Hp Netserver L Server series Manuel d'utilisateur Page 1

HP DiagTools for NetServersError Reference and User GuidePrinted in August 1999

Chapter 2 Preparing to Run DiagTools6Preparing for Remote OperationIf you want to operate DiagTools across the network on a distant machine, prepare f

Chapter 2 Preparing to Run DiagTools7

93 Running DiagTools in the Graphical Mode (fromDiskette)Once you have completed the steps in chapter 2 under “How to Make DiagTools Diskettes,” you

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)10means that either the wrong diskette is in the drive, or the diskette may be damage

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)11You are asked where you want to write the Support Ticket file. You can write the fi

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)123. Insert HP DiagTools Diskette #2, when prompted, and press F2.The Advanced System

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)13c. Press the F10 function key to start the test or a series of tests.d. Repeat thes

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)14When you create a Support Ticket, you can enter a path where you want it saved. Its

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)15SCSI Device Non Detected TroubleshootingIf one or more SCSI device is not detected

iiNoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to th

174 Running DiagTools in the Text Mode (from theUtility Partition)Preparation in AdvanceOnce you have completed the steps in chapter 2 under “DiagTool

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)18Select the Utility PartitionCAUTION DiagTools can only be used off-line. Th

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)196. Return to Main MenuThen select2. Go to Advanced to select individual tes

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)20c. Repeat these steps to run any of the tests you need:NOTE Do NOT use the

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)21When you create a Support Ticket, its filename and location appear on the s

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)22SCSI Device Non Detected TroubleshootingIf one or more SCSI device is not d

235 Error Message ReferenceError Messages and Their SourcesErrors are designated by a hexadecimal number. These numbers are listed in this chapter wit

Chapter 5 Error Message Reference24Code Description Recommended Action0009h Cannot enable theA20 line.1. Take ESD precautions and make sure the system

Chapter 5 Error Message Reference25Code Description Recommended Action8. If system repeatedly shows this error, replace the CPU chip or board, asappro

iiiContents1 DiagTools Overview...

Chapter 5 Error Message Reference26Code Description Recommended Action3. Be sure the processor board (if any) is seated.4. Make sure the CPU chip is s

Chapter 5 Error Message Reference27Code Description Recommended Action0026h Cannot reset theNDP control word.1. Take ESD precautions and make sure the

Chapter 5 Error Message Reference28Code Description Recommended Action8. If system repeatedly shows this error, replace the CPU chip or board, asappro

Chapter 5 Error Message Reference29Code Description Recommended Action6. Check system fans. If overheating occurs, chip may shut down.7. If the system

Chapter 5 Error Message Reference30Code Description Recommended Action4. Make sure the CPU chip is seated.5. Make sure the memory elements (DIMMs) are

Chapter 5 Error Message Reference31Code Description Recommended ActionClock CMOS RAMare different fromthat of written.2. Check the seating of the volt

Chapter 5 Error Message Reference32Code Description Recommended Action6. Check system fans. If overheating occurs, chip may shut down.7. If the system

Chapter 5 Error Message Reference33Code Description Recommended Action8. If the system ran with temperature high, let it cool for 30 minutes, then res

Chapter 5 Error Message Reference34Code Description Recommended Action8. If the system ran with temperature high, let it cool for 30 minutes, then res

Chapter 5 Error Message Reference35Code Description Recommended Actionunknown PnP cards.009Dh No PCI bus systemdevice Node.1. If necessary, update the

ivInterpreting Basic Test Results ...18Running

Chapter 5 Error Message Reference36Code Description Recommended Actionreference label or card.4. Make sure the system board is seated.5. Check the sea

Chapter 5 Error Message Reference37Code Description Recommended Action8. Make sure the memory elements (DIMMs) are properly seated.9. Check system fan

Chapter 5 Error Message Reference38Code Description Recommended Action00B1h PNP header notfound1. Run the BIOS Setup program and reconfigure all setti

Chapter 5 Error Message Reference39Code Description Recommended Action5. Check the seating of the voltage regulator module (VRM) if present.6. Be sure

Chapter 5 Error Message Reference40Code Description Recommended Action3. Be sure the processor board (if any) is seated.4. Make sure the CPU chip is s

Chapter 5 Error Message Reference41Code Description Recommended Action00CBh Matrix transposetest failed.1. Take ESD precautions and make sure the syst

Chapter 5 Error Message Reference42Code Description Recommended ActionlocationXXXXXXXXh.3. Visually inspect DIMM units to ensure they are properly sea

Chapter 5 Error Message Reference43Code Description Recommended ActionSIMM/DIMM socketXXXX/YYYY.3. Visually inspect DIMM units to ensure they are prop

Chapter 5 Error Message Reference44Code Description Recommended Action10. Change the board where the DIMMs are located.0170h RAM Refresh is notworking

