Setup troubleshooting

If the

HP Photosmart

doesn’t turn on...

1. Check the power cord.

• Make sure the power cord is ﬁrmly connected to both the printer and the power adaptor.

A light on the power supply will be on if the power cord is working.

• If you are using a power strip, check that the power strip is turned on. Or, plug the printer

directly into a power outlet.

• Test the power outlet to make sure that is working. Plug in another appliance that you

know works, and see if it has power. If not, there may be a problem with the power outlet.

• If you plugged the printer into a switched outlet, check that the outlet is turned on.

2. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then

press the button to turn on the printer.

3. Take care not to press the button too quickly. Press it only once. It might take a few minutes

for the printer to turn on, so if you press the button more than once, you might be turning

off the printer.

4. If you have completed all the above steps, but are still having a problem, contact HP support

for service. Go to www.hp.com/support.

If you are unable

to print...

Make sure that your HP Photosmart is set as

the default printer and not ofﬂine. To do this:

• On the Windows taskbar, click Start.

• Then click Control Panel.

• Then open:

• Devices and Printers (Windows 7)

• Printers (Vista)

• Printers and Faxes (XP)

Look for your printer to see if it has a check

mark in a circle next to it. If not, right-click the

printer icon and choose Set as default printer

from the menu.

To check that your printer is not off-line,

right-click the printer icon and ensure that Use

Printer Ofﬂine and Pause Printing are not

selected.

If you still can’t print, or if the Windows

software installation failed:

1. Remove the CD from your computer’s CD

drive, and then disconnect the printer from

the computer.

2. Restart the computer.

3. Temporarily disable any software ﬁrewall

and close any anti-virus software.

4. Insert the printer software CD into the

computer CD drive, then follow the

onscreen instructions to install the printer

software. Do not connect the USB cable

until you are told to do so.

5. After the installation ﬁnishes, restart the

computer and any security software you

disabled or closed.

If you are unable to print, uninstall and

reinstall the software.

The uninstaller removes all the HP software

components that are speciﬁc to this

HP Photosmart. It does not remove any

components that are shared by other printers

or programs.

To uninstall the software:

1. Disconnect the printer from your computer.

2. Open the Applications: Hewlett-Packard

folder.

3. Double-click HP Uninstaller. Follow the

onscreen instructions.

To install the software:

1. Insert the CD into your computer’s CD

drive.

2. On the desktop, open the CD, then

double-click HP Installer.

3. Follow the onscreen instructions.

MacWindows

English

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