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12
HP warranty and support
Hewlett-Packard provides Internet and phone support for your HP All-in-One.
This chapter provides warranty information as well as how to get support from the Internet,
access your serial number and service ID, contact HP customer support, and prepare your
HP All-in-One for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following section.
Some support services are available only in the U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See Before you call HP customer support for steps to
take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade
option that extends or enhances your standard product warranty. Available options might include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information:
● In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for more information and a list of international Customer Support numbers.
● Go to the HP website at www.hp.com/support. If prompted, choose your country/region, and
then find warranty information.
User Guide 117
HP warranty and support
- User Guide 1
- Safety information 3
- Contents 4
- HP All-in-One overview 6
- Control panel features 7
- Menu overview 8
- Text and symbols 9
- User Guide 7 10
- Overview 10
- Chapter 1 11
- Find more information 12
- Chapter 2 13
- (continued) 13
- Use the onscreen Help 14
- User Guide 13 16
- Use the Help on a Mac 17
- 1 Navigation panes 18
- 2 Display area 18
- 3 Help toolbar 18
- User Guide 15 18
- Set your preferences 20
- Fax setup 21
- User Guide 19 22
- Finish setup 22
- Chapter 3 23
- User Guide 21 24
- User Guide 23 26
- User Guide 25 28
- 3 Telephone (optional) 30
- User Guide 27 30
- 3 Computer with modem 32
- User Guide 29 32
- User Guide 39 42
- Test your fax setup 43
- Set the fax header 44
- Set up speed dialing 44
- Load originals and load paper 46
- Load an original on the glass 47
- Papers to avoid 48
- Load paper 49
- User Guide 47 50
- Load index cards 51
- Load envelopes 52
- Load other types of paper 53
- Avoid paper jams 54
- Chapter 4 55
- Use the copy features 56
- Chapter 5 57
- Stop copying 58
- Use the scan features 60
- Stop scanning 61
- Send as an e-mail attachment 61
- Send using HP Instant Share 61
- Print a scanned image 62
- Edit a scanned image 62
- Chapter 6 63
- Print from your computer 64
- Change the print settings 65
- Stop a print job 66
- Chapter 7 67
- Use the fax features 68
- Chapter 8 69
- User Guide 67 70
- Receive a fax 71
- User Guide 69 72
- Print fax error reports 73
- Stop faxing 74
- Order supplies 76
- Chapter 9 77
- Maintain your HP All-in-One 78
- Clean the lid backing 79
- Print a self-test report 80
- Work with print cartridges 81
- User Guide 79 82
- Use a photo print cartridge 84
- Chapter 10 85
- Align the print cartridges 86
- Clean the print cartridges 87
- 1 Copper-colored contacts 88
- 2 Ink nozzles (do not clean) 88
- User Guide 85 88
- 1 Nozzle plate (do not clean) 90
- User Guide 87 90
- Troubleshooting information 92
- View the Readme file 93
- Setup troubleshooting 93
- User Guide 91 94
- User Guide 93 96
- User Guide 95 98
- User Guide 97 100
- Troubleshooting 100
- Chapter 11 101
- Fax setup troubleshooting 102
- User Guide 101 104
- 1 Telephone wall jack 104
- LINE" port 104
- User Guide 103 106
- User Guide 105 108
- User Guide 107 110
- User Guide 109 112
- Operational troubleshooting 113
- User Guide 111 114
- Device update 116
- Device update (Windows) 117
- Device update (Mac) 118
- HP warranty and support 120
- Warranty information 121
- Call elsewhere in the world 123
- User Guide 121 124
- Pack your HP All-in-One 127
- Technical information 128
- Print specifications 129
- Copy specifications 130
- Fax specifications 130
- Scan specifications 131
- Physical specifications 131
- Power specifications 131
- Environmental specifications 131
- Additional specifications 131
- Regulatory notices 133
- FCC statement 134
- Geräuschemission 136
- Notice to users in Korea 136
- Chapter 13 137
- User Guide 135 138
- User Guide 137 140
- Q5610-90155 142
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