User Guide
Appendix A Traveling with the computer ... 89
B TroubleshootingThe following sections are included in this appendix:Troubleshooting resources●Access website links and additional information about
computer is on but is not in use, or when the computer has reached a low battery level. Tochange these and other power settings, right-click the Batte
●Be sure that the device, especially if it is older, is compatible with the operating system.●Be sure that the correct drivers are installed and updat
The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o
The process of burning a disc does not begin, or it stops before completion●Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexAAC adapter, testing 42AC adapter/battery light 12administrator password 61airport security devices 47antivirus software 67audio functions, check
hot keysadjusting microphone volume27adjusting volume 27decrease screen brightness27decreasing speaker sound 27description 27increase screen brightnes
Product Key 87product name and number,computer 87public WLAN connection 19RRAID 59readable media 36recovery 78recovery partition 77recyclecomputer 78r
writable media 36Zzooming TouchPad gesture 24
1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics
Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste
Resources For information about●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507When you request a printed co
2 Getting to know your computerTopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves th
LightsNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Power light ●On: The computer is o
Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des
Component Description(4)Volume mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a fingerprint logon t
KeysNOTE: Refer to the illustration that most clearly matches your computer.Component Description(1) esc key Displays system information when presse
Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system
© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
FrontComponent Description(1)Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarilyparked the hard
RightComponent Description(1)Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, earbuds, a heads
LeftComponent Description(1)Power connector Connects an AC adapter.(2)AC adapter/Battery light●White: The computer is connected to externalpower and t
DisplayNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) WLAN antennas (2)* Send and rece
BottomComponent Description(1)Battery and service door release latches●Releases the battery from the battery bay bysliding the release latches one tim
Component DescriptionNOTE: The computer fan starts up automatically tocool internal components and prevent overheating. Itis normal for the internal f
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,manage wireless netwo
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug amodem cable or telephone cable into an RJ-45 (network) j
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad GesturesYour TouchPad or
TappingTo make an on-screen selection, use the Tap function on the TouchPad.●Tap one finger on the TouchPad zone to make a selection. Double-tap an it
Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It maynot be functional for all apps.2-Finger click (select
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard
Shortcutkey Key Description+ q Opens the All Apps screen.+ tab Switches between open apps.NOTE: Continue to press this key combination until the app
Using keypadsThe computer includes an embedded numeric keypad or an integrated numeric keypad. Thecomputer also supports an optional external numeric
Turning the embedded numeric keypad on and offPress fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off thekeypad.NOTE
iv Safety warning notice
▲Press the num lk key on the external keypad, not on the computer.30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software
NOTE: Volume can also be controlled through the operating system and some programs.NOTE: For information on what type of volume controls your computer
●Capturing and sharing video●Streaming video with instant message software●Taking still photosAdministrators can set the security level for Face Recog
HDMI (select models only)The HDMI port connects the computer to an optional video or audio device, such as a high-definitiontelevision, or to any comp
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far rightof the taskbar, and then click Playback devices.2
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of
NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Initiating and e
1. From the Start screen, type power, select Settings, and then select Power Options.2. In the left pane, click Require a password on wakeup.3. Click
Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th
Table of contents1 Welcome ...
Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional
3. Remove the battery from the computer (2).Conserving battery power●From the Start screen, type power, select Settings, and then select Power Options
Replacing a user-replaceable battery (select models only)Battery Check notifies you to replace the battery when an internal cell is not charging prope
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.4. Turn on the computer.●If the power lights turn on, the AC adapter is
7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using a USB deviceUn
NOTE: The first time you connect a USB device, a message in the notification area lets you knowthat the device is recognized by the computer.Removing
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Using the optional security screwNOTE: Refer to the illustration that most closely matches your computer.Use the optional security screw to lock the s
Removing or replacing the service doorRemoving the service doorRemove the service door to access the memory module slot, hard drive, and other compone
One-finger slide ... 22Tapping ...
3. With the battery bay toward you, slide the service door towards the battery bay until the servicedoor snaps into place (4) and, if you choose to, i
6. Loosen the 4 hard drive screws from the hard drive.7. Pull the hard drive tab (1) to the left to disconnect the hard drive, and then lift the hard
Installing a hard driveNOTE: Your computer may look slightly different from the illustration in this section.To install the hard drive:1. Insert the h
3. Tighten the 4 hard drive screws.4. Replace the service door (see Removing or replacing the service door on page 49).5. Insert the battery (see Inse
1. Connect the computer to AC power.2. On the Start screen, type disk, click Settings, and then select Defragment and optimize yourdrives.3. Click Opt
1. From the Start screen, type c, and then select Control Panel.2. Select Hardware and Sound > HP 3D DriveGuard.NOTE: If prompted by User Account C
Inserting an optical discTray-load1. Turn on the computer.2. Press the release button (1) on the drive bezel to release the disc tray.3. Pull out the
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s
Using Battery Check ... 39Displaying the remaining battery charg
9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS)
Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup
●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only byentering either the user password or the master password
Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device orexternal MultiBay).At th
8. Type your master password, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
6. Use a pointing device or the arrow keys to select Disable protection.7. To save your changes and exit Computer Setup, click the Save icon in the lo
You can choose whether updates are installed automatically. To change the settings, from the Startscreen, type c, and then select Control Panel. Selec
●Near the bottom of the TouchPad●On the right side of the keyboard●On the upper-right side of the display●On the left side of the displayDepending on
Managing power with a parked hard drive ... 55Using HP 3D DriveGuard software ...
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
CAUTION: Avoid the following cleaning products:Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, andhydrocarbons, whic
Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir
1. From the Start screen, type backup, click Settings, and then select from the list of displayedoptions.2. Follow the on-screen instructions to set u
NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in HP Support Assistant. To acces
Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres
1. On the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.2. Click Settings.3. Click Change PC settings
Cleaning the display ... 73Cleaning the sides and cover ...
12 Computer Setup (BIOS), MultiBoot, andSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communicat
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then pressenter.●To save your changes and exit Computer Setup menu
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for StartupMenu” message is displayed at the bottom of the screen.
Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address yourquestions, you can contact sup
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel international
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
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