and 5500 Series Printers Service Manual19. Slide the Carriage (including the Belt) to the left and out

Removal and Installation8-52HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Carriage and BeltNOTE Before installation, clean

Removal and Installation 8-53HP DesignJet 5000 and 5500 Series Printers Service ManualLine SensorRemovalWARNING Switch off the Printer and remove the

Removal and Installation8-54HP DesignJet 5000 and 5500 Series Printers Service Manual4. Disconnect the Line Sensor Connector from the Carriage PCA.5.

Removal and Installation 8-55HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation1. When installing the new Line Sensor, make sure yo

Removal and Installation8-56HP DesignJet 5000 and 5500 Series Printers Service Manual4. Install the Carriage Cover.NOTE Make sure the cover isinstalle

Removal and Installation 8-57HP DesignJet 5000 and 5500 Series Printers Service ManualScan-Axis MotorRemovalWARNING Switch off the Printer and remove

Removal and Installation8-58HP DesignJet 5000 and 5500 Series Printers Service Manual6. Using a screwdriver, fully tighten the Spring Release Screw to

Removal and Installation 8-59HP DesignJet 5000 and 5500 Series Printers Service Manual9. From the right-hand side, lift the Tensioner Belt off the Sca

Troubleshooting1-27HP DesignJet 5000 and 5500 Series Printers Service ManualDevice Setup MenuDevice SetupCutterLangTUR Installed NO,YESOn, OffReduced

Removal and Installation8-60HP DesignJet 5000 and 5500 Series Printers Service ManualCutter AssemblyRemovalWARNING Switch off the Printer and remove t

Removal and Installation 8-61HP DesignJet 5000 and 5500 Series Printers Service Manual4. Slide the Carriage to the position shown.5. Push in the 2 ret

Removal and Installation8-62HP DesignJet 5000 and 5500 Series Printers Service Manual7. Push the button to release the Printhead Tubes from the Carria

Removal and Installation 8-63HP DesignJet 5000 and 5500 Series Printers Service Manual10. Slide the Cutter towards you and remove from the Printer.

Removal and Installation8-64HP DesignJet 5000 and 5500 Series Printers Service ManualInk Supply Station (ISS)RemovalWARNING Switch off the Printer and

Removal and Installation 8-65HP DesignJet 5000 and 5500 Series Printers Service Manual6. While pressing in the retaining clip (step 5), rotate the ri

Removal and Installation8-66HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of ISSNOTE If the ISS is to be replaced, make sure y

Removal and Installation 8-67HP DesignJet 5000 and 5500 Series Printers Service ManualAir Pressurization System (APS)RemovalWARNING Switch off the Pri

Removal and Installation8-68HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of APSWARNING When Installing the Air Pressurization

Removal and Installation 8-69HP DesignJet 5000 and 5500 Series Printers Service ManualService Station AssemblyRemovalWARNING Switch off the Printer an

Troubleshooting1-28HP DesignJet 5000 and 5500 Series Printers Service ManualUtilities MenuUtilitiesReplace Ink SystemUsageNo (Continue), Yes (Replace)

Removal and Installation8-70HP DesignJet 5000 and 5500 Series Printers Service Manual5. Disconnect the Service Station Cable from the Main PCA (P15).6

Removal and Installation 8-71HP DesignJet 5000 and 5500 Series Printers Service Manual8. Remove 2 T-15 screws (Type F) between the two slider rods tha

Removal and Installation8-72HP DesignJet 5000 and 5500 Series Printers Service ManualDrop Detector AssemblyRemovalWARNING Switch off the Printer and r

Removal and Installation 8-73HP DesignJet 5000 and 5500 Series Printers Service Manual6. Remove the T-15 screw (Type F) that attaches the Drop Detecto

Removal and Installation8-74HP DesignJet 5000 and 5500 Series Printers Service ManualHard Disk Drive (HDD)RemovalWARNING Switch off the Printer and re

Removal and Installation 8-75HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Hard Disk DriveNOTE If you replace the Main PCA

Removal and Installation8-76HP DesignJet 5000 and 5500 Series Printers Service ManualLAN CardRemovalWARNING Switch off the Printer and remove the Powe

Removal and Installation 8-77HP DesignJet 5000 and 5500 Series Printers Service ManualMemory and BootROM DIMM’sRemovalWARNING Switch off the Printer a

