Hp Deskjet 970cxi Printer Manuel d'utilisateur télécharger pdf (Page 50)

Getting Help When Things Go Wrong

•

If you are in the U.S., setting up your printer for the

first time, and do not have a CD-ROM drive or access

to HP Customer Care Online, you can order the

printer software on 3.5-inch diskettes by calling (661)

257-5565 (nominal shipping and handling charge

may apply). Diskettes are delivered to you at no extra

charge. Bonus software that may be provided on the

CD will not be provided on disks.

•

If you are in the U. S. and need a software update,

you can download the printer software from

http://www.hp.com/support/home_products.

If you do not have access to the web site, call (661)

257-5565. Software updates are available for the cost

of the CDs or diskettes plus shipping.

•

If you are outside the U.S. and cannot download the

driver from HP Customer Care Online (see page 42),

call the HP Customer Care Center (see page 43)

nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the

HP Customer Care Center. A trained service technician

will diagnose the problem and coordinate the repair

process for you. This service is free during your printer’s

standard warranty. Beyond the warranty period, repairs

are charged on a time and materials basis.

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone

support is provided to you free of charge. However, if you

are calling long distance, long-distance charges may

apply. Before placing a call for help, please make sure

that:

1 You have checked your Quick Start Poster and this

User’s Guide for installation and troubleshooting

tips.

2 You have checked HP Customer Care Online (see

page 42) for product help.

If you cannot solve your problem using the above,

then call an HP service technician while you’re in

front of your computer and printer. Before you call,

be sure you have the following information:

•

Your printer’s serial number (the label is on the

printer’s bottom).

_________________________________

•

Your printer’s model number (the label is on the

front of the printer).

_________________________________

•

The model of the computer.

_________________________________

•

The version of the printer software and software

program (if applicable). To find your printer software

version, go to the HP DeskJet toolbox, click on the

printer icon in the title bar, then select About from

the drop-down menu.

_________________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care

Center phone number:

Africa/Middle East 41 22/780 41 11

Argentina (541) 778-8380

Australia +61 3 8877 8000

Austria 43 (0) 660 6386

Belgium (Dutch) 32 (0)2 62688 06

Belgium (French) 32 (0)2 62688 07

Brazil 55 11 011 829-6612

Canada (905) 206-4663

Chile 800 36 0999

China 8610-65645959

Czech Republic 42 (2) 471 7321

Denmark 45 (0) 39 294099

Finland 358 (9) 2034 7288

France 33 (0) 143623434

Germany 49 (0) 180 532 6222

Greece 30 1 689 64 11

Hong Kong (800) 96 7729

Hungary 36 (1) 252 4505

India 91 11 682 60 35

Indonesia 6221 350 3408

Ireland 353 (0) 1662 5525

Israel 972-9-9524848

Italy 39 (0) 2 264 10350

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Hp Deskjet 970cxi Printer Manuel d'utilisateur Page 50

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