HP R40 Guide de l'utilisateur télécharger pdf (Page 12)

2-4 Support Services

If available, pack the HP OfficeJet for shipment using the original

packing materials.

If you do not have the original packaging materials, you can request a

replacement package set from HP Customer Support.

NOTE

Shipping damage caused by improper packaging is not covered under the warranty.

Include the following items in the box:

◆ A brief description of symptoms for service personnel (samples of

print quality problems are helpful).

◆ A copy of the sales slip or other proof of purchase to establish the

warranty coverage period.

◆ Your name, address, and a phone number where you can be reached

during the day.

Calling in the U.S. During Warranty

Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M.

Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M.

MST. This service is free during the warranty period; however, your standard

long-distance phone charges still apply.

Calling in the U.S. Post-Warranty

If your product is not under warranty, you can call (800) 999-1148. A per-

call, out-of-warranty support fee will be charged to your credit card. You can

also call (900) 555-1500 ($2.50 per minute) from 6:00 A.M. to 10:00 P.M.

MST and Saturdays from 9:00 A.M. to 4:00 P.M. MST. Charges begin only

when you are connected with a support technician. (Prices and hours are

subject to change without notice.)

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HP R40 Guide de l'utilisateur Page 12