Removal and Installation8-78HP DesignJet 5000 and 5500 Series Printers Service Manual3. Pull out the DIMM. Take care that it does not fall out.Install

Removal and Installation 8-79HP DesignJet 5000 and 5500 Series Printers Service ManualElectronics Module CoverRemovalWARNING Switch off the Printer an

Troubleshooting1-29HP DesignJet 5000 and 5500 Series Printers Service ManualInternal RIP Settings MenuInk EmulationPS scaleRGB@Optimized, ImmediatelyC

Removal and Installation8-80HP DesignJet 5000 and 5500 Series Printers Service ManualNOTE Lift the Parallel Port Clipsbefore removing the Cover. 6. Re

Removal and Installation 8-81HP DesignJet 5000 and 5500 Series Printers Service ManualMain PCAWARNING This assembly does NOT include the PCI-to-IDE PC

Removal and Installation8-82HP DesignJet 5000 and 5500 Series Printers Service ManualRemovalWARNING Switch off the Printer and remove the Power Cord.N

Removal and Installation 8-83HP DesignJet 5000 and 5500 Series Printers Service Manual9. Disconnect the PCI-to-IDE PCA and remove from the Printer.NOT

Removal and Installation8-84HP DesignJet 5000 and 5500 Series Printers Service Manual12. Remove by sliding the Main PCA to the left and lifting out (s

Removal and Installation 8-85HP DesignJet 5000 and 5500 Series Printers Service ManualPCI-to-IDE PCARemovalWARNING Switch off the Printer and remove t

Removal and Installation8-86HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of the PCI-to-IDE PCANOTE When installing the new PC

Removal and Installation 8-87HP DesignJet 5000 and 5500 Series Printers Service ManualInstalling the HDD CableWhen installing the HDD Cable between th

Removal and Installation8-88HP DesignJet 5000 and 5500 Series Printers Service ManualPower Supply Unit (PSU)RemovalWARNING Switch off the Printer and

Removal and Installation 8-89HP DesignJet 5000 and 5500 Series Printers Service Manual7. Remove the plastic protective cover from the Power Supply Uni

Troubleshooting1-30HP DesignJet 5000 and 5500 Series Printers Service ManualQueuing and Nesting MenuNest Off# ...NestingQueue mgmtMove to top,Delete

Removal and Installation8-90HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of the Power Supply Unit (PSU)WARNING After installi

Removal and Installation 8-91HP DesignJet 5000 and 5500 Series Printers Service ManualInk Supply Station (ISS) PCARemovalWARNING Switch off the Printe

Removal and Installation8-92HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of the ISS PCANOTE The ISS PCA connections are illus

Removal and Installation 8-93HP DesignJet 5000 and 5500 Series Printers Service ManualInk Leak Detector - If Present (Only Applicable to the 5000 Seri

Removal and Installation8-94HP DesignJet 5000 and 5500 Series Printers Service Manual6. Press the retaining clip on the Ink Leak Detector and release

Removal and Installation 8-95HP DesignJet 5000 and 5500 Series Printers Service ManualCooling FansRemovalWARNING Switch off the Printer and remove the

Removal and Installation8-96HP DesignJet 5000 and 5500 Series Printers Service Manual7. Remove the plastic Protective Cover from the Power Supply Unit

Removal and Installation 8-97HP DesignJet 5000 and 5500 Series Printers Service ManualElectronics Module (as one complete Assembly)RemovalWARNING Swit

Removal and Installation8-98HP DesignJet 5000 and 5500 Series Printers Service ManualPinch-WheelsRemovalWARNING Switch off the Printer and remove the

Removal and Installation 8-99HP DesignJet 5000 and 5500 Series Printers Service Manual6. First remove lateral Pinch-Wheels with their Coupling Plates.

