HP H611A Manuel d'utilisateur Page 52
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If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the lines in Test Pattern 1 are not straight and connected, align the printer.
For more information, see
Align the printhead.
2. If you see white lines in any of the color blocks in Test Pattern 2, clean the
printhead. For more information, see
Clean the printhead.
3. If you see white or dark lines where the arrows are pointing in Test Pattern
3, align the printer. For more information, see
Align the printhead.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
prints, a Print Quality Diagnostic page can help you determine if the printing
system is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
TIP: You can visit the HP online support website at www.hp.com/go/
customercare for information and utilities that can help you correct many
common printer problems.
Cause: There was a problem with the printhead.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see
Media specifications.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
Load media.
Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
Chapter 5
48 Solve a problem
- HP Officejet 6100 ePrinter 3
- Contents 5
- 1 Get started 10
- Manage Power 11
- Understand the printer parts 12
- Printing supplies area 13
- Control panel 13
- Select print media 14
- Load media 17
- Chapter 1 18
- 14 Get started 18
- Load envelopes 19
- Load cards and photo paper 19
- Load custom-size media 20
- Maintain the printer 21
- Update the printer 22
- Turn the printer off 22
- Print documents 23
- Print brochures 24
- Print on envelopes 25
- Print on envelopes (Windows) 26
- Print on envelopes (Mac OS X) 26
- Print photos 27
- Chapter 2 28
- 24 Print 28
- Print borderless documents 30
- Print borderless documents 27 31
- 3HP ePrint 32
- Use HP ePrint 33
- Remove Web Services 34
- 4 Work with ink cartridges 35
- Replace the ink cartridges 36
- Replace the ink cartridges 33 37
- Store printing supplies 38
- Usage information collection 38
- 5 Solve a problem 39
- Obtain electronic support 40
- HP support by phone 40
- HP support 37 41
- Chapter 5 42
- 38 Solve a problem 42
- Solve printer problems 43
- Alignment fails 44
- The printer prints slowly 45
- Blank or partial page printed 46
- Solve printer problems 43 47
- Print quality troubleshooting 48
- 46 Solve a problem 50
- Solve paper-feed problems 52
- 50 Solve a problem 54
- Solve wireless problems 55
- 52 Solve a problem 56
- Solve wireless problems 53 57
- 54 Solve a problem 58
- 56 Solve a problem 60
- After resolving the problems 61
- 58 Solve a problem 62
- 60 Solve a problem 64
- Solve network problems 65
- 62 Solve a problem 66
- 64 Solve a problem 68
- Printhead maintenance 70
- Clean the printhead 71
- Align the printhead 71
- Clear jams 72
- Clear jams 69 73
- Avoid paper jams 74
- A Technical information 83
- 80 Technical information 84
- Printer specifications 86
- System requirements 87
- Media specifications 88
- Set minimum margins 91
- Print specifications 91
- HP ePrint specifications 92
- HP website specifications 92
- Environmental specifications 92
- Electrical specifications 92
- Regulatory information 94
- FCC statement 95
- Notice to users in Korea 95
- 92 Technical information 96
- Declaration of conformity 98
- Notice to users in Brazil 99
- Notice to users in Canada 100
- Notice to users in Taiwan 100
- Notice to users in Mexico 101
- Notice to users in Japan 101
- Paper use 102
- Plastics 102
- Material safety data sheets 102
- Recycling program 102
- Power consumption 103
- Chemical Substances 103
- Battery disposal in Taiwan 103
- Appendix A 104
- 100 Technical information 104
- Third-party licenses 106
- Third-party licenses 109 113
- B HP supplies and accessories 114
- HP media 115
- C Network setup 116
- Set link speed 117
- View IP settings 117
- Change IP settings 117
- Reset network settings 117
- Before you begin 118
- Change the connection type 120
- Test the wireless connection 120
- Overview of security settings 121
- D Printer management tools 124
- E How do I? 126
- F Errors (Windows) 127
- Use color ink only? 131
- Incompatible ink cartridges 131
- Ink sensor failure 131
- Ink sensor warning 131
- Color cartridge out of ink 132
- Black cartridge out of ink 132
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