Hp Insight Management for Tivoli Manuel d'utilisateur télécharger pdf (Page 18)

Technical support 18

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

• If you need to contact HP, provide the following details to help resolve your problem quickly

and accurately:

○ Details of the physical Netcool/OMNIbus environment

○ Any error information (Save an output file or screen shot.)

○ Information on whether the issue is reproducible with the original release or only on end-

user customized rules file.

○ Copies of the following output files:

− List of installed Netcool/OMNIbus applications, revisions numbers, and patches.

− Installation log file mttrapd.log

− Rules file, if customized by end user

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

). To contact HP by phone:

• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com/hps

In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

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Hp Insight Management for Tivoli Manuel d'utilisateur Page 18