Troubleshooting 1-31HP DesignJet 5000 and 5500 Series Printers Service ManualHP-GL/2 Settings MenuDefine PalettePen no. 0 … 15Pen no. 0 … 150.13 ... 1

Removal and Installation8-100HP DesignJet 5000 and 5500 Series Printers Service ManualPinch-Wheel CamRemovalWARNING Switch off the Printer and remove

Removal and Installation 8-101HP DesignJet 5000 and 5500 Series Printers Service Manual16. Remove the Center Guide - Refer to Page 8-112.17. Remove th

Removal and Installation8-102HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Cam1. To install the Cam slide it through the le

Removal and Installation 8-103HP DesignJet 5000 and 5500 Series Printers Service ManualVacuum FanRemovalWARNING Switch off the Printer and remove the

Removal and Installation8-104HP DesignJet 5000 and 5500 Series Printers Service Manual6. Remove the Vacuum Fan.Installation of Vacuum FanWARNING When

Removal and Installation 8-105HP DesignJet 5000 and 5500 Series Printers Service ManualPaper-Axis Motor AssemblyRemovalWARNING Switch off the Printer

Removal and Installation8-106HP DesignJet 5000 and 5500 Series Printers Service Manual6. Remove the Helical Gear.7. Remove the 3 T-20 screws (Type L)

Removal and Installation 8-107HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Paper-Axis Motor AssemblyWARNING When reinstall

Removal and Installation8-108HP DesignJet 5000 and 5500 Series Printers Service ManualBooster FanRemovalWARNING Switch off the Printer and remove the

Removal and Installation 8-109HP DesignJet 5000 and 5500 Series Printers Service ManualMedia SensorRemovalWARNING Switch off the Printer and remove th

Troubleshooting1-32HP DesignJet 5000 and 5500 Series Printers Service ManualPage Format MenuPage FormatExtrawideOversizeSize Inked Area, Software1.0X1

Removal and Installation8-110HP DesignJet 5000 and 5500 Series Printers Service ManualInstallation of Media SensorWARNING When installing the Media Se

Removal and Installation 8-111HP DesignJet 5000 and 5500 Series Printers Service ManualEntry RollerRemovalWARNING Switch off the Printer and remove th

Removal and Installation8-112HP DesignJet 5000 and 5500 Series Printers Service ManualCenter Guide AssemblyRemovalWARNING Switch off the Printer and r

Removal and Installation 8-113HP DesignJet 5000 and 5500 Series Printers Service Manual16. Remove the Booster Fan - Refer to Page 8-108.17. Remove the

Removal and Installation8-114HP DesignJet 5000 and 5500 Series Printers Service ManualDrive Roller GearRemovalWARNING Switch off the Printer and remov

Removal and Installation 8-115HP DesignJet 5000 and 5500 Series Printers Service ManualFront Platen Assembly (Only Applicable to the 5000 Series)Remov

Removal and Installation8-116HP DesignJet 5000 and 5500 Series Printers Service Manual4. Remove the Platen starting from the left side.

Removal and Installation 8-117HP DesignJet 5000 and 5500 Series Printers Service ManualCenter Platen AssemblyRemovalWARNING Switch off the Printer and

Removal and Installation8-118HP DesignJet 5000 and 5500 Series Printers Service Manual3. Remove the complete Center Platen Assembly (includes the Over

Removal and Installation 8-119HP DesignJet 5000 and 5500 Series Printers Service ManualDeflectors (Only Applicable to the 5000 Series)RemovalNOTE Refe

Troubleshooting 1-33HP DesignJet 5000 and 5500 Series Printers Service ManualDemos MenuDemosSamplesPaletteMenu Always AppearOnly Appear in Full Menu M

Removal and Installation8-120HP DesignJet 5000 and 5500 Series Printers Service ManualHeater Assembly (Only Applicable to the 5500 Series)RemovalWARNI

Removal and Installation 8-121HP DesignJet 5000 and 5500 Series Printers Service Manual5. Remove 15 screws that secure the Heater from the top of the

Removal and Installation8-122HP DesignJet 5000 and 5500 Series Printers Service Manual8. Before removing the Heather completely, pull out the Heater C

Removal and Installation 8-123HP DesignJet 5000 and 5500 Series Printers Service ManualInstalling the HeaterTo install the Heater, follow the removal

Removal and Installation8-124HP DesignJet 5000 and 5500 Series Printers Service ManualTube Guide DoorThe Tube Guide Door kit contains 2 different type

9-1HP DesignJet 5000 and 5500 Series Printers Service ManualPreventive Maintenance 9Introduction 9-2Service Preventive Maintenance 9-2Warning/Stop

