Hp Insight Foundation Software for ProLiant Manuel d'utilisateur télécharger pdf (Page 46)

Service and support

Support for VCRM is provided as an adjunct to support of the underlying hardware. The purpose of the HP

Support page is to provide you with a variety of product-, service-, and support-related resources. In particular,

you can use this page to:

• Access http://www.hp.com/servers/manage. This website is devoted to Systems Management Products.

You will find a wealth of product- and service-related information on this portal.

• Access links to HP’s support home page and World-Wide-website locator for phone numbers, online

tools, and information.

• Contact the HP Support Forum to get answers to your questions about HP products. The HP Support

Forum can be found at http://forums.itrc.hp.com/.

Keeping good records of your configuration can significantly speed up the troubleshooting process. Consult

the following list when you obtain assistance from your HP service provider:

• Management PC make, model, and serial number information

• Operating system information, including version number, a list of all service packs that have been

applied, the Compaq SSD version, and Insight Agents’ names and versions that have been applied

• Hardware configuration information:

Survey Utility output or Inspect printout•

• System Configuration Utility printout

• Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or System

Configuration printout.

Windows events

The following table shows a listing of Windows 2000/Window NT events that are applicable to the HP

Version Control Repository Manager.

TextSeverityFacilityEvent ID

VCRM failed to start.InformationalApplication4098

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Hp Insight Foundation Software for ProLiant Manuel d'utilisateur Page 46