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Installation instructions
Documentation of proper installation and upgrade steps for all supported versions of HP UPD can be
found in the HP Universal Print Driver System Administrator's Guide located on the “Documents and
whitepapers” link at www.hp.com/go/upd.
New or first time installations of the HP UPD should always use the most current available version. The
most current HP UPD release is posted to http://www.hp.com/go/upd. New releases provide new features
or serve as maintenance releases.
Upgrading to the most current available HP UPD release is not a requirement for all environments but is
advised for customers that:
Need new print driver features introduced in the release
Experience printing behavior that has been documented as fixed in the HP UPD release notes
Require support for recent Microsoft operating system releases
HP UPD Install/Upgrade
Before installation or upgrade, it is advised to review the following documentation from HP and Microsoft.
HP Universal Print Driver System Administrator’s Guide
NOTE: if upgrading from HP UPD v5.2, please refer to the System Administrator’s Guide section
“Issues after upgrade from HP UPD v5.2.x)
KB829766: Mailbox and other printer-specific settings are saved with an Excel file
KB2004234: After upgrading a printer driver on any Microsoft Operating system later than
Windows XP and Server 2003, the old driver files are still being used.
For Microsoft Windows 7 and Microsoft Windows 2008R2, please reference the following Microsoft
printing core components update: http://support.microsoft.com/kb/2647753
Enterprise environments that have a unidrv.dll and/or pscript5.dll version older than the version packaged
in the HP UPD may experience symptoms defined in the Microsoft articles. Administrators should identify
the unidrv.dll or pscript5.dll version installed in the \windows\system32\spool\drivers\*\3 directory,
compare it to the HP UPD Version History table in this release note, and create appropriate testing and
deployment plans specific to the installation environment.
USB Plug and Play
NOTE: The HP LaserJet USB (DOT4) communication driver must be installed on Windows 8 / 8.1 and
later Windows operating systems prior to connecting the device. This component is available for
download at www.hp.com/go/upd.
Starting with HP UPD 5.6.5, new options in install.exe add the ability to select USB mode for USB Plug
and Play with options to remove all versions of HP Universal Printing Driver from Windows driver store, or
to add the HP Universal Printing Driver to Windows driver store. The feature removes reliance on
Microsoft’s pnputil.exe to stage drivers to the Windows driver store and allows control of the ranking
process used by the Microsoft operating system when selecting an HP UPD driver version during plug
and play USB install.
NOTE: When using HP UPD with Smart Install capable devices, the Smart Install feature must be
disabled at the control panel of the device prior to connecting the device to the computer. Please see the
device documentation for instructions on disabling Smart Install.
(57 pages)
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