Preventive Maintenance9-2HP DesignJet 5000 and 5500 Series Printers Service ManualIntroductionThis chapter explains how to perform service preventive

Preventive Maintenance 9-3HP DesignJet 5000 and 5500 Series Printers Service ManualWarning/Stop TriggersNOTE If the Ink Tubes System needs to be repla

Preventive Maintenance9-4HP DesignJet 5000 and 5500 Series Printers Service ManualIf the Ink Tubes reach 7 million cycles, they risk breakage. The Pri

Preventive Maintenance 9-5HP DesignJet 5000 and 5500 Series Printers Service ManualUser MaintenanceWarranty StatementHP’s limited warranty covers only

2HP DesignJet 5000 and 5500 Series Printers Service ManualUsing this ManualPurposeThis Service Manual contains information necessary to test, calibrat

Troubleshooting1-34HP DesignJet 5000 and 5500 Series Printers Service ManualMedia MenuMedia SelectionMove MediaHW Coated (Economy)HW CoatedCoated Pape

Preventive Maintenance9-6HP DesignJet 5000 and 5500 Series Printers Service ManualCarriage Interconnect WiperNOTE The Carriage Interconnect Wiper also

Preventive Maintenance 9-7HP DesignJet 5000 and 5500 Series Printers Service ManualRoller Lubrification KitWARNING This procedure is for Service Engin

Preventive Maintenance9-8HP DesignJet 5000 and 5500 Series Printers Service ManualSlider Rods Lubrification KitIn addition to the wearing of the Scan-

Preventive Maintenance 9-9HP DesignJet 5000 and 5500 Series Printers Service ManualCleaning the PlatenWARNING This procedure is for Service Engineers

Preventive Maintenance9-10HP DesignJet 5000 and 5500 Series Printers Service ManualMoisture on the PrinterUsers should use the Printer in an environme

Preventive Maintenance 9-11HP DesignJet 5000 and 5500 Series Printers Service ManualFirmware UpgradeThis section explains how to perform the System So

Preventive Maintenance9-12HP DesignJet 5000 and 5500 Series Printers Service ManualUpgrade Instructions - 5000 Series ONLY5500 SERIES ONLY UPGRADE INS

10-1HP DesignJet 5000 and 5500 Series Printers Service ManualFunctional Overview 10Introduction, page 10-2Electrical System, page 10-2Front Panel,

Functional Overview10-2HP DesignJet 5000 Series Printers Service ManualIntroductionThis Chapter contains a simplified description of the HP DesignJet

Functional Overview 10-3HP DesignJet 5000 and 5500 Series Printers Service ManualFront PanelThe Front Panel is used to display messages, configure the

Troubleshooting 1-35HP DesignJet 5000 and 5500 Series Printers Service ManualInk Cartridge MenuReplace Ink CartridgeYes, NoHP No. 81 Ink CartridgeInk

Functional Overview10-4HP DesignJet 5000 Series Printers Service ManualPaper AxisThe Paper Axis determines the motion of the media through the printer

Functional Overview 10-5HP DesignJet 5000 and 5500 Series Printers Service ManualInk Delivery System (IDS)The Ink Delivery System (IDS) delivers ink u

Functional Overview10-6HP DesignJet 5000 Series Printers Service ManualInk Supply Station (ISS)In the Printer, the Ink Cartridges reside inside the In

Functional Overview 10-7HP DesignJet 5000 and 5500 Series Printers Service ManualThe Tubes move back and forth inside the volume defined by the Tube G

Functional Overview10-8HP DesignJet 5000 Series Printers Service ManualAir Pressurization System (APS)The APS is the system that provides and controls

Functional Overview 10-9HP DesignJet 5000 and 5500 Series Printers Service ManualService StationThe Service Station consists of a linear motion mechan

Functional Overview10-10HP DesignJet 5000 Series Printers Service Manual

About this EditionThis is the 2nd edition of this Service Manual1st edition, titledHP DesignJet 5000 and 5000PS Service Manual - August 20002nd editio

1What’s in this Service ManualThis manual contains information necessary to test, calibrate and service:- HP DesignJet 5000 Printer - 42” Model (P/N

Troubleshooting1-36HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead MenuRecover PrintheadsLight Cyan InfoLight Magenta InfoYellow In

