
The following table lists common problems and solutions for encryption features.
ActionProblem
Make sure that:Cannot use the EDKA feature to back up or restore a key.
• The DKA Encryption software license is valid and
installed.
• You have the Security Administrator (View & Modify)
role.
• If you backup and restore data encryption license keys
with a key management server, the connection to the
key management server is available.
Make sure that:Cannot create or delete data encryption license keys.
• The DKA Encryption software license is valid and
installed.
• You have the Security Administrator (View & Modify)
role.
Make sure that:Cannot enable encryption for a parity group.
• The DKA Encryption software license is valid and
installed.
• All LDEVs in the parity group are in the blocked status.
Make sure that all LDEVs in the parity group are in the
blocked status.
Cannot disable encryption for a parity group.
Make sure that:Cannot restore a data encryption license key.
• The DKA Encryption software license is valid and
installed.
• You have the Security Administrator (View & Modify)
role.
• If you backup and restore data encryption license keys
with a key management server, the connection to the
key management server is available.
Check the following key management server connection
settings:
Server configuration test failed.
• Host name
• Port number
• Client certificate file
• Root certificate file
If the communication failure is due to the length of time to
connect to the server, try changing these settings:
• Timeout
• Retry interval
• Number of retries
28 Troubleshooting
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