HP B109 Manuel d'utilisateur télécharger pdf (Page 99)

11. Close the ink cartridge door.

Cause: There was a problem with the printhead.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the printhead.

Problem with printer preparation

Solution: Check the print quality of the current print job. If it is not satisfactory, it

could mean the internal clock failed and the product was not able to service the

printhead as scheduled. Try cleaning the printhead to see if that improves the quality.

To clean the printhead from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the paper tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and

then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

Chapter 12

96 Solve a problem

Solve a problem

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HP B109 Manuel d'utilisateur Page 99