Troubleshooting 1-37HP DesignJet 5000 and 5500 Series Printers Service ManualService Configuration PrintThe Service Configuration Print is a useful to

Troubleshooting1-38HP DesignJet 5000 and 5500 Series Printers Service Manual4. Once inside the “Utilities” menu, use the Arrow keys to scroll to the “

Troubleshooting 1-39HP DesignJet 5000 and 5500 Series Printers Service ManualGeneral Printer Information1. Interaction between start printing and nest

Troubleshooting1-40HP DesignJet 5000 and 5500 Series Printers Service Manualof the print. Perform a manual recovery if the Printhead status is (XX20)

2-1HP DesignJet 5000 and 5500 Series Printers Service Manual System Error Codes 2System Error Codes 2-3Introduction 2-3Continuable and N

System Error Codes2-2 HP DesignJet 5000 and 5500 Series Printers Service Manual0B0001 2-160B0002 2-160B0003 2-160B0004 2-170B0005 2-170

System Error Codes 2-3HP DesignJet 5000 and 5500 Series Printers Service Manual System Error CodesIntroductionNOTE Before troubleshooting Sy

Table of Contents 3HP DesignJet 5000 and 5500 Series Printers Service ManualTable of Contents 1Troubleshooting 1-1System Error Codes 2-1HP Ink Supplie

System Error Codes2-4 HP DesignJet 5000 and 5500 Series Printers Service ManualIf you have an error code which is not documented in this Ser

System Error Codes 2-5HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: ffff ffff xxxxxxxx (General Firmware Error)Pr

System Error Codes2-6HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: ffff ffff 01dcxxxxProblem Description:There is a problem w

System Error Codes 2-7HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: ffff ffff 03450097Problem Description:If the

System Error Codes2-8HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 010023 (Non-Continuable)Problem Description:EEROM Test fai

System Error Codes 2-9HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 010041Problem Description:Error in Scan-axis

System Error Codes2-10HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 010090 (Continuable)Problem Description:Error in Paper-ax

System Error Codes 2-11HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 040000 01E603D9Problem Description:This is a

System Error Codes2-12HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 06030CProblem Description:Bad Line Sensor.Corrective Acti

System Error Codes 2-13HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0A0000Problem Description:APS Failure.Correc

Table of Contents4HP DesignJet 5000 and 5500 Series Printers Service Manual

System Error Codes2-14HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0A0030Problem Description:Problem in Depressurizing Air S

System Error Codes 2-15HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0A0050 (Non-Continuable)Problem Description:

System Error Codes2-16HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0B0001Problem Description:Bad Humidity ReadCorrective Act

System Error Codes 2-17HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0B0004Problem Description:APS Failure.Correc

System Error Codes2-18HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0B000XProblem Description:Unable to detect Fan (X = 7 - V

System Error Codes 2-19HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0B000BProblem Description:APS Failure.Correc

System Error Codes2-20HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0B000F (Continuable) (Only applicable to DesignJet 5500 S

System Error Codes 2-21HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0C0032 (Continuable)Problem Description:Drop

System Error Codes2-22HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0C00FFProblem Description:Print Mask could not be generat

System Error Codes 2-23HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0D0000 (Continuable)Problem Description:No M

1-1HP DesignJet 5000 and 5500 Series Printers Service ManualTroubleshooting 1Introduction 1-2Phone Support 1-2Which Firmware Version Relates to Whi

System Error Codes2-24HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: 0D0005 03180382 (Non-Continuable)Problem Description:Afte

System Error Codes 2-25HP DesignJet 5000 and 5500 Series Printers Service Manual System Error: 0F0200 01E603d2Problem Description:This is a

System Error Codes2-26HP DesignJet 5000 and 5500 Series Printers Service ManualSystem Error: e50000Problem Description:This is an error that is relate

3-1HP DesignJet 5000 and 5500 Series Printers Service ManualHP Ink Supplies Troubleshooting3What are HP Ink Supplies? 3-2Ink Cartridges 3-2Printhea

HP Ink Supplies Troubleshooting3-2HP DesignJet 5000 and 5500 Series Printers Service ManualWhat are HP Ink Supplies?For each of the six colors used in

HP Ink Supplies Troubleshooting 3-3HP DesignJet 5000 and 5500 Series Printers Service ManualIdentifying the ComponentsThe following illustration will

