HP 4400c Series Manuel d'utilisateur Page 85
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Troubleshooting and maintaining
This section provides information for:
Solving issues that might occur while using the scanner or
HP scanning software, or issues with the appearance of scanned
images. Start with "Checking the basics" on page 85.
Clearing jams from the ADF. See "Clearing jams from the ADF" on
page 102.
Cleaning and maintaining the scanner and accessories. See
"Cleaning and maintaining" on page 105.
See the Setup and Support Guide for installation and troubleshooting
information.
Checking the basics
If the scanner is not working, always perform these actions first.
Check that the power cable is securely connected between the
scanner and a live electrical outlet or surge protector.
If the power cable is connected to a surge protector, make sure the
surge protector is plugged into an outlet and turned on.
Check that the interface cable is securely connected between the
scanner and the computer.
Make sure the scanner is unlocked. Move the lock to the unlocked
position. (Some models only, see "Front panel and accessories
comparisons" on page 3.)
Disconnect the power cable from the scanner and turn off the
computer. After 30 seconds, reconnect the power cable to the
scanner and then turn on the computer, in that order.
If a program has frozen, close it. Press CTRL+ALT+DELETE to open
Close Programs or Task Manager. Select any program listed as
Not Responding and click End Task.
If these steps did not resolve the issue, see "Starting troubleshooting"
on page 86.
- HP Scanjet 4400c scanner 4
- HP Scanjet 4470c scanner 5
- HP Scanjet 5400c scanner 6
- HP Scanjet 5470c scanner 7
- HP Scanjet 5490c scanner 9
- 1 Getting started 11
- Getting started 13
- Where do I start? 14
- Selecting and preparing items 15
- Items for the ADF 16
- Items for the XPA 16
- Completing your first scan 17
- Frequently asked questions 20
- Back to TOC 23 23
- Overview of scanner buttons 24
- Scanning to another program 27
- Sending a scan to a website 28
- Scanning for photo reprints 29
- Sending a scan using e-mail 30
- Naming e-mail attachments 32
- Printing copies 33
- E-mail tab options 35
- General tab options 37
- Pro software 39
- Guided Steps 40
- Smart Friends 40
- Online Help 40
- What’s This? Help 40
- Performing a new scan 41
- To change the selection area 42
- To move the selection border 42
- Selecting output type 43
- Making optional adjustments 45
- Changing resolution 46
- Changing contrast 46
- Rotating an image 47
- Sharpening an image 48
- Resetting all adjustments 48
- Changing midtones 50
- Changing highlights 51
- Changing shadows 52
- Checking for clipped areas 53
- Setting pixel output levels 54
- Viewing RGB values and pixels 55
- About the histogram 56
- Changing the hue 56
- Changing the saturation 57
- Descreening images 60
- Completing the final scan 61
- Saving to a file 62
- List of file types 63
- Printing 64
- Placing a scan on a website 64
- Desktop or a folder 66
- Scanning to CD 66
- Other features and tips 67
- Saving settings 68
- Setting preferences 68
- Scanner tab options 69
- Selection Area tab options 70
- Resolution tab options 70
- Text tab options 70
- Controls tab options 71
- Using accessories 75
- Scanning from the ADF 76
- Scanning from the XPA 77
- Scanning negatives 79
- Checking the basics 85
- Starting troubleshooting 86
- Resolving scanner messages 87
- Resolving issues sending to 97
- Resolving issues with the XPA 100
- Resolving issues with the ADF 101
- Clearing jams from the ADF 102
- Cleaning and maintaining 105
- Cleaning the XPA 106
- Cleaning the ADF glass 106
- Uninstalling the software 107
- Back to TOC 109 109
- Adding tools to the toolbar 114
- Info bar 114
- Status bar 115
- Context-sensitive cursors 116
- Glossary 117
- Back to TOC 136 134
- Back to TOC 137 135
- Back to TOC 138 136
- Back to TOC 139 137
- Back to TOC 140 138
- Back to TOC 141 139
- Back to TOC 142 140
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