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8 Troubleshooting
Troubleshooting resources
The HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue
resolution, and software maintenance on ProLiant servers and server blades. To view the guide, go to
http://www.hp.com/support/Gen9_TSG_en.
The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and
information to assist with interpreting and resolving error messages on ProLiant servers and server blades.
To view the guide, go to
http://www.hp.com/support/Gen9_EMG_en.
110 Chapter 8 Troubleshooting
- User Guide 1
- Table of contents 3
- 1 Abstract 9
- 2 Component identification 10
- Front panel LEDs and buttons 11
- Power fault LEDs 12
- Systems Insight Display LEDs 13
- Rear panel components 15
- Rear panel LEDs 16
- System board components 18
- System maintenance switch 19
- NMI functionality 20
- DIMM slot locations 20
- SAS and SATA device numbers 21
- Hot-plug fans 22
- 3Operations 24
- Removing the access panel 26
- Installing the access panel 26
- Removing the fan cage 28
- Removing the hot-plug fan 29
- Removing the PCI riser cage 30
- Installing the PCI riser cage 31
- Removing the air baffle 33
- Optimum environment 35
- Temperature requirements 36
- Power requirements 36
- Rack warnings 37
- Installing hardware options 37
- Registering the server 41
- Server QuickSpecs 42
- Introduction 42
- Processor and fan option 42
- Memory options 48
- Memory subsystem architecture 49
- DIMM identification 50
- Memory configurations 50
- Table 5-1 Maximum capacity 51
- 2 Single- or dual-rank 2133 52
- 2 Quad-rank 2133 52
- Hot-plug hard drive options 54
- Universal media bay option 56
- 7. Remove the bay blank 57
- Universal media bay option 49 57
- 10. Connect the cables: 58
- Expansion board options 61
- Installing an expansion board 63
- 2-slot PCI riser cage option 64
- 3-slot PCI riser cage option 66
- GPU enablement kit 68
- GPU enablement kit 61 69
- 10. Install the air baffle 70
- 13. Connect the power cable 71
- GPU enablement kit 63 71
- 6. Remove the bay blank 74
- Single cable connection 75
- 7. Remove the standard ear 80
- FlexibleLOM option 82
- HP 12G SAS Expander Card 83
- HP Smart Storage Battery 89
- High performance fan option 90
- Standard fans 91
- Rear serial port option 92
- 6Cabling 97
- 90 Chapter 6 Cabling 98
- Bay 2 installation 100
- Connect the power cable 100
- 92 Chapter 6 Cabling 100
- Connect the data cable: 101
- Universal media bay cabling 102
- 150W PCIe power cable option 104
- Product QuickSpecs 105
- Server mode 105
- Active Health System 106
- Integrated Management Log 107
- HP Insight Remote Support 108
- Intelligent Provisioning 109
- Erase Utility 110
- HP Service Pack for ProLiant 111
- HP UEFI System Utilities 111
- Flexible boot control 112
- Secure Boot configuration 113
- Embedded UEFI shell 113
- Embedded UEFI diagnostics 113
- Utilities and features 114
- Automatic Server Recovery 115
- USB support 115
- Redundant ROM support 115
- Keeping the system current 116
- 8 Troubleshooting 118
- 9 Battery replacement 119
- 7. Remove the battery 120
- 10 Regulatory information 121
- Warranty information 122
- 11 Electrostatic discharge 123
- 12 Specifications 124
- Power supply specifications 125
- Before you contact HP 127
- HP contact information 127
- Customer Self Repair 128
- 14 Acronyms and abbreviations 129
- 15 Documentation feedback 131
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