User Guide
An external device is not working ... 89The wireless
●To enable or disable a wireless or wired network device, right-click the Network Connection icon on theWindows desktop in the notification area, at t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example,the shock you rec
IndexSymbols/Numerics2-finger pinch zoom TouchPadgesture 24AAC adapter, testing 46AC adapter/battery light 14administrator password 60airport security
description 28increase screen brightness 29increasing speaker sound 29keyboard backlight 29muting speaker sound 29Sleep 29switching screen image 29usi
Sscreen brightness keys 29screen image, switching 29scrolling TouchPad gesture 24security cable slot, identifying 14security, wireless 17serial number
1WelcomeAfter you set up and register the computer, we recommend the following steps to get the most out of yoursmart investment:●TIP: To quickly retu
Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locate resourcesthat provide product det
Resources For information about●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507When you request a printed co
2 Getting to know your computerRightComponent Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a pow
Component Description(3) Rotate lock button When the tablet is on, press the rotate lock button to lock theautorotate feature of the display. To unl
LeftComponent Description(1) Vent Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal compone
DisplayYour computer can serve as both a standard notebook and can rotate into a tablet configuration, allowingyou to use its touchscreen capabilities
To change your notebook to a tablet1. Rotate the display clockwise 180 degrees until the display faces backwards.CAUTION: To prevent damage to the dis
Component Description(7) Windows button Returns you to the Start screen from an open app or the Windowsdesktop.NOTE: Pressing the Windows key again wi
© Copyright 2015 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
LightsComponent Description(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.(2)Mute light●Amber: Computer sou
KeysComponent Description(1) esc key Displays system information when pressed in combination withthe fn key.(2) fn key Executes frequently used sy
BottomComponent Description(1) Service door Gives access to the hard drive, the wireless LAN moduleslot, the WWAN module slot (select models only),
Component Description(4) Battery bay Holds the battery.(5)Battery bay cover release latch Releases the battery cover from the battery bay.Bottom 13
Rear Component Description(1)RJ-45 (network) jack with lights Connects a network cable.●Green (left): The network is connected.●Amber (right): Activit
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globe and accessinformation from mil
Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network, anddiagnose and repa
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I
Using HP Mobile Broadband (select models only)HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places andover l
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not placethe computer directly on
Inserting and removing a SIM (select models only)CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.To insert a SIM,
Using Bluetooth wireless devicesA Bluetooth device provides short-range wireless communications that replace the physical cableconnections that tradit
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u
ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag
●Place two fingers on the TouchPad zone and press to open the options menu for the selected object.Rotating (select models only)Rotating allows you to
Edge swipes (select models only)Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and findingor using apps
Top-edge swipeThe top-edge swipe displays app command options that allow you to customize apps.IMPORTANT: When an app is open, the top-edge gesture va
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions as usingtouch gestures. The keyboard
Hot key combination Descriptionfn+f3 Initiates Sleep, which saves your information in system memory. The display and other system componentsturn off a
iv Safety warning notice
Using keypadsThe computer includes an embedded numeric keypad, and it also supports an optional external numerickeypad, or an optional external keyboa
Turning the embedded numeric keypad on and offPress fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad
5MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software●
Adjusting the volumeDepending on your computer model, you can adjust the volume using the following:●Volume buttons●Volume hot keys (specific keys pre
To confirm or change the audio settings on your computer:1. From the Start screen, type control panel, and then select Control Panel.2. Select Hardwar
DisplayPortThe DisplayPort connects the computer to an optional video or audio device, such as a high-definitiontelevision, or to any compatible digit
Discovering and connecting wired displays using MultiStream TransportMultiStream Transport (MST) allows you to connect multiple wired displays to your
Discovering and connecting to Miracast-compatible wireless displays (selectmodels only)To discover and connect to Miracast-compatible wireless display
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is used throughoutthis guide to mean both types of
Setting power optionsUsing power-saving statesSleep is enabled at the factory.When Sleep is initiated, the power lights blink and the screen clears. Y
Table of contents1 Welcome ...
Enabling and exiting user-initiated HibernationYou can enable user-initiated Hibernation and change other power settings and timeouts using PowerOptio
Using battery powerWARNING! To reduce potential safety issues, use only the battery provided with the computer, areplacement battery provided by HP, o
Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th
Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional
Removing a batteryTo remove the battery:CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.To pr
Disposing of a user-replaceable battery (select models only)WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do n
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected to ACpower:●The computer does not
7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards are of
Removing a memory cardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure tosafely remove the memory ca
Using a USB deviceUniversal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,such as a USB keyboard, m
Turning the TouchPad off and on ... 23Tapping ...
Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.▲Connect the USB cable for th
Using optional external devicesNOTE: For more information about required software and drivers, or to learn which computer port to use,see the manufact
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to the followingcautions before handling d
Intel Smart Response Technology (select models only)Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature
Removing or replacing the service doorRemoving the service doorRemove the service door to access the memory module slot, hard drive, and other compone
Replacing the service doorReplace the service door after accessing the memory module slot, hard drive, regulatory label, and othercomponents.To replac
Replacing or upgrading the hard driveCAUTION: To prevent information loss or an unresponsive system:Shut down the computer before removing the hard dr
Installing a hard driveNOTE: Your computer may look slightly different from the illustration in this section.To install the hard drive:1. Insert the h
Improving hard drive performanceUsing Disk CleanupDisk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up dis
9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-Windows ComputerSetup utility (BIOS) c
Using the power meter and power settings ... 40Setting password protection on wakeup .
Using passwordsA password is a group of characters that you choose to secure your computer information. Several types ofpasswords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corne
●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by enteringeither the user password or the master password
Changing a DriveLock passwordTo change a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Using Computer Setup Automatic DriveLockIn a multiple-user environment, you can set an Automatic DriveLock password. When the AutomaticDriveLock passw
Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you potentially expose it tocomputer viruses. Computer
Using HP Client SecurityHP Client Security software is preinstalled on computer models. This software can be accessed through theHP Client Security ti
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgraded byadding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of thememory module slot.CAUTION: To prevent damage to the memo
Using Disk Cleanup ... 589 Security ...
c. Gently press the memory module (3) down, applying pressure to both the left and right edges ofthe memory module, until the retention clips snap int
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not surethat a cleaning product is safe for your compute
Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HPbusiness computers w
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files and folders,back up your entir
Using the Windows recovery toolsTo recover information you previously backed up, see Windows Help and Support for steps on restoring filesand folders.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.5. Follow the on-screen instructions.Using Windows operatin
Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the Windows Refreshoption al
12 Computer Setup (BIOS), MultiBoot, and HPPC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
Using Windows Refresh or Windows Reset ... 76Using HP Software Setu
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the downloadis complete. If no instructions are revea
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”message is displayed at the bottom of the screen.
Your changes go into effect when the computer restarts.Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, y
3. In the text box, enter the product name, and then click Go.– or –Click Find Now to let HP automatically detect your product.4. Select your computer
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address your questions, youcan contact sup
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel international
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through HP Support Assistant. Toaccess H
connected to the computer, the image can be displayed on the computer screen or the external display,or on both devices simultaneously. When you press
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