HP Workstation Z210 CMT Spécifications télécharger pdf (Page 122)

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:

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Have the computer readily accessible.

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Write down the computer serial numbers, product numbers, model names, and model numbers

and have them in front of you.

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Note any applicable error messages.

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Note any add-on options.

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Note the operating system.

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Note any third-party hardware or software.

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Note the details of any blinking LEDs on the front of the computer.

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Note the applications you were using when you encountered the problem.

NOTE: When calling in for service or support, you might be asked for the Product Number (example:

PS988AV) of the computer. If the computer has a Product Number, it is generally located next to the

10- or 12-digit Serial Number of the computer.

NOTE: On most models, the serial number and product number labels can be found on the top panel

or side of the computer and at the rear of the computer.

For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support,

select your region, and click Contact HP in the upper-left corner.

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each

computer.

110 Chapter 6 Diagnostics and troubleshooting ENWW

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HP Workstation Z210 CMT Spécifications Page 122