HP ZBook 14 G2 Mobile Workstation Manuel d'utilisateur

HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationMaintenance and Service Guide

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ... 127Using HP Sure Start (select models o

3. Release the USB/VGA connector board (3) from the openings in the base enclosure.4. Remove the USB/VGA connector board (4) and cable by sliding them

Remove the heat sink:NOTE: Steps 1 and 2 apply to computer models equipped with graphics subsystems with discrete memory. See steps 3 and 4 for heat s

4. Remove the heat sink (4).NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, i

The following illustration shows the replacement thermal material locations on computer models equipped with a graphics subsystem with UMA memory. The

Power button boardDescription Spare part numberPower button board (includes cable) 730959-001Before removing the power button board, follow these step

3. Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover.Reverse this procedure to install the power

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes bracket and cable) 730956-001Before removing the fingerprint r

Reverse this procedure to install the fingerprint reader board.System boardNOTE: The system board spare part kit includes replacement thermal material

Description Spare part numberEquipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD

Description Spare part numberEquipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Int

1 Product descriptionProcessorDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationIntel® Core™

Description Spare part numberEquipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics

3. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the sys

12. Release the wireless antenna cables (7) from the routing clips and channels built into the top cover.13. Remove the three Phillips PM2.5×5.0 screw

15. Remove the system board (2) by sliding it up and to the left at an angle.Reverse this procedure to install the system board.Speaker assemblyDescri

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the base enclosure.2. Remove the speaker assembly (2) from the top

Display assemblyNOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. See Display panel on page 76 earlier in this chapt

2. Release the wireless antenna cables (2) from the routing channel built into the system board.3. Remove the four Torx TM2.5×6.0 screws (1) that secu

7. Remove the bezel (4).The display bezel is available using the following spare part numbers:●730952-001 – For use only on HP EliteBook 840 G2 Notebo

9. To remove the display panel cable:a. Remove the display bezel.b. Remove the display panel.c. Lift the cable straight up and out of the display encl

a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure.b. Detach the WLAN antennas and transceivers (2)

GraphicsDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationSwitchable discrete graphics: AMD®

110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10ENWW 111

Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system

Navigating and selecting in Computer Setup●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or oth

TPM BIOS settings (select products only)IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that yo

Using HP Sure Start (select products only)Select computer models are configured with HP Sure Start, a technology that continuously monitors the comput

118 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ENWW

8 HP PC Hardware Diagnostics (UEFI) – Windows 10HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run di

MemoryDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationTwo customer-accessible/upgradable me

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceThere are two options to download HP PC Hardware Diagnostics to a USB device:Download the

9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8Using Computer SetupComputer Setup, or Basic Input/Output System

●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.●To scr

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS upda

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is en

To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.5. To save your changes and exit Computer

Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device

3. In the text box, enter the product name, and then click Go.– or –Click Find Now to let HP automatically detect your product.4. Select your computer

10 SpecificationsComputer specifications Metric U.S.DimensionsWidth 33.89 cm 14.78 inDepth 23.70 cm 9.98 inHeightComputer model equipped with a Touch

MemoryDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationSupports 16384 MB of system RAM in th

Metric U.S.Relative humidity (noncondensing)Operating 10% to 90%Nonoperating 5% to 95%Maximum altitude (unpressurized)Operating ‑15 m to 3,048 m ‑50

11 Backup and recovery – Windows 10This chapter provides information about the following processes. The information in the chapter is standard procedu

Creating HP Recovery media (select products only)If possible, check for the presence of the Recovery partition and the Windows partition. From the Sta

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 136.ENWW Creating recovery media and backups 133

Using Windows ToolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Reco

Using the HP Recovery partition (select products only)The HP Recovery partition allows you to perform a system recovery without the need for recovery

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

12 Backup and recovery – Windows 8To protect your information, use Windows backup and restore utilities to back up individual files and folders, back

Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PCDescriptionSupports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.2

