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Database information (when the backup is of an SQL Server database or Exchange database)
Collect the following information about the database. In cases where the problem occurred over a
network connection, you will need to collect files from the connected machine.
Table 107 Database information (when the backup is of an SQL Server database or Exchange database)
Default fileSummaryInformation type
--Definition fileDefinition information
--Log fileLog information
Legend: -- indicates that the information type is not applicable.
Other information
Collect other information as listed in the following table.
Table 108 Other information
Default fileSummaryInformation type
--Definition file and log file
Veritas Storage
Foundation informa-
tion
--Definition file and log file
Veritas Cluster Server
information
Legend: -- indicates that the information type is not applicable.
Operation details
The following information, pertaining to the operation that was being performed when the problem
occurred, also needs to be collected.
• The details of the operation (parameters specified by commands, etc.)
• The date and time when the problem occurred
• The machine configuration (the version of each OS and the host name)
• Whether or not the error is reproducible
Log files output by extended commands
When an extended command is executed, extended command execution history information and the
error status (if an error occurred) are recorded in the log file for extended commands. The log
information is recorded when:
• An extended command started
• An extended command terminated
• A command other than Application Agent commands (drmxxx) is executed inside the extended
command
• A command other than Application Agent commands (drmxxx) terminated successfully inside the
extended command
Troubleshooting508
- HP XP7 Replication Manager 1
- DescriptionEditionVersionDate 2
- Contents 3
- Preface26 26
- Application Agent features 27
- Application Agent functions 28
- Restoring data 29
- Cluster support 30
- Managing generations 32
- Journal 38
- Cascade configurations 49
- Multi-target configurations 50
- Allocating metafiles 55
- Using a cluster configuration 58
- CCR configurations 58
- SCR configurations 61
- DAG configurations 62
- Checkpoint files 69
- Using VSS 70
- NA--I*.edb 73
- Cascade configuration 75
- CCR configuration 76
- SCR configuration 77
- DAG configuration 77
- Expanding dynamic volumes 93
- Setting up RAID Manager 98
- Specifying instance numbers 113
- Specifiable val 119
- (default) 119
- DescriptionParameter 119
- Creating dictionary map files 128
- Cluster Groups) 136
- PROMPT> drmclusinit VCS 137
- PROMPT> drmtapeinit 154
- Configuration parameters 155
- Configuration file examples 158
- Creating a list file 160
- File name of the list file 161
- List file storage location 161
- Contents of the list file 161
- (absolute path) 163
- Prerequisite VBScript version 182
- Deletion of unnecessary files 182
- Creating operation IDs 185
- D:VServer_CFSCG_1 188
- M:,N:VServer_CFSCG_1 188
- BACKUP_OBJECT 196
- STORAGE_1VServer_CEXGCG_1 198
- STORAGE_1VServer_COperation_A 198
- Creating a user script 201
- Coding rules for user scripts 202
- Entries in user scripts 203
- Omission 204
- Multiple 204
- Script environment variables 209
- Command execution permission 209
- Examples of user script usage 211
- Application Agent commands 221
- Basic commands 222
- Precautions on operations 225
- Precautions on backup 227
- Precautions on restoration 229
- Precautions when mounting 230
- Command execution conditions 231
- Windows 243
- 5 Operation for file systems 245
- System configuration 246
- Processing flow 247
- Operation for file systems248 248
- Operation for file systems250 250
- Flow of processing 251
- Operation for file systems252 252
- Resynchronizing copy groups 253
- Backing up a file system 253
- Backup using VSS 255
- Operation for file systems256 256
- User script example 260
- ExplanationScript text 261
- Backup execution example 263
- Operation for file systems264 264
- Operations at the local site 266
- Operations at the remote site 267
- Operation for file systems274 274
- Deleting backup data 275
- Operation for file systems276 276
- Service status 286
- Database status 287
- Database type 290
- DBServer > 295
- -copy_size 7 301
- -mount_pt E: 303
- Backing up transaction logs 314
- BKServer > 322
- Locking a copy group 324
- Unlocking a copy group 326
- Operation at the local site 329
- Operation at the remote site 330
- -password password 339
- PROMPT> osql -E 353
- 2> go 353
- Outline of user script files 357
- Sample user script files 358
- DescriptionScript code 360
- PROMPT> 371
- \original-ID_database-ID.dmp 377
- DBServer > del X:\*.dmp 379
- \Operation_A\DB X:\ 379
- Operation flow 381
- Operation example 382
- Back up the databases 390
- Restore the databases 392
- Perform database recovery 393
- Prepare to restart operations 393
- SG1\IS12 419
- BKServer A > 435
- BKServer A > drmtapecat 435
- BKServer B > 453
- BKServer B > drmtapecat 458
- System Configuration 485
- Disk P1, Disk P3 486
- Disk P2, Disk P4 486
- 8 Troubleshooting 503
- OS log information 504
- Application Agent information 505
- RAID Manager information 507
- Other information 508
- Operation details 508
- ExplanationItem 510
- Adjusting trace log settings 511
- Investigating collected data 511
- Troubleshooting512 512
- Troubleshooting516 516
- 9 Support and other resources 517
- Conventions 518
- Server configuration 522
- Storage system configuration 523
- (C:\Windows\horcm1.conf) 525
- (C:\Windows\horcm2.conf) 525
- (DEFAULT.dat) 528
- VG03,VOL31 534
- VG03,VOL32 534
- VG03,VOL33 534
- VG03,VOL34 534
- Application Agent is running 541
- GUI terms 549
- Glossary 551
- Glossary552 552
- Glossary554 554
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