Hp Insight Management-Software Manuel d'utilisateur Page 119
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14 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call contact HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP U.S. service locator at http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/ en/wwcontact.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
— In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html)
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email
notification of product enhancements, new driver versions, firmware updates, and other product
resources.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to docsfeedbac[email protected]. Include the document title and manufacturing part
number. All submissions become the property of HP.
HP services
HP offers the following software support services.
• Software Technical Support and Update Service—VCEM includes one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems. The
service also provides access to software updates and reference manuals either in electronic
form or on physical media as they are made available from HP. (Customers who purchase
an electronic license to use are eligible for electronic updates only.) With this service, customers
benefit from expedited problem resolution as well as proactive notification and delivery of
Contacting HP 119
- User Guide 1
- Table of Contents 3
- 4 Table of Contents 4
- Table of Contents 5 5
- 6 Table of Contents 6
- Table of Contents 7 7
- List of Figures 8
- List of Tables 9
- 1 Introduction 11
- Platform support 12
- Product licensing 12
- Architectural overview 13
- 14 Introduction 14
- Managing HP Virtual Connect 15
- Understanding VCEM operations 15
- 16 Introduction 16
- VCEM home page features 18
- Installation prerequisites 19
- Virtual Connect requirements 20
- Managed servers 20
- Installing VCEM 21
- Removing VCEM 21
- 3 Managing VC Domains 25
- 32 Managing VC Domains 32
- Ethernet connections 33
- 34 Managing VC Domains 34
- VC Domain tasks 36
- VCEM cabinet licensing 36
- Creating a VC Domain Group 37
- 38 Managing VC Domains 38
- 40 Managing VC Domains 40
- 42 Managing VC Domains 42
- 44 Managing VC Domains 44
- VC Domain Maintenance 45
- Maintenance 46
- VC Domain Maintenance 47 47
- 48 Managing VC Domains 48
- 4 Managing VC Domain groups 51
- 54 Managing VC Domain groups 54
- Deleting a VC Domain Group 56
- Connect logs 58
- 5 Managing server profiles 61
- Creating a server profile 63
- Configuring multiple networks 66
- Deleting a server profile 68
- Editing a server profile 68
- Assigning a server profile 69
- Unassigning a server profile 69
- Moving a server profile 70
- Using spare bays 71
- Handling 72
- Powering down a bay 75
- Designating spare bays 77
- MAC Addresses 81
- Creating MAC exclusion ranges 82
- Deleting MAC exclusion ranges 82
- WWN Addresses 84
- Creating WWN exclusion ranges 85
- Deleting WWN exclusion ranges 85
- Allocating WWN addresses 85
- 9 Tracking VCEM job status 91
- Reviewing job details 92
- Deleting jobs 92
- Preparation checklist 93
- Show CLI usage online help 98
- CLI exit and error codes 99
- 13 Troubleshooting VCEM 101
- 102 Troubleshooting VCEM 102
- 104 Troubleshooting VCEM 104
- 106 Troubleshooting VCEM 106
- 108 Troubleshooting VCEM 108
- Uninstalling VCEM 109
- Backing up and restoring VCEM 110
- 112 Troubleshooting VCEM 112
- Read timed out 113
- Maintenance operation fails 114
- 116 Troubleshooting VCEM 116
- LUN number" appears 117
- 118 Troubleshooting VCEM 118
- Contacting HP 119
- HP services 119
- Related information 120
- Typographic conventions 121
- Glossary 123
- 124 Glossary 124
- 128 Index 128
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