Using the Windows recovery toolsTo recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders

3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displ

Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the Windows Refresh option a

13 Statement of VolatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in industry-standards based HP Bu

h. Select the Main menu, then Save Changes and Exit.i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,

Non Volatile Memory TypeAmount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Non Volatile Memory TypeAmount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?a. Turn on or restart the computer and press F10 when pro

Using HP Sure Start (select models only)Select computer models are configured with HP Sure Start, a technology that continuously monitors your compute

14 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 2

Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PCDescriptionSupports the following solid-state drives:●512-GB, SATA-3 solid-

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg

Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto

152 Chapter 14 Power cord set requirements ENWW

15 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

154 Chapter 15 Recycling ENWW

IndexAAC adapter, spare part numbers 49AC adapter/battery light 26antennalocation 20removal 108spare part number 47, 109Antenna Kit, spare part number

grounding guidelines 52guidelinesequipment 55grounding 52packaging 54transporting 54workstation 54Hhard driveprecautions 52product description 5remova

operating system 12, 16pointing device 10ports 10power requirements 11primary storage 5, 6processors 1security 11serviceability 17solid-state drive 6v

158 Index ENWW

Audio and videoDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationTwo stereo speakers (2) √ √

WirelessDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationIntegrated wireless local area netw

Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationSupports no WWAN option √ √ √Supports WWAN

© Copyright 2015 HP Development Company, L.P.AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its propr

PortsDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationOffers the following ports:●Headphone/

Power requirementsDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationSupports the following HP

Operating systemDescription HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationPreinstalled:Windows 10:●Wi

Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationGB or more of system memory)●Windows 10 Hom

Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile Workstationbit CPPP (only available in the People’s Re

Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile Workstation64-bit, Service Pack 1 (only available in t

Operating system (continued)Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationRestore media—O

Description HP EliteBook 840 G2 Notebook PCHP EliteBook 740 G2 Notebook PCHP ZBook 14 G2 Mobile WorkstationCertified: Microsoft WHQL √ √ √Web-only sup

18 Chapter 1 Product description ENWW

2 Getting to know your computerENWW 19

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

DisplayNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) WLAN antennas* Send and rec

Item Component Description(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.NOTE: Th

Item Component Description(1) Power button●When the computer is off, press the button to turn on the computer.●When the computer is on, press the butt

Item Component Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequently used syst

LightsNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Power light ●On: The compute

Item Component Description(6) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.NOTE: On some

FrontItem Component Description(1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Blu

LeftItem Component Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act

RightItem Component Description(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a

Item Component Description(5) RJ-45 (network) jack/lights Connects a network cable.●Green (left): The network is connected.●Amber (right): Activity is

iv Important Notice about Customer Self-Repair Parts ENWW

BottomNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Accessory battery connector

Item Component Description(5) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to cool internal com

32 Chapter 2 Getting to know your computer ENWW

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Computer major components34 Chapter 3 Illustrated parts catalog ENWW

Item Component Spare part number(1) Display assembly: Non-TouchScreen display assemblies are spared at the subcomponent level only. For more display a

Item Component Spare part number For use in Romania 776475-271 For use in Russia 776475-251 For use in Saudi Arabia 776475-171 For use in Slovenia

Item Component Spare part number For use in Romania 731179-271 For use in Russia 731179-251 For use in Saudi Arabia 731179-171 For use in Slovenia

Item Component Spare part number For use in Norway 776474-091 For use in Portugal 776474-131 For use in Romania 776474-271 For use in Russia 77647

Item Component Spare part number For use in Norway 730794-091 For use in Portugal 730794-131 For use in Romania 730794-271 For use in Russia 73079

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Item Component Spare part number(10) USB/VGA connector board (includes cable) 784455-001(11) Fingerprint reader board (includes bracket and cable) 730

Item Component Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W)

Item Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W)

Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W)

Item Component Spare part number Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X grap

Item Component Spare part number 256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models803390-001 256-GB

Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on HP EliteBook 840 G2 Notebook PC computer models 7309

Item Component Spare part number 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900) display panel for use only on HP Elite

Plastics KitItem Description Spare part number For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models730

Miscellaneous partsComponent Spare part numberAC adapter:65-W HP Smart AC adapter (non-PFC) for use on all computer models 693711-00165-W HP Smart AC

vi Safety warning notice ENWW

Component Spare part numberFor use in Denmark only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models755530-081For

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of

CAUTION: A product can be degraded by as little as 700 V.Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

56 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

5 Removal and replacement procedures for Customer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Instal

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ope

BatteryDescription Spare part number3-cell, 50-WHr, 4.5-AHr 717376-0013-cell, 24-WHr, 2.4-AHr 717375-001Before removing the battery, follow these step

Table of contents1 Product description ...

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the

3. Lift the hard drive (3) and remove it.4. If it is necessary to disassemble the hard drive:a. Remove the four Phillips PM3.0×3.0 screws (1) that sec

Solid-state driveDescription Spare part number512-GB, SATA-3 solid-state drive for use on all computer models 803386-001512-GB, SATA-3, SED, solid-sta

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.)2. Remove the soli

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP lt4112 LTE/HSPA+ 4G Module for use only o

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch to prevent incorrect i

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on HP ZBook 14 G2 Mobile Workst

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

Memory moduleDescription Spare part number8-GB memory module (PC3L, 12800, 1600 MHz) 693374-0018-GB, Micron-locked, memory module for use only on HP E

KeyboardKeyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models

Bottom ...

For use in Israel 731179-BB1 For use in Thailand 731179-281For use in Italy 731179-061 For use in Turkey 731179-141For use in Japan 731179-291 For use

For use in Germany 730794-041 For use in South Korea 730794-ADFor use in Greece 730794-151 For use in Spain 730794-07For use in Hungary 730794-211 For

2. Partially open the computer.3. Rest and secure the computer on its left side.4. Insert a keyboard release tool or similar thin tool into the keyboa

6. Lift the rear edge of the keyboard upward.7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest.8. Release the zero

11. Remove the keyboard (5).Reverse this procedure to install the keyboard.74 Chapter 5 Removal and replacement procedures for Customer Self-Repair

6 Removal and replacement procedures for Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an

1. Access HP Computer Setup (F10).a. Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu” message is displ

3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.4. Swing the top edge of the display panel (2)

6. Disconnect the display panel cable (2) from the display panel.7. Remove the display panel.The display panel is available using the following spare

8. If it is necessary to replace the webcam/microphone module or the microphone module:a. Release the tape that secures the webcam/microphone module c

TouchPad ... 8

Reverse this procedure to reassemble and install the display assembly.RTC batteryDescription Spare part numberRTC battery (includes cable and double-s

Base enclosureDescription Spare part numberFor use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models779684-0

4. Remove the sixteen Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.5. Remove the Phillips PM2.0×8.0 screw (1) near the media

7. Lift the base enclosure off the computer.Reverse this procedure to install the base enclosure.FanDescription Spare part numberFan (includes cable a

3. Remove the fan (3).Reverse this procedure to install the fan.84 Chapter 6 Removal and replacement procedures for Authorized Service Provider part

NFC moduleDescription Spare part numberNFC module (includes 2 cables and double-sided adhesive) 800515-001Before removing the NFC module, follow these

Card reader boardDescription Spare part numberCard reader board (includes cable) 784454-001Before removing the card reader board, follow these steps:1

4. Remove the card reader board (4).Reverse this procedure to install the card reader board.ENWW Component replacement procedures 87

TouchPadNOTE: The TouchPad spare part kit includes the TouchPad cable.Description Spare part numberFor use only on HP EliteBook 840 G2 Notebook PC and

4. Remove the TouchPad (4) by sliding it away from the top cover at an angle.Reverse this procedure to install the TouchPad.USB/VGA connector boardDes