
Printer warning or error status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following
for additional assistance if needed.
●
Wireless connection errors
●
Paper error status
●
Ink error status
●
Printer failure
Wireless connection errors
Light behavior Cause and Solution
Two small light bars glow blue and the large light bar pulses blue from
the middle to the edges, repeating. Between each cycle, there is an
amber ash on the large light bar.
There is an Auto Wireless Connect (AWC) error.
● If it occurs during the AWC setup mode, for the more instructions,
see Connect using the HP Smart app.
● If it occurs after the connection has been completed successfully,
for troubleshooting the issue, see Network and connection issues.
Two small light bars glow blue. The large light bar glows blue at the
outside edges and ashes amber in the center.
There is a wireless connection error during the Wi-Fi Protected Setup
(WPS) mode.
● For more information on how to connect the printer, see Connect
your printer to a wireless network using Wi-Fi Protected Setup
(WPS).
● For more information on how to troubleshoot the issue, see
Network and connection issues.
76 Chapter 8 Solve a problem ENWW
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