HP Ink Supplies Troubleshooting3-4HP DesignJet 5000 and 5500 Series Printers Service Manual Avoid unnecessary removal of the Ink Cartridges and Print

HP Ink Supplies Troubleshooting 3-5HP DesignJet 5000 and 5500 Series Printers Service ManualPriming a Brand New Ink SystemWhen the customer first rece

HP Ink Supplies Troubleshooting3-6HP DesignJet 5000 and 5500 Series Printers Service ManualThe Front Panel DisplayThe front panel display has a dedica

HP Ink Supplies Troubleshooting 3-7HP DesignJet 5000 and 5500 Series Printers Service ManualObtaining Ink Cartridge Information1. To get information o

Troubleshooting1-2HP DesignJet 5000 and 5500 Series Printers Service ManualGuide to Troubleshooting the PrinterIntroductionThis chapter will guide you

HP Ink Supplies Troubleshooting3-8HP DesignJet 5000 and 5500 Series Printers Service Manual4. The front panel displays information on the selected Ink

HP Ink Supplies Troubleshooting 3-9HP DesignJet 5000 and 5500 Series Printers Service Manual3. Press n or pkey until the front panel highlights “Prin

HP Ink Supplies Troubleshooting3-10HP DesignJet 5000 and 5500 Series Printers Service ManualStatus Codes and MessagesNOTE Most problems with Ink Suppl

HP Ink Supplies Troubleshooting 3-11HP DesignJet 5000 and 5500 Series Printers Service ManualStatus MessagesThese messages provide only an action mess

HP Ink Supplies Troubleshooting3-12HP DesignJet 5000 and 5500 Series Printers Service ManualError Status MessagesError status messages consist of the

HP Ink Supplies Troubleshooting 3-13HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead ErrorsNOTE If you think your Printer is request

HP Ink Supplies Troubleshooting3-14HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead InformationStatus NumbersError Description Proce

HP Ink Supplies Troubleshooting 3-15HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead Recovery ProcedureThe Printer regularly perform

HP Ink Supplies Troubleshooting3-16HP DesignJet 5000 and 5500 Series Printers Service ManualInk Cartridge ErrorsNOTE When replacing Ink Cartridges: U

HP Ink Supplies Troubleshooting 3-17HP DesignJet 5000 and 5500 Series Printers Service ManualStatus Numbers Error Description Procedure Ink Cartridge

Troubleshooting 1-3HP DesignJet 5000 and 5500 Series Printers Service ManualPerforming a Service Test on a Failed AssemblyIf possible, always perform

HP Ink Supplies Troubleshooting3-18HP DesignJet 5000 and 5500 Series Printers Service ManualPrinthead Cleaner Errors (First Digit = A, B or *)NOTE Whe

HP Ink Supplies Troubleshooting 3-19HP DesignJet 5000 and 5500 Series Printers Service ManualReplace Message "xx16 Replace" for ALL Printhea

HP Ink Supplies Troubleshooting3-20HP DesignJet 5000 and 5500 Series Printers Service ManualRisks with the Ink Cartridge Delivering Too Much Ink Meet

HP Ink Supplies Troubleshooting 3-21HP DesignJet 5000 and 5500 Series Printers Service ManualNon-HP Hardware Detected in the Ink Delivery SystemThe fo

HP Ink Supplies Troubleshooting3-22HP DesignJet 5000 and 5500 Series Printers Service ManualRisks with Using Non-HP HardwareThe risks in using non-hp

HP Ink Supplies Troubleshooting 3-23HP DesignJet 5000 and 5500 Series Printers Service ManualILS Out of Control Warranty Statement Printhead and clea

HP Ink Supplies Troubleshooting3-24HP DesignJet 5000 and 5500 Series Printers Service Manual

4-1HP DesignJet 5000 and 5500 Series Printers Service ManualService Tests and Utilities4Introduction 4-2Diagnostics - Self Test 4-2The Printer hang

Service Tests and Utilities4-2HP DesignJet 5000 and 5500 Series Printers Service ManualIntroductionThis chapter explains how to use the built-in Servi

Service Tests and Utilities 4-3HP DesignJet 5000 and 5500 Series Printers Service ManualWARNING Only replace one component at a time and check if the