Chapter 5 Error Message Reference45Code Description Recommended Actiontest.7. Build up the system by halves until the failure is located.0181h No Acti

11 DiagTools OverviewIntroduction to Hardware Diagnostic ToolsThe purpose of hardware diagnostic software is to provide tools for checking serious har

Chapter 5 Error Message Reference46Code Description Recommended Action4. Make sure the CPU chip is seated.5. Make sure the memory elements (DIMMs) are

Chapter 5 Error Message Reference47Code Description Recommended Action4. Change the system board.0302h DiagTools Error Download a new version of DiagT

Chapter 5 Error Message Reference48Code Description Recommended Action4. Change the system board.0341h Undefined orinvalid command inRandom Test.1. Tr

Chapter 5 Error Message Reference49Code Description Recommended Action2. Check the cable between the floppy drive and the system board.3. Change the f

Chapter 5 Error Message Reference50Code Description Recommended Actioncommand to thekeyboard and eitherdid not receive aresponse orreceived animproper

Chapter 5 Error Message Reference51Code Description Recommended Action3. Check seating of board or SCSI card.4. Check for proper termination, using te

Chapter 5 Error Message Reference52Code Description Recommended Actionget the same error, call the HP Customer Care Center.050Bh DiagTools Error Downl

Chapter 5 Error Message Reference53Code Description Recommended Action6. Check for proper termination, using technical reference card or label.7. Chec

Chapter 5 Error Message Reference54Code Description Recommended Actionget the same error, call the HP Customer Care Center.0524h CD Selftest error. 1.

Chapter 5 Error Message Reference55Code Description Recommended Actionbetween cards and backplane.2. Inspect SCSI pins to ensure none are bent.3. Chec

Chapter 1 DiagTools Overview2DiagTools CapabilitiesDiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and p

Chapter 5 Error Message Reference56Code Description Recommended Actiontest failed at portXXXXh.0611h FIFO data transfertest failed at portXXXXh.Possib

Chapter 5 Error Message Reference57Code Description Recommended Action0814h DiagTools Error Report error to HP Customer Care Center and get the latest

Chapter 5 Error Message Reference58Code Description Recommended Action0A08h DiagTools Error Download a new version of DiagTools from the HP web site a

Chapter 5 Error Message Reference59Code Description Recommended Actionprocessor X.2. Make sure the system board is seated.3. Check the seating of the

Chapter 5 Error Message Reference60Code Description Recommended Actionfailed.2. Make sure the system board is seated.3. Check the seating of the volta

Chapter 5 Error Message Reference61Code Description Recommended Action2. Make sure the system board is seated.3. Check the seating of the voltage regu

Chapter 5 Error Message Reference62Code Description Recommended ActionFailure. TagRAMControl RegisterWrite Failed.label or card.2. Make sure the syste

Chapter 5 Error Message Reference63Code Description Recommended Action9. If system repeatedly shows this error, replace the CPU chip or board, asappro

Chapter 5 Error Message Reference64Code Description Recommended Action7. Check system fans. If overheating occurs, chip may shut down.8. If the system

Chapter 5 Error Message Reference65Code Description Recommended Action1203h DiagTools Error Download a new version of DiagTools from the HP web site a

Chapter 1 DiagTools Overview3If you have TopTools remote management software installed and configured for use with DiagTools, youcan accomplish any of

67A Test MenusBasic Test MenusNOTE DiagTools will run a different selection basic tests depending upon the type of hardwarecomponents present.Listed

Appendix A Test Menus68Advanced System TestsYou may select Advanced System Tests by pressing F2 after completion of Basic Tests When advanced testsare

69B Test DescriptionsTest DescriptionsSystem Test MenuThe tests included in the System Test Menu exercise the basic functionality of the CPU, ensuring

Appendix B Test Descriptions70PCI System TestThis test scans the PCI bus and finds out all the PCI devices. Then it uses alternative procedures to fin

Appendix B Test Descriptions71Random Memory TestThis test uses a pseudo-random number generator to generate random addresses spread over the wholememo

Appendix B Test Descriptions72Controller TestThe controller test issues a Self Test command to the keyboard controller and checks for an OK response.T

Appendix B Test Descriptions73SCSI CDROM Read TestThis test reads logical blocks from the SCSI CDROM. If the starting logical block number and end log

75C Batch MenuBatch MenuThe Batch Menu allows users to specify what tests to run as well as how many times to repeat a particulartest.Edit Batch Param

Chapter 1 DiagTools Overview4• no access to network operating system error logs, since the NOS is not operating at the same time asthe diagnostic tool

77IndexAAdvanced System Testsmenus, 68Bbasic testsmemory, 67miscellaneous, 67SCSI, 67system, 67what is included, 67Ccapability of DiagTools, 2Ddiagnos

52 Preparing to Run DiagToolsBegin with Simple TroubleshootingGenerally, you use DiagTools during installation to ensure that hardware components are